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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Anthony Miller

Sales Controller

Becky Blackburn

Sales Controller

Karl Henderson

Used Car Sales Manager

Adam Pearman

Business Manager

Anthony Richards

Business Manager

Ben Hanmer

Business Manager

James Bowring

Business Manager

Martin Pang

Business Manager

Andrew Fagan

New Car Sales Executive

Joe Taylor

New Car Sales Executive

Josh Mallard

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Lino Croce

Used Car Sales Executive

Craig Cook

Sales Executive

Guy Beckett

Sales Executive

Iqbal Khan

Sales Executive

Karl Rogers

Sales Executive

Luke Whitehouse

Sales Executive

Matt Baker

Sales Executive

Matthew Barton

Sales Executive

Nabeel Karim

Sales Executive

Peter Cole

Sales Executive

Stephen Murphy

Sales Executive

Syed Ahmed

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car annual services at BMW costs more compare to any other approved BMW garage hence we should receive outstanding services

Service

There was a query over information provided by the garage and a subsequent discussion relating to the invoice but in the end it was all settled amicably and we parted friends.

Service

After going back in for the same repair, there was no courtesy car available. Which was very inconvenient. The customer service person wasn't very polite in explaining things. In all fairness though I was picked up from work

Service

They done what they said they would on time with no mistakes.

Service

Not centres fault at time of booking- not told it was a 2hr+ major service and how long it would take. Would have been easier to be offered the courtesy car - too late to get at time of service. Would be willing to pay extra for collection/ drop off

Service

Prompt service this time. But you are helpful when you are getting money.

Service

Exactly what I expected

Service

It took time to find the fault with my car, but I was kept informed about the problem.

Service

Resolution of winter to summer tyre change problems ie lack of tyres arriving on time and stone damage to the brake disc adnd pads.

Service

Vehicle was booked for an end of service warrantee and MOT. Told should only be about two hours, dropped car off at 08:00. had not heard anything about whether vehicle ok or not so called dealer at 16:15 to be told only just gone into service bay.

Service

This is the worst serve I have received form BMW Although Millie was apologetic and very helpful

Service

Happy with the service. Friendly staff.

Service

Very friendly staff

Service

When I collected my car and drive off I noticed the aerial was left in the passenger footwell. Not sure why it was unscrewed.

Service

No answer for not completing the car tyre change properly. Just an apology.

Service

Reception team too busy chatting to even acknowledge me, service advisor very offhand and I am sick of being told to give a 10/10 in any survey. Full marks are earned by exemplary service and going the extra mile.

Service

Not all problems fixed but went a long way to fixing them car will be back this Thursday.

Service

very good service

Service

Easy to arrange,very halpfull gave me call when the car was ready

Service

You assume service done correctly

Service

The rattle from the passenger compartment, which I was told was resolved, wasn't and now I have to visit the garage AGAIN

Service

Efficient booking system, job completed on time at a reasonable price.

Service

Refused collection/delivery (wrong as Alphabet have a contract). No loan car available. Told car all ready, go outside and car not washed - service person didn't believe me and came and checked herself! Already waited ages, wasn't going to wait more.

Service

Looked after and kept informed. Plus pleasant surroundings with drinks while you wait.

Service

I reported that my sunroof did not close properly and rattled, whilst the rattle was fixed it still does not close properly and was advised that this is "within manufacturer tolerances",I have 45 other BMW 5 series in my fleet and this is not correct

Service

The service interval doesn't appear to be reset,- says 300 miles to my next service. Also I can't see how you justify an extra £300+ for major service. The " Replacement of most filters and microfilters" should be in the tens, not hundreds of pounds.

Service

very disappointed and still not resolved

Service

I had to wait at least 20 minutes before a service adviser was available.to book the car in. Also had to wait to collect the car.

Service

Very quick

Service

Very satisfied

Service

It's pity the light leather upholstery and trims etc cleaned only the day before by myself were left marked and scuffed after the vehicle had supposedly received a wash and clean.

Service

everything good

Service

My MOT documents were misplaced by service staff & even after calling twice & been promised to call back & arrange for MOT certificate. I haven not received yet even after 10 days .

Service

I was left to feel out of touch when I asked for a proper invoice showing what I had just paid for, in fairness I was sent a hard copy of a proper invoice the next day , which I wasn't expecting as I had been told these weren't used now !

Service

The customer service and car care is the best

Service

Hundreds of pounds of damage caused by inept valeting. Why did use a Brillo pad to wash the car? £50k car ruined.

Service

Appalling customer service. Incompetent administration.

Service

Service was slower than normal but otherwise great

Service

Excellent service . Completely took over the whole miserable process of car incident .

Service

Still things outstanding and need to return back

Service

Car booked in for a I-drive problem & a strange noise when opening the car. Three days later and many phone calls I get the car back..

Service

The service provided by BMW sytner was ok

Service

I couldn't find anywhere to park, I arrived early for a 11am appt but had to wait until 11:10 to be seen. They didn't take my address and I would have expected the washer fluid to have been topped up.

Service

Brilliant as always

Service

Radio pre-sets cancelled. Phone not connected

Service

The staff are friendly and efficient in dealing with you. The only problem is the car parking as it is difficult to find a space to park when you arrive at the premisses

Service

Car was supposed to have a wash and vac but didn't

Service

The only very slight negative was that I had to wait for about 10 minutes to book the car in on the day, but as I was not in a hurry it wasn't really a problem.

Service

Job handled competently.

Service

Excellent service with clear overview of what was going too happen and how much it would cost. The car was ready on time and the service was really quick.

Service

As above, would have liked more information about the recommended work and the cost and time it could be completed by BMW

Service

everyone in the Dealership were brilliant but for the cost of the service and the cost of the X5 I drive I would expect the car to be cleaned internally and externally a lot better than what this was. I had to pay to get it properly cleaned after.

Service

Sytner Solihull from end to end are exception in every way.

Service

Always have great service at sytner in solihull .

Service

When contacted by you, I was assured task would take no longer than 90 minutes; I specifically asked about timing as had previously had poor service in this respect. Arrived before 10:00; car returned to me at approx 12:20 but only after complaint.

Service

Booked a 90 minute 'while you wait' MOT but it took almost 4 hours.

Service

Failure to deliver on promises made. Asked if I wanted car valeted after MOT, I said yes. Came to collect car at agreed time and it had not even been superficially washed. Same had happened previous year.

Service

Efficient, on time, friendly, helpful

Service

Once again very efficient and helpful but pricing of services and repairs high

Service

This is the firt time I had a bad experience but it was bad enough to rate 1 star. I expect after paying over £500 to have exemplary quality control. Not this time. Very upset.

Service

The service on my car delayed but I was told and I accepted it would be ready for the day after. I called up the next day waited 3+hrs only to be told the car wouldn't be ready til the following Monday wigich threw my plans the weekend in the air.

Service

Replacement of new automatic gearbox was carried out without any problems but trying to speak to someone is infuriatingly difficult and I am getting totally exasperated at the lack of response Not enough characters so see next section

Service

Everything enacted as promised, promptly and with information.

Service

I had 4 tyres replaced , next day one tyre was completely flat , this could have cause a serious accident ..as iam travelling to Spain in next few days.

Service

I would like to thank particularly Lisa McVeigh, Andrew Butlin and Nick Adams for their help towards helping me out

Service

All work done to a high standard in timescale agreed

Service

Everything that should have happened, did.

Service

Customer service was good , your well looked after when visiting the branch.

Service

The service was fine and covered on my contract. The car wash and vacuum was poor with visible dirt still on the car and wheels. I would have expected better from a premium brand.

Service

The personnel at the service desk was very good. Unfortunately the problem with the car was not rectified. Such as brake noise, twice I informed about the brake noise but both times I was informed that there was no problem. The noise still exists

Service

Poor customer service and lack of communication.

Service

The body work was not checked.I spotted 2 new scratches on the car front bumper of which one was fixed.Other was spotted after reaching home,as I was in a hurry to get to work.After the service the car seems a bit rough and not very smooth as earlier

Service

Andrew Butlin and Lisa McVeigh are a credit to your company. Couldn't fault them.

Service

MOT was done on time and was kept in touch with the progress while I waited.

Service

Outstanding 5 star service as always. Well done everyone

Service

No courtesy car

Service

Lack of communication regarding expected numbers at collection time was poor resulting in a normal 5 min collection being a) delayed by 30 mins b) rushed (although courteous) A one off I would agree, but something that could have been managed better

Service

Excellent service

Service

Excellemt service and communication, parking a bit of a problem though.

Service

Punctual service within time allocated and comfortable surroinding to wsit while service wad being done.

Service

Very thorough

Service

My car was not particularly well cleaned. Apparently I could have upgraded it but wasn't asked.

Service

Looked after well whilst I waited, car was checked over & returned at exactly the time they said it would be ready, even received a video of my car on the ramp before I left the showroom

Service

The work was done as planned but not in the timescale I had asked for. Parking my car on arrival was extremely difficult and I had to drive round car park a couple of times waiting for someone to leave a space.

Service

booked my car into your garage with plenty of notice and the service wasn't great, I didn't get a call regarding my car to say what was wrong with it or if it was even ready, I chased in the afternoon with a promise of a call back and I didn't !

Service

Good waiting facilities

Service

Good customer service but as always, expensive!!!

Service

Fast efficient service level despite being very busy

Service

Customer comes first

Service

Not at all. The care and service and reassurance has gone. Now it is like any other dealer where they want to churn out cars without providing the due care it used to have

Service

Customer service not as good as before. Advisors seemed rusgphed. I had to wait about 20 minutes to pick my car up and the advisor was quite abrupt and not particularly friendly. I asked about the winter tyres from my previous X1 (2014) which are in

Service

The dealership was efficient apart from the dirty state of my vehicle

Service

consistent delivery of quality service

Service

Great service

Service

Great staff and professional service. Excellent showroom

Service

Unbelievable bad service. Very poor communication Wrong trye tread advice reported Hire car not organised No contact for days Being put through to answer phone that's full and can't receive messages Hire car with no fuel Hire car with service

Service

had to wait a while (15 minutes or so) at drop off and collection. thought the person who I met at drop off was not very customer focused.

Service

Car was booked in for 90 mins while u wait service and MOT - not sufficient time and car kept overnight although that wasn't the main problem as my car wasn't valeted despite my request, Sytner were apologetic but.....

Service

Even though they were extremely busy (because of a recall) they looked after me. Lewis was more than helpful as well.

Service

As stated above the service advisor provided a poor level of service.

Service

Quick, free car wash and hover, areas to get on with work while waiting.

Service

Was made to feel valued

Service

As above - quality customer service & environment to wait around in (I opt for 'service whilst you wait')

Service

The person (Ravi Singh) that dealt with me for the day was courteous and helpful, especially with dealing with my warranty provider. See response to Q3 for more details. I am keen to know what you make of the advice I was give on my phone call.

Service

Pickup information from the dealership was a pain. I would have thought that just giving car registration should be sufficient to get progress on the car but it seems I was to remember the name of the person who collected that car and where the perso

Service

The car was being fixed for a recall on its starter motor and software. However it wasn't until I got home tha I realised that all my settings had been erased, no one told me this was going to happen. This included my phone

Service

The service offered was a complete waste of my time. I was 100% disappointed.

Service

In and out within an hour for a brake fluid service

Service

Very professional, welcoming and friendly staff.

Service

Pleasant enough for the transaction itself but Not the right experience for the BMW brand. The Solihull site is crowded cramped and generally compromised. Completely at odds with your Brand values

Service

friendly staff ,great service

Service

Both the reception and the service personal who assisted me delivered a first class service

Service

Polite, friendly staff who helped me get back on the road as quickly as possible.

Service

Didn't start work on my car until mid afternoon, then realised they didn't have the part. Had to keep it overnight and no courtesy car provided.

Service

Lewis was very professional and relaxed about the sale. He was attentive at all times and was able to answer any questions that were put to him. It was a pleasure to deal with him.

Service

As above - good service and friendly people

Service

The quality of the service and work of the engineers carrying out the service was excellent however my experience in the showroom was not and I had to wait for a long time to be seen and then everything felt very rushed.

Service

As above, service person Millie Pretty was very efficient

Service

I dealt with a dealership quite a distance away, firstly enquiring regarding a used car in stock and my contact was Nabeel Karim. He was very pleasant and managed to convert me on to a brand new car for less monthly cost. He was very polite and infor

Sales

Just the issue with the car that was found for me not being secured. Other than that it was good.

Sales

could not have had better service

Sales

Process very easy, personnel very professional and extremely helpful

Sales

The experience was positive in every way, the showroom was very impressive.

Sales

Syed was exceptional with the service he provided. Levels above executives I've dealt with in the past. A true asset to Bmw Sytner

Sales

Great handling from initial query to sales

Sales

Charlee Watson who I dealt with was fantastic. Very friendly and approachable, had great product knowledge, and provided and excellent service throughout the process. Jordan Smith at handover was great too.

Sales

Lewis Moore was excellent, thorough, efficient, completely clear and very personable throughout the entire process.

Sales

The service I received from Lewis Moore was Excellent. He was very helpful, listened to what I was looking for in a new car, very attentive to detail and was a pleasure to deal with. He is a credit to your Team at Sytner Solihull. Thanks Lewis

Sales

Friendly staff

Sales

Jason the salesman was excellent in explaining everything in depth and nothing was too much trouble. He was very professional and obliging. The video of my cars arrival was also a nice touch.

Sales

Lewis at the Solihull branch was excellent , knowledgeable, and helpful. The whole process of choosing and ordering the car was seamless- so much so that you could almost forget you were actually paying for it,

Sales

Professional processing was clearly explained and we received a courteous and efficient handover when the new car was collected. Lewis was polite, professional and efficient at all times. It was a pleasure to deal with a non pushy car salesman.

Sales

IT all went very smoothly. Sales staff are always pleasant to deal with

Sales

A fantastic experience all round

Sales

Kept informed throughout the process

Sales

Steve Murphy was very good and helpful and all his paperwork was completed very efficiently. Finance paperwork provided by other members of the team took 3 goes to get right & led to delays on the day of collection which could have been avoided

Sales

Sounder full staff

Sales

The salesman (Lewis) was extremely friendly and courteous. Answered every question and was very professional.

Sales

We were kept informed every step of the way and were sent photos when the car arrived at Solihull which was a really nice touch. The sales assistant, Jason was excellent.

Sales

Again, the way I was treated was very professional.

Sales

I have been using this center for 13 years. I will be continuing.

Sales

Completely satisfied with the great service provided.

Sales

Really great service from Stephen Murphy. First time I have bought a new car and he made it a pleasure. Gave advice at the right times and made sure I considered all the relevant points.

Sales

With the hard sales approach given and once the deposit was PAID we had very little contact from the sales person and still await a follow up call to see how satisfied we are with the vehicle we purchased as promised? Good service demonstrated????

Sales

all went smoothly and to my satisfaction

Sales

Great service

Sales

Overall everything was great but there was a lot of waiting around on the day of picking up my car. But the garage was very busy so this is understandable.

Sales

Top car. Top service. Top people. Nothing left to chance. Nothing left unturned.

Sales

Great easy service and presentation of my new car

Sales

This was largely due to the sales executive Lewis Moore who was knowledgeable very helpful honest and sincere. A credit to your team.

Sales

Lewis Moore was very patient throughout our lengthy visit to the Dealership, and made car suggestions that were very helpful and helped us to decide on the X3 we purchased. He was a credit to Sytner and BMW.

Sales

Staff were polite and informative

Sales

Was provided with regular updates on the progress and manufacturing of my new car. Collection day topped off the whole experience! Lewis went through all the controls in the car before I drove off, ensuring I was happy to leave and was comfortable.

Sales

I have been interacting with Sytner Solihull centre for over 5 years and the service has been fantastic. Special thanks to Stephen Murphy and Adam to go out of the way to make me a repeat customer.

Sales

Always made to feel like a privileged customer!

Sales

Steve Murphy and Ben looked after our every need and Taylor made a deal to suit our needs

Sales

I could not recommend Synther in Solihull enough! Our sales representative Lewis was great, full of knowledge on BMW and very helpful He provided me and my family with lots of information and also a lot of guidance on choosing the best vehicle for us

Sales

Looked at two options, full facts for both options made available.