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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

helpful staff

Service

Collection was slow

Service

All as expected although I did ask for a quote to get my scratches fixed and I chased it when I picked up my car and noone has come back to me and I haven't had time to chase it

Service

BMW is a well known and respected brand. I've yet to be disappointed.

Service

Sam - what an amazing guy - so helpful!

Service

No complaints about the efficiency of service.Car was picked up and dropped off by very professional bmw representative.

Service

Good friendly and efficient service. Some minor attention to detail could be improved especially on the cleaning of the cars

Service

Service personnel sorted my problem very quickly and got me back on the road.

Service

Provided with a replacement car, changed items under warranty.

Service

Dealt with courteously, rapidly and professionally, from booking to collection. I was also very satisfied with the quality of the job. Yasmin was very attentive.

Service

Very friendly and accommodated my desired pick up time.

Service

I was told what needed to be done before the work was carried out plus the cost for that work so no surprises

Service

BMW part supply issue. cost of parts. Hassle with rental car. Poor communication. Poor attitude from Sam - always looked tired and not quite engaged.

Service

I'm very happy with my car

Service

Everything done to my satisfaction

Service

Problem explained and sorted.

Service

Very good service but had to wait a couple of weeks to be able to access a courtesy car.

Service

2 issues...1...the body panel alignment at the tailgate was different right to leftit was improved slightly but still not as it should be. 2...writing to the hard drive from cd sometimes came up with an error. we were told it was overheating .

Service

booked in very quickly and called me when the car was ready

Service

You tend to fit in around my diary

Service

The service was ok, took too long to check and change a tyre

Service

Resolve problems first time. Do not like diagnostic charge though - please stop

Service

Good customer service,

Service

The initial service was quite expensive.

Service

Very reactive to your problem

Service

Went well, all the agreed checks & MOT were completed

Service

Helpful service staff who arranged to provide a lift to my place of work closeby after I had dropped off the vehicle.

Service

Great help and courtesy

Service

See above.

Service

The barge were meant to contact me to replace a faulty part on the car mats but didn't get back to me

Service

The Service team at Sytner BMW in Solihull are managed by Matt Hobbs and Lisa McVeigh. These guys are extremely customer focused and offer a fantastic service. They constantly seek and take each and opportunity to go over and above.

Service

Was told it would take an hour so I waited. It took 2.5 hours. After 2hrs told it would be 5 mins- no one came back to me and had to chase myself and then my keys were lost so I was late picking up my children from nursery

Service

Good service will certainly use again

Service

Just a shame it took so long on this occasion but understand it was busy on particular day

Service

Easy and fast process

Service

Was all booked and paid via All-star so as satisfied as could be given my involvement.

Service

Service on the day was quick, staff very very polite and helpful. Would have scored a 5 but the valet wasn't very good.

Service

All ok

Service

I was promised a call to book my car in last week and I'm still waiting to hear back from Andy the service manager

Service

NOTHING IS TOO MUCH TROUBLE NO MATTER HOW DIFFICULT.

Service

All works completed within the same day, car cleaned inside and out.

Service

See above

Service

Professional , prompt , fab staff, great courtesy car

Service

mistakes made in the electrics had to come back and have sorted following day

Service

as above

Service

The service was brilliant, the chap dealing with me was brilliant. But I needed two new tyres and the price you quoted me was extortionate, you were 50% higher than blackcircles. There is no reason to charge so much for tyres hou obviously get cheap

Service

Quick booking in and out proceeds. Efficient work. All very helpful!

Service

I am greeted with a personal greeting a warm smile upon entering this dealership. The service team mainly Matt Hobbs and Lisa McVeigh are fabulous and extremely customer focused - they simply cannot do enough for me and my family.

Service

Not only carried out the routine service but diagnosed and replaced faulty parts without the need to revisit.

Service

great expectation

Service

Same as first answer

Service

Great customer service and attention to detail

Service

I was offered a lift home when I said I would leave the car and the car was delivered back to me. At my age 80 plus these things have become important.I had saiid I would get a taxi

Service

i would say satisfactory and not either 'fairly' or 'very'. Needs a 'satisfied' option!

Service

Fast, efficient n courteous.

Service

The staff couldn't have been more helpful.

Service

Bought a car with good after service.The fundamental of a good sale.I'm a believer in -GIVE ME GOOD CUSTOMER SERVICE AND YOU HAVE A CUSTOMER FOR LIFE.

Service

No courtesy car available, made logistics a challenge for me.

Service

The Service was brilliant, no problems there, however, the three weeks plus to get an appointment was disappointing.

Service

My car was picked up as requested even though I forgot and the driver had to make a few calls. He did, however, contact my husband to remind him when the car is mine. Had I received the reminder I would have remembered! My husband was away.

Service

As usual everything went perfectly, staff very helpful and work to a high standard.

Service

Very smooth efficient service throughout

Service

Job done Given lift back homeCoffee and made extremely welcome

Service

All went to plan, no complaints

Service

No complaints at all.

Service

No probs. Service excellent. Provided with loan car for the day. Essential.

Service

Were able to fit me in the day I rang and work completed same day

Service

Good communication of what was needed to be done and timings.Paid for my wife's taxi back home!

Service

Overall I received excellent service. The only downside was that I had to return twice to have a faulty alarm sensor replaced and just wait for it to go off again.

Service

Very satisfied.

Service

looked after from when I entered the showroom until I left, kept up to date with what stage the service was at.

Service

All work was done on time to a good standard. Staff were helpful and knowledgable

Service

Very professional

Service

Everything completed apart from full valet. Insuuficient time on day in question.

Service

Collection/delivery of car worked perfectly. Car arrived back clean inside and out. It now drives beautifully.

Service

Nick Adams was very efficient as usual

Service

Staff very friendly and helpful. Problem cured.

Service

experienced no problems at all.

Sales

Every single member of staff is clearly trained in customer care - Sytner BMW is the only dealership in 60-odd years where I have seen and spoken to "my" salesman after the sale, be recognised and my interests recalled. This is quite amazing !

Sales

I forgot to ask for the panoramic sunroof but the car is fantastic! Lewis Moore was very kind and added specifications as and when I received information on the specifications available to me and the 7 series

Sales

Easy and hassle free everything a customer wants for a premium product

Sales

Perfection personified

Sales

Jon Wilkinson and the others involved in me leasing my car were super helpful and flexible and I had it within two weeks of starting the conversation with him!Another of my friends has already leased a similar car too, based on my recommendations.

Sales

Because the sales team made me feel there was no pressure

Sales

Total transparency throughout, a stress free experience

Sales

As above

Sales

I purchased the car within 20 mins as I new roughly which model I wanted to buy. I was kept in touch of the delivery times and the car was as described with no complications.

Sales

Exceptional customer service from Karl Rogers and the team

Sales

Time taken with us - not rushed or hurried - it felt like the experience was as exciting for them as it was for us

Sales

As above.

Sales

As previously stated, the experience was very good due to the staff

Sales

The car came really quickly and during the whole process I was kept up to date.

Sales

Mitun Parmar's friendly and approachable manner at Sytner Solihull BMW made the whole purchasing process very easy. I was continually impressed with his efficient approach at every stage of the purchasing process.

Sales

Friendly, very helpful

Sales

The whole process was a pleasant and easy one.

Sales

All questions I needed to ask were answered with plenty of detail.

Sales

Very happy with Jake. Kept me informed and up to date with everything that was happening.Also Anthony who sorted my order and finance was very helpful and pleasant to deal with