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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Explore the dealership

Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Satisfaction of service work done is very high but having driven MB, Audi, Alfa and Porsche I think that your service costs are overpriced

Service

Very satisfied with Sytner Solihull, however, I went there because my brake pads were low and it was 10 (yes TEN) days before Sytner Birmingham could fit me it, that is simply ridiculous!

Service

Done a very good job friendly staff

Service

Receptionist and service representative polite and efficient

Service

service was quick and professional

Service

Only one glitch in the process but Sytner resolved it quickly and efficiently without inconvenience to myself

Service

Did exactly what i needed and quickly.

Service

As q1. Only negatives are:- the cost of the first service for what was actually looked at/ done and the length of time taken . I requested an 8:30am appointment so I could wait for it. Only to be told that the car wouldn't be done till 4:00pm. ?

Service

The service received on my car was okay but when I came to collect it, although it had been cleaned it was covered in bird excrement. I did not have time to report this so collected the car and cleaned it again myself later.

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Quick precise service with no fuss

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All questions answered and car still in as new condition

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Because I am very happy

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Like the appointment system and good quality people.

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I got exactly the service I required

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Quite simple. The problem was recognised and dealt with informing me with what would happen so I was able to fit it into my schedul.

Service

They did what was required

Service

because of my last to two separate BMW garages

Service

Seatbelt handover was snapped of whilst driving having it cleaned by a colleague at BMW.Also was told a fault I logged about a tyre pressure monitor was rectified but in reality it hadn't.

Service

Having a long term association with Syntner at Solihull I always feel valued as a customer

Service

Service was fine, but had to pay £12 to remove excess on loan car. I wasn't told about this when I rang to book in car.

Service

See above

Service

Easy to contact, professional service, on time and efficient.

Service

The service provided at the the service desk was excellent, not sure about the vehicle service as I am currently having issues and may need to bring my vehicle back in.

Service

Entire process from notification, reminder car collection, service and car return perfect.

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Excellent service

Service

Happy with service

Service

Had to chase when would be ready

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Prompt and timely service. Good explanation of the issues and how it was resolved

Service

Advisor took full care of issues, regular updates on progress of vehicle service

Service

great advisors

Service

as in 1 above and vehicle ready for collection at time requested

Service

Staff were very helpful. Organised a ride for me to my place of work while my car was being serviced. Solihull is a very busy dealership how ever staff are still courteous and available to assist.

Service

Staff need to realistic not optimistic on how long the service and valet will take

Service

Service report revealed a rattling heat shield (which we had not previously noticed) but no attempt was made to inform us while you had the car and rectify the problem. Since the service, the rattle is very noticeable.

Service

I was kept updated during the course of the day.

Service

Highlighted problem with condition of car after service and it was put right

Service

See above

Service

Flexible booking in( I left car early and picked 2 days later as was away on business). Service desk v polite informative and did all they said they would including phone calls.

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Very efficient service.

Service

Again excellent customer service. Really pleased with how things were dealt with.

Service

I was reminded about the service that was due, booked in for the service well in advance and everything was arranged for the day. Thank you.

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As above

Service

As always Nick was friendly and professional

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Same as above

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got to use an office for 2 hours whilst waiting

Service

Good communication was always kept up to date with what was happening

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Could not have been better. Exemplary customer care initial reception to car collection

Service

Although I walked in looking a complete chav in my trakkie the staff were charming

Service

car was ready on time. complementary car wash had some dirt. attention could be better.

Service

Over four year lower service costs are excellent way of keeping contact with your customers - otherwise excellentI have had to lower my score as your system irritatingly will not allow a high 4 score

Service

Excellent communication and very proficient

Service

See comments above

Service

whilst I waited for my car I was able to log on to the wifi and continue to work from the dealership.

Service

Easy to book the car in, courtesy text reminders, customer service both at drop off & collection, car all cleaned inside & out - perfect.

Service

As above

Service

Same as item 1, Plus, staff were very helpful, in that, one of them went out of his way to re- set car blue tooth against new Mobile. Thank you.

Service

Enjoyable !

Service

Excellent all-round attention to detail and friendly staff

Service

Emma on Service reception was excellent

Service

While I was waiting, my car MOT is done.Team provided good services while I was waiting.

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No nasty shocks and kept updated at regular intervals.

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For the reasons mentioned

Service

Great service, no trying to drum up business with a report stating work needed doing in the future. Other German brands provide a "Health Check" that states for example the brakes are 20% worn - that must mean I have 80% left!

Service

Fantastic service from start to finish, made to feel welcome

Service

Would have preferred further info on serviceIdea of what might be coming up etcThought car would be cleaner and more in style of showroom, despite requesting a wash the car still had fingerprintsShould have added a complimentary air freshner

Service

that's how I feel

Service

I was kept fully informed of progress and made to feel welcome while I waited for the work to be carried out.

Service

Customer Service exceeded the expectations. Andrew Butlin, one of the Sytner representative, went out of his way to help me with the issue. Great Staff!!

Service

No complaints and everything as it ought to have been. In addition your technician found an item we had mislaid so that was a bonus.

Service

as stated above I was been charged between £300 and £400 after only purchasing my m4 4 - 5months before

Service

Their service is excellent

Service

Paid for a valet and whatever cleaning substance made the leather on the steering wheel white which meant a second visit to have that put right

Service

The service is very professional and very fast never had any problems

Service

Because it is true .I have bought BMWs for some 30 years for myself and my Partners in the Business , initially with the help of the late Dabid Blytheman and never had any cause to complain !Do keep up the good work!

Service

As stated above Emma Karshe was very easy to deal with and dealt with my issues professionally and quickly. After the service she followed up with call to ensure I was happy with the car and service. I would not hesitate to recommend.

Service

Staff were friendly and professional. The facility was immaculate and well staffed.

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Prompt and informative

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They completed service in good time. Fixed the error code (driver train)To my satisfaction , Arranged courtesy car with no issues Thank you. Sytners a Solihull

Service

As per above answer.

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See above

Service

Car went in for mot, it passed, I'm a happy bunny.

Service

Knowledgeable and courteous staff

Service

Lisa and Guy were brilliant. Helpful and friendly. They went the extra mile.

Service

All work carried out to my satisfaction

Service

cannot fault anything professional and courteous

Service

A great dealership. Great staff

Service

after a bill of £852 i thought it could of been courtesy to spend a little more time cleaning the car, yes it was complimentary but after a bill like that abit more care could of been taken into cleaning the vechile.

Service

I was told all the work had been carried out and the car cleaned and vacuumed. When I got back to the car it was still filthy

Service

Their customer service I always finds helpful and reliable to what they have promised when booking the car in.

Service

The service was great. Considering the courtesy car had been booked, and there was a slight issue, everything was sorted really quickly and efficiently.

Service

Near perfect service.

Service

All my requirements were taking into consideration and met efficiently

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the mot was carried out much quicker than I expected

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As above

Service

The car i bought is approved used. There were many issues upon purchase - some have been fixed (albeit poorly) and some have not. I have given my car three times for these issues to be resolved. The main one is still happening.

Service

helpful staff

Service

Sam - what an amazing guy - so helpful!

Service

All as expected although I did ask for a quote to get my scratches fixed and I chased it when I picked up my car and noone has come back to me and I haven't had time to chase it

Service

BMW is a well known and respected brand. I've yet to be disappointed.

Service

Collection was slow

Service

No complaints about the efficiency of service.Car was picked up and dropped off by very professional bmw representative.

Service

Good friendly and efficient service. Some minor attention to detail could be improved especially on the cleaning of the cars

Service

Service personnel sorted my problem very quickly and got me back on the road.

Service

Very friendly and accommodated my desired pick up time.

Service

Dealt with courteously, rapidly and professionally, from booking to collection. I was also very satisfied with the quality of the job. Yasmin was very attentive.

Service

Provided with a replacement car, changed items under warranty.

Service

I was told what needed to be done before the work was carried out plus the cost for that work so no surprises

Service

BMW part supply issue. cost of parts. Hassle with rental car. Poor communication. Poor attitude from Sam - always looked tired and not quite engaged.

Service

I'm very happy with my car

Service

Everything done to my satisfaction

Service

Very good service but had to wait a couple of weeks to be able to access a courtesy car.

Service

Problem explained and sorted.

Service

booked in very quickly and called me when the car was ready

Service

2 issues...1...the body panel alignment at the tailgate was different right to leftit was improved slightly but still not as it should be. 2...writing to the hard drive from cd sometimes came up with an error. we were told it was overheating .

Service

We felt we were offered the best deal possible

Sales

I was looked after completely

Sales

Jake Prestage was excellent

Sales

Great care and personal attention including home demonstration of a car.

Sales

excellent service in particular from Steve Murphy

Sales

Good service from reception staff to handover

Sales

Lewis Moore was professional and made the transaction very easy. From enquiry to sale and delivery in 6 days is pretty good going.

Sales

This is me second car purchase with BMW and I felt valued as a customer

Sales

Lewis is a gent, great salesman, takes his time to make sure you get what you want.

Sales

Everything was delivered according to Schedule and there was regular contact to let me know how it was progressing

Sales

Jake Prestage was very friendly,efficient and enthusatic ...not bad for a Wolves supporter!

Sales

Would have been completely satisfied however during the search for vehicles that suited me, I had asked on the rate of VED which I was told was £160. The vehicle we finally settled on an ordered pushed past the threshold which I was not told about.

Sales

As above, went through my requirements and answered all my questions about the cars specification and my requirements. It was a truely enjoyable experience.j

Sales

Excellent service all around. Knowledgeable and approachable sales staff who go out of their way to accommodate customer requirements without being pushy or forceful.

Sales

All good except I felt some pressure to have the car registered earlier than ideal ie 20 th of septAlso some outstanding questions after being told to look it up on I drive

Sales

Prompt courteous, informative assistance

Sales

They got me a great deal and kept me updated on my car

Sales

I'd brand your coffee tea area - so it's not just a place to have a coffee while you wait - Not a marketing expert but "Break Fluid" or another play on words

Sales

Lewis Moore our Salesperson was very helpful, very informative and made the whole experience a pleasure (which buying a car can be very traumatic to say the least!!!) Lewis made this a total joy.

Sales

I would have given 5 but for a warning light showing under inflated tyres on the way home

Sales

Fantastic service from Sytner Solihull.

Sales

was satisfied with the service very good communication

Sales

Went though everything with me took a few weeks to get the car but was updated

Sales

Great service once again, Lewis and Adam were both excellent and very customer focused.

Sales

Salesman

Sales

experienced no problems at all.

Sales

Every single member of staff is clearly trained in customer care - Sytner BMW is the only dealership in 60-odd years where I have seen and spoken to "my" salesman after the sale, be recognised and my interests recalled. This is quite amazing !

Sales

I forgot to ask for the panoramic sunroof but the car is fantastic! Lewis Moore was very kind and added specifications as and when I received information on the specifications available to me and the 7 series

Sales

Easy and hassle free everything a customer wants for a premium product