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ABOUT US SYTNER SOLIHULL.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Once again the best unrivalled, Nick your Sevice Manager top man nothing to much trouble

Service

Sytner didn't recognize BMW Tyre insurance so I had to book a second appointment at different garage. It's a BMW insurance policy!

Service

I was satisfied with the professionalism and responsiveness of Yasmin Holmes, the Service Advisor but I thought that the hourly charges for the mechanic were very high.

Service

staff are friendly and efficient ,i received two courtesy calls to make sure that everything was satisfactory

Service

Good advice offered

Service

Asked for replacement interior door handle which was fine but they have marked interior door panel

Service

The engineer concerned went the extra mile to deal with my issues as a matter of urgency

Service

Problem was fixed, free of charge, also given an office to work in

Service

Extremely helpful/polite/professional

Service

I have experienced good attentive professional service from BMW

Service

Service at Sytner is good, although our appointment was cancelled due to unforeseen technical issues. A message was left on my voicemail whilst driving to Sytner which was not picked up until I arrived there - so a complete waste of time and fuel.

Service

Service staff always willing to meet time requirements for collection of car. Good t have short video report.

Service

Great service on the day said they would call me back still waiting on the call Plus car went in to get a warning fixed the warning is still not fixed

Service

Servicing department took extra care of me and my vehicle.

Service

Car was recalled due to fault on car which watchdog reported on t.v. Took car in and bmw had it all day. Told to take car away and wait untill letter comes through post to re book the car back in for work to be done. How many days then does bmw want.

Service

Car collected and returned as requested. Everyone I have dealt with has always been great thanks

Service

The type of hybrid I require is not yet on the market.

Service

Really annoys me when my car comes back with settings changed e.g. automatic lights off, seat position changed.

Service

Great customer service. Only issue I had was that when I booked my car in the asked if there was anything of value in it. I said just change I use for parking. When I picked my vehicle up some of this had gone? I reported it.

Service

Promise to have the job completed in one day and it was completed in 1 day - very satisfied

Service

Usual good service received. Small gripe about paying the £12 excess waiver fee for loan car when mine was booked in for warranty work - I think for warranty jobs the dealership should cover the excess waiver fee

Service

Very satisfied with routine brake fluid replacement and new tyres. Expensive to diagnose problem with windows on convertible and prohibitive to correct the problem.

Service

Professional, friendly and efficient service.

Service

Because all that I met at Sytner, Andy, Millie , Grace and Claudia were helpful and the work was carried out promptly and at my convenience.

Service

They answered all questions and the process went smooth

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Because it reflects my experience at BMW

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No hassle for me but not sure I needed a video although I expect many others will have been more interested than myself.

Service

Always looked after and welcomed

Service

The car was in for a winter tyre swap and a full valet. On receipt of the car it was obvious that the external company carrying out the full valet were not up to scratch. Sytner are aware and put things right.

Service

Refusal to listen to my argument. Time taken to resolve issue.

Service

Service was prompt with regular updates

Service

Helpful staff good communication.

Service

The only negative was that there were no courtesy cars available for approx 3 weeks which is a bit of a shambles to be honest. Apart from that perfect as always.

Service

Ad blue was not topped up during the service so had to make a second special trip

Service

Great service

Service

They have always been very pleasant and obliging, as well as efficient

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It all went well and to time

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Always a pleasant experience dealing with the people

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Very helpful and thorough service

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The sales person and finance contact were very friendly and provided options for me to obtain the car I wanted. When negotiating the final purchase the salesperson was also dealing with another customer so it felt a little hurried.

Service

Andy was extremely helpful, kept me up-to-date on the progress of the repairs and dealt with the insurance company very effectively.His colleague who took over when Andy was on leave was good, but Andy stands out

Service

Staff very friendly. Car was serviced and cleaned within the hour. I was able to sit comfortably in the waiting area with a coffee and the use of free Wi-Fi.

Service

very good albeit a little expensive.

Service

Limited staff on Saturday morning lead to confusion within and short delays

Service

Prompt attention. Flexibility in arranging appointment time. Kept abreast of progress whilst waiting for vehicle. Pleasant surroundings in which to wait. Courteous staff.

Service

Did everything that was requested and on time

Service

All stages of recent sales and services were straightforward and speedy

Service

FROM START TO END ALL THE STAFF LOOKED AFTER ME, MY WIFE AND OUR 5 YEAR OLD DAUGHTER...............FANTASTIC!

Service

As above + Andy (service manager I believe) and the lady who dealt with my particular issue on the day in his absence were excellent (apologies I cannot recall her name) to the point they have actually restored my faith in your dearlership

Service

The staff are so helpful and friendly and are always willing to help.

Service

Consistent high standard

Service

My answers are all based upon my experience of setting up my service plan. I have yet to have my car serviced.

Service

good service

Service

I was immensely impressed, (delighted even) with the reasonableness of the cost together with valet service thrown in at no extra cost. To receive a follow-up phone call soon after to check if everything was ok, is much appreciated.

Service

Easy to book

Service

Excellent professional staff who are welcoming and highly efficient.Thought the short video of the checks and feedback by the service technician was a superb idea and most unexpected. Brillant!

Service

Only marked down on value for money

Service

Again Carl and when bringing car for service all staff very helpful

Service

Friendly polite staff and excellent explanation of the work carried out both in the showroom and after online

Service

Told Car would be washed with mot and wasn’t! This was only reason I came and paid the £55 because included car wash, and no one did it! Waste of fuel driving 20milw trip for you to do it, won’t be going to Bmw Solihull again

Service

The booking was done in a timely manner and i was explained what needs doing and cost involved

Service

The car required a new brake caliper and so new disks/pads x2 etc. This was all v. good. Later I remembered that in the past when this happened the other caliper soon needed doing (and disks/pads etc changed again). You should have advised both calip

Service

the service took longer than promised and caused me a timeline problem with a poorly relative and her shopping

Service

Efficient service, extremely helpful and knowledgeable staff

Service

Work sirted promptly

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The results of my original visit where not desirable however after speaking to the service manager and BMW UK an acceptable resolution was found for the issue.

Service

Comfortable surroundings, attentive staff

Service

knowledgeable staff and also very patient

Service

I have been buying new cars all my life. I think BMW needs to check out what Audi do when they sell a premium product, and what they do to make a customer feel special. It’s the little things!

Service

My service representative was very helpful and attentive. Nothing was too much trouble for her. I was able to use office facilities whilst my car was being serviced these were excellent.

Service

No issues after the check up

Service

We need a new tyre and the job was done straight away

Service

All good except may be the overall cost of the experience ~ which was a little eye watering,To balance this i really appreciated the follow up call after the work to ensure all was OK ~nice one

Service

Again, the whole service department and staff. Helping with a difficult issue. In particular, advisor Millie Pretty. She did an exceptional job in sorting out issues and keeping me updated all the way through.

Service

Lewis Moore was an excellent sales executive. Very understanding, courteous, patient and kept me informed throughout the whole process. A pleasure to deal with. In fact I have asked him to arrange another car for me. Keep up the great work, Lewis

Sales

All the staff there are welcoming and will go out of there way to help you.

Sales

Salesman was keen to do a deal and was helpful

Sales

Contacted on a regular basis by the Sales Person to ensure I was up to date withthe progress of my car and if there were any questions or doubts that I may have had since our last meeting.

Sales

Perfect experience of buying a car

Sales

The experience was good, Lewis Moore handled all the interaction to my utmost satisfaction. The only small negative factor was that the car had not been finished well in the valet area before handover and still had lots of polish marks on the car.

Sales

Things went very well from purchase to delivery. Full support given. All queries answered; and additional work completed professionally.

Sales

Again the service that Karl at Solihull gives all the years we have been buying cars and for the last few BMW due to the service Karl offers.

Sales

Can’t fault any of the staff highly recommend Steve our sales advisor from Sytner Solihull

Sales

Lewis Moore was the most helpful salesperson I have dealt with in twenty years of being on Motability

Sales

Friendly.Professional. Knowledge.