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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Anthony Miller

Sales Controller

Becky Blackburn

Sales Controller

Karl Henderson

Used Car Sales Manager

Adam Pearman

Business Manager

Anthony Richards

Business Manager

Ben Hanmer

Business Manager

James Bowring

Business Manager

Martin Pang

Business Manager

Andrew Fagan

New Car Sales Executive

Joe Taylor

New Car Sales Executive

Josh Mallard

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Lino Croce

Used Car Sales Executive

Craig Cook

Sales Executive

Guy Beckett

Sales Executive

Iqbal Khan

Sales Executive

Karl Rogers

Sales Executive

Luke Whitehouse

Sales Executive

Matt Baker

Sales Executive

Matthew Barton

Sales Executive

Nabeel Karim

Sales Executive

Peter Cole

Sales Executive

Stephen Murphy

Sales Executive

Syed Ahmed

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

You know exactly what the standards are from BMW

Service

Everything worked well

Service

Same high standards as always!

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on time , was jept filly informed and the prioce waS GOOD TOO SO GREAT VALUE FOR MONEY

Service

The service was on time and very efficient.

Service

as above great communication and high levels of service

Service

Everything was booked and went to plan

Service

The MOT was carried out within the agreed timescale. The hospitality was good. The only negative was the full price charged.

Service

Kept me informed via video message of the whole process

Service

See above

Service

I was not happy with the valeting of my car I would have made a better job if I had done the job myself.

Service

BMW is fully in line with my expectations

Service

Sam was very accommodating and helpful with all aspects the service

Service

The service took slightly longer than expected as I was advised that a part had broken off a part of the oil filter when the engineer tried to remove it. The car had to stay in for another day while a replacement part was sourced.

Service

Very efficient and good service

Service

As about ve

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Nick senier service manager rang me to inform me my service and MOT booking which was thought was for pick up, was in fact drop off, i rushed to shirley bmw 2 hours after my original appointment and he fitted me in also giving me a courtesy car

Service

I cleared the boot in readiness for a vacuum … not touched, (the choice should be given at desk as to whether the boot should be vacuumed). lots of leafs, under the wiper and bonnet still there . somewhat disappointing

Service

Richard Cooling has dealt with all my cars for over 10 year and Sytner know I always want to deal with him and they always enable that to happen.

Service

I was informed when I took my car in for service that they would need it for 5 hours instead of the 2 hours planned so they had to keep it overnight. A phone call to advise me would have helped.

Service

As above. Did the job I asked for in good time, great customer service.

Service

Car was fixed and got coffee and snacks

Service

Very cooperative and efficient

Service

They always answer my questions and resolve my issues.

Service

it was nothing special

Service

I did mark it as fairly satisfied as when I booked the car in I said for a serve and MOT, but its was only MOT'd and a health check performed. but I now have a new car on order

Service

customer care very good

Service

All worked so well from booking to colection of vehicle and staff so friendly and efficient

Service

Car service was finished quicker than expected and my car had been cleaned on return.

Service

It was made very easy and is very thorough with good communication. They always overdeliver.

Service

The warranty fault was booked in with no delay, and the all the staff were very professional.

Service

Staff were so welcoming, I spent 2 hours int he showroom whilst my car was being serviced and it was a joy

Service

Friendly and competent

Service

Service received was great. Only knew my car was ready by my partner leaving the dealership to go home and seeing the car parked in front of the main doors and calling me.Asked for a call back regarding a wheel refurb and never received one.

Service

After the service, the issue was resolved in the first place. However, after a long trip in two weeks, the problem came out again. Now, I am waiting for another available to visit again.

Service

Andy Butlin provided an excellent service making every effort to sort out issues to our satisfaction. He went the extra mile.

Service

Generally good but didn't get the attention of the two girls on reception until I walked away. Service receptionists were excellent.

Service

The second time the car went in to have two repairs done under warranty but only one was fixed despite the paperwork saying that both had been done. I have now been waiting almost two weeks for the part to arrive for the job to be done properly.

Service

It felt different this time when I had my service. A bit disorganised.

Service

The small cover of my parking button had come away. I was quoted approx £140 for a new switch which I accepted. On checking in I was told that I had been misquoted and the console needed replacement at a cost of £410. I felt no option but to proceed

Service

Unfortunately when the car was returned I had lost most of my professional satnav apps and services that had been booked till 2020 as well as the online entertainment package I had. I rang the dealership to complain.

Service

Courteous and professional service

Service

The service was completed to the usual BMW standards, the car was not cleaned even though I requested it to be cleaned given sufficient time.

Service

My vehicle was serviced in the time scale indicated, cleaned and returned in good order.

Service

I appear to have, again, been overcharged for the supply of Ad Blue!

Service

My car was serviced and valeted whilst I waited only took 2 hours total

Service

As ever the quality of service at Sytner Solihull was faultless

Service

Thought that 90 minutes to change over to winter wheels/tyres (I have a full set of winter tyres on winter wheels) was a bit long, given that I had booked to come in.

Service

You are informed of the work carried out on your vehicle and sent a video as they carry out the health check

Service

Required an accident repair and it was carried out efficiently and at the time specified

Service

Your service advisor Nick Adams was very professional and helpful. The video footage provided by the service technician was extremely helpful and provided and insight into items I would not normally be aware of

Service

Long delay to get a day when a courtesy car would be available, however the staff on reception and in the service centre very professional

Service

Kept us informed at all stages

Service

Impressed that they sent a taxi to collect from home on completion of the service on my vehiclet

Service

Easy to bookExcellent treatmentVideo of carCar ready at the time agreedCourtesy car provided

Service

Ben was brilliant. After my appalling experience with endless broken promises over the phone and social media he was the only one who made me feel like i was valued to BMW.

Service

used the garage for all services and repairs.

Service

Despite numerous attempts I could not get a settlement figure for my account although it was promised. Advanced eye 2 will not connect to my phone, called to book an appointment, told not required, left work early arrived told no one available.

Service

completed job in time agreed

Service

Recently took car in for service, given a nice upgraded car out of courtesy whilst car was being sorted.

Service

I was able to drop off and collect loan car at 8am which suits my working day, everything was explained perfectly, and the communication throughout the day was excellent. Pick up was equally professional/punctual.

Service

Friendly, knowledgeable staff. Very pleased.

Service

I fee like a very valued customer.

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Trust the centre to do the service and have not been let down.

Service

There was an unexpected delay whilst the car was waiting to be cleaned. I received an apology and a voucher for a full valet service next time.

Service

Everything I wanted done was done

Service

Professional, friendly staff, convenient

Service

Just felt that due to car being an M3 1 year old it should have had a software update.

Service

Professional ,prompt and courteous.

Service

Same reason as above. We have to wait hours for car to be serviced.

Service

I expected it to take 90 mins & I was waiting for 3 & a half hours partly caused by the brake fluids initially not been changed.

Service

Great communication, manage to sort out my problem really fast, they was all the time in contact with m, .general really happy with the service

Service

Car was not cleaned

Service

Friendly and professional people.

Service

Visiting Sytner Solihull for a service is always a very positive experience. Greeted at the door, seen straight away. As a company car driver, the level of service at Sytner is actually a major factor in car choice.

Service

Millie Pretty was very efficient and helpful.

Service

I was advised that I would have pay for the service yet I was in a service plan. Also I had to chase for an update on this twice and didn’t get a call back to know when the car was ready. Not good at all!

Service

Pre service I was told the indicators would be looked at and sorted and also I did say I brought a bulb to also be fitted if they could do it. Once I got the keys back and started the car, the indicators had not been sorted.

Service

Very pleased. Ravi singh the service receptionist who delt with me and my bmw was very helpful and professional. He has Kept me updated throughout the process of my maintenance service and warranty claim. He is a credit to the buisiness.

Service

Good staff

Service

After repeated requests I have still not recieved a quotation for bodywork repairs.Other work was completed well.

Service

the staff always know what they are talking about and are so helpful with their replies.

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Great service

Service

Sam the service advisor is always very clear and really does his best to give me the quickest arrangements.

Service

on a day when the weather was not very good , the service was carried out as I asked the service side was busy they still arranged to transport us to Solihull town centre which we thought was very nice of the service dept

Service

All expectations met as always

Service

product offered was excellent.

Service

My issue was dealt without any hassle and to my satisfaction.

Service

All work completed within the day and car was given after being cleaned, and customer ser was outstanding. I was taken to my car in the car park. I didn't ad to look for the car by myself. Which is always appreciated. Thank you.

Service

Problems dealt with promptly and picked the car up the same day

Service

Every need and requirements I had, down to the smallest detail was met. Truly outstanding attentive customer care.

Service

I had a low tyre pressure message when I collected my vehicle, this is not something I’d have expected to do myself after being serviced at a BMW garage. At booking in I had also mentioned that one wheel in particular tended to lose the pressure more

Service

Very friendly staff, nice quiet relaxing atmosphere while waiting.

Service

Service all good apart from a little slow. I was waiting longer than expected. The service manager dealing with me did her best to hurry things along.

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I am very satisfied.

Service

Noticed a mark on bumper after visit but not until one day after hand back so did not mention.

Service

As above combined with good customer care

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Warranty work was completed as arranged

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Excellent service from Sam, did not try to sell me anything extra.

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Easy booking, helpful staff, nice friendly atmosphere.

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First time every could not book service in when i wanted.As mot due BMW phoned me on 12 September given and only date given as available Saturday 29th September available for MOT

Service

Good service recieved

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the showroom/facilities are excellent and staff very attentive

Service

The customer service, attention to detail was of the highest quality. Made to feel very welcomed. The service I received from the person who looked after me (Andrew Butlin) was very good and professional throughout my time spent there.

Service

No problems

Service

I was met and welcomed and passed to the correct person in a lovely manner and time. I received a call back as promised within the timescales.

Service

Polite , efficient staff, and a great environment.

Service

Solihull service team brilliant.

Service

Nick was very attentive and nothing was too much trouble. A very personable service which is rare to find these days. I have recommended BMW to all my friends due to the great service I am given.

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Very pleased the staff cleaned the car as well

Service

Very responsive. Kept informed.

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Have used the service department at Sytner Solihull many times and the service has always been excellent

Service

Although there was additional work required which hadn't been anticipated (or budgeted) the service advisor was extremely helpful and empathetic and did his best to minimise the pain!

Service

Customer experience was excellent from start to finish

Service

From ordering the car to the completion of the first service the staff at Sytner have been first rate.

Service

I was looked after very well with coffee & newspapers whilst I waited, the brake fluid change & software update were completed in 1.5 hours so I was pretty happy & would recommend

Service

Attention to detail.

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After experiencing a puncher, Sytner got me back up and running fast.

Service

Great service check itself seemed a little brief - tyres and breaks only? It was hard to tell exactly what was checked.everything else was great

Service

Good experience. Friendly, helpful staff. See answers 1 and 3 for reasons for not giving a 5 rating.

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love the MOT video, very friendly and professional service by Ravi

Service

I waited for my service in the waiting area and when the car was ready they tried to contact me on a phone that I had told them was off line. Nobody came to tell me for over an hour. Their communication system and customer service is poor.

Service

I was fully satisfied in every aspect except I was bored waiting at the center

Service

Easy to drop off car. Friendly enough staff. But on receiving call to say car will be ready for 12, I arrived at 5 past only to have to wait 20 minutes more. Not good when I’m working

Service

Sytner did very well, however the hire car company called my, implying sytner hadn’t spoken to them

Service

Friendly staff who attend to your needs in a professional way

Service

Good communication, free valet, Paige my customer services rep was very polite and professional

Service

Service receptionist Yasmin was very professional. Work was carried out speedily and follow up video was very informative.

Service

Was disappointed at experience at previous bmw dealership therefore this experience was very good

Service

Ravi Singh was very helpful, I went in without an appointment and he made sure he resolved the issues I was having on the car. (He sorted out the problem on the day and had the car back to me on the same day)

Service

Due to being given wrong information about completion time I had to hang around for about 30 minutes

Service

Verry responsive and quick

Service

Easy to book (and I had to re-arrange due to work commitments) helpful staff and service completed to time

Service

Great customer service from each member of staff

Service

Great service, communication and overall deal.

Service

Everything was done on the car that was needed.

Service

Great service. They did what they said they were going to do, when they said they were going to do it. Being able to wait for my car and have the use of an office while I was waiting was great.

Service

Excellent service given at all times and great people to deal with.

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Faultless service

Service

This has been an e caption all experience. The gentleman involved (Ravi Singh) at Sytner SOLIHULL was gentle, thoughtful and clear. He listened and helped us get the issue resolved . I could not have been more impressed by his commitment and care.

Service

A job well done

Service

The main reason is the day my car went in every effort was made so I wasn’t going to suffer any inconvenience.

Service

I was very impressed with my contact with styler solihull, they delivered everything they said they would and more. Everything done on time, they were always available with very good contact. Thank you

Service

VIP treatment from start to finish. Exceptional care & consideration from all

Service

My car was damaged during a routine service. This has not been satisfactorily resolve at this time.

Service

Service ( MOT ) done well. Time taken much longer than implied. Nearly 3 hours when 1.5 to 2 hours expected.

Service

Very thorough with their work however took longer than expected due to lack of valeters

Service

90 minute turnaround for a service is excellent

Service

The staff at BMW are brilliant. They are very knowledgeable.

Service

The service is always outstanding.

Service

Friendly approach with service programming accommodating to your schedules rather than you having to accommodate to the service depot schedules.Work completed in. a tidy fashion and the driver cockpit left clean

Service

The service staff and everyone in general very pleasant to deal with.

Service

Always great.

Service

Service experience cannot be faulted. Everything explained in detail and nothing was too much trouble.

Service

As stated above due to the issue not being resolved I am not happy that I have to be the one chasing up BMW for some damage they done to my car.

Service

MOT was thorough

Service

Reliable, friendly, professional.

Service

Professional service

Service

As before the whole process from booking to completion faultless

Service

As above the problem was sorted by Lisa MvVeigh

Service

i had no problems making a booking ,and everything was done to my complete satisfaction.

Service

Would have rated 5 but my MOT took over 2 hours which I think is excessive.

Service

problem solved

Service

Very helpful

Service

Good customer service .New I was booked in and my name when I arrived at the dealership

Service

I was prompted to book in and you fitted my MOT in even though your scheduling was tight.

Service

Ease of booking car for service and excellent customer service.

Service

Even though the car needed to stay in longer they sorted a replacement car overnight

Service

Timely and professional service

Service

Always been made to fell welcome and everything delt with promptly

Service

I waited in Reception for two hours for new tyres to be fitted to my car. Not impressed.

Service

I was disappointed with the service. Having been told one thing on the phone and another in person. Also, why do you charge the maximum for an MOT? Other garages are almost 50% cheaperMy dash cameras were left unplugged and I wasn’t even informed

Service

Work was carried out as specified but the car wasn’t cleaned properly. I was offered a re-wash at a later date. But it wasn’t up to the usual high standard

Service

Courteous, prompt and service completed in agreed wait time. Paige was excellent in keeping me informed of progress.

Service

Lisa the manager, always give more then 100% to make sure you are fully dstified with the work being carried out.

Service

Certainly not a stopper but feel that timings are out of kilter. There were delays and quite a bit of waiting around. This was balanced by the customer service at hand, e.g. free refreshments and an ambient seating area.

Service

Very personable staff who maintained contact throughout the time vehicle in for repair. Would have been 5 stars but I was told the car was ‘done’ yet when I went to collect it several hours later I had to wait a further 30 min as it was being washed.

Service

Great customer service

Service

Follow up call on Monday never happened and it took three days to talk to the person who was dealing with my car which required follow up work

Service

Fast and efficient....much quicker time slot than Birmingham!

Service

Yasmin homes provided great customer service and was very informative whilst I was waiting for my car

Service

Lisa and Nick resolved my issues.

Service

Drove in job done quick and simple

Service

Millie took my issue seriously & didn't just pay lip service to my concerns. She was thorough in examining history of the car and the previous failed attempts to rectify, engaging a senior mechanic to troubleshoot. Excellent job and much appreciated!

Service

My experience was very professionally handled and left me with a positive feeling.

Service

Did the service quickly and fully informed of results

Service

Sytner always do a great job and offer excellent service

Service

They listened to the concerns I had with the car and effectively remedied them to my satisfaction.

Service

Perfect service from start to finish, friendly, knowledgeable salesman and helpful staff in general.

Sales

Clean and ready to go

Sales

This was a replacement Motability vehicle which had been ordered from Sytner B'ham June 2017. The vehicle had to have a Autochair hoist fitted, due end September 2017. The company fitting it had never fitted one before, snap with this vehicle 2018

Sales

We were extremely satisfied

Sales

I had specified a particular date for delivery. Unfortunately the actual date was 2 weeks later than desired.

Sales

Iqbal our salesman worked with us to find us the colour and model that we wanted.

Sales

Dealt with Steve for a few years now at Solihull and provides quality service. He looks after us.

Sales

New car sales member Lewis made everything easy

Sales

I am thrilled with my new car and the overall experience I encountered at BMW. I would like to commend Lewis, he was so helpful and understanding especially as I was unsure which car I wanted to go with. He is an asset to your company!

Sales

Very. The car came fast within a week! No problem easy paperwork friendly welcoming service from start to finish

Sales

The salesman (Joe Taylor) was first class and met all my needs and wants just as with all my other BMW’s

Sales

All our questions were answered with ease and a high level of professionalism. We are very grateful to Lewis and the support team in finance and workshop for making buying a car enjoyable!

Sales

All staff members were excellent, and very tentative pre sale, throughout the manufacturing period and post sale.

Sales

Charlee Watson was incredibly responsive and helpful. She was enthusiastic, did what she said she would and generally made us feel comfortable and welcomed

Sales

Smooth operation

Sales

Anthony Miller made it happen. Top bloke.

Sales

They did what they said they would do, and delivered.Stunning show room and excellent team.

Sales

I enjoy the experience at Sytner Solihull and simply haven't found a better car for my needs. The salesman really 'knows his stuff' and equally important, after 9 years he now knows me and what I'm likely to want and need and not want or need.

Sales

Charlee and the other young lady who is on the genius course where friendly, knowledgeable and helpful throughout. Also Adam who did the finance was informative and friendly.

Sales

Date I proposed for delivery was bettered.

Sales

Although my car was not ready when I expected, Anthony and Lewis did everything they could to rectify it.

Sales

The whole process has been a great experience

Sales

Everything was dealt with very professionally

Sales

No rubber mats or the usual car cleaner products. The car had to be returned so that the vinyl cover could be put on the rear bumper. Whilst I appreciate the fitter was caught up in traffic, why leave it to "pick up day"?

Sales

Apart from the fact that the delivery of the car was delayed I was very pleased

Sales

Steve, Adam and Andy were fantastic and worked so hard to get the car I required and the deal I needed to obtain the car

Sales

Sales representative was extremely attentive, knowledgeable and helpful

Sales

As well as Anthony Miller's fantastic service, we must make a very special recommendation to Charlee Watson New Car Sales Executive the best way to description I can use is that she is a real asset to the business, genuine care towards us.

Sales

I was kept updated and had a pleasant experience at the centre

Sales

Thorough, professional & efficiency, this all coupled up with fact that Iqbal Khan went the extra mile to get me in the car that I wanted at a price I was happy with. His passion for the BMW brand is contageous!

Sales

Very pleased overall

Sales

Flexibility in approach and meeting delivery date.

Sales

It was a great experience and not at all intimidating

Sales

Friendly service

Sales

well organised and courteous

Sales

Kept me informed and had everything ready when I arrived.

Sales

Very satisfied, a car to match my spec requirements was quickly identified, finance arranged and a p/x agreed on my old car in a professional manner.

Sales

Everything was handled in a friendly and knowledgeable way...

Sales

Craig cook was very knowledgable and very friendly. Happy to help in any way he could.

Sales

Car was here weeks before i was expecting it