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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff couldn't have been more helpful.

Service

Bought a car with good after service.The fundamental of a good sale.I'm a believer in -GIVE ME GOOD CUSTOMER SERVICE AND YOU HAVE A CUSTOMER FOR LIFE.

Service

No courtesy car available, made logistics a challenge for me.

Service

The Service was brilliant, no problems there, however, the three weeks plus to get an appointment was disappointing.

Service

Very smooth efficient service throughout

Service

As usual everything went perfectly, staff very helpful and work to a high standard.

Service

My car was picked up as requested even though I forgot and the driver had to make a few calls. He did, however, contact my husband to remind him when the car is mine. Had I received the reminder I would have remembered! My husband was away.

Service

Never have been.

Service

Job done Given lift back homeCoffee and made extremely welcome

Service

All went to plan, no complaints

Service

No complaints at all.

Service

Were able to fit me in the day I rang and work completed same day

Service

No probs. Service excellent. Provided with loan car for the day. Essential.

Service

Good communication of what was needed to be done and timings.Paid for my wife's taxi back home!

Service

I pay for a BMW Approved comprehensive warranty every year.I was declined a warranty claim in an integral part of the car. This part is a non serviceable fitted for life part.I am competent dissatisfied with the service and response by BMW to my

Service

Overall I received excellent service. The only downside was that I had to return twice to have a faulty alarm sensor replaced and just wait for it to go off again.

Service

Very satisfied.

Service

All work was done on time to a good standard. Staff were helpful and knowledgable

Service

looked after from when I entered the showroom until I left, kept up to date with what stage the service was at.

Service

Collection/delivery of car worked perfectly. Car arrived back clean inside and out. It now drives beautifully.

Service

Everything completed apart from full valet. Insuuficient time on day in question.

Service

Very professional

Service

Nick Adams was very efficient as usual

Service

Staff very friendly and helpful. Problem cured.

Service

Office provided whilst my car was serviced so no work time lost. Kept informed of service progress and dealt with all the service issues efficiently and complementary car cleaning.

Service

When booking my car in for the MOT two hour slots were identified and I delivered my car in good time, however the MOT check ( I was not booked in for a service) took a little over this time. I would prefer BMW to provide more timely slots.

Service

The staff were incredibly helpful and knowledgeable. For example I was hoping to upgrade my car for apple CarPlay, I had received a price for vehicle upgrade from another service station however Solihull knew and couldadvise that this wasn't possible

Service

Really helpful

Service

Reception staff, very pleasant and welcoming as usual, nothing seems too much trouble and Servicing the vehicle was timely and complete, no complaints whatsoever. What excellent touch to ring and give an update of progress during the service,

Service

The wait service was on time and without issue.Sytner Solihull waiting facilities need improving. A better selection of refreshments better access to power points and much, much better wifi.

Service

Nabeel was amazing!

Service

everything happened as agreed

Service

Great customer service, polite and kept you informed of anything that might of been needed

Service

The vehicle was not ready when promised (45 minutes late) and only one of two activities were performed (they missed the oil check which I requested as the oil level was indicating low just one week after an oil service!).

Service

Very customer oriented service especially reception and Nick Adams on Service side

Service

Interior of car was very dirty ( polishing dust/residue) and scratch on rear bumper which was not there prior to work being carried out

Service

You reminded me of my MOT, booked me in, I turned up and there is no fuss, waiting around or heavy selling. Looked after my car as I was away with work for 2 days and ready on my return. No fuss, no hassle and new app is useful.

Service

Excellent service

Service

Took longer than the 90 minutes quoted but it was a Saturday. Expensive just for brake fluid.

Service

I have always been completely satisfied with the courteous service from the staff at BMW and the quality of work carried out on my car.

Service

you resolved the issues as required

Service

Very fast, very easy and my car was lovely and clean when I picked it up, couldn't ask for more.

Service

The MOT I booked my car in for was carried out quickly and efficiently and the full car valet service was to the usual high standard.

Service

Great service, friendly staff

Service

Kept me up to date with my car and provided me with a replacement whilst mine was being repaired

Service

You solved our collective problem quickly

Service

I found the staff courteous and very helpful from the day I bought the car just over a year ago

Service

Car picked up and delivered back to me on time and cleaned as promised

Service

Staff weRe polite and prompt

Service

Work completed and problem resolved. Sytner Solihull very pleasant to deal with and helpful.

Service

Completely hassle free and work completed when promised at quoted price

Service

I happy with customers service and car very nice clean

Service

Did what was requested. App needs refining as 2 new tyres highlighted. I sent back not to do work that day but message got through that I did want work done that day so small glitch somewhere

Service

1: I wanted my scuffed alloy repairing. I was told to bring the car in for it to be looked at. On arrival at Sytner I was told the alloy could be repair on my visit. Annoying! 2: I was not offered a courtesy vehicle when the car service was booked in

Service

I was given a curtesy car for the day as my car was in for a service. I was not shown around the curtesy car but was told it was exactly the same as a BMW (which it clearly isn't) and the guy just walked off and left me to it.

Service

Generally good and efficient service

Service

they always fix what they have to do.

Service

Greta service, friendly and efficient.

Service

Query from DVLA regarding submitted MOT , which required me to respond too.

Service

Unable to trace cause of slight short-lived squeak from brakes after vehicle has stood for a time. I am advised it is believed to possibly be rear brakes sticking briefly & is not to be worried about.

Service

Easy and convenient. I think the prices are on the high side

Service

Very efficient and friendly dealership.

Service

My car was looked after, faults repaired and I was treated very well by all of the staff. Was given a quiet meeting room so that I could work whilst I waited. Honestly, all dealerships should be like this!

Service

fast efficient and friendly service, also fairly priced

Service

Generally good service from the dealer. Service from Enterprise who supplied a replacement vehicle was very poor

Service

Overall good service however service light came on the following day, which I didn't realise was due to the breaks which were highlighted as requiring repair in October. so visited another sytner dealership who provided me with this detail

Service

Work carried out as expected. Would have liked more feedback on the items requested for special attention

Service

Only let down by BMW sending wrong door handle first time round.

Service

The team managed to get the car ready for 1pm which helped me as I had an urgent appointment to attend.

Service

Nick the service manager was very efficient and explained the nature of work needed. The car was booked in at a convenient time and I was kept up to date with progress via their app.

Service

Easy drop off, prompt attention, polite and helpful staff, offer of a lift home, phone call when ready. Excellent

Service

Very satisfied,car returned like new.

Service

Good service. Kept informed. Timely finish and lovely courtesy car

Service

Not all work completed and cost slightly higher than quoted

Service

Everything was explained and questions were answered clearly. Car was ready for the agreed time.

Service

easy to book-very efficient in handling the problem

Service

Nick Updated me constantly via my phone app

Service

no problems

Service

The experience at the centre was very good. Staff were helpful and engineer was available to test drive car in order to diagnose the issue.

Service

EXCELLENT

Service

Ended up swapping car for different colour because first colour selected had inadvertently been sold to someone else (different dealer)

Service

I was looked after and was given use of a room to work in whilst, I waited for my car

Service

Looked after very well. Staff very competant

Service

Joe Taylor was prepared to wait while I dealt with my mother's consecutive hospital admissions.

Service

everything was carried out as agreed

Service

Front of desk is polite and efficient, but yet again work completed in workshop was very poor causing me yet another breakdown

Service

Great service especially from reception staff.

Service

The car came really quickly and during the whole process I was kept up to date.

Sales

Mitun Parmar's friendly and approachable manner at Sytner Solihull BMW made the whole purchasing process very easy. I was continually impressed with his efficient approach at every stage of the purchasing process.

Sales

Friendly, very helpful

Sales

All questions I needed to ask were answered with plenty of detail.

Sales

The whole process was a pleasant and easy one.

Sales

Very happy with Jake. Kept me informed and up to date with everything that was happening.Also Anthony who sorted my order and finance was very helpful and pleasant to deal with

Sales

My husband and I are always treated with the utmost respect at the dealership

Sales

Jake Prestage was very professional throughout the whole selling and handover process making it an enjoyable experience.He is extremely knowledgeable about the product and couldn't have been more obliging. He is a real credit to BMW Sytner Solihull

Sales

Everything went smoothly throughout.

Sales

From the moment you walk through the door you feel like you are very important and that didn't stop until I drove my car away very happy

Sales

Professional, likeable, easy process with minimal stress.

Sales

Jake is an absolute asset to Sytner. From the moment I walked into the showroom to driving the car away he made sure all my questions were answered.

Sales

I just liked the staff and tbe peiple that dealt with me

Sales

Knowledgeable, friendly staff

Sales

I was extremely satisfied with the complete process of buying my first BMW after 40 years of driving.

Sales

I worked with a lady called Jordayne Frizzell, from our initial meeting I thought she was amazing to work with, we quickly not only built a rap our but she clearly knew her products. Great warm not pushy sales expereicne.

Sales

Jon Wilkinson (Sales Advisor) made the whole experience completely straightforward and seamless. This is the second car I have bought from Jon Wilkinson.

Sales

The team at Sytner really ensure that you have a great experience when buying a car from them. Mitun our sales rep was extremely attentive to our needs and made some great recommendations. It's the second car I've bought from him and he's outstanding

Sales

Miten Parmar was very helpful throughout

Sales

Had a good initial experience with Sophie Whittaker, was in contact over a 3-4 month period and kept me in the loop. However when it came to finalising the sale, was thrown around between different people who didn't share the same integrity.

Sales

The only thing stopping me giving 5 stars was the delayed delivery

Sales

Very efficient team and helping me to make the right choice of the car - thank you

Sales

Jon Wilkinson returned to Sytner Solihull which is great news.. Why because I trust Jon and in my world that's important when buying items like new cars.

Sales

Everything was as we wanted it to be. Mr Mitun Parmer at Sytner Solihull is a asset to the BMW Dealership.

Sales

Excellent Customer Service from Jon Wilkinson

Sales

Great customer service

Sales

I think it was largely down to the sales person - Stephen Murphy who was very helpful without being pushy

Sales

The Sales Rep was extremely helpful

Sales

Lewis Moore was exemplary with his drive and enthusiasm to make this deal happen, we were extremely satisfied with all aspects of his service and look forward to continuing this experience

Sales

Our sale person Lewis Moore has provided an exceptional service from the very onset to handover

Sales

I ran into one major issue when picking my new vehicle up. This involved damage to my new car

Sales

The salesman Jon explained all my options with ref. to the purchase. He then went out of his way to arrange a test drive loaning a vehicle from another dealership. I was kept updated during delivery and car was immaculate upon collection.

Sales

I have given 5*s because I'm overwhelmed with the effort James Bowring had taken finding us this car. When I approached James and explained exactly what I wanted and the maximum budget I had he came up with a car I could of only dreamed of owning.

Sales

The team listened to my needs and supported me chose the right Bmw for now

Sales

Karl Rogers put us at ease and helped us choose the right car for us.

Sales

The BMW Sales manager and his assistant were fantastic. I do have a bad feeling from BMW finance representative who went to extreme lengths to push gap insurance during the collection, a pushy attitude and almost lubricious unacceptable behaviour