Sytner Solihull Star Rating
Sales
15 comments from 33 reviews
Service
57 comments from 178 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They were great it was very quick.They were very efficient. They were very friendly."
"The staff are very efficient and professional."
"the service department were fantastic"
"When my car was initially inspected on collection I noticed scratches to the driver s door. Synter agreed to put the damage right which they did, but it was up setting to find the scratches in the first place."
"Very impressive customer service"
"Andy extreamely helpful and friendly."
"Very professional dealership."
"It was professional."
"I was quick and efficient."
"Could have spent more time hoovering interior"
"Service was good, however the outcome was unsatisfactory. I paid £90 to be told my Sat Nav would cost £2000 to repair. I paid another £90 to be told my central locking was defective, and £350 to repairit and it still doesnt work."
"These guys know their onions fast service and curtesy car for the duration of the repair Awesome thanks Scott . Andy and the team"
"it was an inclusive service and i took advantage of a smart repair to a bumper scratch"
"Always provide politee and efficient service."
"Book car in for 1st service, advised of parking sensor fault 1 week before car went in. Was told it was fixed, when I went to collect it the problem was still not fixed. The dealer advised me no part was available so had to return a second time."
"Always friendly and efficient"
"They came back with a list of problems when the car was in for service. After ten years with BMW I thinking of changing."
"They kept you informed."
"brilliant. They are exemplary, nothing is too much trouble."
"Service was vvery good, work completed under warranty."
"I couldn't fault it."
"Friendly, professional service"
"WORK DONE WHILE I WAITED IN THE TIME PROMISED."
"As always excellent."
"Somewhere along the line there was a lack of communication I had asked for a valet, this was not picked up on."
"Fast and friendly service and comfortable surroundings to relax in if waiting"
"They were brilliant especially from the service desk people on the day."
"I was a little disappointed that I had to pay for service extras ie winter check up"
"I was disappointed that no courtesy transport either a collect and deliver or courtesy car or lift was given on Saturdays, I was also told when making the booking I could not wait at dealership whilst service completed on Saturday."
"It was very well handled."
"customer was amazed that the screen wash quoted at refill of about £2.00 was actually £8.00 instead."
"arrived at 7.55 but kept waiting outside in cold until doors were opened at 8.00am even though we could be seen by staff who were sitting in reception may i suggest custs are allowed into waiting area until service advisor is available at 8"
"There was a delay whilst waiting for my car to be returned from being washed about 45 minutes. My service book was not stamped which means I have to return to get that done."
"The dealership had to keep my vehicle for an addtional night i was actually working oversea and on my return my vehicle had been returned to me at home."
"Short notice for MOT and courtesy car not available."
"I am not happy that I had to pay for a hire car when the person next to me didn¿t. Not happy that the dealer did not let me know when my car was ready. And the tried to blame me for some scathes that was made by the carwash."
"Very good service from the dealership"
"It was everything I expected."
"The dealership have tried to be as helpful as possible. They seem to be quite professional"
"they did what they had to do."
"Extremely efficient .They phoned me to book in the MOT very impressed it couldn¿t be easier."
"There was some damage to the paintwork, this has been rectified."
"Clare was very helpful."
"Very efficient and courteous service with full explanation of the warranty work carried out"
"It was fantastic. It would be nice if the dealership could make arrangements for customers to be able to drop cars off before 8:00am."
"The dealer experience was ok"
"Was encouraged to replace parts before thy are needed and are not competitive"
"Everyone was very helpful."
"Been treated with courtesy and respect for the past 15 years"
"On line booking system is hopeless, advisor left a call back message without leaving a contact number"
"Find it hard to accept they can't find a cure for the radio problems, not properly investigated"
"very satisfied."
"They were very accomodating."
"Very disapointed, Went to bmw to fix my heaters. They charged me £700, but then another £280 for a water pump and another £260 for a coolant reservoir tank. Each time my car went back for a problem they knew would happen, they charged me diagnostics."
"Auto wipe adjusted, still not working properly, changed boot light bulb, next day stopped working"
"Inside of the car very wet after valet. Took days to dry out"
"I had to visit the garage to get a tyre chnaged as it was punctured. I have the BMW tyre insurance, once this was known, there was little help offered and very much the attitude of we dont have the insurance as we didnt like it so sorry"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Iwas attended to by Naseel who is a credit to his profession."
"Initial problems with change of salesman and slow to agree a deal on the new car but once secured, good progress."
"rybrook warwick very poor sytner good on sales but not follow up sytner finance poor"
"Went the extra mile to make sure everything was perfect"
"The dealer experience was excellent. However, the perfomance of BMW Financial services was woeful. They failed to cancel my old agreement and therefore, took the final payment of £10k whch caused me to go overdrawn. Totally unacceptable"
"Felt like that I was looked after this time, the financial details were explained clearly to me"
"Overall extremely impressed and more than satisfied with the Sytner experience"
"John Wilkinson was terrific. He's never pushy on the sales side and reads me well. Always helpful and has a good depth of car knowledge I should know I spent a lot of hours with him."
"Delivered without a tyre repair system, not picked up by the dealer and not yet sorted out"
"Handover pocess was rushed because it was raining heavily, could have been done fronm the service area"
"From start to finish the transaction was hanled professionaly, courteously and helpfully."
"Treated me kindly excellent service could not have been better."
"Again completely faultless service. Very happy"
"First salesman left and I wasn't informed so had to get in touch with a new salesman"
"Was very impressed how Matt Noble handled the whole transaction"