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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
476 ratings and 260 comments received in the last 90 days.
01 May 2025
as above and overall excellent service
01 May 2025
Having not seen the car before collecting it, I was quite happy with the overall package.
30 April 2025
We were very satisfied. The car arrived within the estimated timeframe, everything was handled efficiently, and the entire team ensured that we were well taken care of.
24 April 2025
I was highly satisfied with my experience at the BMW Centre during the purchase and delivery of my car because the entire process was smooth, professional, and well-organised. The staff were knowledgeable, attentive, and made sure all my questions w
23 April 2025
Smooth handover, really pleased with the car
18 April 2025
Everything moves nicely and you always keep us in the loop
15 April 2025
Excellent service.
10 April 2025
the staff were very hospitable
07 April 2025
Cant praise the members of staff enough
07 April 2025
Had no issues
05 April 2025
Very good service
04 April 2025
Even though there were technically problems , staff were excellent throughout
03 April 2025
I bought a new car, configured from scratch, with the help of sales executive. Very satisfied with the whole process.
03 April 2025
Fantastic experience and all the staffs are amazing.
02 April 2025
Extremely satisfied, such a smooth and friendly experience. Everything was explained very well and thorough.
02 April 2025
New car is fantastic, really pleased.
01 April 2025
Everything went really well
01 April 2025
Very satisfied with Jessica who kept me informed with any changes . They delivered the vehicle earlier then I was initially expected . I am a very happy customer .
01 April 2025
From the first minute I walked into the showroom I was met with very friendly people who were keen to help me. The salesman Paul that helped me get my new car was very helpful and communication through the whole process was top class.
01 April 2025
Sytners staff are always polite and helpful
30 March 2025
Felt fully informed throughout the whole process
28 March 2025
Good overall experience
26 March 2025
Purchase went smoothly with no problems and delivery was prompt and handover informative.
25 March 2025
Everything went to plan. Great handover & said to call if I ever needed more help
25 March 2025
Everything done, very easy.
24 March 2025
Good deal provided by the staff & very professional treatment. Arafat & Lauren were very helpful
23 March 2025
The flowers were a nice touch .
21 March 2025
All worked to plan
19 March 2025
Great service
19 March 2025
Staff were friendly and polite at all times throughout the process
19 March 2025
Everything happened when agreed and it was a very smooth process
16 March 2025
Always very well looked after by polite friendly staff. Always offered a coffee.
12 March 2025
Excellent communications.
12 March 2025
Experience was great, Joe who I dealt with was fantastic.
10 March 2025
I found Kallum Woods very helpful during the whole process.
09 March 2025
All staff were helpful and got me where I wanted to be.
06 March 2025
As above
06 March 2025
I was able to arrange a test drive of the car I was interested in and the ordering process was dealt with professionally. The handover of the new carvwas also handled very well.
10 February 2025
Very good car show room
22 April 2025
Carried out service with minimum fuzz and gave me a courtesy car
17 April 2025
Couldn't have asked for a nicer and more professional service advisor than Fay. She was great and keeping me informed with each step of the way.
16 April 2025
Easy to book Kept informed and excellent service from Kyle
15 April 2025
Lovely people, just too many mistakes made from a reliable dealership
15 April 2025
Excellent but pricey
15 April 2025
No happy
14 April 2025
Guy was very helpful in explaining what was to be done and the timie that they would need, which was very accurate.
14 April 2025
Waited all day for an update which never came, I eventually called the garage and I then got an update, then when I collected the car I sat for over 30 minutes to be seen
14 April 2025
Quick and effective response to the problem
14 April 2025
Although the car still had an issue after paying for work to fix it the team went above and beyond in fixing the issue. Laura & Kyle have been great throughout.
14 April 2025
Reasonable price
14 April 2025
Very efficient process. Tom, who I initially saw was most helpful in booking in my car, and the young lady who went through the details afterwards was very personable and helpful in explaining everything to me.
13 April 2025
Member of staff was great
13 April 2025
My mot should of been completed first thing and not left until the end of the day.
12 April 2025
Got everything i needed done in good time
12 April 2025
It was completed in ample time
12 April 2025
On collecting the vehicle there was a lot of brake grease and grime inside my car you can see where this transferred into my clothes from photos. I asked for the car to be washed/ vacuumed but this wasn't done. Seat covers not used.
12 April 2025
Made me feel welcome
12 April 2025
Arrived on time, work carried out as promised and then I collected on time.
12 April 2025
I know what I am getting with BMW - such a wonderful customer experience.
12 April 2025
Happy with service engineers. Just not with management.
11 April 2025
Harrison Foster could not provide a better service
11 April 2025
The service and MOT were completed within the requested timescale.
11 April 2025
Efficient , polite , helpful , respectful
10 April 2025
Fault not rectified although I was told the work had been completed.
09 April 2025
Making excuses instead of giving customers solutions
09 April 2025
Full in detail reporting on the condition of my vehicle.
08 April 2025
No criticism of the work carried out and having the car collected and delivered was appreciated. However, the whole experience was blighted by my inability to simply make a phone call and discuss the points that needed clarification.
08 April 2025
From arriving at the showrooms to picking up my car everything was organised and professional
08 April 2025
Work carried out has not been checked
07 April 2025
Great service
07 April 2025
m really happy with the level of service I've received from Sully or Sittner. They've been professional, reliable, and easy to deal with throughout. I'd definitely recommend their service to friends without hesitation.
07 April 2025
Excellent prompt service staff were great
06 April 2025
I was told it would be an 1 and a half hour appointment while you wait. I was there for 2 hours and 20 minutes.
06 April 2025
I was seen straight away Everything was explained to me Very courteous and friendly
06 April 2025
Effective job well organised by Kyle and carried out efficiently.. Disappointing that the service issues had needed expensive repair so soon.
05 April 2025
Harrison who looked after me, great ambassador to the brand and dealership.
04 April 2025
Wrong diagnosis of fault. Felt the diagnostic fee of £120.00 was a complete waste as it was incorrect. The repair cost through BMW would have been massively excessive.
04 April 2025
The elder lady at the reception sorry couldn't remember her name she is the most humble person ever came across very rare breed to find these days please convey my regards to her she felt us as home for five hours I was there
04 April 2025
As above
04 April 2025
Everything that I needed was carried out to my satisfaction.
04 April 2025
Attended appointment for a battery change, was told that the battery has been given to a sales customer. Was asked to come next day for another appointment for a battery change, after sitting for 3 hours was told that the battery has been again given
03 April 2025
completely satisfactory
03 April 2025
Louis Roche gave an amazing customer service, the best i've ever experienced.
02 April 2025
vehicle was perfect upon return, clean and tidy, on time, service team answered my questions and were very friendly and helpful.
02 April 2025
Great service, but took a long time to complete, and I was waiting for the car.
02 April 2025
Made it simple and straightforward- Kyle was very pleasant and professional
02 April 2025
excellent, kept me informed and trouble free
02 April 2025
Kyle excellent service advisor
01 April 2025
Ok and friendly but too formulaic. Also arrived to collect my car it was ready but had to wait 20 minutes until I was told.
31 March 2025
As always it's a pleasure when you go to Sytner Solihull and everything goes to plan.
31 March 2025
Nothing could be done better
31 March 2025
As above
31 March 2025
Excellent service with added bonus of a car wash, what's not to love!
30 March 2025
All the work carried out to a high standard
30 March 2025
Took far too long
30 March 2025
Quick and easy photo sent of my car sent via text, kept up to date by phone when car was ready
29 March 2025
A part from not being able to book a courtesy car, everything is fine
29 March 2025
Good communication
28 March 2025
No customer parking.
28 March 2025
Every time there's a problem
27 March 2025
Emma Rowell was excellent in dealing with my car
27 March 2025
Good service
26 March 2025
Harrison was very attentive and explained everything in detail post service.
26 March 2025
Great quality. Well looked after. I felt well treated as a customer.
26 March 2025
Took double the 90 minute appointment time and nothing was done on vehicle in the first 60 minutes
26 March 2025
Very satisfied very professional the staff could not be more helpful in resolving my problem first class
26 March 2025
Service representative didn't really answer my query as to why vehicle check was required and why the smaller of the two service intervals (oil service) at BMW costs almost twice the price of the Audi equivalent?
26 March 2025
Fay was great
25 March 2025
Quick and easy, no issues
25 March 2025
All good.
25 March 2025
A bit of a let down
24 March 2025
very satisified cant fault it
24 March 2025
Covered all questions Highly professional approach
23 March 2025
Speed of service delivered as part of a whole you wait appointment
23 March 2025
Everything was done as asked plus a wash and valet
23 March 2025
Your service overall was excellent. Fay was great. But you notification falsely informed me that the car was due for final checks earlier on Monday morning however the parts hadn't been ordered nor warranty confirmed leading to delays.
23 March 2025
Very satisfied with polite service
22 March 2025
Staff were polite knowledgeable and coffee while you wait
22 March 2025
wonderful, and great service keeping me updated.
21 March 2025
Courtesy, politeness and accommodating
20 March 2025
Excellent Service
20 March 2025
Guy was very helpful, and made bringing my car to the main dealers a pleasant experience
19 March 2025
I was offered a replacement vehicle while my car was there, supposed to get the car on the day but it waisted my 3 days to get the car i have to manage my daily routin on taxis & even buses
19 March 2025
Great communication and thorough work
19 March 2025
Great service needs to be rewarded
18 March 2025
Having been told that my car was ready for collection I was disappointed to be left to sit and wait for about half an hour to pay and pick up keys.
18 March 2025
Would be a 5star but for high cost of items and labour
18 March 2025
Technician did an amazing job on the quality enhancement. My service advisor kept me informed, an overall great experience.
18 March 2025
because I was completely satisfied
17 March 2025
No issues
17 March 2025
Mis lead , Mis managed , poor work quality. Disappointed
17 March 2025
Styner Solihull have proven they have what it takes to go that extra mile to satisfying customer service! Excellent
17 March 2025
Very satisfied
17 March 2025
Very happy with their approach to providing a solution to the problem with my BMW.
16 March 2025
As above.
16 March 2025
easy to deal with, and updated along the way
16 March 2025
I was hoping to have the car back in the expected two hours and that is exactly how long it took. The courtesy wash had not been done but I elected not to go back to ask for it and would have declined it had the omission been pointed out.
15 March 2025
I needed a tyre change. Was told it will be done within the hour. Took over 2 hours in the end and I had to cancel prior engagement.
15 March 2025
Friendly and welcoming staff
14 March 2025
Happy with the service
14 March 2025
Harrison my advisor was excellent throughout the entire process
13 March 2025
Kyle was efficient and the car was ready early for collection
12 March 2025
I wasn't 100% satisfied simply due to the length of time it took to repair the car despite it being a relatively straightforward issue. I dropped the car off on the 9am Friday morning but didn't get it back again until 1pm the following Wednesday.
12 March 2025
No problem with the work carried out but was disappointed in the almost 4 hour wait! I did have a brake fluid service in addition to the Mot but it is still a long time for a while you wait service. Work is usually carried out in less than 2 hours.
11 March 2025
Good communication and customer journey
10 March 2025
Very pleasant ambience and staff
10 March 2025
Professional team with a bonus of a complimentary car wash.
09 March 2025
I was completely satisfied with my visit to Solihull.
09 March 2025
My concern over the exhaust was answered. And the rear brake pads were replaced at a reasonable price. Even though this was not my original plan, the service indicator appeared the week before the appointment and you were able to do it on the day.
09 March 2025
As stated above.
09 March 2025
Serving customers and Hospitality of the staff was appreciated.
08 March 2025
Good service - all explained beforehand and after service
08 March 2025
Car went in for a recall and they did fantastic job, even went above and beyond to make sure everything is working properly.
08 March 2025
.
08 March 2025
Same as above
07 March 2025
Looked after by Sam who was just fantastic. Attentive, helpful and happy to have a conversation. Absolutely above what you would expect for a service
07 March 2025
Because they went above and beyond to help - the guy (whose name I have forgotten) who helped me with my service was absolutely brilliant. I couldn't recommend him highly enough.
07 March 2025
Fast, efficient, friendly
06 March 2025
All the work required was done in line with expectations
06 March 2025
From the moment you walk into BMW Styner Solihull you are welcomed by the Reception staff they make you feel welcome, if service staff busy they show you to the waiting area help yourself to a Coffee while you wait. I normally get seen straight away
06 March 2025
Fixed the problem
05 March 2025
Synter were Perfect
05 March 2025
Fay, the service advisor was great, explaining what was to be performed under the service, provided valuable info on the BMW service history of the car that I had recently purchased too.
05 March 2025
Service was done, free inspection of vehicle and recall carried out
04 March 2025
Very satisfied great job
04 March 2025
as mentioned previously
04 March 2025
Overall excellent.
04 March 2025
job that was done under recall wasn't done properly and no proper assurances given that problem won't arise again
04 March 2025
Did everything right .
04 March 2025
Guy was excellent in dealing with my issue. He went above and beyond to ensure the issue was rectified. I truly appreciate all his efforts.
04 March 2025
I have raised a complaint.
04 March 2025
Guy communicated progress very well
03 March 2025
Team is always courteous, keeping me informed and making sure i was comfortable even if i had to wait
03 March 2025
Great customer service. Particularly liked the video informing me of works needed to the vehicle in the near future.
02 March 2025
The Man which served me Name kyle looked like he knows all about it but said because i took my Car and havent noticed is my fault but key was put i silicon Case and he was scratching something when collected but have my key back in terrible condition
01 March 2025
Problem sorted
01 March 2025
Very clear advice, in advance, as to booking our car for MOT etc, with extremely helpful service.
01 March 2025
The work carried out by the technicians is top notch, and I was dealt with by Guy really well. Can't fault the customer service within the showroom area.
01 March 2025
Friendly and professional executives.
01 March 2025
Quick and efficient
01 March 2025
As above, plus completed additional inspection due to coolant loss including pressure test
01 March 2025
Problem solved quickly and efficiently
28 February 2025
Awful service.You treated me very poorly and made me do the all the leg work and showed no proof that u even looked at the concern i brought my car in for. No video was sent to me.i felt robbed and fobbed off.can you get the store manger to call me
28 February 2025
Completed advisory's on the day of MOT.
28 February 2025
Completely datisfied
28 February 2025
Friendly, fast paced professional service.
28 February 2025
Excellent customer & vehicle service
27 February 2025
It was a nice place to sit and wait whilst the car was serviced
27 February 2025
Struggling to get an answer about the return of a holding payment, despite me being in 14 day cancellation period and my asking to cancel the order before it had been received
27 February 2025
the mot went well and when I returned to collect the car, I was given an update on what concerns on the car was. The only issue was that I did not get updates on progress as the app was not working correctly.
27 February 2025
Good service, especially for a recall notice.
27 February 2025
Customer service great
27 February 2025
From reception to collection the staff were always friendly and helpful
27 February 2025
The price is ridiculously high for what you get I could have the same service at another garage for £60 however I needed the BMW stamp for the log book
26 February 2025
As above
25 February 2025
Great service
25 February 2025
Felt so welcome, you knew who I was before I entered the showroom fantastic service All staff that dealt with me had great knowledge of BMW and options to me Thanks
24 February 2025
I was provided with a price match for my front Tyres
24 February 2025
At the end of the service, any work needed on the vehicle is fully explained but no pressure on having it carried out unless absolutely necessary. Also, the vehicle is returned in a very clean condition.
23 February 2025
No issues with the service itself. But, i noticed a dirt stain on my white car seat following the service, which could have been cleaned thoroughly during the service.
23 February 2025
Not satisfied at all because wasted my time for keeping the car for all day, they offered to wash & vacuum the car but the end no complimentary service very disappointing!!
23 February 2025
Service guy was polite & helpful
23 February 2025
Very professional
23 February 2025
Work was completed as expected.
23 February 2025
Friendly, reliable and easily accessible.
23 February 2025
Andrew shortland and Sam were both excellent
23 February 2025
Damaged car, which shouldn't have been released to me. Awful experience overall because of this. The only person who had done everything to assist has been Matthew O'Nions, who deserves credit for stepping in and getting this sorted
23 February 2025
I'm not giving this dealership any more of my energy.
22 February 2025
Eventually got the car back to us just in time, but communication from staff was sadly lacking.
22 February 2025
Sytner Solihull never fails to put a smile on my face! Always a professional, friendly and pleasant experience while being kept up to date the whole way.
22 February 2025
Made everying so easy and always very polite
22 February 2025
As always, good service throughout my visit friendly staff & work carried out to the standard I would expect
22 February 2025
I used to get a video of the vehicle inspection,never got it this time around although asked Kyle and his manager more than 3 times, they promised but never sent me the video
22 February 2025
Car in for recall work, very smooth speedy service from all staff. A pleasurable experience
20 February 2025
I cannot say enough positive things about the entire team.
20 February 2025
Car was processed efficiently while I waited
19 February 2025
No attempt to accommodate my time limits. I was told the recall would take an hour. When I arrived I was told an hour and a half. It took two hours. I have a 92 year old mother to care for and 1.5 hours was the max I could do. They ignored me.
19 February 2025
See above response on first survey question. Very disappointing service.
19 February 2025
My needs were fully acknowledged and accurate solution were provided
19 February 2025
The service advisor give a professional and confidence to me.
19 February 2025
Good facility and service on the day
18 February 2025
As above
18 February 2025
My car was ready on time also it had been washed at no charge
18 February 2025
Service was great from checking in the car to collection. Scored a 3 due to pricing
17 February 2025
always happy with service levels
17 February 2025
Very happy with the hole process
17 February 2025
Services and staffs are professional and friendly... excellent experience from them.
17 February 2025
Completely
16 February 2025
The people are always professional great, always know what they're doing.
13 February 2025
Quick repair
13 February 2025
Was expecting much better customer service
13 February 2025
Given explanation was satisfactory. Video check is also helpful. Could be better but ok.
13 February 2025
Customer service poor
12 February 2025
Very satisfied indeed
12 February 2025
A few issues with the hire car but all Resolved
12 February 2025
Smooth
12 February 2025
Complimentary health check really appreciated Timing was great.
12 February 2025
As I have mentioned above my reasons are very clear
12 February 2025
Friendly staff, good amenities, efficient service.
12 February 2025
just nothing special at all - waited 10 minutes at desk before someone acknowledged me was told to find a seat but not offered a coffee while I waited - went and got it myself. asked for the drivers seat not to be moved - it was
11 February 2025
Kept informed of all matters related to the service provided I a professional manner.
11 February 2025
Says it all.
11 February 2025
Harrison looked after my service booking with care and respect, both for me and for my car. The car was handed over to me with the job complete and Harrison explained what had been done.
11 February 2025
Good price
11 February 2025
Everything explained fully
10 February 2025
Excellent service
10 February 2025
Service completed however oil hand prints left on bonnet.
10 February 2025
This Centre is exceptionally good. My recent experience was of first class service from Guy Briscoe. Lisa McVeigh, Service Manager at Solihull, is also exceptionally good.
10 February 2025
Clear feedback and personal feel to the staff
10 February 2025
It took rather a long time from booking in my vehicle for everything to be done, but the quality of work was excellent.
10 February 2025
Satisfied with the customer service I received by both the front desk and handoff team.
10 February 2025
Great customer service
10 February 2025
Again good service, comfortable waiting area
10 February 2025
Very professional
09 February 2025
Car was kept for an additional day, but was able to keep courtesy car which allowed me to get to important meeting.
09 February 2025
efficient and friendly
09 February 2025
Fay ensured I received my vehicle before a certain time
09 February 2025
Everything was easy to arrange from booking to collection. Highest standard of work and staff were very polite and professional.
09 February 2025
See above
01 May 2025
My Sales Executive was extremely helpful, very supportive and kind. Accommodating to my needs and helped with transport from the centre after some appointments. Hardworking and funny! Thank you for your help and service.