No news found with your current search criteria.
Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today
No filters have been added
No news found with your current search criteria.
Was made to feel valued
As above - quality customer service & environment to wait around in (I opt for 'service whilst you wait')
Pickup information from the dealership was a pain. I would have thought that just giving car registration should be sufficient to get progress on the car but it seems I was to remember the name of the person who collected that car and where the perso
The person (Ravi Singh) that dealt with me for the day was courteous and helpful, especially with dealing with my warranty provider. See response to Q3 for more details. I am keen to know what you make of the advice I was give on my phone call.
The service offered was a complete waste of my time. I was 100% disappointed.
The car was being fixed for a recall on its starter motor and software. However it wasn't until I got home tha I realised that all my settings had been erased, no one told me this was going to happen. This included my phone
In and out within an hour for a brake fluid service
Pleasant enough for the transaction itself but Not the right experience for the BMW brand. The Solihull site is crowded cramped and generally compromised. Completely at odds with your Brand values
Very professional, welcoming and friendly staff.
friendly staff ,great service
Both the reception and the service personal who assisted me delivered a first class service
Polite, friendly staff who helped me get back on the road as quickly as possible.
Didn't start work on my car until mid afternoon, then realised they didn't have the part. Had to keep it overnight and no courtesy car provided.
Lewis was very professional and relaxed about the sale. He was attentive at all times and was able to answer any questions that were put to him. It was a pleasure to deal with him.
As above - good service and friendly people
As above, service person Millie Pretty was very efficient
The quality of the service and work of the engineers carrying out the service was excellent however my experience in the showroom was not and I had to wait for a long time to be seen and then everything felt very rushed.
As mentioned, I was not welcomed by Mark the service advisor. The day my car was due to be picked up I had to communication from him, I chased this up twice on the day to which I was told I would receive a call.
Service not carried out - just top up to fuel additive.
Because u never done the work
Service staff extremely helpful staff gladly answering all queries and service with a smile. My only gripe was that someone in the body shop failed to return my 'phone call and I had to ring again the next day.
Very satisfied with the service which was carried out whilst I waited. Also, recall work carried out at the same time, which was great.
Poor customer service
My car was not cleaned very well
For jobs where you have opted to wait for your vehicle, the time can be significant ... in my case up to 2 hours. This is difficult for BMW, but maybe there needs to be some innovative thought given to how to entertain/occupy the customer ...
Did not check tyres as asked.
I'd booked a "waiting" appointment, as you don't pick up from home anymore. I waited for nearly 3 hours and was late for an appointment, as I'd been told by the advisor it would be only 2 hours. Not happy.
I'm always happy with the consistent service that I get and as a family we will continue to use BMW, we are so pleased with all the members of the team but Carl especially desire a special mention.
I'm always happy with the consistent service that I get and as a family we will continue to use BMW
Dealt with Yasmin holmes, Millie Pretty and Nigel who were very informative and great to deal with. Always kept me updated and informed. Nigel was brilliant in diagnosing the fault and repairing it, was very happy with the service provided by all 3.
I found a broken wheel arch liner a few days after collecting the vehicle and there were no arguments over it's replacement. I also found that a rear carpet mat was missing and a new one was quickly provided.
Job carried out with minimum fuss.
As well as a routine service, there was outstanding warranty work required on the car. I had been told parts would be ordered however this didn't happen meaning another visit. The courtesy car waiting times are too long and insurance costs annoying.
Service with a smile
After multiple issues throughout my experience, i will be sure to avoid this dealership in the future.
Found a scratch in my rear wheel and a scratch on the pasenger seat, I can't prove it but I am sure they weren't there before it went in. Also had my autoglym done again as it wasn't done correctly when purchased. I have had no registration card!
The communication at the end of the service could have been a little better.
The work was not carried out.
I was not happy with the condition it was returned to me...it may be the garage thst toed my car to bmw...they left a large print of details of my cars in crayons written on my front windscreen...I was unable to take off.. it damaged the wipers
Service department excellent.
Fairly satisfied. The standard of the car cleaning has reduced in the last two visits. Seats not hoovered. Carpets not hoovered properly
Problem reported, attention given, job done.
Millie was very polite, helpful and kept me informed.
Customer service provided by Ravi very good
Ridiculously expensive £499 for a service.
I was kept waiting for over an hour while the service department tried to get approval to carry out the service under my service plan. It was only my keeping chasing them that they got approval
See above, car also left to be hand washed. Rear alloy scratched badly, managed informed - being left for refurb
Courteous and efficient
Nothing is to much trouble
The follow up from the service manager was less than professional. He was too busy to be curteous to the point of being rude he agreed eventually to take my claim to BMW. I had to follow up a full 8 days later as they'd not done it. Disappointing
i got what i needed done, but their carpark is too small, and the prices too high.
Quality service, but expensive.
Very Satisfied, It's professional
No hassle drop off collect sparkling clean inside and out
Did exactly what was required
car cleaned and finished ahead of time
I was able to get my car in for repair on the same day
Car not in carpark and had to wait for it to be located and bought back to me. when car was returned, contradictory to the document I had previously signed it has now had a wash and vac.
Courteous staff who nothing was too much for
The excellent customer service I received on the day by Andy including the helpful advice, Communication regarding offers available to me.
Completed the work with no issues
Dissapointed that the time to completion was not that listed online
Very polite, car returned in a nice clean condition with service work completed satisfactorily
The work was carried out to a high standard and I was kept informed of progress at all times
Again reduced rating due to the poor standard car clean.
From the sales staff, through finance team, to the service team, everyone has been polite, welcoming, professional and diligent
Always and never anything other than excellent
I was given good advice about how best to have the problem sorted through BMW Emergency Assistance and everything was easy and my car was fixed in good time over the busy Christmas period.
In the main lamp fairly satisfied, however they are a few issues that concern me about me my car.
Everything is good apart from some aspects of service. Ive come in a few times as there was an issue with the car, some members of staff I delt with said this is normal, the 3rd time I brought the car in for the same problem it was finaly fixed.
Problem sorted quickly
5 star perfomance throughout.
Delt with problem 1st time at Solihull unlike Birmingham which has car for whole day and only ran a diagnostic on the car. Ravi was very polite professional and courteous and the car was ready before time.
Not sure why the engine coolant level was not checked, warning came on a few days later due to low amount. Expected this to be checked during a £320 service
I felt confident and over satisfied with the process
Vehicle checked cleaned and on time
I came in for a service on my car and the wait was quite long even though my car was booked in. I was then given a total price which was more than quoted over the phone when my car hadnt even been looked at. The man that took payment was helpful.
Still not satified the the turbo whistle is normal when you can hear it in the cab.
The standard of service technically and the personable service given by staff were very good.
Staff were polite and informative
This was largely due to the sales executive Lewis Moore who was knowledgeable very helpful honest and sincere. A credit to your team.
Lewis Moore was very patient throughout our lengthy visit to the Dealership, and made car suggestions that were very helpful and helped us to decide on the X3 we purchased. He was a credit to Sytner and BMW.
Was provided with regular updates on the progress and manufacturing of my new car. Collection day topped off the whole experience! Lewis went through all the controls in the car before I drove off, ensuring I was happy to leave and was comfortable.
I have been interacting with Sytner Solihull centre for over 5 years and the service has been fantastic. Special thanks to Stephen Murphy and Adam to go out of the way to make me a repeat customer.
Always made to feel like a privileged customer!
Steve Murphy and Ben looked after our every need and Taylor made a deal to suit our needs
I could not recommend Synther in Solihull enough! Our sales representative Lewis was great, full of knowledge on BMW and very helpful He provided me and my family with lots of information and also a lot of guidance on choosing the best vehicle for us
Looked at two options, full facts for both options made available.
Looked after all the way through and kept fully informed at all times and nothing was too much trouble
The whole experience was trouble free and it made my purchase and return of previous car so easy and yet very thorough.it gave me confidence that all was ok.
The whole package is very good, the quality of the product is extremly high, whilst the service provided by the salesman and finance expert was first class.
Staff always helpful and polite. Especially Andrew Fagan
From the first test drive, through to the final delivery of my new car, the whole experience was first class, the salesman Lewis Moore was extremely knowledgeable on all aspects of the cars I was interested in. All I can say is I am an extremely sati
The team were extremely helpful and knowledgeable
The sales men kept me informed at all times
Car came when BMW said it would. Ready and waiting for me.
Approach of lino couldnt do enuff
Support during the handover was first rate. All queries answered fully
The purchasing was a lovely experience and collecting car too
Please take experience and brand trust restored after a recent poor recall experience
The host Claudia assisted Lewis in making sure both myself and partner were comfortable by providing drinks and snacks...well received as we now have a 3 week old baby and hadnt had time for breakfast!
Excellent service all around, especially by Lewis Moore, the salesman.
I know its been over the Christmas period but I just want someone to take ownership and sort out my issues... :(
Made to feel very welcome and kept up to date on delivery of car