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ABOUT US SYTNER SOLIHULL.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff, quick

Service

Always look after you while waiting - nothing is a problem

Service

The work they have done is always of a high standard.The Senior Service guy I deal with (Nick Adams) is very knowledgable and good to deal with.

Service

no further comments are necessary

Service

Ease of booking. Service completed in a timely manner.

Service

Wasn’t able to give me more information on the day car booked in . When I picked up the vehicle told me that they will get in touch with me but it was left to me to make contact the next day just before dealership closes

Service

Staff were very helpful

Service

I was supposed to be getting a courtesy full valet as my car hadn’t been washed at all the last time it had been in for a service however this now needed to be prebooked and hadn’t been booked in advance. Speakers failed again but yet to get booked

Service

The availablity was great compared to all my other local dealerships. Pleasant staff and great atmosphere.

Service

Fault identified and resolved in the same day

Service

Exemplary service and attention to detail.

Service

The knowledge, attentiveness and relaxed atmosphere from all membersof the team gave a welcoming, comforting and settling feeling.

Service

Helpful staff and happy to agree discounted pricing when extenuating circumstances occur

Service

Courteous staff and quality of service

Service

Service took longer than anticipated. Should have been an hour and a half to two. Was two and a half due to the number booked in at that time. Would have appreciated an update. Maybe better scheduling of service slots is needed.

Service

I can't fault the service from the service team at my local Synter. They fitted me in at very short notice to sort out the fuel pipe leak when they were clearly fully booked, which was very important as I needed the car urgently.

Service

I was satisfied with the professionalism and responsiveness of Yasmin Holmes, the Service Advisor but I thought that the hourly charges for the mechanic were very high.

Service

Once again the best unrivalled, Nick your Sevice Manager top man nothing to much trouble

Service

staff are friendly and efficient ,i received two courtesy calls to make sure that everything was satisfactory

Service

Good advice offered

Service

Asked for replacement interior door handle which was fine but they have marked interior door panel

Service

The engineer concerned went the extra mile to deal with my issues as a matter of urgency

Service

I have experienced good attentive professional service from BMW

Service

Extremely helpful/polite/professional

Service

Problem was fixed, free of charge, also given an office to work in

Service

Service at Sytner is good, although our appointment was cancelled due to unforeseen technical issues. A message was left on my voicemail whilst driving to Sytner which was not picked up until I arrived there - so a complete waste of time and fuel.

Service

Servicing department took extra care of me and my vehicle.

Service

Great service on the day said they would call me back still waiting on the call Plus car went in to get a warning fixed the warning is still not fixed

Service

Service staff always willing to meet time requirements for collection of car. Good t have short video report.

Service

Car collected and returned as requested. Everyone I have dealt with has always been great thanks

Service

The type of hybrid I require is not yet on the market.

Service

Really annoys me when my car comes back with settings changed e.g. automatic lights off, seat position changed.

Service

Great customer service. Only issue I had was that when I booked my car in the asked if there was anything of value in it. I said just change I use for parking. When I picked my vehicle up some of this had gone? I reported it.

Service

Promise to have the job completed in one day and it was completed in 1 day - very satisfied

Service

Very satisfied with routine brake fluid replacement and new tyres. Expensive to diagnose problem with windows on convertible and prohibitive to correct the problem.

Service

Usual good service received. Small gripe about paying the £12 excess waiver fee for loan car when mine was booked in for warranty work - I think for warranty jobs the dealership should cover the excess waiver fee

Service

Professional, friendly and efficient service.

Service

Because all that I met at Sytner, Andy, Millie , Grace and Claudia were helpful and the work was carried out promptly and at my convenience.

Service

They answered all questions and the process went smooth

Service

Because it reflects my experience at BMW

Service

No hassle for me but not sure I needed a video although I expect many others will have been more interested than myself.

Service

The car was in for a winter tyre swap and a full valet. On receipt of the car it was obvious that the external company carrying out the full valet were not up to scratch. Sytner are aware and put things right.

Service

Always looked after and welcomed

Service

Refusal to listen to my argument. Time taken to resolve issue.

Service

The only negative was that there were no courtesy cars available for approx 3 weeks which is a bit of a shambles to be honest. Apart from that perfect as always.

Service

Service was prompt with regular updates

Service

Helpful staff good communication.

Service

Great service

Service

Ad blue was not topped up during the service so had to make a second special trip

Service

Steve dealt with us on both times we have had a car and he has made the experience welcoming and nothing is to much to do for you

Sales

Lewis Moore was an excellent sales executive. Very understanding, courteous, patient and kept me informed throughout the whole process. A pleasure to deal with. In fact I have asked him to arrange another car for me. Keep up the great work, Lewis

Sales

All the staff there are welcoming and will go out of there way to help you.

Sales

Salesman was keen to do a deal and was helpful

Sales

Contacted on a regular basis by the Sales Person to ensure I was up to date withthe progress of my car and if there were any questions or doubts that I may have had since our last meeting.

Sales

Perfect experience of buying a car

Sales

The experience was good, Lewis Moore handled all the interaction to my utmost satisfaction. The only small negative factor was that the car had not been finished well in the valet area before handover and still had lots of polish marks on the car.