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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Anthony Miller

Sales Controller

Becky Blackburn

Sales Controller

Karl Henderson

Used Car Sales Manager

Adam Pearman

Business Manager

Anthony Richards

Business Manager

Ben Hanmer

Business Manager

James Bowring

Business Manager

Martin Pang

Business Manager

Andrew Fagan

New Car Sales Executive

Joe Taylor

New Car Sales Executive

Josh Mallard

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Lino Croce

Used Car Sales Executive

Craig Cook

Sales Executive

Guy Beckett

Sales Executive

Iqbal Khan

Sales Executive

Karl Rogers

Sales Executive

Luke Whitehouse

Sales Executive

Matt Baker

Sales Executive

Matthew Barton

Sales Executive

Nabeel Karim

Sales Executive

Peter Cole

Sales Executive

Stephen Murphy

Sales Executive

Syed Ahmed

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always and never anything other than excellent

Service

I was given good advice about how best to have the problem sorted through BMW Emergency Assistance and everything was easy and my car was fixed in good time over the busy Christmas period.

Service

In the main lamp fairly satisfied, however they are a few issues that concern me about me my car.

Service

Everything is good apart from some aspects of service. I’ve come in a few times as there was an issue with the car, some members of staff I delt with said this is normal, the 3rd time I brought the car in for the same problem it was finaly fixed.

Service

Problem sorted quickly

Service

5 star perfomance throughout.

Service

Delt with problem 1st time at Solihull unlike Birmingham which has car for whole day and only ran a diagnostic on the car. Ravi was very polite professional and courteous and the car was ready before time.

Service

Not sure why the engine coolant level was not checked, warning came on a few days later due to low amount. Expected this to be checked during a £320 service

Service

I felt confident and over satisfied with the process

Service

I came in for a service on my car and the wait was quite long even though my car was booked in. I was then given a total price which was more than quoted over the phone when my car hadn’t even been looked at. The man that took payment was helpful.

Service

Vehicle checked cleaned and on time

Service

Still not satified the the turbo whistle is normal when you can hear it in the cab.

Service

The standard of service technically and the personable service given by staff were very good.

Service

The work is always completed and when stated.

Service

I was mucked about regarding collection of my car after warranty work and made a wasted journey (by bike)

Service

Although pleased to have a 2 hour slot, didn’t find the staff very informative, i.e. where to wait, when service complete, etc.

Service

I am able to deal with the same person Joe Taylor who knows what I like and he does his best to find one I am happy with. The staff at the front desk are also very helpful and give very personal service.

Service

Work carried our very efficiently.

Service

Had an emergency flat tyre. I called Sytner, they got a new tyre ready a changed it over while I waited. They cleaned the car as well!

Service

Was very professional and friendly. Sorted issue very quickly & efficiently.

Service

As already given in my google report the service staff and surrounding comfort were more than adequate.

Service

Car returned on time clean and service completed

Service

Service, work and booking all competed well. One hiccup however was that I was forgotten about and left waiting in the area behind reception when I came to collect my car.

Service

Very helpful and friendly

Service

Because I had to ask for a deal that someone else I knew was offered when I had my car MOT

Service

still awaiting a call back regarding the high gloss peeling from alloys, had tyres changed and paint has peeled also peeling from spokes where no damage can be seen, 2017 car and alloys look like they should be on a 2007 car, very disappointed!

Service

The mechanic who looked after my car and understood the fact that it was a 20 year old car and the only real defect was a system that is rarely used, if not at all, hence why it has failed. The mechanic removed the fuse and the car was returned...

Service

job completed expeditiously and very satisfied. Taxi home was a bonus.

Service

Similar to the answer above, all staff that I have dealt with have been helpful and knowledgeable at all times.

Service

Was good just a bit of confusion I had a text to say car was ready got there and had to wait 20 minutes as it wasn't ready

Service

Car was serviced as advertised and also given a clean

Service

Excellent staff

Service

They were very professional

Service

Attentive staff

Service

Service good but price high.

Service

You used to collect car and the return it after work was completed. This is the only reason for not giving the 5th star

Service

The work was completed on time & the car returned cleaned inside and out.

Service

Flexible approach to issues and inuring customer satisfaction

Service

You know exactly what the standards are from BMW

Service

Everything worked well

Service

Same high standards as always!

Service

on time , was jept filly informed and the prioce waS GOOD TOO SO GREAT VALUE FOR MONEY

Service

The service was on time and very efficient.

Service

Kept me informed via video message of the whole process

Service

Everything was booked and went to plan

Service

I was not happy with the valeting of my car I would have made a better job if I had done the job myself.

Service

BMW is fully in line with my expectations

Service

The service took slightly longer than expected as I was advised that a part had broken off a part of the oil filter when the engineer tried to remove it. The car had to stay in for another day while a replacement part was sourced.

Service

Sam was very accommodating and helpful with all aspects the service

Service

Richard Cooling has dealt with all my cars for over 10 year and Sytner know I always want to deal with him and they always enable that to happen.

Service

Nick senier service manager rang me to inform me my service and MOT booking which was thought was for pick up, was in fact drop off, i rushed to shirley bmw 2 hours after my original appointment and he fitted me in also giving me a courtesy car

Service

I cleared the boot in readiness for a vacuum … not touched, (the choice should be given at desk as to whether the boot should be vacuumed). lots of leafs, under the wiper and bonnet still there . somewhat disappointing

Service

Very efficient and good service

Service

Car was fixed and got coffee and snacks

Service

They always answer my questions and resolve my issues.

Service

Very cooperative and efficient

Service

I did mark it as fairly satisfied as when I booked the car in I said for a serve and MOT, but its was only MOT'd and a health check performed. but I now have a new car on order

Service

customer care very good

Service

Car service was finished quicker than expected and my car had been cleaned on return.

Service

It was made very easy and is very thorough with good communication. They always overdeliver.

Service

Staff were so welcoming, I spent 2 hours int he showroom whilst my car was being serviced and it was a joy

Service

Andy Butlin provided an excellent service making every effort to sort out issues to our satisfaction. He went the extra mile.

Service

After the service, the issue was resolved in the first place. However, after a long trip in two weeks, the problem came out again. Now, I am waiting for another available to visit again.

Service

Service received was great. Only knew my car was ready by my partner leaving the dealership to go home and seeing the car parked in front of the main doors and calling me.Asked for a call back regarding a wheel refurb and never received one.

Service

Friendly and competent

Service

Generally good but didn't get the attention of the two girls on reception until I walked away. Service receptionists were excellent.

Service

The small cover of my parking button had come away. I was quoted approx £140 for a new switch which I accepted. On checking in I was told that I had been misquoted and the console needed replacement at a cost of £410. I felt no option but to proceed

Service

It felt different this time when I had my service. A bit disorganised.

Service

Unfortunately when the car was returned I had lost most of my professional satnav apps and services that had been booked till 2020 as well as the online entertainment package I had. I rang the dealership to complain.

Service

Thought that 90 minutes to change over to winter wheels/tyres (I have a full set of winter tyres on winter wheels) was a bit long, given that I had booked to come in.

Service

My car was serviced and valeted whilst I waited only took 2 hours total

Service

As ever the quality of service at Sytner Solihull was faultless

Service

The service was completed to the usual BMW standards, the car was not cleaned even though I requested it to be cleaned given sufficient time.

Service

My vehicle was serviced in the time scale indicated, cleaned and returned in good order.

Service

I appear to have, again, been overcharged for the supply of Ad Blue!

Service

You are informed of the work carried out on your vehicle and sent a video as they carry out the health check

Service

Required an accident repair and it was carried out efficiently and at the time specified

Service

Kept us informed at all stages

Service

Your service advisor Nick Adams was very professional and helpful. The video footage provided by the service technician was extremely helpful and provided and insight into items I would not normally be aware of

Service

Long delay to get a day when a courtesy car would be available, however the staff on reception and in the service centre very professional

Service

Ben was brilliant. After my appalling experience with endless broken promises over the phone and social media he was the only one who made me feel like i was valued to BMW.

Service

Easy to bookExcellent treatmentVideo of carCar ready at the time agreedCourtesy car provided

Service

used the garage for all services and repairs.

Service

completed job in time agreed

Service

I was able to drop off and collect loan car at 8am which suits my working day, everything was explained perfectly, and the communication throughout the day was excellent. Pick up was equally professional/punctual.

Service

Friendly, knowledgeable staff. Very pleased.

Service

I fee like a very valued customer.

Service

Trust the centre to do the service and have not been let down.

Service

Professional, friendly staff, convenient

Service

There was an unexpected delay whilst the car was waiting to be cleaned. I received an apology and a voucher for a full valet service next time.

Service

Just felt that due to car being an M3 1 year old it should have had a software update.

Service

Same reason as above. We have to wait hours for car to be serviced.

Service

Professional ,prompt and courteous.

Service

I expected it to take 90 mins & I was waiting for 3 & a half hours partly caused by the brake fluids initially not been changed.

Service

Car was not cleaned

Service

Friendly and professional people.

Service

Good staff

Service

Very pleased. Ravi singh the service receptionist who delt with me and my bmw was very helpful and professional. He has Kept me updated throughout the process of my maintenance service and warranty claim. He is a credit to the buisiness.

Service

I was advised that I would have pay for the service yet I was in a service plan. Also I had to chase for an update on this twice and didn’t get a call back to know when the car was ready. Not good at all!

Service

Pre service I was told the indicators would be looked at and sorted and also I did say I brought a bulb to also be fitted if they could do it. Once I got the keys back and started the car, the indicators had not been sorted.

Service

Sam the service advisor is always very clear and really does his best to give me the quickest arrangements.

Service

the staff always know what they are talking about and are so helpful with their replies.

Service

After repeated requests I have still not recieved a quotation for bodywork repairs.Other work was completed well.

Service

product offered was excellent.

Service

All expectations met as always

Service

The host Claudia assisted Lewis in making sure both myself and partner were comfortable by providing drinks and snacks...well received as we now have a 3 week old baby and hadn’t had time for breakfast!

Sales

Excellent service all around, especially by Lewis Moore, the salesman.

Sales

I know its been over the Christmas period but I just want someone to take ownership and sort out my issues... :(

Sales

Made to feel very welcome and kept up to date on delivery of car

Sales

Great service. Kept up to date

Sales

Professional but very personal service at all times. Car delivered in a timely manner and viewing room makes you feel very special

Sales

Professional & efficient service. Salesperson was attentive and responsive to my needs.

Sales

Good communication

Sales

The sales service received from Lewis Moore in Solihull was extremely professional throughout. Well done.

Sales

The car I wanted was available and delivered on time. Everything went smoothly

Sales

Guy Beckett was the salesman dealing with us and he was extremely helpful.

Sales

everything good but long wait for car

Sales

Perfect service from start to finish, friendly, knowledgeable salesman and helpful staff in general.

Sales

Clean and ready to go

Sales

This was a replacement Motability vehicle which had been ordered from Sytner B'ham June 2017. The vehicle had to have a Autochair hoist fitted, due end September 2017. The company fitting it had never fitted one before, snap with this vehicle 2018

Sales

We were extremely satisfied

Sales

I had specified a particular date for delivery. Unfortunately the actual date was 2 weeks later than desired.

Sales

Iqbal our salesman worked with us to find us the colour and model that we wanted.

Sales

New car sales member Lewis made everything easy

Sales

Dealt with Steve for a few years now at Solihull and provides quality service. He looks after us.

Sales

I am thrilled with my new car and the overall experience I encountered at BMW. I would like to commend Lewis, he was so helpful and understanding especially as I was unsure which car I wanted to go with. He is an asset to your company!

Sales

Very. The car came fast within a week! No problem easy paperwork friendly welcoming service from start to finish

Sales

The salesman (Joe Taylor) was first class and met all my needs and wants just as with all my other BMW’s

Sales

All our questions were answered with ease and a high level of professionalism. We are very grateful to Lewis and the support team in finance and workshop for making buying a car enjoyable!

Sales

All staff members were excellent, and very tentative pre sale, throughout the manufacturing period and post sale.

Sales

Charlee Watson was incredibly responsive and helpful. She was enthusiastic, did what she said she would and generally made us feel comfortable and welcomed

Sales

Smooth operation

Sales

Anthony Miller made it happen. Top bloke.