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Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today
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No problems at all
From the welcome on arrival to dealing with the engrs everyone was courteous and polite
They did scratch the car then denied scratching and marked the sheet as if it was already scratched. They did not pick up the faults which Rybook did pick up in-spite of doing the full service check. Even the car wash was not good enough. The billing
Excellent service n staff
Friendly efficient staff that delivered a quality service.
Staff very friendly and helpful
The service I received from all staff was exceptionally good except for the ladies in the service department around 7:50am. One was rather offhand and disinterested in customers. Perhaps a little training would be useful.
Prompt, courteous, efficient
All dealt with very efficiently and I was kept up to date throughout.
Every aspect of the sevice was excellent.
Good customer service
Friendly and professional
No follow-up call I have called twice left messages and still no response. Mis-information throughout the process
Excellent service and efficiency.
3 of my 4 BMW's have been sourced thro Sytner Solihull & subsequently used them for servicing. Whilst I have used another dealer re my 3rd car, again returned to the original supplier where I've always been satisfied with their service.
The staff were fine
I took my car in for a repair which after driving away was found to be incomplete. I have had 9 book my car in again for something that could have been avoided if checks were performed.
Advisor okay but spend ages pluging data into a screen. No eye contact, little interest in me. Next door advisor complaining about poor systems not working. Could be so much better. Shame.
Car service booking suited my needs and was completed on time
Highly professional in every aspect
Couldn't ask for more
Service is always great
All aspects explained and vehicle returned on time. Future requirements for service outlined.
Everyone I spoke to were simply fantastic.
Because all needs plus working space offered
Very satisfied. Difficult to get to deal with the service reception person I wanted.
I have no issue with dealership, consistently good service, staff are excellent
Overall I felt looked after, free tea and coffee was great, the car was cleaned for free
Friendly efficient service, kept informed of progress throughout
Dreadful service, told repeatedly car finished, just being washed. Never got washed and was returned filthy
i liked the fact that a dedicated advisor kept you informed as the work was done
Car was in on time and service was completed promptly.
Service and EGR valve change under warranty all ok.
The service was excellent from Sammy and the other staff who looked after me whilst I waited for the service to be completed. On the day of my service the valeting was severely delayed but I didn't mind much as I was able to work in the waiting area
Always seems to take ages
Please with service... cost of first service was a little expensive at £365
Sytner Service were awesome
Very professional and done to time.
My car was taken to Sytner by a BMW Emergency Service vehicle. On arrival, they inspected it then immediately rang me to give a price and rough timescale for the repair. The repair was completed to my satisfaction within the quoted time and price.
Your valeting guys scuffed up my alloy wheel a few months ago and now when I give my car you don't want to wash it
Same as above, great sales executive, poor advice, and poor post sales experience.
They had difficulty in finding the problem after being attended to on two occasions roadside but eventually found the problem and made sure I had a loan car while the issue was being investigated
Would have scored 5 stars but for the significant delay waiting for the service advisor to become free when both dropping off and collecting the car.
3 hours wait for mot and chaotic. Although the staff member offered a discounted rate for my mot when I complained about the wait, which was appreciated.
No complaints, all items ticked and I trust carried out!
Brought a brand new x5 50d m and had to wait for sales man to wash and put number plates on no presentation at the the dealer ship after spending £79.000 I think it's poor service
Only reason not for 5 stars would be they said they cleaned my car but didn't.
The car annual services at BMW costs more compare to any other approved BMW garage hence we should receive outstanding services
There was a query over information provided by the garage and a subsequent discussion relating to the invoice but in the end it was all settled amicably and we parted friends.
Not centres fault at time of booking- not told it was a 2hr+ major service and how long it would take. Would have been easier to be offered the courtesy car - too late to get at time of service. Would be willing to pay extra for collection/ drop off
They done what they said they would on time with no mistakes.
After going back in for the same repair, there was no courtesy car available. Which was very inconvenient. The customer service person wasn't very polite in explaining things. In all fairness though I was picked up from work
Prompt service this time. But you are helpful when you are getting money.
Exactly what I expected
It took time to find the fault with my car, but I was kept informed about the problem.
Resolution of winter to summer tyre change problems ie lack of tyres arriving on time and stone damage to the brake disc adnd pads.
This is the worst serve I have received form BMW Although Millie was apologetic and very helpful
Vehicle was booked for an end of service warrantee and MOT. Told should only be about two hours, dropped car off at 08:00. had not heard anything about whether vehicle ok or not so called dealer at 16:15 to be told only just gone into service bay.
Very friendly staff
Happy with the service. Friendly staff.
When I collected my car and drive off I noticed the aerial was left in the passenger footwell. Not sure why it was unscrewed.
Reception team too busy chatting to even acknowledge me, service advisor very offhand and I am sick of being told to give a 10/10 in any survey. Full marks are earned by exemplary service and going the extra mile.
No answer for not completing the car tyre change properly. Just an apology.
Not all problems fixed but went a long way to fixing them car will be back this Thursday.
Easy to arrange,very halpfull gave me call when the car was ready
very good service
You assume service done correctly
The rattle from the passenger compartment, which I was told was resolved, wasn't and now I have to visit the garage AGAIN
Efficient booking system, job completed on time at a reasonable price.
I reported that my sunroof did not close properly and rattled, whilst the rattle was fixed it still does not close properly and was advised that this is "within manufacturer tolerances",I have 45 other BMW 5 series in my fleet and this is not correct
Refused collection/delivery (wrong as Alphabet have a contract). No loan car available. Told car all ready, go outside and car not washed - service person didn't believe me and came and checked herself! Already waited ages, wasn't going to wait more.
Looked after and kept informed. Plus pleasant surroundings with drinks while you wait.
very disappointed and still not resolved
The service interval doesn't appear to be reset,- says 300 miles to my next service. Also I can't see how you justify an extra £300+ for major service. The " Replacement of most filters and microfilters" should be in the tens, not hundreds of pounds.
I had to wait at least 20 minutes before a service adviser was available.to book the car in. Also had to wait to collect the car.
It's pity the light leather upholstery and trims etc cleaned only the day before by myself were left marked and scuffed after the vehicle had supposedly received a wash and clean.
My MOT documents were misplaced by service staff & even after calling twice & been promised to call back & arrange for MOT certificate. I haven not received yet even after 10 days .
I was left to feel out of touch when I asked for a proper invoice showing what I had just paid for, in fairness I was sent a hard copy of a proper invoice the next day , which I wasn't expecting as I had been told these weren't used now !
The customer service and car care is the best
Hundreds of pounds of damage caused by inept valeting. Why did use a Brillo pad to wash the car? £50k car ruined.
Appalling customer service. Incompetent administration.
Service was slower than normal but otherwise great
Excellent service . Completely took over the whole miserable process of car incident .
Still things outstanding and need to return back
Purchase was easy, delivery fine
Great service from Charlee. She was happy to listen and go through questions and explained all points very clearly. She was also particularly skillful with the iPad.
An excellent worry free experience.
Brilliant experience, stress free, professional staff, fantastic product
Lewis Moore dealt with my order from start to handover and is a credit to the brand.
No issues. Fast delivery.
Very professional sales staff and team , caring and attentive.
Test drive was booked in quickly and sale agreed on our second visit
Again, perfect service. This is my fourth consecutive BMW and my wife is also a customer.
Lewis Moore who sourced the car for us, was fantastic and a great asset to your team. From finding the car, continual communication with us, to handing the car over at the showroom, Lewis has been brilliant.
Excellent service by Stephen Murphy
The sales executive was very nice, she explained everything we needed to know , she was wonderful
Delivery date slipped but bmw is authorised s temp car same model
Sales assistant very helpful.
I dealt with a dealership quite a distance away, firstly enquiring regarding a used car in stock and my contact was Nabeel Karim. He was very pleasant and managed to convert me on to a brand new car for less monthly cost. He was very polite and infor
could not have had better service
Just the issue with the car that was found for me not being secured. Other than that it was good.
Process very easy, personnel very professional and extremely helpful
The experience was positive in every way, the showroom was very impressive.
Syed was exceptional with the service he provided. Levels above executives I've dealt with in the past. A true asset to Bmw Sytner
Great handling from initial query to sales
Charlee Watson who I dealt with was fantastic. Very friendly and approachable, had great product knowledge, and provided and excellent service throughout the process. Jordan Smith at handover was great too.
Lewis Moore was excellent, thorough, efficient, completely clear and very personable throughout the entire process.