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Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today
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Friendly, knowledgeable staff. Very pleased.
I fee like a very valued customer.
Trust the centre to do the service and have not been let down.
Just felt that due to car being an M3 1 year old it should have had a software update.
Professional, friendly staff, convenient
There was an unexpected delay whilst the car was waiting to be cleaned. I received an apology and a voucher for a full valet service next time.
Everything I wanted done was done
Professional ,prompt and courteous.
Same reason as above. We have to wait hours for car to be serviced.
Friendly and professional people.
I expected it to take 90 mins & I was waiting for 3 & a half hours partly caused by the brake fluids initially not been changed.
Car was not cleaned
Great communication, manage to sort out my problem really fast, they was all the time in contact with m, .general really happy with the service
Visiting Sytner Solihull for a service is always a very positive experience. Greeted at the door, seen straight away. As a company car driver, the level of service at Sytner is actually a major factor in car choice.
Millie Pretty was very efficient and helpful.
I was advised that I would have pay for the service yet I was in a service plan. Also I had to chase for an update on this twice and didnt get a call back to know when the car was ready. Not good at all!
Very pleased. Ravi singh the service receptionist who delt with me and my bmw was very helpful and professional. He has Kept me updated throughout the process of my maintenance service and warranty claim. He is a credit to the buisiness.
Pre service I was told the indicators would be looked at and sorted and also I did say I brought a bulb to also be fitted if they could do it. Once I got the keys back and started the car, the indicators had not been sorted.
Sam the service advisor is always very clear and really does his best to give me the quickest arrangements.
the staff always know what they are talking about and are so helpful with their replies.
After repeated requests I have still not recieved a quotation for bodywork repairs.Other work was completed well.
on a day when the weather was not very good , the service was carried out as I asked the service side was busy they still arranged to transport us to Solihull town centre which we thought was very nice of the service dept
product offered was excellent.
All expectations met as always
All work completed within the day and car was given after being cleaned, and customer ser was outstanding. I was taken to my car in the car park. I didn't ad to look for the car by myself. Which is always appreciated. Thank you.
My issue was dealt without any hassle and to my satisfaction.
Problems dealt with promptly and picked the car up the same day
Every need and requirements I had, down to the smallest detail was met. Truly outstanding attentive customer care.
I had a low tyre pressure message when I collected my vehicle, this is not something Id have expected to do myself after being serviced at a BMW garage. At booking in I had also mentioned that one wheel in particular tended to lose the pressure more
Very friendly staff, nice quiet relaxing atmosphere while waiting.
I am very satisfied.
Service all good apart from a little slow. I was waiting longer than expected. The service manager dealing with me did her best to hurry things along.
Excellent service from Sam, did not try to sell me anything extra.
First time every could not book service in when i wanted.As mot due BMW phoned me on 12 September given and only date given as available Saturday 29th September available for MOT
Noticed a mark on bumper after visit but not until one day after hand back so did not mention.
As above combined with good customer care
Easy booking, helpful staff, nice friendly atmosphere.
Warranty work was completed as arranged
Good service recieved
the showroom/facilities are excellent and staff very attentive
Polite , efficient staff, and a great environment.
The customer service, attention to detail was of the highest quality. Made to feel very welcomed. The service I received from the person who looked after me (Andrew Butlin) was very good and professional throughout my time spent there.
Solihull service team brilliant.
Nick was very attentive and nothing was too much trouble. A very personable service which is rare to find these days. I have recommended BMW to all my friends due to the great service I am given.
I was met and welcomed and passed to the correct person in a lovely manner and time. I received a call back as promised within the timescales.
Very responsive. Kept informed.
Have used the service department at Sytner Solihull many times and the service has always been excellent
Very pleased the staff cleaned the car as well
Although there was additional work required which hadn't been anticipated (or budgeted) the service advisor was extremely helpful and empathetic and did his best to minimise the pain!
I was looked after very well with coffee & newspapers whilst I waited, the brake fluid change & software update were completed in 1.5 hours so I was pretty happy & would recommend
From ordering the car to the completion of the first service the staff at Sytner have been first rate.
Customer experience was excellent from start to finish
Attention to detail.
After experiencing a puncher, Sytner got me back up and running fast.
Great service check itself seemed a little brief - tyres and breaks only? It was hard to tell exactly what was checked.everything else was great
I waited for my service in the waiting area and when the car was ready they tried to contact me on a phone that I had told them was off line. Nobody came to tell me for over an hour. Their communication system and customer service is poor.
Good experience. Friendly, helpful staff. See answers 1 and 3 for reasons for not giving a 5 rating.
love the MOT video, very friendly and professional service by Ravi
I was fully satisfied in every aspect except I was bored waiting at the center
Easy to drop off car. Friendly enough staff. But on receiving call to say car will be ready for 12, I arrived at 5 past only to have to wait 20 minutes more. Not good when Im working
Good communication, free valet, Paige my customer services rep was very polite and professional
Sytner did very well, however the hire car company called my, implying sytner hadnt spoken to them
Service receptionist Yasmin was very professional. Work was carried out speedily and follow up video was very informative.
Friendly staff who attend to your needs in a professional way
Ravi Singh was very helpful, I went in without an appointment and he made sure he resolved the issues I was having on the car. (He sorted out the problem on the day and had the car back to me on the same day)
Due to being given wrong information about completion time I had to hang around for about 30 minutes
Was disappointed at experience at previous bmw dealership therefore this experience was very good
Verry responsive and quick
Everything was done on the car that was needed.
Great service. They did what they said they were going to do, when they said they were going to do it. Being able to wait for my car and have the use of an office while I was waiting was great.
Great customer service from each member of staff
Easy to book (and I had to re-arrange due to work commitments) helpful staff and service completed to time
Great service, communication and overall deal.
Excellent service given at all times and great people to deal with.
The main reason is the day my car went in every effort was made so I wasnt going to suffer any inconvenience.
A job well done
I was very impressed with my contact with styler solihull, they delivered everything they said they would and more. Everything done on time, they were always available with very good contact. Thank you
This has been an e caption all experience. The gentleman involved (Ravi Singh) at Sytner SOLIHULL was gentle, thoughtful and clear. He listened and helped us get the issue resolved . I could not have been more impressed by his commitment and care.
Very thorough with their work however took longer than expected due to lack of valeters
VIP treatment from start to finish. Exceptional care & consideration from all
90 minute turnaround for a service is excellent
Service ( MOT ) done well. Time taken much longer than implied. Nearly 3 hours when 1.5 to 2 hours expected.
My car was damaged during a routine service. This has not been satisfactorily resolve at this time.
The service staff and everyone in general very pleasant to deal with.
The staff at BMW are brilliant. They are very knowledgeable.
Friendly approach with service programming accommodating to your schedules rather than you having to accommodate to the service depot schedules.Work completed in. a tidy fashion and the driver cockpit left clean
The service is always outstanding.
Service experience cannot be faulted. Everything explained in detail and nothing was too much trouble.
As stated above due to the issue not being resolved I am not happy that I have to be the one chasing up BMW for some damage they done to my car.
MOT was thorough
As before the whole process from booking to completion faultless
Reliable, friendly, professional.
As above the problem was sorted by Lisa MvVeigh
i had no problems making a booking ,and everything was done to my complete satisfaction.
Would have rated 5 but my MOT took over 2 hours which I think is excessive.
Ease of booking car for service and excellent customer service.
I was prompted to book in and you fitted my MOT in even though your scheduling was tight.
Even though the car needed to stay in longer they sorted a replacement car overnight
Timely and professional service
Always been made to fell welcome and everything delt with promptly
Good customer service .New I was booked in and my name when I arrived at the dealership
I was disappointed with the service. Having been told one thing on the phone and another in person. Also, why do you charge the maximum for an MOT? Other garages are almost 50% cheaperMy dash cameras were left unplugged and I wasnt even informed
I waited in Reception for two hours for new tyres to be fitted to my car. Not impressed.
Very personable staff who maintained contact throughout the time vehicle in for repair. Would have been 5 stars but I was told the car was done yet when I went to collect it several hours later I had to wait a further 30 min as it was being washed.
Follow up call on Monday never happened and it took three days to talk to the person who was dealing with my car which required follow up work
Lisa the manager, always give more then 100% to make sure you are fully dstified with the work being carried out.
Certainly not a stopper but feel that timings are out of kilter. There were delays and quite a bit of waiting around. This was balanced by the customer service at hand, e.g. free refreshments and an ambient seating area.
Courteous, prompt and service completed in agreed wait time. Paige was excellent in keeping me informed of progress.
Work was carried out as specified but the car wasnt cleaned properly. I was offered a re-wash at a later date. But it wasnt up to the usual high standard
Great customer service
Lisa and Nick resolved my issues.
Fast and efficient....much quicker time slot than Birmingham!
Drove in job done quick and simple
Yasmin homes provided great customer service and was very informative whilst I was waiting for my car
My experience was very professionally handled and left me with a positive feeling.
Millie took my issue seriously & didn't just pay lip service to my concerns. She was thorough in examining history of the car and the previous failed attempts to rectify, engaging a senior mechanic to troubleshoot. Excellent job and much appreciated!
Sytner always do a great job and offer excellent service
Did the service quickly and fully informed of results
They listened to the concerns I had with the car and effectively remedied them to my satisfaction.
Andy, who I dealt with, kept me informed and updated throughout the job
The MOT and oil change were carried out ok
Did exactly what I asked/required, and recommended remedial work without pressure to book or complete now.
Everything was quick and easy and I was able to carry on with my day without having to wait around too much. Same applied when i picked up the car.
Professional service. Excellent customer care. Andy Butlin.
I've had a few sale/after sales issues with my car I was not satisfied with so I would have liked a small gesture on your part on the latest problem with my latest problem.
Did not resolve rusty calipers and had to wait over half an hour for no reason.
Work carried out on time spoiled only by oily finger marks on inner arm rest and steering wheel.
Problems happen with cars but it is how they are dealt with by the dealer. The problems were rectified within the allocated day. Can't fault that! Millie Pretty was our service advisor and she was a pleasure to deal with, very efficient and friendly.
Service was as discussed and ready when requested.
All issues fixed
Overall from initial call of enquiry to addressing your concerns I was very satisfied with the service
great video provided for service & advice, the service showed up a very small object in my tyre which could of caused an accident.
Individuals manner and approach spot on
My issues were not fully resolved up to my satisfaction.
Very friendly staff at every stage from reception to sales and servicing. Answered all my questions and came out to the car to show me several things I was not sure about.
For the work that was carried out I feel it was ridiculously expensive
Service Advisors are very helpful and welcoming
Excellent customer service - always
Dealt with my breakdown quickly and made up for the damage caused to an alloy wheel with organising a prompt repair.
This is because somebody called me to discuss work to be carried out and they had been instructed to call my husband. This happened as Millie was on lunch. Also boot could have been hoovered,
Considering my car arrived via Bmw Assist at 4.50 on a Saturday the service dept where very courteous and helpful and when advised I was going to Cornwall on the Thursday advised they would do their very best to repair the car before.
Very kind and professional staff from reception to service depertment with kind and professional Mrs. Millie Pretty and Rob Ellen technician who quickly solved the problem.Thanks again
The car was in good shape and was well cleaned .
Simply top class! My service issue was resolved first time with minimum fuss.
The lady that dealt with me was efficient but not massively friendly. Not a major issue, but felt more like I was being processed. Last time I was in I was served by a pregnant lady - cant remember her name - she was lovely. So came to expect that
The salesman (Joe Taylor) was first class and met all my needs and wants just as with all my other BMWs
All our questions were answered with ease and a high level of professionalism. We are very grateful to Lewis and the support team in finance and workshop for making buying a car enjoyable!
All staff members were excellent, and very tentative pre sale, throughout the manufacturing period and post sale.
Charlee Watson was incredibly responsive and helpful. She was enthusiastic, did what she said she would and generally made us feel comfortable and welcomed
Anthony Miller made it happen. Top bloke.
They did what they said they would do, and delivered.Stunning show room and excellent team.
I enjoy the experience at Sytner Solihull and simply haven't found a better car for my needs. The salesman really 'knows his stuff' and equally important, after 9 years he now knows me and what I'm likely to want and need and not want or need.
Charlee and the other young lady who is on the genius course where friendly, knowledgeable and helpful throughout. Also Adam who did the finance was informative and friendly.
Although my car was not ready when I expected, Anthony and Lewis did everything they could to rectify it.
Date I proposed for delivery was bettered.
The whole process has been a great experience
Everything was dealt with very professionally
No rubber mats or the usual car cleaner products. The car had to be returned so that the vinyl cover could be put on the rear bumper. Whilst I appreciate the fitter was caught up in traffic, why leave it to "pick up day"?
Steve, Adam and Andy were fantastic and worked so hard to get the car I required and the deal I needed to obtain the car
Apart from the fact that the delivery of the car was delayed I was very pleased
As well as Anthony Miller's fantastic service, we must make a very special recommendation to Charlee Watson New Car Sales Executive the best way to description I can use is that she is a real asset to the business, genuine care towards us.
Sales representative was extremely attentive, knowledgeable and helpful
I was kept updated and had a pleasant experience at the centre
Thorough, professional & efficiency, this all coupled up with fact that Iqbal Khan went the extra mile to get me in the car that I wanted at a price I was happy with. His passion for the BMW brand is contageous!
Very pleased overall
Flexibility in approach and meeting delivery date.
It was a great experience and not at all intimidating
Kept me informed and had everything ready when I arrived.
well organised and courteous
Craig cook was very knowledgable and very friendly. Happy to help in any way he could.
Everything was handled in a friendly and knowledgeable way...
Very satisfied, a car to match my spec requirements was quickly identified, finance arranged and a p/x agreed on my old car in a professional manner.
Car was here weeks before i was expecting it
The best service I have ever received
Great even managed to get vehicle early for a birthday present
Charlee Watson was a knowledgeable and helpful sales person who kept me updated throughout the sales process and answered all my questions so I was very happy.
The customer service is second to none, I was always made welcome when ever I arrived at the BMW centre.