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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
520 ratings and 331 comments received in the last 90 days.
27 October 2026
Jess went over and above. Amazing.
20 October 2026
san was excellent
09 October 2026
Whilst the handover of the vehicle was brilliant, everything leading up to that point had been a complete shambles. Unfortunately there is not enough room in this survey to describe everything that happened!
05 October 2026
Daniel Thompson very good and helpful. He is ordering a paper version of driver's handbook as you no longer supply them , we find this appalling. He will help us if we have queries.
03 October 2026
Wagar has been very thoughtful and able to locate us a car that suits our need. He's smart and after meeting us for a few times. He's able to understand our needs and find us a suitable car. He also keeps us up to date about the progress,
03 October 2026
Team were great !
29 September 2026
Jessica Jane at BMW Sytner Solihull was amazing from the start. Responding to all of my requests, ensuring certain things happened on the day, she was flawless.
29 September 2026
the car was ready earlier than expected and in superb condition.
29 September 2026
Waqar Iqbal was brilliant throughout the time we walked into the showroom for a test drive. Very knowledgeable, friendly, polite and not pushy at all like other car salesmen I have dealt with. Gave us options to come to a decision. Well done Waqar!
26 September 2026
Friendly efficient service
24 September 2026
Brilliant from start to finish.
23 September 2026
Excellent in every way
23 September 2026
Great car - San Rahim was great and sorted out any issues efficiently.
23 September 2026
San at Birmingham Solihull was amazing from the moment I walked into the showroom to collecting my new car. He was professional, friendly and explained everything clearly. He made the whole experience smooth and stress-free. Thank you!
18 September 2026
Everything handled correctly
16 September 2026
Chris and Jess at the solihull branch were amazing could not have asked for better people to help with my purchase.
13 September 2026
From the approach by Muhammad Khan to the handover everything went smoothly.
13 September 2026
San was excellent. He looked after us from start to finish and found the perfect car for us that suited our needs and for our budget.
13 September 2026
Very informative and helpful
11 September 2026
I cant fault Jess and Lewis...they were amazing..patient & listened to my every requirement & fulfilled it. The overall experience is 4.5/5 as there was an error in the paperwork at handover which was time consuming. Thank you!
11 September 2026
From start to finish my salesperson Jess, went that extra mile making my experience special, the sales room was pleasing to the eye, it was nice to see all the other cars and dream and wonder what's next
10 September 2026
Jessica Jane and Lewis Whyte were both brilliant in helping me find and choose the best deal that suited me. Was also fast in having my car delivered as soon as the deposit was put down.
09 September 2026
Generally excellent, perfect interaction with Waqar (from new sales) from start to finish
03 September 2026
Jess and Lewis were attentive and thorough
02 September 2026
Superb customer service from the minute I arrived at the Dealership. San was very polite and informative of the process.
27 August 2026
Fantastic service from the team and catered to my every need. Jess was superb at handling this sale.
23 August 2026
Good helpful knowledgeable staff
18 August 2026
It was perfect. San and Chris knew their stuff, everything was crystal clear and any questions I had were answered satisfactorily.
11 August 2026
Usual efficient service
09 August 2026
Despite living 400 miles `way from the dealership, San Rahim got me details of available cars, kept me up to date with progress once we'd decided on a vehicle and made arrangements for collection that fitted around my 800 mile round trip.
04 August 2026
Very efficient. Jess organised a test drive immediately and without any pressure the deal was done.
04 August 2026
Great service from start to finish.
04 August 2026
San was brilliant from the start. He really preserved to get the right deal and the right car for us - and was a delight to deal with through the process.
04 August 2026
San Rahim in New Car Sales was first class. He gave a full explanation of equipment options available on my model, and accurately what was not. His was a definitive analysis of our needs and cleared up the uncertainty we had. Excellent communicator.
03 August 2026
Very welcoming when we arrived at the showroom. We was offered a cold or hot drink and showed to a table while waiting for our salesman to continue our discussion regarding upgrading our vehicle.
03 August 2026
A professional service in a good environment
28 October 2026
Apologies forgot the person who dealt with me. ?Gareth I think Was great and very helpful.
28 October 2026
Straightforward booking process, welcoming environment, clearly explained service process, all work completed on time
28 October 2026
Tom was great
28 October 2026
Great service
28 October 2026
Excellent customer service
28 October 2026
Had to wait over 40 minutes to pick up car after they had phoned me to say car was ready
28 October 2026
Kept informed throughout the day
28 October 2026
Really good
28 October 2026
The car was delayed by one day. I was charged insane amount without justification. The voicemail left to me was not professional.
28 October 2026
Everything done as expected and on time
27 October 2026
Great thanks. Just need to get correct telephone number associated with correct person and car. We have 2 BMW's with two different owners. This happens every time and we ask you to correct every time.
27 October 2026
Kyle was wonderful and helpful and kind and really supportive.
26 October 2026
The lady at the front counter was really polite and offered drinks.
26 October 2026
Polite and efficient service. The alternative car was ready for me to pick up and service was completed in the the time they said it would be.
26 October 2026
I was in a rush as I had a conference to attend.
25 October 2026
i can only praise your staff at solihull. they looked after me very well when i got there, they kept me informed i what was happening with my car while it was having its service and it was done well within the time that was allotted
25 October 2026
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25 October 2026
Agreed to meet sales rep he didn't turn up then claimed to no nothing but knew the meeting time. Told car would be on first and done within the hour. Took 2 hours 20 minutes . No communication back in 5 days. Complaint being written.
22 October 2026
Tom kept me updated throughout and the courtesy car options are very good aswell
21 October 2026
Sam King has been very helpful and knowledable.
21 October 2026
My while u wait service went as expected with no issues - cappuccino and chocolates whilst I waited was a bonus
21 October 2026
Excellent service with very professional approach
21 October 2026
I checked in at the reception area and gave my plate number to the receptionist. I have to wait almost 20 minutes until I talked to the receptionist again. The service staff talked to me that no one informed me i was already arrived.
20 October 2026
The Service Advisor Gareth Jenkinson was ecellent and could not do enough to get the work completed on the car. I would use him again, well done
20 October 2026
All the staff were friendly and welcoming. I was kept up to date with the progress of my service. Great hospitality. Breakdown of work undertaken and charges was easy to understand.
20 October 2026
Speed if service from start to finish,
20 October 2026
You did the job with no fuss or bother
20 October 2026
All went well, professional service.
20 October 2026
Recall handled professionally with a full health check and wash/vacuum all the team members were positive, informative and welcoming
20 October 2026
Very impressed with the video of my car, Dominic Lawson, the technician was very precise, clear, and thorough with his report, very pleased. Dominic is a real asset to Sytner BMW.
20 October 2026
A recall which was dealt with promptly Very efficient
19 October 2026
Car feels better and communication from Kyle was good
19 October 2026
Service completed in a timely manner. Staff friendly and professional.
19 October 2026
Good check in and resolution of issues,
19 October 2026
Always very polite and always do a great job to all of the staff to the technicians thank you good support to always get a cofee to .
19 October 2026
I was very satisfied with the work carried out on my car, but disappointed by the price that I was quoted for fitting locking wheel nuts for better security.
18 October 2026
I dropped off my car at 8.30am I asked if it could be ready before 4pm unfortunately it wasn't so that's why I haven't given 5 *
18 October 2026
Request for wait in appointment wasn't passed on to booking team. Never feels like the App or online experience is synced with the service centre.
18 October 2026
Very good, and happy, 10 out of 10, staff are very helpful and good,
17 October 2026
A friendly greeting. Attentive staff and all went well with the brake service.
17 October 2026
All staff I dealt with were friendly and helpful
17 October 2026
Harrison was brilliant. And service timely.
14 October 2026
I received first class care and service by all the staff. I only have one gripe.when i arrived i was asked if I would like the car washed i declined but when I picked it up it was covered in bird dropping & orange gum from trees so bad i had to clear
14 October 2026
The service not updated in the car still giving message. Have to spend an hour again to take the car to update it.
14 October 2026
Very good communication throughout and the under car video assessment was excellent.
13 October 2026
Good service
13 October 2026
On arrival was stood waiting at the Service Desk reception that I was then told was no longer in use
13 October 2026
Marks on the paint work
13 October 2026
Helpful and professional service
12 October 2026
Friendly, professional and efficient as always.
12 October 2026
Excellent service
10 October 2026
My car was kept as something about a fuel filter issue. Only bmw have ever accessed the fuel filter and knowing where the location is underneath. It is impossible myself or anyone else could have damaged the fuel filter connection.
10 October 2026
Good, prompt, and friendly service from Gareth, lovely hospitality from the ladies on reception.
09 October 2026
The repair was done quicker than expected. The video report was very good. My main gripe is that my car was not eashrd and hoovered.
09 October 2026
Although the centre did not realise they had my car on the day of the service, they did work well to resolve.
09 October 2026
The technicians were brilliant and kept me well informed. System for picking up keys very annoying and I was kept waiting an unacceptable time.
09 October 2026
great service and communication
09 October 2026
Vechicle was washed when explicitly requested for it NOT to be and on signed booking in form. 40 min wait time on pickup with multiple mistakes on the invoice, re-worked 3 times, service pack not identified, charged for hire car, air filter not given
08 October 2026
The whole process is straight forward and you are kept up to date throughout . Very helpful staff.
08 October 2026
Had 3 day delay to work being completed due to engineer issue. Courtesy car had a vape device left in it by a previous user, despite it being against the courtesy car policy. Had a 50 minute wait for any of the service team staff to come attend to me
08 October 2026
The work was carried out efficiently and the fault rectified. The service advisor was kind, polite, very helpful and informative about the issue.
07 October 2026
Complained and sent videos via the WhatsApp chat to advise ongoing roof leak issues, all Ignored. Complaint escalated to BMW direct and Alphabet lease.
07 October 2026
I gave 2 only because Harrison the vuy who handled my needs when I arrived was really helpful. I gave a low score as the dealership sent a post service whats app. Based on this it asks if I want a service mgr to contact me. Im still awaiting that!
07 October 2026
Carried out work without any problems including car clean
07 October 2026
Greeted with a smile and so Helpful and courteous on collection of car Mandy receptionist is lovely always a smile
06 October 2026
Excellent front of house staff with a warm greeting
05 October 2026
Everything went smoothly
05 October 2026
And welcoming team with a pleasant and professional experience.
05 October 2026
Kept up to date with information and always pleasant to visit centre
05 October 2026
The service department carried out the mot on my car.totally satisfactory.
04 October 2026
Head light change Both lights not aligned correctly in aperture thus having gaps around the lights Bonnet shut line touching bumper moulding in the Center with gap at the ends bonnet hight incorrectly set All the above faults were obvious so no care
04 October 2026
Customer Experience from start to finish was first class. Service took control of my BMW and kept me updated throughout its stay at the dealership.
04 October 2026
Communication was not good - took longer than expected and no explanation. Apology at end but no communication during.
04 October 2026
Excellent service, very professionally delivered.
04 October 2026
Efficient & kept me informed about what was happening during the service being carried out on my vehicle
04 October 2026
Professional
04 October 2026
They did not solve the issue with my car I still have the same problem
03 October 2026
This service centre is an absolute joke and have wasted hours and hours of my time. They first booked in my vehicle to be repaired under an insurance repair, despite the claim not even being approved and failed to communicate this.
03 October 2026
Lino was amazing. Such a pleasant gentleman. Couldn't do enough for us in the purchase of our new car. Anything we needed. He was there and answered all of our questions efficiently. Can't thank him enough.
01 October 2026
Good guick service
01 October 2026
Friendly and efficient staff. The whole process ran smoothly.
30 September 2026
The service experience was perfect and so was Gareth but I'm having to go back in on Friday to have the mileage amended on the idrive. This is due to the previous mileage being entered in the system and I noticed it but couldn't be changed remotely.
30 September 2026
Friendly staff who explained everything i needed to know in detail.
30 September 2026
I sent my car in on Tuesday and was without a car until Saturday I am a private hire driver
30 September 2026
The staff were very helpful and a warm welcoming
30 September 2026
Communicate was terrible as when i tried to return call no one answered and even when was put through to reception no one answered.
29 September 2026
Great service all round. Gareth kept me informed throughout the process of progress with the work being carried out.
29 September 2026
It was quick and efficient
29 September 2026
Booked in for a while you wait MOT. Kept informed of the progress and car returned to me washed.
29 September 2026
Everything was sorted efficiently and I was kept informed all of the time
28 September 2026
Vehicle was picked up from my home address because of a recall so I didn't attend the service centre. When the vehicle was returned to me there was no correspondence to let me know about what work was undertaken!!
28 September 2026
Kept informed about work undertaken on my vehicle Easy drop off and pick up
28 September 2026
Great service, I was kept up to date and well looked after
27 September 2026
The visit was well managed and the service was professional and efficient. I was completely satisfied with the visit.
27 September 2026
All good except for - automated telephone system - background music - too few vehicles to browse in showroom - expense
27 September 2026
Didn't resolve the initial issue with heating fan. Was informed it was resolved only to find when I drove it away it was still the same
27 September 2026
Always professional
27 September 2026
Good service
27 September 2026
After leaving my car with bmw for over 24 hours, and paying over £600, I was left with a shoddy cleaning job, vacuum was inadequate, warning light for tyre pressure was still lit, the warning light for low wiper fluid was also still lit.
26 September 2026
Polite helpful and ready on time
26 September 2026
It took 10 days for the service. i know its an emergency but delaying due to parts not available for a week is dealers responsibility. i would have been more than happy to get a temporary replacement car until the wait time. please think about it.
26 September 2026
The staff was on point
25 September 2026
I'd appreciate a call back, was promised one which as per usual hasn't transpired
24 September 2026
Helpful staff and job was carried out on time
24 September 2026
Issue free
23 September 2026
Great all round
23 September 2026
Very quick major service with updates by the engineer provided. Really pleased also with complimentary cleaning and washing of the car. Thank yiu
22 September 2026
My parking sensor paint got damaged from the car wash after recall been 3 days and yet to get a response.
22 September 2026
Great communication throughout
22 September 2026
Great service, thanks!
21 September 2026
Harrison was great! But at 11th hour was informed car was needed for a full day (was initially told couple hrs). Get car back no probs then 2 days later have 2 warning lights on (brake fluid and vehicle inspection) - why not sorted? Poor service
21 September 2026
Comprehensive knowledge and professional approach
21 September 2026
All staff great, helpful and friendly.
19 September 2026
Great service from all the team from booking my car in right through to collection
18 September 2026
Pleasent environment. Excellent customer service
18 September 2026
I had persistent issues with the vehicle which was sent in on multiple occasions, it visited the centre 4 months in a row. The last occasion the vehicle was rendered not fit to be driven. I was left with out a vehicle for 7 days
18 September 2026
Excellent work and very friendly staff
17 September 2026
excellent customer service made you feel welcomed with open arms
17 September 2026
My time waiting for the recall on my vehicle, in my opinion was too long
17 September 2026
Prompt and efficient service
17 September 2026
Prompt service and looked into issues what i had requested. Sam and his colleagues looked after well
16 September 2026
Great members of staff
16 September 2026
Made very welcome on arrival, was able to keep track of progress, and the car was ready on time. Had a very good briefing when I collected the car on what was found during the service and MOT
15 September 2026
We could not understand the verbal report of the inspection carried out on our car. You need someone who is articulate and can speak coherently.
15 September 2026
Account Manager was brilliant, went above and beyond.
15 September 2026
Staff very helpful. Work completed without any issues.
15 September 2026
I was very satisfied. Recall dealt with and my car was valeted and looked great. The member of staff that looked after me was great and very obliging Thank you
15 September 2026
Gareth made the whole experience perfect! He was clear and honest when he explained everything so o knew exactly what would be happening and then when I got back he talked through why my MOT had failed.
15 September 2026
The work was carried out satisfactory, I did ask for clean,however on pick up the car was outside covered in bird excrement, ola the young lady I dealt with was very apologetic and offered to rewash it however, I wasn't prepared to wait around
15 September 2026
Was given a very good service and took the time to explain the details of the service.
15 September 2026
Very helpful & efficient.
15 September 2026
Great customer service and care
15 September 2026
Had car for 6 days. I had to kick up a fuss to get anything down. Fobbed off lied to. Phone put down on me.
14 September 2026
well organised with minimal waiting
14 September 2026
Good communication, friendly and professional
14 September 2026
Competent staff
14 September 2026
Reception staff very helpful
14 September 2026
Kyle was friendly and professional and the whole process was smooth
13 September 2026
On time and no problem at all with the booking, MOT or experience on site.
13 September 2026
I took my car in for a service and another issue they said the car was ready and the service wasn't even completed and they would not give me a courtesy car
13 September 2026
I was able to book in advance and arrange for the drop off. Amazing as I had to go into work. Car was cleaning perfectly. Hence why this is my chosen BMW dealership
13 September 2026
Service at the dealership was very good, polite and helpful staff, however. Sadly my vehicle did not need a service, the software had a glitch suggesting it did and within 12hrs of leaving the dealership the same messages are appearing.
13 September 2026
Efficient and customer friendly.
12 September 2026
After the bmw service I have asked one query regarding my service in whatsapp where I have used for previous communications. But unfortunately I couldn't get any response from your end. All other services were fine as arranged.
12 September 2026
Valuation on my car for part exchange was scandalous I would of got more if I scraped it
12 September 2026
I ask them if they check my near side rear brakes which I had experienced some metal grinding. The technician came back and said all my brakes are good. I took my car to my local mechanic who discovered I would need new brakes and pads.
11 September 2026
The customer relations was highly professional and helpful.
11 September 2026
A warm welcome upon arrival, refreshments provided and Tom the service technician was efficient and friendly. Updates and further refreshments were provided while I waited for the MOT to be carried out. Video report received and appreciated.
11 September 2026
Although the service took longer than expected due to a part, I was happy that Tom went out of his way to arrange a vehicle for me to drive
10 September 2026
Responsible and timely management of my car issues.
10 September 2026
It was all executed as planned, and there was an issue with one tyre, and replacement was recommended, and you dealt with LEX Autolease directly as instructed to get the work authorised.
09 September 2026
Harrison was very helpful and professional , l was in customer services\ sales and l would have loved hime on my team! Because of the delay, they did not have time to wash my car, Harrison offered for me to come back another time to have it cleaned
09 September 2026
Excellent service from all the staff involved. Special mention for Harrison who went out of his way to assist with my queries including getting me an update on delivery of my new car.
09 September 2026
Work done on time and as expected. Found extra issues to resolve (alignment) though think more could still be done in this space! (Diagnostics) Workshop video (from Paul) was excellent and more detailed and thorough than previous and other dealers.
08 September 2026
Reception staff (ladies) were excellent and very attentive.My car failed its MOT so I had to return but even though I only had a new tyre fitted I had to wait a very long time.
08 September 2026
Great service and friendly staff.
08 September 2026
The full end to end customer experience was exemplary, professional and underpinned the customer service excellence
08 September 2026
Great sevicec
08 September 2026
Whilst you were unable to find the issue I had, the MOT was undertaken and the repairs undertaken. The score would have been higher if the technicians could see beyond a normal unmodified standard car and undertake proper fault diagnosis.
08 September 2026
I walked in, and was greeted very professionally and with warmth, I dealt with a young gentleman by the name of Harrison. He was very polite, committed and professional in his role, and I must say an asset to your company. Also kept me informed.
08 September 2026
Amazing service
07 September 2026
Fitted the overdue MOT in quickly
07 September 2026
My vehicle had to be recovered from the M6 after a frightening experience with the sudden loss of pressure of one of my tyres and we were taken to Solihull Sytner were we looked after by the team very swiftly and our courtesy car available quickly.
07 September 2026
There's always a 5 stars experience for me at BMW Sytner Solihull. Starting from staff with knowledge to top class conditions at the location you're looking for from a premium company.
07 September 2026
Great service from the Team.
07 September 2026
Booking in process was simple. On arrival car hand over was quick. The recall repair was completed in the time allocated. The complementary valeting was unexpected but very welcome. All the staff we came in touch with were friendly and professional.
06 September 2026
Work was carried out same day to re test car for mot
06 September 2026
Dropped car off and everything was taken care of from start to finish
05 September 2026
Friendly and hospitable staff. Warmly greeted on arrival. Service was great.
04 September 2026
Polite staff Informative video
04 September 2026
Professional and friendly service from everyone. Harrison was polite and very efficient.
04 September 2026
Poor workmanship on a £99.60 alloy refurbishment left two rough, grainy areas hidden by black residue. I complained on 22 August and sent a follow-up on 30 August, but neither email has been acknowledged and the issue remains unresolved.
03 September 2026
On booking I spoke to 2people asking for a MOT. I was told I needed a service. I said that was fine. I came with car on the day and reminded them it was for a MOT. Come collection no Mot had been done. How come they knew I needed a service but not an
03 September 2026
Attentive, car cleaned and hot drink offered
03 September 2026
Had to call to see if my car was ready. The link sent me to see update of my vehicle didnt update me. Offside rear tyre size was not correct.
03 September 2026
Superb service from reception friendly ladies at reception a nice cup of coffee , ringing of taxi to take home to the workman ship in the work shop faultless??
02 September 2026
Very professional service from all the staff.everything was explained very good communication.
02 September 2026
5 stars for Guy & Kyle on the parts department.
31 August 2026
Timely & efficient service provided
31 August 2026
Excellent service as always
31 August 2026
The part that was ordered wasn't right so had to do another visit to get it fixed
31 August 2026
Great start to finish service from Kyle. Car was done well within the timeframe.
31 August 2026
Great communication and support from Ben
31 August 2026
I have had several issues with my vehicle and still not resolved. Very very slow response, service department had my car for week without giving me a replacement vehicle and issue still present when car was returned. List goes on and on.
31 August 2026
Excellent communication from BMW Professional, helpful and thorough.
30 August 2026
Very helpful staff, in all aspects
30 August 2026
Excellent service from start to finish
30 August 2026
Completed on time . Kept informed throughout. Service charges high.
29 August 2026
From booking in with the friendly reception staff to communication on completion of MOT was an easy process.
29 August 2026
No paperwork given after recall work along with no wheel alignment report. Not sure why £30 is showing to invoice BMW for delivery/collection when I brought vehicle in myself. Really poor and I am still waiting for invoice/ proof of work carried out.
29 August 2026
Harrison was polite, engaging and communicated effectively
29 August 2026
I provided details related to my visits in 3 platforms; still they were not captured and had to tell those details again on the day of appointment - felt no personal attention paid as a client
28 August 2026
The car was not vacuumed and passenger side was dirtier than when I left it with you, also not washed very well.
28 August 2026
Great seevice
28 August 2026
I had a great experience with BMW during my recent service, and I'd especially like to thank Tom for his excellent customer service. He was very friendly, professional, and helpful throughout the whole process
26 August 2026
Kyle service guy was excellent
26 August 2026
BMW needs to improve the reliability and functionality of its app, as the issues with it caused unnecessary confusion for everyone involved. I also find the £25 courtesy-car fee unreasonable, particularly considering the cost of the vehicle, its comp
26 August 2026
Your staff have all the knowledge to put customers at ease with any questions asked of them and the service from the technicians and even the parts staff and greeting staff is impeccable
26 August 2026
I was served promptly and looked after very well by Gareth Jenkinson. I was in a rush and accommodated, plus I was able to work whilst waiting. Excellent service.
26 August 2026
The staff were friendly and able to help me
26 August 2026
I have been a BMW client for the last 4 years and had all my work done through you guys. Few points when you give out a curtsey car please make sure its clean. clients would expect to have accessories such as key chains etc available.
25 August 2026
Great service
25 August 2026
Got the mileage rong on the paperwork.
25 August 2026
The team was excellent from throughout the whole process.
25 August 2026
Very satisfying with the work
25 August 2026
Good service
25 August 2026
Job was completed on time and the advisor kept me fully updated throughout.
25 August 2026
All went well in terms of the drop off. Good interaction with customer services, and getting jobs done. I question whether I got the car back in a timely manner. Mechanic reported as completed at 1157 and parked outside. I got the car back after1600.
25 August 2026
Just a good straight forward service by the team.
25 August 2026
Always the high quality and standards I'm used to with BMW, made even better with the personal touch received by Gareth, especially with getting an unplanned tyre changed post service to ensure I could keep and get to my customer visits safely.
25 August 2026
Great service
24 August 2026
The work requested was done efficiently and within the promised time scale.
24 August 2026
Good customer service
24 August 2026
Completely dissatisfied - long waiting times, damaged caused to vehicle, car cleaned very poorly - came back to have cleaned again and was still not great.
24 August 2026
Very good with fixing my problem. Have absolutely no issues bar the cost being high, hence 4 stars. Service otherwise 5 star.
23 August 2026
Recall work was completed. Collection was a little disorganised.
23 August 2026
I got to use a office for myself, which was very useful. The service took place in a reasonable amount of time and I had no customer service issues.
23 August 2026
Efficient & fully informed throughout process
22 August 2026
Very clean tidy and orderly . Staff are so professional and customer focused with unwavering support and help . Never fail at customer service and welcoming and greeting at Sytner Solihull
20 August 2026
not good
20 August 2026
Because you were supposed to chase up Cannock depot about my issues and nearly 2 weeks on I haven't heard off Solihull since
18 August 2026
I lrequested that one of the rear tyres always had a reduced pressure and to be looked into but it appears attention was not given to it as I keep getting the message that Tyre pressure is low.
18 August 2026
It was good
18 August 2026
Excellent check in and communication through out the day
18 August 2026
Overall service was excellent. However, it was not advised to me that doges cannot sit in loan cars which meant rescheduled service. Also the main rattling of the exhaust has not been fixed properly
18 August 2026
The service was excellent, and my car came back spotlessly clean
18 August 2026
work done as required. Very pleasant and professional service receptionist who did his best to deliver. Only complaint is over 90 minutes just to fit a new tyre while I waited?
18 August 2026
Good service
18 August 2026
Excellent service all the staff very kind and helpful. Kept me informed what was happening.
17 August 2026
Sam looked after me - pushing for the work on my car to be completed as soon as possible - I had an appointment in London that day.
17 August 2026
Comms were excellent throughout. Great customer service which continued face to face when I came to the dealership. I was confident I was leaving my car in capable hands
17 August 2026
Easy and no hassle. Did what they said they would when they said they would
17 August 2026
You run a good operation and your technicians do a good job keep customer informed
17 August 2026
The whole process from booking through to keeping updated and collecting my car was absolutely trouble free.
17 August 2026
Well greeted by staff. I gave the highest rating because I was extremely satisfied with my experience at the Centre. The staff were friendly, professional and helpful throughout the service, and everything was handled efficiently and to a high standa
17 August 2026
Amazing service from the front desk through to the car repair. Gareth Jenkinson was exceptional, went above and beyond and I couldn't have asked for more
16 August 2026
Really positive experience and customer service
16 August 2026
Samuel King is very helpful and professional in his dealing with me
16 August 2026
Diagnosed problem and fixed it
16 August 2026
No issues with the service department.
16 August 2026
Sytner did not ask if the Ghost security was installed . The delay meant I had to go elsewhere to sort out the tyre problem. Since the valet was rushed it was not up to the expected standard-(dirt swirls on doors and part of the windscreen uncleaned)
16 August 2026
From drop-off, receipt of loan car, and collection the service provide by your colleague Harrison Ford was exceptional.
16 August 2026
Only not completely satisfied due to not being able to speak to someone to book service, round on an automated call line, to then get a call back, chap who called back was helpful and quick in fairness
16 August 2026
Staff were very nice, rescheduled my appointment for me after I got a flat with no issues so all was good.
16 August 2026
Good service thanks
15 August 2026
Kept up to date on how the MOT was going. Clear explanation of the result and really like the video.
15 August 2026
Gareth and Guy were very professional. However, the car was washed when I asked that it was not and the suspension noise has not been wholly resolved.
14 August 2026
Hospitality was good thank you
13 August 2026
None
13 August 2026
Everything went as expected
13 August 2026
Kept very informed. Very pleasant staff.
13 August 2026
Service and hospitality were excellent. All the staff were polite and welcoming, and Gareth, who dealt with me, was very efficient and professional throughout. Thank you, BMW Solihull. 10/10 service highly recommended!
12 August 2026
Excellent service throughout
12 August 2026
The MOT service was smooth and time-efficient. However, the booking process was confusing, and the salesperson's attitude was very rude and disrespectful.
12 August 2026
Everything was dine promptly & I was kept informed and when asking questions everything was thoroughly explained. Excellent service especially from Sam
12 August 2026
Great service from start to finish. Great communication throughout the day keeping me informed on the progress.
12 August 2026
Everything was smooth, all details were explained in full and an overall great service. Would have like the courtesy car to have been fully charged but will try and remember to request this when booking a courtesy car next time
11 August 2026
Great service as always
11 August 2026
Prompt and courteous service. All work fully explained. The car was ready in time.
11 August 2026
Tom who I dealt with was very good
11 August 2026
Very good an professional service from Sam
11 August 2026
Very organised and professional
10 August 2026
Kyle was extremely helpful ,gave me information on the car no one before him ever bothered to give me He is wirth six stars
10 August 2026
Good communication, nice welcome at reception, job done as required. Just as it should be.
10 August 2026
Outstanding service, Very helpful, And extremely knowledgeable.
10 August 2026
Always great service!
10 August 2026
Nobody let me know that my car was ready on the Friday. I rang on Monday to be told it had been ready since Friday so had been without my car unnecessarily for the weekend. Also, when I went to collect I had to wait half an hour just for key handover
09 August 2026
Inefficient uncoordinated and rude with added sarcasm.
09 August 2026
Everything was fine , got done the same day , car was lovely and clean after and staff very friendly and helpful .
08 August 2026
I was kept well informed of the status of my vehicle. Much better service this year than in the past.
08 August 2026
A very professional team, from knowing my name in the car park to the ready welcome as you enter ???? Excellent greeting and coffee before you are handed on to your service contact in my case Sam who handled my issues really well
08 August 2026
I had a Sytner mechanical warranty but had to fight to get this accepted by BMW. I paid the full amount and then I had to get BMW to recognise that they had overcharged me labour costs. No apology was given. I spent a lot of my time sorting this out.
08 August 2026
Hi been coming to you a long time service is good,nice staff always have time for you, excellent new surroundings well done, excellent car service thank you keep up good work bye
08 August 2026
I was told I would have to pay an extra 3 hours @£150 an hour to find out what the issue with the battery was. No way.
08 August 2026
Because the welcoming and service I received from the start of me walking into the showroom to the end of my car service and from the sales manager was great
08 August 2026
Wheel alignment- The vehicle was returned to me with out of spec results, requiring a second visit. There were multiple communication failures, unclear technical explanations, and inconsistent alignment target data between visits.
07 August 2026
I found the physical check in process and collection process a little confusing due to the reception layout and also given the difference in staffing levels / position of receptionists at different times of day.
06 August 2026
Millie Pretty was outstanding, friendly and kept me up to date with the progress.
06 August 2026
Though things too a while longer to resolve, I was grateful to Sam and the service team to get to the bottom of the issues I had with my BMW i4.
06 August 2026
Kept me updated good facilities whilst waiting. Easy to book online.
05 August 2026
Speed of response to customer on entry and return, hardly waited.
05 August 2026
Overall service is always excellent in this branch
05 August 2026
Service did all i required.
05 August 2026
I haven't given 5 stars because I was advised to replace a tyre due to a nail in the tyre whic was well away from the tyre wall. This would have cost £217. There was over 5mm tread on the tyre. I got it repaired the following day for £35
05 August 2026
Tom was very polite and efficient
04 August 2026
Wasn't kept updated with the progress of my car once it was you.The work was complete the day before I picked it up.Once picked up I never received any paperwork regarding what work has been done.Also,requested to be sent some quotes on cars didn't!
04 August 2026
Excellent
04 August 2026
They were very welcoming, efficient and polite. They took the trouble to explain everything and seek my views. There were able to answer questions about warranty options.
04 August 2026
Person I was dealing with was very helpful and informative
04 August 2026
Always a pleasure to deal with, friendly efficient service.
03 August 2026
Kept informed and quality customer service
03 August 2026
Great experience during the service and Kyle was very helpful and approachable, I was kept up-to date with all the repairs.
03 August 2026
Very well orgainsed, good communication, reasonable prices.
03 August 2026
Car repaired in a timely manner and cleaned before collection. The roof of the car wasn't washed and my car phone holder was missing (found a day later in the workshop)
FIND Sytner Solihull BMW
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 733 3444
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 0121 733 3444
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
Address
- 120 Highlands Road, Shirley, Solihull, B90 4NU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0121 733 3444
Solihull as well as surrounding areas including Birmingham, Redditch, Bromsgrove and Studley
28 October 2026
Waqar dealt with an unusual transactions in a very professional way. If anyone else was looking at this, it was a non-starter. A 2018 BMW 318i part exchange against a new M5 for cash. Despite this, he was enthusiastic, informative and a professional.