OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

632 ratings and 274 comments received in the last 90 days.

08 October 2024

Have been dealing with Sytner Solihull for 23 years allways treated me well and been helpful and polite and friendly this was my 15 th BMW from them and have been look after well with every one have recommended other people to them also in the past

08 October 2024

Great sales service No pressure, all information at hand , whole sales process well explained Felt very comfortable and confident in the process

07 October 2024

It is such an amazing atmosphere with teas/coffes/drink/snacks/biscuits and even a breakfast bar available when you are waiting. Everyone was very helpful and welcoming and kept us well informed.

07 October 2024

Very satisfied with the whole experience

02 October 2024

Lauren was really friendly and approachable

02 October 2024

Again the same as above, everybody was so helpful and made everything has easy has possible

01 October 2024

From the reception staff through to the finance and sales specialists, everyone looks after the customer with a high degree of care

30 September 2024

My sales person was great, he understood my needs and personality quickly, and tailored his services to suit me. I've had many BMWs before and he knew that I just wanted a quick and efficient process. Delivery was 3 months early on the new 1 series!

28 September 2024

The purchase experience was excellent. Lewis Whyte was friendly, courteous and attentive as was the finance lead. Pick up was not as good as on the previous two occasions because the car was handed over to us outside in the pouring rain.

27 September 2024

Ellie Amos was the person that looked after us at the Solihull branch and she was very professional, informative and made the whole process straightforward. Her communication was great keeping me informed at all points of the process. Really happy wi

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09 October 2024

quick turnaround

09 October 2024

Kept well informed

09 October 2024

From an interaction perspective, I received an informed & efficient reception, with straightforward dialog. Treated with respect that I actually understood my BMW, an enjoyable visit. From a workshop perspective, the work was performed well & on time

09 October 2024

Well done Sam for taking me through the process, explaining costs, offering options etc, and keeping me up to date with progress. Well done to the guys in the service bay for the work done on the vehicle, and especially for the explanatory video.

08 October 2024

Very satisfied but disappointed with the condition the vehicle was handed over to me

07 October 2024

Service was good and attentive but I think a 90 minute waiting appointment should be exactly that. Adding 40 minutes if I choose to have the car washed seems excessive

07 October 2024

Again can't fault Sam Callendar he really helped me out and got my car fixed quickly

07 October 2024

They made me feel so welcome, great customer service and gave my 4 year old a lovely BMW car.

07 October 2024

Very terrible service from Benjamin Williams, very inconsiderate, rude and did not keep me updated along the process and had to be chased multiple times to get basic information.

06 October 2024

The service was excellent but inconvenient when asked for recall. Especially as no courtesy car provided.

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