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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
632 ratings and 274 comments received in the last 90 days.
08 October 2024
Great sales service No pressure, all information at hand , whole sales process well explained Felt very comfortable and confident in the process
07 October 2024
It is such an amazing atmosphere with teas/coffes/drink/snacks/biscuits and even a breakfast bar available when you are waiting. Everyone was very helpful and welcoming and kept us well informed.
07 October 2024
Very satisfied with the whole experience
02 October 2024
Lauren was really friendly and approachable
02 October 2024
Again the same as above, everybody was so helpful and made everything has easy has possible
01 October 2024
From the reception staff through to the finance and sales specialists, everyone looks after the customer with a high degree of care
30 September 2024
My sales person was great, he understood my needs and personality quickly, and tailored his services to suit me. I've had many BMWs before and he knew that I just wanted a quick and efficient process. Delivery was 3 months early on the new 1 series!
28 September 2024
The purchase experience was excellent. Lewis Whyte was friendly, courteous and attentive as was the finance lead. Pick up was not as good as on the previous two occasions because the car was handed over to us outside in the pouring rain.
27 September 2024
Ellie Amos was the person that looked after us at the Solihull branch and she was very professional, informative and made the whole process straightforward. Her communication was great keeping me informed at all points of the process. Really happy wi
26 September 2024
From going to reception to talking to sales team very professional in every way couldn't do enough for me and my partner
24 September 2024
Everyone was really welcoming and the whole process was smooth and relaxing. We had a chat with the service team and Stewart May had great product knowledge and overall really helpful.
24 September 2024
Really smooth transaction great communication
24 September 2024
Welcoming environment. Friendly staff. Nothing too much trouble
19 September 2024
Lauren Keeling was superb right from the beginning to the end
17 September 2024
Lots of paperwork was done online. On the day, the team were very efficient with the remaining paperwork. Car was delivered on time.
17 September 2024
Brilliant team involved in finding me my desired car at the right price.
17 September 2024
I got everything I wanted in my new 2series for the price I was happy with
13 September 2024
Could not say a bad word. Great experience
10 September 2024
I am very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. As the process was smooth, the staff were helpful, and the level of service exceeded my expectations.
09 September 2024
Kaolin Wood was excellent he went through all the option where I can have in my car it doesn't hassle me or he didn't get upset. He kept calm made me so comfortable. Talk to him was very helpful selling me the car.
06 September 2024
The sales support Bashir provided was comprehensive, very informative and friendly.
02 September 2024
Promises to call back were not actioned. Still no car handover, still no update unfortunately.
21 August 2024
Amazing service and care
11 August 2024
The representative Ellie Amos was highly professional and it was very easy dealing with her.
09 August 2024
Again, very satisfied for the same reasons as stated above.
05 August 2024
Been happy with the staff that served us
03 August 2024
Lauren was great with everything thank you
01 August 2024
Staff was amazing from phone to contact
30 July 2024
I'm over the moon with the purchase of my car, it's exactly what I wanted and thanks to Lauren, who has done an amazing job throughout the entire process, for helping me find the right car Also thanks to Arafat who was also amazing.
21 July 2024
The whole experience was great and the customer service from Lauren was wonderful the only thing I would change that I wasn't satisfied with was the duration of time you had to wait for the vehicle which was nearly nine months or so.
16 July 2024
Everything went smoothly even my part exchange wasn't a hassle! Ellie was brilliant the whole way through with my purchase
16 July 2024
Great service. Communication is 10/10. Quality of car is 10/10.
09 October 2024
quick turnaround
09 October 2024
Kept well informed
09 October 2024
From an interaction perspective, I received an informed & efficient reception, with straightforward dialog. Treated with respect that I actually understood my BMW, an enjoyable visit. From a workshop perspective, the work was performed well & on time
09 October 2024
Well done Sam for taking me through the process, explaining costs, offering options etc, and keeping me up to date with progress. Well done to the guys in the service bay for the work done on the vehicle, and especially for the explanatory video.
08 October 2024
Very satisfied but disappointed with the condition the vehicle was handed over to me
07 October 2024
Service was good and attentive but I think a 90 minute waiting appointment should be exactly that. Adding 40 minutes if I choose to have the car washed seems excessive
07 October 2024
Again can't fault Sam Callendar he really helped me out and got my car fixed quickly
07 October 2024
They made me feel so welcome, great customer service and gave my 4 year old a lovely BMW car.
07 October 2024
Very terrible service from Benjamin Williams, very inconsiderate, rude and did not keep me updated along the process and had to be chased multiple times to get basic information.
06 October 2024
The service was excellent but inconvenient when asked for recall. Especially as no courtesy car provided.
06 October 2024
Receptionist was extremely helpful, and Ben in service department explained all that was needed with my car.
06 October 2024
Things that needed addressing were and parts ordered as vehicle still under warranty
06 October 2024
There was no making the customer feel that they are in good hands and reasuring about the work. As this was a family car and children where in the car where the main passengers. These where saftey critical parts and would have liked some reasurence.
05 October 2024
Work carried out quickly and effectively
05 October 2024
All tasks carried out satisfactorily and to agreed schedule
05 October 2024
Repairs people did what they could, unfortunately it didn't work so it goes back in again on 21/29. No one ever calls you back as promised. I need a courtesy car. Still no response. Doesn't look good beamer
03 October 2024
Pretty quick from start to finish
03 October 2024
Emma was very polite and helpful.
03 October 2024
The receptionist was brilliant and very caring. the person who took to his desk was brilliant as well. I am pleasantly surprised to see my BMW is washed and polished from inside which was very satisfying. Please keep the same high level work
02 October 2024
Many thanks to Fay for ensuring the end to end service was excellent.
02 October 2024
Was updated throughout the process
01 October 2024
Left the car kept me informed about what was going on
01 October 2024
Customer service and friendly staff
30 September 2024
Drove away with that fresh car feeling
30 September 2024
Sytner has a very professional feel about it and speaking to staff I feel very confident that the replacement parts have been fitted correctly and will function as intended.
30 September 2024
Think I was charged quite high for a wire that has been chewed by a rodent.
30 September 2024
They told me everything I needed to know
30 September 2024
The job was simple enough and I thought the bmw would have the parts and I will take the car in two hours instead it stayed two days
30 September 2024
I needed the car back for lunchtime and they made sure it was ready for me
29 September 2024
Two dirt (assuming oil or fatty) hand touches on my car (driver door, bonnet). No flexibility like washing the car only outside and not inside. Tire pressures have not been filled to setpoint. I assume the service (oil, etc.) quality was equal low.
29 September 2024
good, prompt, delivered what promised.
29 September 2024
Everyone from reception, to the service staff and technicians are always so nice
29 September 2024
Booked the car in quickly and got the job done without any fuss.
29 September 2024
Very satisfied ??
29 September 2024
No issues.
29 September 2024
Was given false information
29 September 2024
Everything ok apart from tyre press alert came on as I left the premises which had not been on before
28 September 2024
Transmission oil change was very expensive
28 September 2024
Quick resolution to the fault on my car with great communication.
28 September 2024
An additional problem with an intermittent sticking charger flap, which upon receipt of the car at 5.30pm, had now manifested into being unable to open it at all, preventing the car being charged for some days until another appointment could be made.
28 September 2024
Would have been a higher score had we not been required to pay twice in order to drive away with our own car.
27 September 2024
Great service form drop off to collection with my service coordinator
26 September 2024
Excellent customer care from Millie at Mini who meets and greets and looks after us. We bring the cars from Pembrokeshire for service
26 September 2024
Professional, efficient and friendly
26 September 2024
Great service all round.
26 September 2024
Everything was explained clearly, and I was kept supplied with coffee, without having to ask.
26 September 2024
Very easy to deal with.
25 September 2024
Benjamin was great with giving me all the information about my service.
25 September 2024
10/10 service by Harrison Foster
25 September 2024
Excellent service
25 September 2024
Kept me informed of progress from booking car right throughout until collection
25 September 2024
Very good costumer service and they doing very professional work
25 September 2024
First class
24 September 2024
They went through step by step what's happing with my bmw.
23 September 2024
Speed and hospitality
23 September 2024
All completed within time and notified of status
23 September 2024
Simple service this time, difficult not to be satisfied
23 September 2024
Professional service, clear and quick.
23 September 2024
Everything first rate, Kyle very professional.
23 September 2024
As before excellent
23 September 2024
Sytner Solihull went above and beyond to get my mechanical faults resolved.
22 September 2024
Excellent ambience and first class staff
21 September 2024
Appawling
21 September 2024
Continually updated with the status of my car, the gentleman who I handed my car over to was very courteous.
20 September 2024
Whole service was faultless and very professional
19 September 2024
Seamless experience, everything completed to a high standard.
19 September 2024
I got everything done smoothly
19 September 2024
Friendly & welcoming atmosphere
18 September 2024
Clean car, quick service
18 September 2024
The team here are exceptional. I've been to several other BMW and Porsche sites and the team at Sytner Solihull are incredibly accommodating and give exemplary service - which actually motivates us to buy our next car from them.
18 September 2024
As previously stated
18 September 2024
I listed the issues that needed addresing but out of 5 only 1 was answered to my satisfaction but is still ongoing. I would suggest that instead of hand writing any problems on the worksheet which has limited space,enter all issues into the computer.
17 September 2024
Guy Briscoe in the service department is a true customer facing professional
17 September 2024
Service done whilst I waited. All fully explained.
16 September 2024
Yes, very satisfied. Rather expensive again.
16 September 2024
I had a good experience and I was offered a private space to work while I waited for my car to be serviced. The space was clean with good beverage facilities and toilets.
16 September 2024
An extremely bad experience
16 September 2024
From the moment I walked through the door to the moment I left with my vehicle, the staff were extremely pleasant to talk to and clearly described everything that was to be done/was done to the vehicle.
15 September 2024
Was quite satisfied due to the service n hospitality offered by the service advisor n service centre.
15 September 2024
As above. Communication was impossible and all the time I worried that my warranty would run out by the time anything got sorted. Used to Lexus service which is by far superior. BMW clearly a popular car and as such it was like a cattle market servi
15 September 2024
All proactively arranged and supported
15 September 2024
They kept me informed let me know everything they had done
15 September 2024
On time
15 September 2024
From the receptionist to the service agent everyone was pleasant and helpful. I loved the lovely touch that my car was valeted.
14 September 2024
Every thing was I wouod have expected.
12 September 2024
Kept me up to date and when a part broke it was repaired as part of the recall with no cost foe me
12 September 2024
All all about the service and all credit to Millie in BMW Mini she is exceptional.
12 September 2024
All requirements etc. clearly explained.
12 September 2024
All the staff are very helpful
11 September 2024
Great service, friendly staff
10 September 2024
Brilliant service
10 September 2024
excellent service
10 September 2024
Five stars all the way, great dealership with professional service from the front desk to the sales and service team.
10 September 2024
Was offered a car wash, which I accepted but the inner cleaning was poor... it seems no vacuum was used internally. External windows were also not properly cleaned. The Windscreen whipper marks were all there.
10 September 2024
My advisor was great
09 September 2024
I was happy and completely satisfied
09 September 2024
Emma was very informative and the chap at the reception was helpful.
09 September 2024
Car serviced using while you wait booking and was finished on time so no complaints.
09 September 2024
Yet again my service adviser Emma gave outstanding customer service, she is consistently polite and very professional a credit to Sytner. I will be seeing her again !
09 September 2024
Full service given with video sent showing me showing me all about the service on my car.
09 September 2024
Helpful and flexible
09 September 2024
My exoerivevess reallt food they kept mw informed and again due to the staff being approvahbek and helpful.
09 September 2024
Great service as usual with friendly and helpful staff.
08 September 2024
Thanks
08 September 2024
Happy with swift response
07 September 2024
Support, help not provided when asked.
07 September 2024
Very helpful
07 September 2024
Efficient and friendly service.
06 September 2024
Hassle free, treated very courteously
06 September 2024
The service on the day was very good
04 September 2024
Clean and friendly staff couldn't ask for more.
04 September 2024
Good efficient service
04 September 2024
Additional costly work was identified for which I had not budgeted. This caught me out!
03 September 2024
Because nothing is perfect but our experience was close.
03 September 2024
I like
03 September 2024
Z4 went in for routine service plus satnav update.Completion of the satnav ypdate was delayed due to IT glitches, steps were taken by Sytner Solihull to mitigate the inconvenience- loan car at short notice, delivery of vehicle to me once completed.
03 September 2024
Straightforward, no problems. Nice people.
02 September 2024
I was kept updated on the progress of the service via text and video
02 September 2024
Harrison has made the process seamless on a number of occasions.
02 September 2024
The service provided by Harrison was helpful and friendly.
02 September 2024
Everything done on time while I waited
02 September 2024
The lad who served me was amazing
30 August 2024
Good communication
30 August 2024
Whilst the car took longer than expected to repair and the bill was high, I was given a replacement car for the whole time. I was kept informed throughout the duration and the aftercare is of a high standard
29 August 2024
Great customer service and the staff were very friendly.
29 August 2024
Nice customer experience.
29 August 2024
I didn't have to wait around everything was dealt with on time
28 August 2024
All work completed and explained
28 August 2024
Kyle went above and beyond to help me. So professional, too. I told him I needed my car to run around for hospital visits, and he ensured the car was serviced as early as possible. All the staff were welcoming and helpful. Exemplary service all round
28 August 2024
Very professional and welcoming
27 August 2024
Very helpful
27 August 2024
Excellent service by Sam - couldnt fault it :-)
27 August 2024
I needed to work at the dealership whilst my vehicle was being serviced. There were no tables/desks available so I was allowed to use the boardroom which allowed me to continue with my work
27 August 2024
Everything as expected, no surprises or hassle
26 August 2024
Work done for on time and as described Shame boot space was not cleaned with the rest of the internals
26 August 2024
Very satisfied, the car performs and looks as just as I bought it.
26 August 2024
Car booked in quickly and work completed before agreed collection time
26 August 2024
Car returned in good time, very clean and tidy. Also sè above.
25 August 2024
People there did a good job Booking appointment was a nightmare
24 August 2024
Staff very friendly and accommodating.
24 August 2024
Great service
24 August 2024
The work on the car was done but I did have to return as they forgot to clip something on.
24 August 2024
Peace of mind that what I have asked to be done I'd done correctly and to a high standard
24 August 2024
Everyting good except the complementry car wash . The roof was left dirty
24 August 2024
Down mainly to Emma.
23 August 2024
Nice polite man collected & returned my car, good communication to let me know what's happening with car & bonus car came back clean
22 August 2024
Very quick. Well done
22 August 2024
Did what they said, when they said, To a high standard
22 August 2024
My vehicle was not checked properly, and was told incorrect information which caused me unnecessary stress, I paid for a vehicle check and 50% of the information given back to me was incorrect which caused me unnecessary stress and wasting of time
21 August 2024
No issues and smooth process from start to finish.
21 August 2024
Great service
21 August 2024
Was very happy with the service provided. Kyle went above and beyond.
21 August 2024
Excellent customer service.
21 August 2024
Brake Service and MOT carried out inside time specified at the cost communicated before work started. Very pleased
20 August 2024
No fuss no problems
20 August 2024
Guy was great!
20 August 2024
No problems
19 August 2024
Always a pleasure to deal with Sytner Solihull. Everyone is friendly, courteous and helpful.
19 August 2024
Thorough and efficient service, with detailed report
19 August 2024
From booking to collection it was all very professional.
19 August 2024
Efficient and friendly customer service
18 August 2024
Service was carried out within agreed time. Two front tyres were also fitted. I was kept informed throughout the day.
17 August 2024
Use again.The answer says it all.Beca
17 August 2024
They identified the amber warning fault on my car and informed me of the cost to rectify. They also prewarn you of what needs doing on the next service which is good to know. The car was returned in a lovely clean condition.
16 August 2024
Fay is always pleasant, knowledgeable and efficient. Gets more information if you need it.
15 August 2024
Very helpful staff who dealt with queries promptly
15 August 2024
Emma Ross, outstanding customer service! Supported me when I'd popped a tyre on the M42, miles from home. Ensured we got home that night, organised the courtesy car and promptly sorted the repairs. Thank you Emma!
15 August 2024
service representative was brilliant. Great customer service
14 August 2024
Completely satisfied
14 August 2024
Everything fine
14 August 2024
Welcoming & efficient check in from reception, and great updates and check-out from Harrison
14 August 2024
Service staff extremely helpful. Easy to deal with. Keep you updated
13 August 2024
Everything was well organised, from dropping car off, taking courtesy car, communication via app for updates on car repair etc
13 August 2024
Completely impressed with the whole experiance.
13 August 2024
Because of the friendly and very professional setup at Solihull
13 August 2024
Great service, no issues and was kept up to date
13 August 2024
Everything explained, on time. Excellent helpful personal service from Kyle. Very good clean of car inside and out.
13 August 2024
Great customer service, car looked clean and shiny when collected.
13 August 2024
Excellent service good customer support and great service
13 August 2024
Very good fairly priced satisfied thanks.
13 August 2024
Great.
09 August 2024
Very satisfied, I tracked my car from reception to work station.
09 August 2024
Good mot given and quick service
08 August 2024
Polite and engaging, all round great service provided
06 August 2024
Very pleased with the service and the staff at Solihull
06 August 2024
My recent visit was much better than the last few times I have visited. Nicole Waldron has made a difference.
05 August 2024
My service advisor was brilliant. Cant say 3nough good things about Gai. He was able to work around my last minute appoint despite being busy. Deserves a raise
05 August 2024
Car was dealt with and valeted for me.
05 August 2024
My phone booking for an MoT was not booked into the system, but the dealership were able to add it onto my service booking on the day and do everything then planned
04 August 2024
Proffessional freindly service ..backed up by excellent knowledgeable technicians ..well done MILLIE AND RYAN ...IN MINI SYTNER SERVICE DEPT ..WHERE I TAKE BOTH MY MINI JCW AND BMW 320
03 August 2024
Quick, efficient & great service
03 August 2024
No complaints about any aspect
03 August 2024
I had no issues with with the service staff and found them to be very informative
03 August 2024
Always had great experience. This recent mishap I'm still awaiting to see if able to resolved. My car has a years warranty being a used and approved bmw car. The rubber seals need replacing. Water ingress. Bmw sold me a car with non genuine screen.
02 August 2024
Easy to book car in and car was washed too!
01 August 2024
They are time conscoius. From the time that l arrived to drop my car, l was seen immediately. When l came to collect the car it was ready for collection. They were polite, car washed, environment clean, and the staff approachable.
01 August 2024
Great service and support
01 August 2024
Staff were friendly
31 July 2024
Balance of average to great service.
30 July 2024
Follow up, attentive and good service. Free car cleaning.
30 July 2024
Every time I've been in BMW Sytner Solihull I have never been disappointed. Customer service is perfect and Sam was a perfect example as he took care of me. He is very approachable, respectful and determined to show their customers an excellent time.
30 July 2024
The issue with the car was dealt with very speedily.
30 July 2024
Staff made us very comfortable
30 July 2024
because I was totally satisfied with the experience
30 July 2024
Friendly and informative over all great customer service
29 July 2024
Service was quick and good
29 July 2024
Guy was very attentive & made the customer experience very satisfactory
29 July 2024
Ben was excellent even when we had a problem after he handled it well
28 July 2024
Fay was honest , communicative , technically very competent and listened to me
28 July 2024
Fast and helpful
28 July 2024
Very good customer servic
27 July 2024
The service requirement given by the MyBMW app did not match the requirements indicated by the key fob. The £300 difference came as a surprise when I arrived but the issue was handled superbly by Nicole Waldron and a 5* rating is therefore deserved.
27 July 2024
Every thing was done in a friendly professional way.
25 July 2024
Very satisfied with the service experience from receiving video of my car to the follow up telephone call from Emma in service.
25 July 2024
They did want they said they were going to do.
24 July 2024
Very organised
23 July 2024
Everything was very good, apart from the price
23 July 2024
Everything was good, however within the service was a vehicle inspection check, but the air con that doesn't work was not picked up or a cost to rectify.
23 July 2024
My service advisor Benjamin was very friendly wind welcoming. He listened to my concerns regarding my vehicle and updated me promptly of the status
22 July 2024
I was dealt with by Ben. He is a credit to your company.
21 July 2024
You kept your promise, and made me feel luxury.
21 July 2024
Great car service and i was kept updated
21 July 2024
Overall great customer service.
20 July 2024
Nicole who I liaised with, was friendly, helpful and very courteous
20 July 2024
Excellent
20 July 2024
Everything went as planned, and explained to me
18 July 2024
Excellent customer service A bit on the expensive side
18 July 2024
Very good experience and service overall
18 July 2024
Excellent service, communication!
17 July 2024
I have always received an excellent service from this dealership.
17 July 2024
Very satisfied
17 July 2024
The job was completed successfully with no problems
16 July 2024
Very well priced and a happy experience
16 July 2024
From beginning to end, the whole process was easy and stress free. Any members of staff I dealt with were friendly and professional.
15 July 2024
appointment was on time, staff friendly, car serviced and complimentary wash & vac was great
15 July 2024
Great service as always - its why Ive had 5 BMW 1 series!
15 July 2024
All jobs done well and as discussed but it is expensive.
15 July 2024
Harrison Foster was extremely helpful and he assisted me when I was distressed. I would like to thank him for his help.
15 July 2024
Both Sam King and Benjamin Williams are more than helpful sorting out my service. The information I also received in my service video was very detailed
15 July 2024
booked to have discs and pads and was told only needed pads saving me money. glad to see a company that isn't just in it for the money
15 July 2024
Service technicians very helpful and knowledgeable
08 October 2024
Have been dealing with Sytner Solihull for 23 years allways treated me well and been helpful and polite and friendly this was my 15 th BMW from them and have been look after well with every one have recommended other people to them also in the past