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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
619 ratings and 238 comments received in the last 90 days.
16 July 2024
Great service. Communication is 10/10. Quality of car is 10/10.
16 July 2024
Everything went smoothly even my part exchange wasn't a hassle! Ellie was brilliant the whole way through with my purchase
09 July 2024
Everything went smoothly
04 July 2024
Lauren was so knowledgeable and answered all the questions that I had.
03 July 2024
they make it so special
02 July 2024
Excellent service from Kallum
02 July 2024
When we decided on a car Kallum went and found 3 to choose from. Let us know when he got the car and when available
30 June 2024
She was really good at he job she knew all her.
28 June 2024
See comments above. A couple of slight issues with delay in car arriving and calliper colour but very happy with how BMW handled this and very happy with how Lauren handled it and her communication with me.
28 June 2024
My purchase was managed by Tom Foley who did an amazing job, answered all my questions and was great at communicating any updates. The handover was fantastic, made buying my first new car a breeze
26 June 2024
Always received 1st class service from Ellie Amos
23 June 2024
Kallum Woods is organised and efficient. He made buying the car straight forward and easy.
20 June 2024
Welcoming staff. Helpful sales team and plenty of refreshments at the dealership
18 June 2024
Lauren couldn't have done more, she is very friendly, approachable and went out of her way to ensure I was looked after and ensured everything was in order. She explained things clearly and moved the collection time around to accommodate me.
17 June 2024
From start to finish it was all explain.
16 June 2024
Communication needs to improve
15 June 2024
lauren
14 June 2024
It was the best I have received to date. Being a previous Mercedes/Audi/JLR customer I thought the experience was just superior in every way. The choice of vehicles, the attention to detail, the eagerness of the staff to help was really impressive.
14 June 2024
Very satisfied with the service and professionalism of the sales team.
14 June 2024
100% dealt with professionally with a smile and very welcoming
12 June 2024
It was a easy and smooth experience
11 June 2024
Lauren keelling was so good at her job
10 June 2024
very professional, efficient and knowledgeable.
08 June 2024
I would like to say a huge thank you to Lauren Keeling. It was great to meet her and she made the experience of collecting my car nothing short of pleasurable. Lauren showed great patience and professionalism making the process easy. Thanks again!
07 June 2024
Very fast and smooth delivery !
07 June 2024
Swift and easy car handover
06 June 2024
Staff are very good at their job and keen to help
03 June 2024
Lauren was very helpful and explained things clearly. She's a very polite cheerful and friendly person.
02 June 2024
the sales rep asked me at the beginning what kind of a car i was looking for what my likes and dislikes where and weighed out options for me to choose my perfect car
02 June 2024
The entire process was seamless and very easy and the customer service received from Amy and Bashir was outstanding will definitely use them again
31 May 2024
Great communication and service at the centre was great
30 May 2024
It was a special event made better for me by all the staff i came into contact with at Sytner,Solihull. A big mention for Stephen Murphy and Pindi Padam who helped in all aspects of the purchase.
30 May 2024
I was very impressed with how Lauren helped out throughout the whole process. The purchase was very simple and the delivery of the new car was exceptional with her showing the features of the car seeing as it is my first electric car.
29 May 2024
Completely satisfied
27 May 2024
Everything went according to my expectations
27 May 2024
10/10
26 May 2024
Excellent communication.
25 May 2024
Friendly service by the sale person
15 May 2024
Very good, love the car
14 May 2024
Very satisfied as things went smoothly.
14 May 2024
Thankyou to the lovely Lauren to take the time to go through all the paperwork and questions I asked had a wonderful experience she explained everything properly, never rushed us being it was my 1st time buying a electric vehicle
10 May 2024
Extremely satisfied
05 May 2024
I had great service
05 May 2024
Always kept updated with progression of vehicle, outstanding service
03 May 2024
Amy, Lauren and Joe really went above and beyond to make this a personal experience
02 May 2024
Elliot was fabulous and on handover when he was poorly lauren was equally as fabulous
02 May 2024
They were really helpful throughout the hole process
02 May 2024
Great
01 May 2024
Everything went smoothly
30 April 2024
Great experience again with BMW I wouldn't go anywhere else. Lauren understood my needs when purchasing my car and ensured I was fully satisfied with my purchase.
27 April 2024
Elliot was very nice and helpful throughout the purchase
21 July 2024
You kept your promise, and made me feel luxury.
21 July 2024
Great car service and i was kept updated
21 July 2024
Overall great customer service.
20 July 2024
Nicole who I liaised with, was friendly, helpful and very courteous
20 July 2024
Excellent
20 July 2024
Everything went as planned, and explained to me
18 July 2024
Very good experience and service overall
18 July 2024
Excellent service, communication!
18 July 2024
Excellent customer service A bit on the expensive side
17 July 2024
The job was completed successfully with no problems
17 July 2024
Very satisfied
17 July 2024
I have always received an excellent service from this dealership.
16 July 2024
From beginning to end, the whole process was easy and stress free. Any members of staff I dealt with were friendly and professional.
16 July 2024
Very well priced and a happy experience
15 July 2024
appointment was on time, staff friendly, car serviced and complimentary wash & vac was great
15 July 2024
Service technicians very helpful and knowledgeable
15 July 2024
Great service as always - its why Ive had 5 BMW 1 series!
15 July 2024
All jobs done well and as discussed but it is expensive.
15 July 2024
Harrison Foster was extremely helpful and he assisted me when I was distressed. I would like to thank him for his help.
15 July 2024
Both Sam King and Benjamin Williams are more than helpful sorting out my service. The information I also received in my service video was very detailed
15 July 2024
booked to have discs and pads and was told only needed pads saving me money. glad to see a company that isn't just in it for the money
14 July 2024
Car repair on time and finished to a standard I would expect from BMW
14 July 2024
All the work I needed doing was carried out within the day and there was no hold ups the car was booked in last minute and I was able to pick time slots I wanted easy enough.
14 July 2024
Straightforward booking, effective and efficient service
14 July 2024
Prompt response
14 July 2024
Brilliant service kept informed
14 July 2024
Luckily no major issues or concerns this time round compared to the last time. Happy with the overall experience
13 July 2024
Very quick turnaround with great customer service
12 July 2024
No issues all good
11 July 2024
Communication as to what's going on with my car and how welcoming are your staff , I think Elaine on the desk and Fay was great at last people who can communicate with a direct answer.
11 July 2024
Everyone was very nice welcoming and helpful. The ladies at the welcome desk were polite and helpful in directing me on where to go. Sam king was also very helpful very informative and kept me updated on my vehicle during my visit.
10 July 2024
When booking I was offered a service which I couldn't refuse
10 July 2024
as above
10 July 2024
Customer service from Fay
09 July 2024
Diagnosed and dealt with a fault.
09 July 2024
Very welcoming
09 July 2024
No issues, from booking in with ease, timely appointment and great service - I email Millie Pretty for anything regarding my BMW and MINI and she deals with everything, always a great service! My service agent was Emma and again no issues!
09 July 2024
Just great communication
09 July 2024
Great levels of communication from service agent.
09 July 2024
Good communication, kept me informed
09 July 2024
Harrison was great, kept me informed throughout. I appreciate the honesty also, as one element of the service wasn't required.
05 July 2024
Very satisfied with service on all fronts especially from Emma Ross who is always so helpful and solves my problems.
04 July 2024
5* for the communication from faye for keeping me up to date with everything much appreciated great service from her.
03 July 2024
Easy to get what I need
03 July 2024
Very pleased job done well car now feels alot better drives without the rattling also
02 July 2024
I thought the staff I saw were incredibly helpful and accommodating
01 July 2024
Great communication and even a video sent to my phone explaining everything
30 June 2024
The service you provided was excellent, work was carried out to the car that I didn't have to ask for, car was perfect
30 June 2024
See above Thanks to Faye too
30 June 2024
Everyone is professional
29 June 2024
No problems
29 June 2024
No issues but question price of diagnostic check
29 June 2024
Friendly, helpful staff. Attention to detail such as returning my car to me clean and fully charged
28 June 2024
excellent service throughout
28 June 2024
My service advisor at Sytner Solihull was Sam King, he was very helpful and able to understand problems from customer point of view. Excellent professionalism and he kept me updated on the progress of work.
27 June 2024
MOT did on time
27 June 2024
See the answer above
26 June 2024
A good service looked after.
25 June 2024
Would have given 5stars but unfortunately it wasn't cleaned very well ??
25 June 2024
Ben was great
24 June 2024
Very happy. Guy Briscoe looked after me - went over and beyond to sort out the work on my 540i.
24 June 2024
In keeping with your consistent high service levels, thank you to Fay for dealing with my vehicle and helping you to maintain your high standards
23 June 2024
On this occasion I was very satisfied.
22 June 2024
Service completed at the price quoted at booking Video sent of car health check
21 June 2024
I was told my car would be washed and vacuumed. When I rang up I was even told that was what I g happening at the moment. However when I picked the car up it was not washed or vacuumed
21 June 2024
Happy with the service. It took too long to get the car back . It should have been 5pm but went up to 5:50pm so I had to ask my sister to pick up my son.
20 June 2024
Service was spot on
19 June 2024
I received excellent service from the staff at the Solihull dealership! My only one criticism is that the price of the four wheel alignment tracking was a little excessive.
19 June 2024
Professional service from Fay Adams though I had to keep contacting her just to get a simple answer. The issue was resolved hence why a score of 10.
18 June 2024
Excellent service. Car required a recall and there was a somewhat long-winded process by BMW to release the replacement part to fit.
18 June 2024
Service was easy to arrange, and Fay was able to answer all of the queries I had regarding ConnectedDrive and my EMAC plan etc
18 June 2024
I was very satisfied with my service experience at Sytner Solihull due to their professional and efficient service.(Credit to Fay Adams and the rest of the team)
18 June 2024
Always really good service at the Solihull branch
18 June 2024
service
18 June 2024
Car had to be kept another day to complete repair; ideally this would have been done on the same day. Thanks to Fay for sorting out a loan car.
18 June 2024
Completely satisfied
18 June 2024
after having a bad experience at our local bmw franchise, we used bmw solihull, the service department especially Chris have been fantastic and gone above and beyond to help, even loaning us his personal car as there wasn't a courtesy car available
17 June 2024
Excellent service and communication to keep me informed on the progress of my repair and service. Very pleased with Faye
17 June 2024
excellent as always, Lisa and Emma both welcomed my two children with smarties!
17 June 2024
Very good on the day (would be 5 stars) but prior to the day I was asked to do the online check-in, which didn't seem to want to load properly, and had my car as a 5 series, which I disposed of in 2022.
17 June 2024
No complaints - save for one minor point. Communication could be improved - something as simple as texting the customer when the car is going into the workshop and when it's ready
17 June 2024
All perfect!
17 June 2024
Down to vacuuming or lack of it
16 June 2024
As above, car booked in quickly & job carried out thoroughly & efficiently
16 June 2024
Check in was swift and Kyle went out of his way to ensure every part of the process went smoothly. He arranged for an MoT test to be completed at the same time.
16 June 2024
All good
16 June 2024
Everyone so helpful especially when imhad to bring car back following week for new cooling fan to be fitted. Excellent service and will highly recommend.
15 June 2024
Easy to deal with and great service.
14 June 2024
The consistent high class customer service, partnered with quality work allows for continued use.
14 June 2024
She is brilliant and a good member of the team. Always helpful
14 June 2024
The service from Emma and the guys was excellent, but £120 to diagnose a problem I knew I had seems excessive
13 June 2024
It has had a moment(not from this branch as a particular) as my warranty looks likely to be void from a previous user.
13 June 2024
Price is high. Communication on the day could be improved.
11 June 2024
Prompt and friendly service
10 June 2024
Great customer service I chose to sit and wait and was even given a small room so I could continue working while I was waiting. Very happy.
10 June 2024
Kyle in Service dept went above and beyond to accommodate our timescale. Was very helpful and kept me informed throughout.
10 June 2024
fully satisfied
09 June 2024
Take care of my car and show inspection on video
08 June 2024
no issues
08 June 2024
There was a rivet missing from the rear tyre plastic rim and this was sorted with no extra cost.
06 June 2024
Staff Kyle and Jackie were very friendly, comfortable and clean area to wait, with a nice selection of refreshments.
05 June 2024
It's just always an easy and quick experience with friendly staff.
04 June 2024
Polite and friendly service. They always try to help me out with the prices.
03 June 2024
Sam and Fay who dealt with me were very professional and polite. They were also very helpful in answering my queries.
03 June 2024
Very efficient
03 June 2024
Fay and Sam who dealt with me were very professional, polite and helpful.
03 June 2024
Timely with good communication.
03 June 2024
My MOT failed due to a damaged tyre. The price quoted at BMW was over £30 more than an identical tyre I had purchased from JustTyres only 2 weeks ago. You then agreed a lower price and said it would be delivered and fitted the next day at 10.30.
02 June 2024
In two words, follow up, so many organisations promise great customer service and then fail to deliver. Fay did exactly what she said she would do..that differentiates the good from the great.
01 June 2024
Guy Briscoe looked after me and provided top service. On hand to answer questions
31 May 2024
All went according to schedule
31 May 2024
I dealt with different team members overs a few issues and purchases and all were extremely helping Stuart and Fay were great
30 May 2024
Quick and efficient. Customer focused and every effort made to ensure the customer leaves on a high note!
30 May 2024
They done what they said they would, in the time quoted
29 May 2024
No issues and everyone was polite and helpful
28 May 2024
Very good service
28 May 2024
Friendly and helpful staff, excellent waiting environment
28 May 2024
NO ISSUES
28 May 2024
great felt welcome fast turn around on recall work as i was waiting appointment
28 May 2024
Good job done
28 May 2024
It was punctual and within timescale
26 May 2024
Everything was carried out efficiently and explained at each step
25 May 2024
Fully informed during the whole process and very efficient
24 May 2024
Approachable, responsive
22 May 2024
Good level of courtesy, hospitality and service as expected of BMW.
22 May 2024
Very accommodating, quick and efficient service.
22 May 2024
I was informed about what would be happening to my car that day,I was sent a video to inform me about various checks on my car too.
22 May 2024
Delivered the service I wanted
21 May 2024
Work completed fast and visual check video helped. Very pleasant staff and very helpful
21 May 2024
Guy Briscoe who dealt with my service was very helpful giving great advice. Kept me informed on status of service and gave also great tips on maintaining my car.. A credit to your company.
21 May 2024
No problems
21 May 2024
Service Adviser Guy Briscoe was professional friendly and efficient. Dealt with issue from my failed MOT swiftly and with ease it seemed.
21 May 2024
Great job done
21 May 2024
Full explanation of work to be carried out , video sent of car on ramps very informative.
21 May 2024
Staff very friendly and helpful free car wash was a bonus
20 May 2024
very satisfied
20 May 2024
All works were carried out!
20 May 2024
Was handled well, Fay did a good job at handback.
20 May 2024
Faultless service throughout.
20 May 2024
Looked after me well
19 May 2024
Occasionally have to wait overlong for what should be a straight forward activity eg tyre changes
19 May 2024
Ease of accommodation. Good communication with Guy Briscoe.
19 May 2024
Excellent customer service
19 May 2024
Very happy with the service
19 May 2024
Sam King did everything he said he would.
19 May 2024
Everything perfectly done
19 May 2024
Guy was great
19 May 2024
Always good customer service and no problems with car after
19 May 2024
friendly staff - Harrison at Solihull was my contact who was very helpfull
18 May 2024
All sorted very professionally, can do attitude
18 May 2024
Problem quickly solved, very efficient professional service.
15 May 2024
Sytner Solihull never disappoint. My expectations are always met there and the staff team are always welcoming and helpful.
14 May 2024
Great communication throughout and deliver all news (even bad) in a matter of fact and acceptable manner
14 May 2024
Very professional approach from from reception, service and sales. I particularly liked that the sales representative was very keen to find a new vehicle that exactly fitted my requirements rather than selling me a stock item.
14 May 2024
The service department is well organised and good with communications
14 May 2024
Service carried out quick with no issues
14 May 2024
Prompt service
12 May 2024
Looked after me
12 May 2024
Your employee, Guy, in service desk was very helpful.
12 May 2024
Pleased
12 May 2024
Everything was done to a high standard
10 May 2024
Sorted the problems efficiently
10 May 2024
Sam the guy I was dealing with kept me up to date with everything
09 May 2024
I knew exactly what to expect as I was informed every step of the way, the visual health check is always super helpful and my expectations are not only met, but exceeded!
08 May 2024
Clear scope and quality work.
08 May 2024
If you are asking about the service administrator, then I was completely satisfied. Despite being obviously busy with other clients Fay regularly kept me informed of progress during the 3 plus hours I was waiting at the dealership.
08 May 2024
The agent that managed the recall for me was very professional and friendly.
07 May 2024
Fantastic customer service provided by both Guy and Harrison.
07 May 2024
I appreciate all the work carried out as well as the health check which let me know if any urgent or minor work needed to keep vehicle in excellent condition.
06 May 2024
To have a recall done on a new to me car which was 9yrs old at the time was astonishing that the BMW brand continues to care for all customers
06 May 2024
They listen and full filled every detail
05 May 2024
Very satisfied
05 May 2024
Very helpful when booking and I was kept up to date on progress.
05 May 2024
Very efficient , informative and meet realistic time scales
04 May 2024
Service was great. Kyle was pleasant informative and friendly
04 May 2024
The service that I had was absolutely brilliant specially Harrison Foster, he was very helpful and explained everything I needed doing to my car.
04 May 2024
Easy and efficient
02 May 2024
The customer service was great from Ben, Sam, Grace, Anton, Mandy, Craig & John
01 May 2024
Job done on time with updates given. Car valeted as well
01 May 2024
Good service
01 May 2024
Harrison is a star
01 May 2024
Informative doing an in depth job The video by the service guy was impressive
30 April 2024
It is always a good service delivered to your customers.
29 April 2024
Millie the Service Advisor is wonderful to deal with, keeps you updated every step of the way and nothing is too much trouble.
29 April 2024
Good service and courtesy extended
27 April 2024
Service was all done professionally and received good advice on brake pad replacement (in particular, Millie Pretty).
21 July 2024
The whole experience was great and the customer service from Lauren was wonderful the only thing I would change that I wasn't satisfied with was the duration of time you had to wait for the vehicle which was nearly nine months or so.