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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Once booked you do get great friendly service

Service

The service centre is very efficient and I have recently been very grateful to the staff for fitting my car in for a diagnostic in circumstances that represented an emergency to me. Great service.

Service

I felt the BMW team wanted to resolve my car issue, they were keen to have my vehicle back in to work on it again, this time with a loan vehicle.

Service

My service advisor Millie made everything simple from start to finish. Kept me updated with what I needed to know and when. Couldn't be more helpful.

Service

The fault was identified and rectified as swiftly as possible. Andy gave me the option of collecting the car and coming back when the part arrived but I opted to leave it overnight and next morning it was done! Very efficient considering the climate.

Service

Your standard of service could not be faulted

Service

Kept informed as to what was they were doing with my car each step of the way

Service

Done with experience without fault

Service

Sam Walker was support help, friend and supportive

Service

Sam in service managed to book the vehicle in quickly get the repairs carried out and keep us updated as to what was happening. This personal touch is what's missing in industry these days but makes the customer experience so much better.

Service

I would like to compliment Amar Manku from the service department at Solihull. She had excellent customer services skill, great communication and always willing to help. She explained everything very well and kept me updated. Keep up the good work!

Service

Because its bmw and its the best

Service

Everyone Very helpful.

Service

Very helpful and informative service advisor, Sam, who ensured everything was handled seamlessly. Very professional and clearly very knowledgeable. Brilliant video update and great value for money.

Service

Bmw has checked 54points 13 years old car and certified most road worthy condition. Replaced the required old replaceable parts in time.

Service

Easy to book car in for work to be completed on the brakes

Service

Show room & waiting area well presented & set out particularly in these COVID times. Car was returned to me in a well valeted state & work done as required.

Service

Good service. Service completed as requested. Ready same day for when I finished work.

Service

exelent service

Service

The whole experience was great from start to finish

Service

Excellent communication throughout, especially from my Service Advisor leading the investigation into the issue I had highlighted. Sam was in charge of getting my car completed, and was clear with what needed to happen. Excellent dealer service

Service

Service was good and undertaken as planned

Service

Very nice show room, friendly staff. I also loved that you had a few classic BMW's on display.

Service

Work completed really quickly

Service

My car was due for it's first MOT but ended up after talks with Joe Taylor purchasing a brand new one first class service by all the team

Service

The process to book, check in and out was all handled in a very friendly, professional and efficient manner. The issue was swiftly resolved and all persons were excellent. The cost was very fair. They truly understand how to deliver a great service.

Service

Excellent service and advice received

Service

Very good service experience

Service

I was supplied with a detailed walk around video of my car and up-to-date progress using my App.

Service

Good overall. Prompt service, received well on arrival and followed up after with phone to see how things had gone.

Service

Car was done quickly & I was kept well informed

Service

Outstanding customer care.

Service

Service time as discussed over the phone, price was expected, friendly staff

Service

Everything was attended to and I was able to wait for it to be completed.

Service

I was made to feel very welcomed. I was regularly updated on the status of my vehicle

Service

Everything seems to be ok

Service

My car was sorted out for me , accommodated me so I didn't loose time from work . Efficient, excellent service

Service

The person I dealt with, Emma Mcgovern, was really great. Helpful and pleasant and kept me informed through the day. I've dealt with Sytner BMW a lot in recent years and she was by far the most helpful advisor I've seen.

Service

Excellent overall servive

Service

Collection of car after service and return home

Service

I needed 2 tyres same day and Solihull BMW fitted in a couple of hours which was perfect as I had to travel 200 miles that day!

Service

Excellent service

Service

Sytner Solihull are friendly and efficient, and the work they've done on my car has been of a high standard.

Service

Fast service and seen very quickly and work completed fast

Service

Excellent service

Service

Very good professional service. Agent was very helpful

Service

Went above what I expected.

Service

The work was completed within the timescales given and the staff were very obliging with my need for a space to work while the service was being completed.

Service

I had issue with my invoice but team really helped me out and sort it for me

Service

Even with the current situation (COVID-19)the atmosphere felt warm and friendly.

Service

Very good though had to wait some time when checking the car in.

Service

BMW assistance was quick to pick up the car and carried out the repair within the time stated ??

Service

Again sis what they said they were going to do.

Service

Efficient service and very friendly staff

Service

The service was carried out very efficiently and I was kept informed as appropriate.

Service

Service adviser, friendly & knowledgeable.

Service

Everyone I met was courteous and professional

Service

easy to arrange, deliver, updates

Service

First time using Solihull branch and definitely won't be my last whilst I have my bmw. Communication is brilliant. Would give 10 stars

Service

Kept well informed and a courtesy wash.

Service

Keith was able to provide the parts required very quickly

Service

All staff were friendly and welcoming.

Service

Kept upto date all the way.

Service

Fantastic customer service from Justine!

Service

Good communication from Peter

Service

No problems at all.

Service

I was well looked after by Justine at the Sytner Solihull branch and many thanks to the technicians who rectified the problem I was having with my rear drivers side window.

Service

Everything was carried out as stipulated ...... and it was washed!

Service

Peter has been excellent and always provides a truly customer centric experience. I'm given constant updates on progress and complete transparency in-terms of actual worked and cost.

Service

Lovely welcome and really 'on the ball' with the technical aspects of the work. Great hospitality while you wait - coffee made to order while you wait!

Service

Friendly and hassle free from Booking to collecting the X5 after it's service

Service

everyone is so helpful

Service

Keith Worthington the manager of the parts department, is outstanding! He fully understands his clients needs and over delivers in many cases - totally efficient and he always treats you with professionalism and courtesy - faultless. Thank You

Service

Service was completed quickly, communication was good and car was cleaned as-well as serviced!

Service

dealt with efficiently

Service

Well organised very polite staff

Service

Andy Butlin is a pleasure to deal with. Turned around really quickly, no drama at all - just professional service all the way

Service

They made sure that my car was done on time and therefore this allowed me to fulfil all my commitment throughout the day

Service

It was only a recall but very smooth process

Service

Millie is an excellent member of staff and if you ask a question it's answered professionally and importantly, listens

Service

Easy to book, exceptional customer service, comfortable environment to sit and wait. I have tried closer to me but nowhere near as good.

Service

Good service

Service

Fixed the problem - cant ask for more than that

Service

Excellent service on the day

Service

Brake fluid change completed within the hour.

Service

A no hassle experience, well looked after

Service

Efficient service

Service

I was very well welcomed by Justine and walked me through everything professionally.

Service

The service was excellent from start to finish , which makes things easy for me

Service

Identification of the problem correctly and fixing it to the satisfaction of the customer

Service

All done to a professional standard

Service

Prompt and punctual timing. Sent video of survey explaining everything. Contacted when car ready. No unnecessary waiting around.

Service

had my service done, and was told there was some software problem with the car, so had to book car in again and was told BMW would pay for taxis to get me to and from the centre. which was very helpful as I had no transport arranged at the time.

Service

Nothing was too much and service with a smile.

Service

Excellent service !!

Service

Service was amazing. Staff were polite and had great communication skills

Service

Efficient and well done

Service

I was impressed with the honesty and attention to detail of the staff

Service

Items were done as described

Service

Again, whole experience was great! Jack who looked after my car was amazing, explained everything, advised on some other repairs that needs to be done soon. And I am definitely coming back to this centre!

Service

Listened to my request and meet them. Thanks

Service

As always, great customer service, and Peter couldn't have been more helpful

Service

Excellent recent experience. James the service adviser was very courteous and attentive

Service

Lady at reception was very chatty while I waited and then the chap that booked my car in was very helpful. I also received a follow up call to check everything was ok from Andy (I think he was called).

Service

I am very happy with everything always room for improvements in every business

Service

Got my problem sorted straight away

Service

Pete was very attentive and thorough, and kept me fully informed.

Service

Excellent customer service

Sales

Arafat ordered the car and never overpromised, a real plus point. He then managed to get a cancellation and the delivery date was moved forward by 3 months. This is the second car I've bought and both times he has exceeded my expectations. Thank you!

Sales

Lauren Keeling, the New Car Sales Executive, was excellent; as were all her colleagues and the management team.

Sales

Great communication everything was easy.

Sales

We'll managed process, communication at the right time. Handover was excellent

Sales

Friendly staff, never felt under pressure to complete purchase.

Sales

Avas went above and beyond to keep me updated about my car while I waited for delivery

Sales

Very happy customer.

Sales

George was a pleasure to deal with , please ensure this feedback is passsd in. George is a credit to the company. Polite, efficient, professional and a genuine nice guy. George we purchased a bulldog from Swench Kennels, we now have our baby boy.

Sales

Nice experience

Sales

Cathrine Thompson was my sales person, and made sure all was organised for my pick up, including last minute tracker and boot mat fitted, brilliant. The finance staff were also friendly, and I have a deal I am very happy with.

Sales

Cannot fault the service we were given

Sales

Friendly. Attentive. We were listened to - problems solved as efficiently as possible. Very happy.

Sales

All went well in spite of lack of delivery drivers

Sales

I've had a great experience . Arafat has been very good .

Sales

Friendly and personal touch.

Sales

Helpful, no real problems. If we were unsure about anything we were given the correct Information.

Sales

Simple, straightforward and all questions answered.

Sales

I was able to come in and everything was sorted for me. It was a very smooth transition

Sales

Could not fault the dealer. Excellent service from order to delivery

Sales

Responsive staff and customer focus

Sales

Very helpful and answered all my questions. I had a bad experience with Landrover which left me feeling upset and without a car. BMW were so helpful and it was a completely different much better experience.

Sales

Salesman Arafat was amazing as was Amy bent before she went on maternity leave

Sales

Excellent service and advice

Sales

Car was ready when I arrived and explanation of car and finance given

Sales

Really good professional service by George and Ben at Sytner Solihull

Sales

Very satisfied due to the contact at every step and work hard to get me the best deal.

Sales

Solihull Sytner has improved to the extent I am now fully happy dealing with them, less arrogance from the staff and a more professional approach, from order to delivery, just fabulous!

Sales

Reason for this is mainly down to your sales person Arafat Ahmed who takes us through the various options and what is right for our needs without being pushy.

Sales

Really happy, very polite and friendly

Sales

Excellent customer service

Sales

Arafat kept me up to date and was very helpful when I had concerns and when my car was delayed.

Sales

Initially it was a tough process due to staff members leaving and having been 'passed' around but how it was dealt with was very professional and the level of customer service never dropped to be quite honest it just got better and better.

Sales

Cathrine and Matt were very helpful through the whole experience.

Sales

Professional, Knowledgeable and friendly

Sales

perfection in a sales person amazing

Sales

Staff very helpful and friendly.

Sales

Great experience

Sales

Very good handover. It was a shame that Andy left as I purchased the car from him but Rahul Hans took over and handled everything with perfection. Answered all my questions, dealt with my old car really easily and was a flawless handover process.

Sales

Everyone involved in the purchase and delivery of the car were great from Avas who helped me with a test drive. Rahul Hans at Solihull who was exceptional throughout the whole process and Pav Virdy with the finance.

Sales

Purchase and delivery was straight forward, all options were explained and plenty of time allowed to consider

Sales

100 % excellent service

Sales

Had an amazing experience with George, he did a fabulous job.