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Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today
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The way my advisor looked after me was good, would have been nice him seeing me out as I had spoke to him a few times on the phone but I was overall happy with the way I was looked after
Friendly and professional
Fuse was not replaced, even though it's simple. Again suggests to me car was not looked at or checked properly.
Still awaiting a manager to call and explain How on earth the car was allowed out the workshop when it was clearly not fixed
Solved my problem very quickly
a first Class experience
Ryan the guy who was dealing with me Given me a Amjid service and extremely helpfull
Customer service was excellent
Very efficient, nothing is to much trouble,fantastic management and staff. Dealer principal,Andrew Clements sold me four 911 Porsche's 1996 onwards.
The works were done on time check in was quick and easy
Efficient and helpful team who can explain what is being done with knowledge
competative prices reliable workmanship
again i always get looked after well
Quality of service, very friendly and pleasant people to deal with.
Good customer focus
Everything done efficiently
Just taken out a service plan but not had a service on my car yet, but taking out the plan was easy and past experience of the servicing is excellent.
Good and quick service Lovely staff
In short...give Charlee a raise.
Quick fixing. Detailed explanation of problems
no courtesy vehicle i had to pay for a rubbish hyundai with enterprise
The service was done on time, and the car as always was clean and what was done on the service was explained as always.
An hour, for 2 bulbs, at £62 - nothing more is needed to be said
Delay was experienced due to parts availability. This was frustrating and time consuming particularly in arranging collection of vehicle. Contacting service representative was a problem due to location in area with poor/intermittent phone reception.
All the work on my car was completed to a high standard and on time.
Excellent service from moment I entered Sytner.
Gary had some work carried out under warranty when it was only an advisory
Disappointed that for a car under warranty, there was no willingness to investigate non functioning screen washers. The presumption that they were blocked and would be £150 for about to strip down. I have no idea why they aren't working?
I required a replacement for a faulty petrol cap which shouldn't have been necessary on a 3 month old car. Sytner promptly dealt with the matter and I was impressed by their customer service.
No problems this time
The weather that day was terrible, the service fellow drove the car right to the door so we would not get a soaking. Excellent service.
It is now 7th and my key has not yet been located
only problem was a 20 min wait to get the car booked in which I thought was very excessive.
Car was serviced & washed within time
I have never had a poor service interaction in Sytner. This car purchase was no exception - an excellent experience with dealings throughout the whole process that were positive and rewarding.
Did everything I asked for but changed all of my radio/sat nav settings which I didn't discover until I was on the way to a completely new destination. Spoken instructions had been disabled and I have no instruction booklet for the entertainment.
Car was washed and vacuumed apparently but definitely to a very poor standard. Plenty of sand grit left on drivers mate or close by. 3 inches of dirt still remained on bottom of boot lid on both sides???
No issues, clear communications during service.
Highly satisfied with the reception and help given in all respects
Agent who I dealt with was good and professional
i preferred to have taken the car to local sytner in city centre
Job done no fuss
Car was very clean afterwards, seemed to drive better, however, long wait for a service adviser at drop off and pickup despite lots of empty service desks. No sense of urgency.
Ease of booking car in for its mot
Excellent, efficient customer service
The problems reported were not paid attention to. The car was not cleaned after servicing
A lot of people booked in at 8:00am so had to wait a while to be seen, maybe a little better staggering of jobs on a Friday?
Very happy with everything
Computer recording service not updated.
I was booked in for a waiting appointment but was incorrectly advised of the estimated time when booking. This did not become apparent until I dropped the car off. I then had to get a taxi home to attend tip the school run and get a lift back later.
5 minuets to book for service, 10 minuets to check in and 10 to check out
Our service advisor was Sammy Bailey and she was outstanding with her service. It is evident she is very knowledgeable and confident regarding her job. Everything that we asked for was 100% done when we collected the car.
I like to deal with one person on service reception. Was not given the opportunity on this occasion
The staff and technicians are always very helpful and professional in their attitude
Would have been completely satisfied but the behaviour of one of girls on reception was abrupt when we came to collect vehicle. Very unusual.
All staff very helpful and tried hard to achieve customer satisfaction. Special thank you to Ryan.
The MOT for which the car was sent in for as well as the servicing was not completed when I arrived to collect the car, so I had to wait for it to be done, despite having been told on the phone that everything was completed
had to wait a while for booking in and collecting car. Why score this out of 5? Not a good scale
Did what they said that they would
Knowing that there have been cost saving implementations in the showroom makes you worry slightly if there have been other cost saving implementations in the factories
Service department poor. 4 hour wait for MOT, told numerous times shouldn't be long now. Got back to vehicle, service warning still ongoing, service reset this but brush past complaint asking whether end of warranty vehicle inspection actually done?
I was fairly satisfied with the service advisor who helped me to understand parts of the service etc
Sytner Solihull completed everything they was meant to do and even cleaned my car. The person looking after my visit also sorted me a courtesy car out which I needed as I had work the next day. Thankss
Explained in previous.
Good explanation of the rationale behind the value for money
I was completely satisfied as Charlie Wilson who was our sales adverse was absolutely fantastic she took the time to explain everything In great detail made sure I was happy with all of the choices none of it felt rushed she was fantastic
Quick nd efficient service
Managed to get it ready when promised
Lewis Moore was very understanding and delivered us two brand new cars, mine fast as and the wife's very practical so happy days !
Jordan Smith was amazing, she kept in touch throughout the whole process, couldn't of wished for a nicer person to deal with
All expectations met
I had to do a bit of chasing and phoning....
Charlie was great on sales and Guy was really helpful with the aftersales
Keep up to date with every step of the process from ordering my car to collecting my car.
Everything is made very easy and enjoyable.
Because of Andy's help
The sales handler was extremley professional making the purchase of our new X3 one we're very happy with.
Karl Rogers spent a long time helping me with my final choice and also when the car arrived, he gave me a complete run down of the controls and afterwards contacted me to check I was happy with everything. This has always been how I have been treated
Charlie was great kept me up to date as often as she could!
Great people willing to make things happen