Got my problem sorted straight away
Pete was very attentive and thorough, and kept me fully informed.
Jack was brilliant and a brilliant service rep, always kept me informed about the work carried out to my car.
Efficient service on the day.
No complaints about the service
Pleasant friendly staff who delivered what they said they would.
As above. Nothing to fault at all.
Went beyond my expectations
All work done as promised first time
Andy answered all my queries with patience and had great knowledge.
How do you beat perfection? Always good service. Thank you.
All the works were completed while I waited
I was completely satisfied.
My service advisor Peter Green was attentive and professional at all times. He kept in touch by phone and listened carefully to my questions. An experienced advisor, who was always willing to put the customer first.
All my requirements were met
Justine couldn't have done any more in the crisis I had before going on holiday
Attentive staff who were aware of my disabilities and accommodated them
I was looked after and listened to by everyone I met or spoke to at the dealership.
Very happy with the service support at all stages, booking in, the work, the feedback and the return of the car.
All jobs that needed doing were done
Great service and a nice clean car
Initial work carried out, problem spotted and that too was squeezed in and returned on time.
from the beginning till the end all went very smoothly. All involved looked after us very well and were very kind.
Justine, my service advisor, explained the work to be done, costs and estimated time of car clearly and was very pleasant to interact with. She also provided me a quote for some additional work, within the day. Very pleased with the service provided
Explain what doing, I had an appointment to go to, made sure it was ready on time
I was given step by step report on the progress of my car.
All the work carried out on time as promised
Everything was just right,kept me up to date with my vehicle and the check that were completed.
MOT only, would have failed you had the required tyre in stock, fitted and passed.
Went above and beyond with washing the car and providing drinks and updates on the car when at the centre.
Quality and swift service
I was able to make a booking easily. Got my car back when I was supposed to and the service advisor was brilliant
Sam in the service dept has been outstanding. Communication by him has been detailed and thorough and he has provided the highest level of service I have seen in a long time.
Service requirements and charges clearly explained. Kept updated on progress
They did what they were supposed to do
Always great a customer experience and get great customer service from Sytner Solihull.
Issue resolved. Paid for by bmw. Courtesy rental car arranged. Additional issues with tyres /brakes identified quite late in process. Service and comms support very good.
Problem solved without delay
I was looked after by Sam and he was very professional and efficient. I elected to wait and was given a 90 time slot. The work was completed within this window and he kept me updated with progress even though he was clearly busy.
The staff are friendly, helpful and keep the customer updated throughout the service period
Very friendly and helpful
The centre staff were friendly and helpful.
Andy was very professional, service completed as required
service was completed quickly as I was waiting for this to be done. It was done quicker than I was expecting and was looked after while I waited.
Member of staff Mr Sian from the service department provided an exceptional service. Great communication and customer services skills. Keep up the good work
Could not be more helpful or friendly
Did a great job and did everything i asked for
I Dealt with Adam Mason and although he was a trainee he was polite, professional and a credit to BMW. I felt as though he listened to my needs and treated me with a friendly and approachable manor. He must be good as I ended up buying a new X5 !!!!
All aspect were excellent. any queries rapidly handled.
Exemplary service and excellent communications whilst my car was being looked after by you.
Service gentleman polite & courteous.
Very good customer service
Since buying the car, my first BM in March I have been very pleased with the dealership and staff.
Bmw did a fantastic job and we are overwhelmed with treatment of their customers.
Works carried out in a timely manner and no issues
Everyuone we dealt with was friendly and very efficient
Everything went smoothly.
From Mandy in reception to Andy Butlin in service they are always very pleasant and welcoming. Andy like always looked after my car and provided an excellent level of service. If I am being honest other dealerships could learn a few things here.
Excellent service good turn around.
Came in for warranty work and it was completed.
Great service and kept fully updated throughout
When the problem I had originally taken car in to have corrected recurred a few days later the car was taken back in immediately and the problem corrected without any extra charge.
Job done well and on time
They were very effective at resolving an emergency issue I had with my vehicle. Excellent communication and speed to turnaround.
Efficient customer service.
Very helpful service advisor
Great customer service and a very efficient. Robust covid measures in place.
All work was carried out accurately
Pete was and always is fantastic.
Fault cured and car going like a dream.
Couldn't have asked for better service.
Everyone that I spoke to was so polite, my car had a free valet which was lovely! I also spoke to a lovely gentleman called Avas on the phone!
Full service and Mot carried out efficiently
My Service Advisor kept me up to date and even had my car washed for me great customer service even went out of his way to help me with a query around mobility cars.
Friendly service well looked after
I was kept fully informed by both receptionist and Mr J Linehan my Service Advisor on what was going on and how long it was taking and the outcome when the car was ready.
On time and kept informed of progress at all times.
No issues or problems, fast and efficient service
Because I was completely satisfied.
All work completed and service advisor a pleasure to deal with and professional and knowledgeable
Staff were friendly and helpful
The service experience was great from arrival to departure. I found the video health check of the car invaluable as it clearly shows me the wear & tear of the tyres, brakes, discs and exhaust from the technicians view whilst the car is on the ramp
Very professional and Informative staff
Very polite staff in customer services and parts department. Kept informed of progress with emails daily.
Had an amazing experience with George, he did a fabulous job.
From entering BMW solihull you are welcomed a VIP received by the ladies on reception escorted to the right department during my purchase of my BMW I was well looked after kepted well informed from start to being a part of the BMW ( family )
I have been a customer of BMW for 9 years & have always purchased my card through the same person. He understands & delivers on everything I want in my car.
The car was ready within 6 days of agreeing the purchase. I never felt rushed, all my questions were answered. When I picked my car up I got a comprehensive walk round of all of its features.
I was really satisfied with the help I received as I was kept informed my car was on time
Great salesman in Steve Murphy and Ian Haughey made for a great, smooth experience.
Everything was quite smooth and I say
Very helpful and informative.
I decided to buy a new car on the Wednesday and by the Friday it was ready to collect, everything sorted within 2 days
Your salesman, Ian Haughey made the all whole sales lifecyle from original walk in visit, purchase, manufacturing updates, pickup and aftercare the best experience. He never failed to work in an open, transparent and communicative approach.
Steve Murphy made the purchase of my new vehicle a absolute delight. Steve was extremely patient and professional throughtout the whole process. The continual communication throughtout the experience made it more enjoyable. A true credit to Sytner.
George was very professional. He brokered the deal well and provided a very competitive offer for PX of my existing 4 series.
Ian's handover again. Really informative took time to go over with both of us separately.
Ian Haughey is brilliant, always listens to what I want
I was very satisfied, and when I went to collect my car the sale man Arafat helped me set up my vehicle and showed me how everything workers
Great handover from under the bmw sheet with a video. Car was set up for me with my details and I was taken through idrive. Was also sent useful videos
The sales process was clear, and concise along with the advice and yet you never lost the human touch, which was appreciated.
Extremely professional team providing great customer service from start to finish
Clear information, quick and easy purchase of new car.
Albeit the delay of my car, Elliot and Daniel pulled out all the stops to make things as right as possible.
Felt very comfortable with the whole process and excellent service from George
Matt Prentice could not do enough to make the experience magical. Whilst there were a couple of minor issues the responsiveness as a consequence was world class.
Everything explained fully in a friendly manner
Sales person was very attentive and explained the car controls well and guided me through setting the vehicle up
Clean and professional looking showroom. Polite staff
Smooth experience, can't fault it
Very helpful, knowledgeable sales experience. rahul was helpful, and kept us informed throughout the process.
Well organised even in these Covid days.
Made my purchase easy and hassle free
Sytner Solihull
Shirley
