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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

MOT completed without fuss and finished before you said it would be

Service

Always prompt service and very helpful staff.

Service

The sales team are very welcoming and helpful with everything. I felt very much appreciated.

Service

Easy booking process, attentative staff

Service

Staff very helpfull 100 percent

Service

Great service despite Covid restrictions.

Service

The guy I dealt with in the service team, (can't recall his name now) was extremely helpful and pleasant. Nothing was too much trouble and the issue I was having with the windows and mirrors was quickly rectified.

Service

Update was completed and a planned recall done at the same time.

Service

Overall amazing job done.

Service

Everything was carried out 100%

Service

Once again, Ryan clearly communicated timeframes for the repair and kept me informed throughout

Service

Polite, professional service as always

Service

Exceptional. During the current Covid crisis it was refreshing to be able to deal with this visit with ease

Service

made to feel welcomed,listened to our concerns,

Service

As above everyone I encountered were excellent

Service

The service was good

Service

Kept in touch during the day with issues needing discussion and decisions

Service

Agreed work done on time, and I was kept informed

Service

Very happy with service

Service

Ryan is a credit to your team

Service

I was dealing with Andrew Butlin at Sytner Solihull, Andy was fantastic and incredibly supportive in the decisions I made to appeal BMW's contribution, Andy was reassuring the whole way, he's an absolute credit to the team - a big thanks to Andy!

Service

Sytner BMW in Solihull always provides a high quality level of service. Service manager and service team are always polite and helpful offering the highest in service standard

Service

They dealt with my repair very well. My 4th Year insured warranty had not kicked in time for the repair but very kindly BMW decided to show me a fantastic gesture of Goodwill and settle my bill. Thanks all

Service

Covered everything very efficiently

Service

The staff were courteous and even accommodated me when I arrived late. The only very minor negative is that my end-of-warranty paperwork was never e-mailed to me. However, when I popped in again, Millie quickly sorted it out for me - thanks to her!

Service

Jess was great

Service

good service

Service

Like the video- just good service. Looked after well by Andy as usual Won't take my car anywhere else

Service

Ravi was clinical and got the job under warranty. Same day installation

Service

Great value for money and job completed on time

Service

I had noticed on start up a resonating/ vibration like noise. I thought it was just characteristic but it has now gone so I presume it was probably a loose heat shield but it was remedied with no fuss. The car is quieter generally and drives superbly

Service

Given the current climate & the limitations of the pandemic, BMW did everything possible to ensure the service was safe and efficient as always.

Service

Ryan was brilliant and communicated well

Service

Always great service from Sytner Solihull

Service

Kept very well informed with progress

Service

Good communication and professional and friendly service.

Service

Sytner handled the issue well throughout

Service

Service Advisor great

Service

Service and MOT completed within 90 minutes as promised.

Service

Usual great customer service

Service

Andy and the team were great throughout. thank you.

Service

Again friendly helpful quick

Service

They kept me in touch and my problem was cured.

Service

Very polite and on time, couldn't of been better in the circumstances

Service

Every time I visit this location there are never any dramas or issues and the communication from Ryan was absolutely spot on at every stage . Thank you Mike

Service

Couldn't ask for an easier service.

Service

Communications were excellent throughout the process and despite the strange situation we find ourselves in, it was straight forward and easy to get my car serviced.

Service

Andy look after very well

Service

Punctual and helpful.

Service

All work carried out without issue. Service in line with the BMW brand expectations.

Service

Appointment was available quickly, service was carried out exactly as specified, and the headlight aim was also checked and corrected without charge.

Service

It was a very good reception into the workshop check in and out

Service

Covid safe. Great communication throughout, excellent service. Professional throughout.

Service

Great customer service kept informed throughout process

Service

Peter Green was a very efficient and attentive service advisor. A challenging situation that occurred during the service was managed very well by Peter.

Service

Perfect

Service

Very professional, very friendly, very efficient, very helpful. A good experience. Received a follow-up call the next day.

Service

No issues

Service

Seen and dealt with promptly

Service

Everything I didn't done was done and while the car was kept over the weekend I was informed in a timely way not last minute on the Friday so that was really good.

Service

Very professional.

Service

high standard service, friendly and professional staff

Service

As always, Sytner Solihull BMW give very good, efficient service across the board.

Service

Explained everything required, no hidden charges of shocks.

Service

Ryan was very efficient.

Service

Great customer serv from ravi as always

Service

Always the best at sytner, covid measures in place were good

Service

The service was carried out on time and was ready for us to collect.

Service

The covid safe actions put in place actually made the process of getting my car serviced very efficient and better than I had expected.

Service

The attitude of staff and the ease the whole process. At no point was I unhappy with anything.

Service

Great service.

Service

A first class and most professional experience

Service

Kept well informed

Service

Positive response to queries

Service

Helpful staff, professional service, safe covid environmen

Service

Everything went smoothly, communication was good and it was extremely helpful for me that the car was collected and returned as we are in shielding.

Service

Peter was very helpful and explained everything thoroughly

Service

Millie was great!

Service

Always happy to help and keep me informed of what's happening

Service

Sam was excellent and great service. A credit to BMW

Service

Because l was completely satisfied!

Service

Young lad was very helpful and direct

Service

Because I was fully satisfied

Service

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

Service

great personal customer service

Service

Couldn't fault it

Service

The service department team are always a pleasure to deal with

Service

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Service

Good all around service

Sales

Good experience non pushy salesperson, top class covid secure measures.

Sales

Completely satisfied with the experience I had. The services was second to none during these covid times the hygiene was exceptional and despite restrictions delivered a exceptional experience

Sales

Very good service under difficult conditions

Sales

Could not have been better. Car ready all of the "stuff"ready. No hanging around just bish bash bosh and out.

Sales

All the vehicle and finance agreement details were explained clearly. The collection of the vehicle was seamless and a big thank you to Matthew Barton for making the whole process very satisfying and painless.

Sales

Responsive and competent.

Sales

Again everything was smooth. Great service and adhered to the COVID safe protocol

Sales

Excellent customer service from both the sales guys I dealt with.

Sales

I have always dealt with one sales rep he is very good at is job and very happy to continue to due business with him is name is Mr Stephen Murphy at styner Shirley branch than.

Sales

Despite Covid I was made welcome and safe. Most was done remotely which was fine but the day of car pick up still felt special

Sales

She did all she could to ensure the sale was perfect

Sales

Considering there was a pandemic, the transition was so easy & safe, I was very satifsied with the handover :)

Sales

Because we were made to feel important and we were allowed time to make our decisions without being pressured by the sales team.

Sales

The sales rep George was very professional, listened to what it was that I wanted and asked the right questions to figure out what would be the best purchase for me. I will for sure be a returning customer

Sales

Again, Arafat was extremely helpful. Kept me updated with the ongoing situation through phone calls and organised a time and date very well, especially during the lockdown etc.

Sales

Very good deal on the car. Charlee Watson was very helpful and pleasant to deal with at all stages of the purchase going back about a year when I started to test drive various models as part of a long decision making process.

Sales

Very happy. Staff were good, communication in lockdown was exceptional.

Sales

Great service

Sales

Other than late delivery which was out of the dealerships hands I am very happy with my new car =)

Sales

Under present conditions they did really well

Sales

Charlie kept us up to date with everything regarding our car from the date being pushed back to the date being brought forward.

Sales

Well looked after by Andy.

Sales

Sales rep who I dealt with Steve Murphy was always helpful and made it a enjoyable experience ordering a new vehicle

Sales

Everything was explained to me in detail