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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Anthony Miller

Sales Controller

Becky Blackburn

Sales Controller

Karl Henderson

Used Car Sales Manager

Adam Pearman

Business Manager

Anthony Richards

Business Manager

Ben Hanmer

Business Manager

James Bowring

Business Manager

Martin Pang

Business Manager

Andrew Fagan

New Car Sales Executive

Joe Taylor

New Car Sales Executive

Josh Mallard

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Lino Croce

Used Car Sales Executive

Craig Cook

Sales Executive

Guy Beckett

Sales Executive

Iqbal Khan

Sales Executive

Karl Rogers

Sales Executive

Luke Whitehouse

Sales Executive

Matt Baker

Sales Executive

Matthew Barton

Sales Executive

Nabeel Karim

Sales Executive

Peter Cole

Sales Executive

Stephen Murphy

Sales Executive

Syed Ahmed

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service

Service

Friendly and professional

Service

No follow-up call I have called twice left messages and still no response. Mis-information throughout the process

Service

The staff were fine

Service

Car service booking suited my needs and was completed on time

Service

I took my car in for a repair which after driving away was found to be incomplete. I have had 9 book my car in again for something that could have been avoided if checks were performed.

Service

Highly professional in every aspect

Service

Couldn't ask for more

Service

Service is always great

Service

All aspects explained and vehicle returned on time. Future requirements for service outlined.

Service

Everyone I spoke to were simply fantastic.

Service

Because all needs plus working space offered

Service

Very satisfied. Difficult to get to deal with the service reception person I wanted.

Service

I have no issue with dealership, consistently good service, staff are excellent

Service

Overall I felt looked after, free tea and coffee was great, the car was cleaned for free

Service

Dreadful service, told repeatedly car finished, just being washed. Never got washed and was returned filthy

Service

Friendly efficient service, kept informed of progress throughout

Service

Car was in on time and service was completed promptly.

Service

i liked the fact that a dedicated advisor kept you informed as the work was done

Service

Service and EGR valve change under warranty all ok.

Service

The service was excellent from Sammy and the other staff who looked after me whilst I waited for the service to be completed. On the day of my service the valeting was severely delayed but I didn't mind much as I was able to work in the waiting area

Service

Always seems to take ages

Service

Always greeted

Service

Please with service... cost of first service was a little expensive at £365

Service

Very efficient

Service

Sytner Service were awesome

Service

Very professional and done to time.

Service

My car was taken to Sytner by a BMW Emergency Service vehicle. On arrival, they inspected it then immediately rang me to give a price and rough timescale for the repair. The repair was completed to my satisfaction within the quoted time and price.

Service

Your valeting guys scuffed up my alloy wheel a few months ago and now when I give my car you don't want to wash it

Service

Same as above, great sales executive, poor advice, and poor post sales experience.

Service

They had difficulty in finding the problem after being attended to on two occasions roadside but eventually found the problem and made sure I had a loan car while the issue was being investigated

Service

Brought a brand new x5 50d m and had to wait for sales man to wash and put number plates on no presentation at the the dealer ship after spending £79.000 I think it's poor service

Service

Would have scored 5 stars but for the significant delay waiting for the service advisor to become free when both dropping off and collecting the car.

Service

No complaints, all items ticked and I trust carried out!

Service

3 hours wait for mot and chaotic. Although the staff member offered a discounted rate for my mot when I complained about the wait, which was appreciated.

Service

Only reason not for 5 stars would be they said they cleaned my car but didn't.

Service

The car annual services at BMW costs more compare to any other approved BMW garage hence we should receive outstanding services

Service

There was a query over information provided by the garage and a subsequent discussion relating to the invoice but in the end it was all settled amicably and we parted friends.

Service

Prompt service this time. But you are helpful when you are getting money.

Service

Not centres fault at time of booking- not told it was a 2hr+ major service and how long it would take. Would have been easier to be offered the courtesy car - too late to get at time of service. Would be willing to pay extra for collection/ drop off

Service

They done what they said they would on time with no mistakes.

Service

After going back in for the same repair, there was no courtesy car available. Which was very inconvenient. The customer service person wasn't very polite in explaining things. In all fairness though I was picked up from work

Service

Resolution of winter to summer tyre change problems ie lack of tyres arriving on time and stone damage to the brake disc adnd pads.

Service

It took time to find the fault with my car, but I was kept informed about the problem.

Service

Exactly what I expected

Service

This is the worst serve I have received form BMW Although Millie was apologetic and very helpful

Service

Vehicle was booked for an end of service warrantee and MOT. Told should only be about two hours, dropped car off at 08:00. had not heard anything about whether vehicle ok or not so called dealer at 16:15 to be told only just gone into service bay.

Service

Very friendly staff

Service

Happy with the service. Friendly staff.

Service

When I collected my car and drive off I noticed the aerial was left in the passenger footwell. Not sure why it was unscrewed.

Service

Reception team too busy chatting to even acknowledge me, service advisor very offhand and I am sick of being told to give a 10/10 in any survey. Full marks are earned by exemplary service and going the extra mile.

Service

No answer for not completing the car tyre change properly. Just an apology.

Service

Not all problems fixed but went a long way to fixing them car will be back this Thursday.

Service

very good service

Service

Easy to arrange,very halpfull gave me call when the car was ready

Service

You assume service done correctly

Service

The rattle from the passenger compartment, which I was told was resolved, wasn't and now I have to visit the garage AGAIN

Service

I reported that my sunroof did not close properly and rattled, whilst the rattle was fixed it still does not close properly and was advised that this is "within manufacturer tolerances",I have 45 other BMW 5 series in my fleet and this is not correct

Service

Efficient booking system, job completed on time at a reasonable price.

Service

Refused collection/delivery (wrong as Alphabet have a contract). No loan car available. Told car all ready, go outside and car not washed - service person didn't believe me and came and checked herself! Already waited ages, wasn't going to wait more.

Service

Looked after and kept informed. Plus pleasant surroundings with drinks while you wait.

Service

very disappointed and still not resolved

Service

The service interval doesn't appear to be reset,- says 300 miles to my next service. Also I can't see how you justify an extra £300+ for major service. The " Replacement of most filters and microfilters" should be in the tens, not hundreds of pounds.

Service

Very quick

Service

I had to wait at least 20 minutes before a service adviser was available.to book the car in. Also had to wait to collect the car.

Service

Very satisfied

Service

It's pity the light leather upholstery and trims etc cleaned only the day before by myself were left marked and scuffed after the vehicle had supposedly received a wash and clean.

Service

My MOT documents were misplaced by service staff & even after calling twice & been promised to call back & arrange for MOT certificate. I haven not received yet even after 10 days .

Service

everything good

Service

I was left to feel out of touch when I asked for a proper invoice showing what I had just paid for, in fairness I was sent a hard copy of a proper invoice the next day , which I wasn't expecting as I had been told these weren't used now !

Service

Hundreds of pounds of damage caused by inept valeting. Why did use a Brillo pad to wash the car? £50k car ruined.

Service

The customer service and car care is the best

Service

Appalling customer service. Incompetent administration.

Service

Excellent service . Completely took over the whole miserable process of car incident .

Service

Service was slower than normal but otherwise great

Service

Still things outstanding and need to return back

Service

Car booked in for a I-drive problem & a strange noise when opening the car. Three days later and many phone calls I get the car back..

Service

The service provided by BMW sytner was ok

Service

The staff are friendly and efficient in dealing with you. The only problem is the car parking as it is difficult to find a space to park when you arrive at the premisses

Service

Radio pre-sets cancelled. Phone not connected

Service

I couldn't find anywhere to park, I arrived early for a 11am appt but had to wait until 11:10 to be seen. They didn't take my address and I would have expected the washer fluid to have been topped up.

Service

Brilliant as always

Service

Car was supposed to have a wash and vac but didn't

Service

The only very slight negative was that I had to wait for about 10 minutes to book the car in on the day, but as I was not in a hurry it wasn't really a problem.

Service

Excellent service with clear overview of what was going too happen and how much it would cost. The car was ready on time and the service was really quick.

Service

Job handled competently.

Service

As above, would have liked more information about the recommended work and the cost and time it could be completed by BMW

Service

everyone in the Dealership were brilliant but for the cost of the service and the cost of the X5 I drive I would expect the car to be cleaned internally and externally a lot better than what this was. I had to pay to get it properly cleaned after.

Service

Sytner Solihull from end to end are exception in every way.

Service

When contacted by you, I was assured task would take no longer than 90 minutes; I specifically asked about timing as had previously had poor service in this respect. Arrived before 10:00; car returned to me at approx 12:20 but only after complaint.

Service

Always have great service at sytner in solihull .

Service

Booked a 90 minute 'while you wait' MOT but it took almost 4 hours.

Service

Efficient, on time, friendly, helpful

Service

Failure to deliver on promises made. Asked if I wanted car valeted after MOT, I said yes. Came to collect car at agreed time and it had not even been superficially washed. Same had happened previous year.

Service

Once again very efficient and helpful but pricing of services and repairs high

Service

This is the firt time I had a bad experience but it was bad enough to rate 1 star. I expect after paying over £500 to have exemplary quality control. Not this time. Very upset.

Service

Everything enacted as promised, promptly and with information.

Service

The service on my car delayed but I was told and I accepted it would be ready for the day after. I called up the next day waited 3+hrs only to be told the car wouldn't be ready til the following Monday wigich threw my plans the weekend in the air.

Service

Replacement of new automatic gearbox was carried out without any problems but trying to speak to someone is infuriatingly difficult and I am getting totally exasperated at the lack of response Not enough characters so see next section

Service

Everything that should have happened, did.

Service

I would like to thank particularly Lisa McVeigh, Andrew Butlin and Nick Adams for their help towards helping me out

Service

All work done to a high standard in timescale agreed

Service

I had 4 tyres replaced , next day one tyre was completely flat , this could have cause a serious accident ..as iam travelling to Spain in next few days.

Service

Customer service was good , your well looked after when visiting the branch.

Service

The service was fine and covered on my contract. The car wash and vacuum was poor with visible dirt still on the car and wheels. I would have expected better from a premium brand.

Service

The personnel at the service desk was very good. Unfortunately the problem with the car was not rectified. Such as brake noise, twice I informed about the brake noise but both times I was informed that there was no problem. The noise still exists

Service

Poor customer service and lack of communication.

Service

The body work was not checked.I spotted 2 new scratches on the car front bumper of which one was fixed.Other was spotted after reaching home,as I was in a hurry to get to work.After the service the car seems a bit rough and not very smooth as earlier

Service

Andrew Butlin and Lisa McVeigh are a credit to your company. Couldn't fault them.

Service

MOT was done on time and was kept in touch with the progress while I waited.

Service

Outstanding 5 star service as always. Well done everyone

Service

No courtesy car

Service

Brilliant experience, stress free, professional staff, fantastic product

Sales

An excellent worry free experience.

Sales

No issues. Fast delivery.

Sales

Lewis Moore dealt with my order from start to handover and is a credit to the brand.

Sales

Test drive was booked in quickly and sale agreed on our second visit

Sales

Very professional sales staff and team , caring and attentive.

Sales

Again, perfect service. This is my fourth consecutive BMW and my wife is also a customer.

Sales

Lewis Moore who sourced the car for us, was fantastic and a great asset to your team. From finding the car, continual communication with us, to handing the car over at the showroom, Lewis has been brilliant.

Sales

Excellent service by Stephen Murphy

Sales

The sales executive was very nice, she explained everything we needed to know , she was wonderful

Sales

Delivery date slipped but bmw is authorised s temp car same model

Sales

I dealt with a dealership quite a distance away, firstly enquiring regarding a used car in stock and my contact was Nabeel Karim. He was very pleasant and managed to convert me on to a brand new car for less monthly cost. He was very polite and infor

Sales

Just the issue with the car that was found for me not being secured. Other than that it was good.

Sales

could not have had better service

Sales

Process very easy, personnel very professional and extremely helpful

Sales

The experience was positive in every way, the showroom was very impressive.

Sales

Syed was exceptional with the service he provided. Levels above executives I've dealt with in the past. A true asset to Bmw Sytner

Sales

Great handling from initial query to sales

Sales

Charlee Watson who I dealt with was fantastic. Very friendly and approachable, had great product knowledge, and provided and excellent service throughout the process. Jordan Smith at handover was great too.

Sales

Lewis Moore was excellent, thorough, efficient, completely clear and very personable throughout the entire process.

Sales

Friendly staff

Sales

Jason the salesman was excellent in explaining everything in depth and nothing was too much trouble. He was very professional and obliging. The video of my cars arrival was also a nice touch.

Sales

The service I received from Lewis Moore was Excellent. He was very helpful, listened to what I was looking for in a new car, very attentive to detail and was a pleasure to deal with. He is a credit to your Team at Sytner Solihull. Thanks Lewis

Sales

Lewis at the Solihull branch was excellent , knowledgeable, and helpful. The whole process of choosing and ordering the car was seamless- so much so that you could almost forget you were actually paying for it,

Sales

Professional processing was clearly explained and we received a courteous and efficient handover when the new car was collected. Lewis was polite, professional and efficient at all times. It was a pleasure to deal with a non pushy car salesman.

Sales

IT all went very smoothly. Sales staff are always pleasant to deal with

Sales

A fantastic experience all round

Sales

Kept informed throughout the process

Sales

Steve Murphy was very good and helpful and all his paperwork was completed very efficiently. Finance paperwork provided by other members of the team took 3 goes to get right & led to delays on the day of collection which could have been avoided

Sales

Sounder full staff

Sales

The salesman (Lewis) was extremely friendly and courteous. Answered every question and was very professional.

Sales

We were kept informed every step of the way and were sent photos when the car arrived at Solihull which was a really nice touch. The sales assistant, Jason was excellent.

Sales

I have been using this center for 13 years. I will be continuing.

Sales

Again, the way I was treated was very professional.

Sales

Really great service from Stephen Murphy. First time I have bought a new car and he made it a pleasure. Gave advice at the right times and made sure I considered all the relevant points.

Sales

Completely satisfied with the great service provided.

Sales

With the hard sales approach given and once the deposit was PAID we had very little contact from the sales person and still await a follow up call to see how satisfied we are with the vehicle we purchased as promised? Good service demonstrated????