MOT completed without fuss and finished before you said it would be

Always prompt service and very helpful staff.

The sales team are very welcoming and helpful with everything. I felt very much appreciated.

Easy booking process, attentative staff

Staff very helpfull 100 percent

Great service despite Covid restrictions.

The guy I dealt with in the service team, (can't recall his name now) was extremely helpful and pleasant. Nothing was too much trouble and the issue I was having with the windows and mirrors was quickly rectified.

Update was completed and a planned recall done at the same time.

Overall amazing job done.

Everything was carried out 100%

Once again, Ryan clearly communicated timeframes for the repair and kept me informed throughout

Polite, professional service as always

Exceptional. During the current Covid crisis it was refreshing to be able to deal with this visit with ease

made to feel welcomed,listened to our concerns,

As above everyone I encountered were excellent

The service was good

Kept in touch during the day with issues needing discussion and decisions

Agreed work done on time, and I was kept informed

Very happy with service

Ryan is a credit to your team

I was dealing with Andrew Butlin at Sytner Solihull, Andy was fantastic and incredibly supportive in the decisions I made to appeal BMW's contribution, Andy was reassuring the whole way, he's an absolute credit to the team - a big thanks to Andy!

Sytner BMW in Solihull always provides a high quality level of service. Service manager and service team are always polite and helpful offering the highest in service standard

They dealt with my repair very well. My 4th Year insured warranty had not kicked in time for the repair but very kindly BMW decided to show me a fantastic gesture of Goodwill and settle my bill. Thanks all

Covered everything very efficiently

The staff were courteous and even accommodated me when I arrived late. The only very minor negative is that my end-of-warranty paperwork was never e-mailed to me. However, when I popped in again, Millie quickly sorted it out for me - thanks to her!

Jess was great

good service

Like the video- just good service. Looked after well by Andy as usual Won't take my car anywhere else

Ravi was clinical and got the job under warranty. Same day installation

Great value for money and job completed on time

I had noticed on start up a resonating/ vibration like noise. I thought it was just characteristic but it has now gone so I presume it was probably a loose heat shield but it was remedied with no fuss. The car is quieter generally and drives superbly

Given the current climate & the limitations of the pandemic, BMW did everything possible to ensure the service was safe and efficient as always.

Ryan was brilliant and communicated well

Always great service from Sytner Solihull

Kept very well informed with progress

Good communication and professional and friendly service.

Sytner handled the issue well throughout

Service Advisor great

Service and MOT completed within 90 minutes as promised.

Usual great customer service

Andy and the team were great throughout. thank you.

Again friendly helpful quick

They kept me in touch and my problem was cured.

Very polite and on time, couldn't of been better in the circumstances

Every time I visit this location there are never any dramas or issues and the communication from Ryan was absolutely spot on at every stage . Thank you Mike

Couldn't ask for an easier service.

Communications were excellent throughout the process and despite the strange situation we find ourselves in, it was straight forward and easy to get my car serviced.

Andy look after very well

Punctual and helpful.

All work carried out without issue. Service in line with the BMW brand expectations.

Appointment was available quickly, service was carried out exactly as specified, and the headlight aim was also checked and corrected without charge.

It was a very good reception into the workshop check in and out

Covid safe. Great communication throughout, excellent service. Professional throughout.

Great customer service kept informed throughout process

Peter Green was a very efficient and attentive service advisor. A challenging situation that occurred during the service was managed very well by Peter.

Perfect

Very professional, very friendly, very efficient, very helpful. A good experience. Received a follow-up call the next day.

No issues

Seen and dealt with promptly

Everything I didn't done was done and while the car was kept over the weekend I was informed in a timely way not last minute on the Friday so that was really good.

Very professional.

high standard service, friendly and professional staff

As always, Sytner Solihull BMW give very good, efficient service across the board.

Explained everything required, no hidden charges of shocks.

Ryan was very efficient.

Great customer serv from ravi as always

Always the best at sytner, covid measures in place were good

The service was carried out on time and was ready for us to collect.

The covid safe actions put in place actually made the process of getting my car serviced very efficient and better than I had expected.

The attitude of staff and the ease the whole process. At no point was I unhappy with anything.

Great service.

A first class and most professional experience

Kept well informed

Positive response to queries

Helpful staff, professional service, safe covid environmen

Everything went smoothly, communication was good and it was extremely helpful for me that the car was collected and returned as we are in shielding.

Peter was very helpful and explained everything thoroughly

Millie was great!

Always happy to help and keep me informed of what's happening

Sam was excellent and great service. A credit to BMW

Because l was completely satisfied!

Young lad was very helpful and direct

Because I was fully satisfied

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

great personal customer service

Couldn't fault it

The service department team are always a pleasure to deal with

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Good all around service

Good experience non pushy salesperson, top class covid secure measures.

Completely satisfied with the experience I had. The services was second to none during these covid times the hygiene was exceptional and despite restrictions delivered a exceptional experience

Very good service under difficult conditions

Could not have been better. Car ready all of the "stuff"ready. No hanging around just bish bash bosh and out.

All the vehicle and finance agreement details were explained clearly. The collection of the vehicle was seamless and a big thank you to Matthew Barton for making the whole process very satisfying and painless.

Responsive and competent.

Again everything was smooth. Great service and adhered to the COVID safe protocol

Excellent customer service from both the sales guys I dealt with.

I have always dealt with one sales rep he is very good at is job and very happy to continue to due business with him is name is Mr Stephen Murphy at styner Shirley branch than.

Despite Covid I was made welcome and safe. Most was done remotely which was fine but the day of car pick up still felt special

She did all she could to ensure the sale was perfect

Considering there was a pandemic, the transition was so easy & safe, I was very satifsied with the handover :)

Because we were made to feel important and we were allowed time to make our decisions without being pressured by the sales team.

The sales rep George was very professional, listened to what it was that I wanted and asked the right questions to figure out what would be the best purchase for me. I will for sure be a returning customer

Again, Arafat was extremely helpful. Kept me updated with the ongoing situation through phone calls and organised a time and date very well, especially during the lockdown etc.

Very good deal on the car. Charlee Watson was very helpful and pleasant to deal with at all stages of the purchase going back about a year when I started to test drive various models as part of a long decision making process.

Very happy. Staff were good, communication in lockdown was exceptional.

Great service

Other than late delivery which was out of the dealerships hands I am very happy with my new car =)

Under present conditions they did really well

Charlie kept us up to date with everything regarding our car from the date being pushed back to the date being brought forward.

Well looked after by Andy.

Sales rep who I dealt with Steve Murphy was always helpful and made it a enjoyable experience ordering a new vehicle

Everything was explained to me in detail