Sam was excellent and great service. A credit to BMW

Young lad was very helpful and direct

Because I was fully satisfied

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

The service department team are always a pleasure to deal with

Couldn't fault it

great personal customer service

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Generally very satisfied with all aspects, slightly disappointed that my vehicle could not be cleaned but understandable during the current Covid crisis.

No issues at all.

Part fitted and car back within 2 hours

Nice people to deal with

It took longer than expected and COVID-19 didn't help with no drinks.

Excellent service as always.

Staff and service was very good

The service was slick, reasonably priced, polite and efficient staff and a Covid 19 safe environment. I had to change the time slightly but that was accommodated.

Great to see the efficient COVID secure layout at Solihull. Member of staff Andy had excellent communication skills and was a pleasure to speak to. Keep up the good work!

Just the BMW experience is so straightforward from purchase to service

No negatives. Good communication and on time service.

On point.

Friendly. Efficient

I was looked after while I waited

Had great customer service from James and reception. Smiling alot and friendly. Sorted my problem so I thank the technicians who worked on my car.

They did what I asked them to .

I booked a 90 minute while-you-wait service/MOT but waited almost 3 hours before my vehicle was ready, despite no faults or issues. There was no communication to me about this delay. Staff were polite, and the COVID procedures were well organised.

I was advised my car had failed its MOT due to a nail in tyre and they would order a new tyre at £175. I said I would have the work completed local to my home, when I collected the car the MOT had been passed. Clearly Sytner pushing for more charges

Well organised

Efficient professional service delivered by friendly, Covid 19 safe staff

Professional service.

Carried out MOT and Brake Fluid replacement fairly quickly and gave full report of issues.

Very happy with the service

Problem identified and sorted.

No waiting at service centre. Arranged for me to go out and contacted me upon completion of service. Car ready to drive away when I returned.

No problems with the staff or the quality of work undertaken.

Andrew Butlin and his Team where very professional and attentive. Hence five Stares.

Very efficient and good COVID systems

I turned up early, and I told the man who gave my key to that i was waiting, headed fine and my car was serviced within two hours.

Explained what was to be done and did it

Good service

Problem was resolved quickly and am very happy with new windscreen

All went well

Covid restrictions did not affect the smooth workings of the service staff

Polite and helpful

Well organised and courteous

Done In timely manner The problem with the car was resolved and diagnosed very quickly

Satisfied

Great service, Covid measures are excellent and friendly, welcoming and efficient staff.

Good

Can't fault the service

Even though, as it turned out, my car didn't require servicing for a further four months it was possible to carry out a recall procedure and a useful vehicle health check also.

Again, helpful accompanying video. Good Cobid-19 measures in pmace

I have made a complaint which has not been taken seriously

Did what was required

Efficient and friendly service. I was kept informed during the whole process.

Excellent service and workmanship

good service, problem free

very efficient

Did everything that needed to be done on time and kept me aware of any issues.

All work done to the highest quality. kept up to date with each sales advisors.

no issues with service or staff

All work was done and completed on time.

Polite and helpful

Great service and prompt booking in. Only downside was that car could not be dropped off to me due to covid restrictions and hence I couldn't collect in for a couple of days after service had been completed due to NHS work commitments.

The work was completed to my satisfaction, within the quoted timescale and and within the estimated cost.

Again, great service, greet welcoming and attentive team.

Prompt, friendly service.

Went for service. No problems. Looked after well.

Lisa McVie arranged everything most efficiently

very flexible in providing alternates, but would have liked a more detailed report of the fault discovered!

Good communication and videos Easy to talk to someone

James kept in constant touch with what was happening, what was required and what he recommended. I was very impressed with his patience and understanding.

Always on time and car running well

Car was collected on the day it was agreed and brought back as arranged

Highly efficient, safe and a job well done.

Hassle free, No issues

Everything went to plan

Although historically I have also used another 'local' BMW dealership for servicing, I originally purchased this vehicle from Sytner Solihull & have always been satisfied with their performance.

Great service !

Outstanding customer service

i was amazed to have been given a next day slot.

- Found the issue - Fixed the issue - found other warnings and contacted me before updating.

quick service

Easy to book in, fast efficient service .

The service was carried out without any issues

I was attended in time and continuously updated on the things that needed done. The safety conscious advise was also a great eye opener

Process for drop off was quick, felt safe, and a lot quicker than normal!

Everything as predicted. Good courtesy. Friendly. Video record of car check.

I was impressed at how well Sytner had adapted to provide a Covid Safe environment yet still provide the same personal efficient service as well. The repair work was carried out quickly on the day.

Friendly excellent staff

Service carried out efficiently and on time

They let you know exactly what's going on.

Everything was explained to me in detail

Great overall service provided from regular updates. Alongside responding back to any queries in a timely manner.

Despite the difficulties surrounding Covid 19, all steps were taken by the staff and Dealership to ensure that my wife and I felt comfortable and safe throughout the whole vehicle sales and handover process.

Listening to me what I required

I was very well looked after . Kept in touch when the new car would be ready . In the delivery everything was explained as best as possible within Covid environment . Texts afterwards to ask if car was ok and also if I had any questions .

Kept me up to date with everything. Answered any questions that I had.

Everything as expected

Excellent and professional set up, sales and service. Andy Shortland, Elliot Nelson and Ben Hamner did their very best as usual to Organise another car for my family:) Great work by the Sytner Solihull team:)

Andy was great and kept me informed with the process and answered any questions I had quickly and helpfully. Pleasure to work with.

The showroom was always clean, Covid rules were followed and staff were professional.

Charlee Watson did a great Job start to finish, even during lockdown I was given options, kept up to date & made to feel valued.

We took our time choosing a car, which is unusual for us. The staff were very patient and kept coming up with alternative options for us, which was great and we eventually agreed on the 3 series, which we are more than happy with.

Brilliant Service, professional approach and the sales guy Andy Shortland a dream to deal with.

Very organised and able to deal with everything remotely during Covid.

Great experience

With COVID-19 we were still able to sit in the car and take one out for a test drive, making that extra effort really makes the difference in having confidences i was buying the right car for myself and the family.

sales people were friendly, polite and attentive to my "needs" and came forward with acceptable options.

Speedy delivery

The explanation of how things worked in my new car was of high quality

My car was clean and nicely presented when I picked it up. I was informed weekly by Andy of the progress of my car

The car was presented Perfectly with a introduction to all the features inside. Explanations were given for everything and brief demonstrations.

Simple and helpful process and personal customer service

Very happy, the customer service was excellent and I would definitely come back in the future.

Charlie!!! Absolute asset to your business

Everything was all ready for me.

From an excellent cold call from Amy, made to feel valued and welcome by Andy and Amy. No rush or excessive pressure. Very personable and knowledgeable. Kept very well up to date throughout the process by all concerned. Queries answered quickly

Steve is excellent. There were a few little frustrations at the beginning due to no proper hand over (due to Covid). Steve sorted out straight away and always responded to my questions promptly. He put me in touch with your tech expert which helped

Excellent service faultless completely customer focused before and after sale

Sales agent listened to my needs and went away & met requirements. Car collection was straight forward also

Everything went smoothly, couldn't be happier

Very satisfactory experience throughout.

The car was delivered before the date I thought it would be and the handover was very quick

The sales person was very helpful in answering all questions and we even tried my wheelchair in and out of boot spaces.

Thrilled with my new car and the effort the team went to to get it delivered on a special day

always kept well informed

The car looked amazing when it was ready to collect.

Elliot Nelson, Andy Shortland, Amy Bent, Lewis Moore and Anthony Miller were all absolutely fantastic with their dedication and commitment to finding my family with 2 cars. Excellent service and well deserved praise to all.

Arafat was very helpful and not too pushy

Good attention to detail

Arafat and Elliot were extremely helpful and clearly both passionate about the cars which made it a more exciting experience.