great video provided for service & advice, the service showed up a very small object in my tyre which could of caused an accident.

Very friendly staff at every stage from reception to sales and servicing. Answered all my questions and came out to the car to show me several things I was not sure about.

Service Advisors are very helpful and welcoming

For the work that was carried out I feel it was ridiculously expensive

Individuals manner and approach spot on

My issues were not fully resolved up to my satisfaction.

Staff were not friendly. And also they’ve asked me if i want my car cleaned, i said yes, and when i came to pick it up, they haven’t cleaned it

Excellent customer service - always

Dealt with my breakdown quickly and made up for the damage caused to an alloy wheel with organising a prompt repair.

This is because somebody called me to discuss work to be carried out and they had been instructed to call my husband. This happened as Millie was on lunch. Also boot could have been hoovered,

Considering my car arrived via Bmw Assist at 4.50 on a Saturday the service dept where very courteous and helpful and when advised I was going to Cornwall on the Thursday advised they would do their very best to repair the car before.

Very kind and professional staff from reception to service depertment with kind and professional Mrs. Millie Pretty and Rob Ellen technician who quickly solved the problem.Thanks again

The car was in good shape and was well cleaned .

Simply top class! My service issue was resolved first time with minimum fuss.

The lady that dealt with me was efficient but not massively friendly. Not a major issue, but felt more like I was being processed. Last time I was in I was served by a pregnant lady - cant remember her name - she was lovely. So came to expect that

I cannot fault the high standard of service they give

great service communication excellent received a video of my vehicle when it was on the ramp getting serviced haven’t seen that happen before from any other dealer, overall staff are very polite

Happy with the service - again due to no vehicle being offered - had to wait over 2 hours

Car was ready when service said it would be

Excellent service & staff are very friendly

As above its the first time ever not been very satisfied that it needed brakes and pads as above

Called very quickly from initial call to Coventry, booked in to suit, updated through the day and the work completed to satisfaction

Everything was sorted.

Satisfied with their products and service

I had a couple of badly damaged alloy wheels, one of which was beyond repair. It was found to be difficult to replace the damaged alloys to match up with the remaining two, which meant I had to purchase a set of new alloys.

Staff, quick

no further comments are necessary

Always look after you while waiting - nothing is a problem

The work they have done is always of a high standard.The Senior Service guy I deal with (Nick Adams) is very knowledgable and good to deal with.

Ease of booking. Service completed in a timely manner.

I was supposed to be getting a courtesy full valet as my car hadn’t been washed at all the last time it had been in for a service however this now needed to be prebooked and hadn’t been booked in advance. Speakers failed again but yet to get booked

Wasn’t able to give me more information on the day car booked in . When I picked up the vehicle told me that they will get in touch with me but it was left to me to make contact the next day just before dealership closes

The availablity was great compared to all my other local dealerships. Pleasant staff and great atmosphere.

Staff were very helpful

Exemplary service and attention to detail.

Fault identified and resolved in the same day

The knowledge, attentiveness and relaxed atmosphere from all membersof the team gave a welcoming, comforting and settling feeling.

Courteous staff and quality of service

Helpful staff and happy to agree discounted pricing when extenuating circumstances occur

Service took longer than anticipated. Should have been an hour and a half to two. Was two and a half due to the number booked in at that time. Would have appreciated an update. Maybe better scheduling of service slots is needed.

I can't fault the service from the service team at my local Synter. They fitted me in at very short notice to sort out the fuel pipe leak when they were clearly fully booked, which was very important as I needed the car urgently.

Once again the best unrivalled, Nick your Sevice Manager top man nothing to much trouble

I was satisfied with the professionalism and responsiveness of Yasmin Holmes, the Service Advisor but I thought that the hourly charges for the mechanic were very high.

staff are friendly and efficient ,i received two courtesy calls to make sure that everything was satisfactory

Asked for replacement interior door handle which was fine but they have marked interior door panel

Good advice offered

The engineer concerned went the extra mile to deal with my issues as a matter of urgency

Problem was fixed, free of charge, also given an office to work in

I have experienced good attentive professional service from BMW

Extremely helpful/polite/professional

The customer service is second to none, I was always made welcome when ever I arrived at the BMW centre.

Very friendly and informative sales advisor.

Felt welcomed, very accommodating, no fuss and a new car!

Steve dealt with us on both times we have had a car and he has made the experience welcoming and nothing is to much to do for you