Sytner Solihull from end to end are exception in every way.

When contacted by you, I was assured task would take no longer than 90 minutes; I specifically asked about timing as had previously had poor service in this respect. Arrived before 10:00; car returned to me at approx 12:20 but only after complaint.

Always have great service at sytner in solihull .

Booked a 90 minute 'while you wait' MOT but it took almost 4 hours.

Failure to deliver on promises made. Asked if I wanted car valeted after MOT, I said yes. Came to collect car at agreed time and it had not even been superficially washed. Same had happened previous year.

Efficient, on time, friendly, helpful

Once again very efficient and helpful but pricing of services and repairs high

This is the firt time I had a bad experience but it was bad enough to rate 1 star. I expect after paying over £500 to have exemplary quality control. Not this time. Very upset.

The service on my car delayed but I was told and I accepted it would be ready for the day after. I called up the next day waited 3+hrs only to be told the car wouldn't be ready til the following Monday wigich threw my plans the weekend in the air.

Replacement of new automatic gearbox was carried out without any problems but trying to speak to someone is infuriatingly difficult and I am getting totally exasperated at the lack of response Not enough characters so see next section

Everything enacted as promised, promptly and with information.

I would like to thank particularly Lisa McVeigh, Andrew Butlin and Nick Adams for their help towards helping me out

Everything that should have happened, did.

I had 4 tyres replaced , next day one tyre was completely flat , this could have cause a serious accident ..as iam travelling to Spain in next few days.

Customer service was good , your well looked after when visiting the branch.

All work done to a high standard in timescale agreed

The personnel at the service desk was very good. Unfortunately the problem with the car was not rectified. Such as brake noise, twice I informed about the brake noise but both times I was informed that there was no problem. The noise still exists

The service was fine and covered on my contract. The car wash and vacuum was poor with visible dirt still on the car and wheels. I would have expected better from a premium brand.

Poor customer service and lack of communication.

The body work was not checked.I spotted 2 new scratches on the car front bumper of which one was fixed.Other was spotted after reaching home,as I was in a hurry to get to work.After the service the car seems a bit rough and not very smooth as earlier

MOT was done on time and was kept in touch with the progress while I waited.

Andrew Butlin and Lisa McVeigh are a credit to your company. Couldn't fault them.

Outstanding 5 star service as always. Well done everyone

No courtesy car

Lack of communication regarding expected numbers at collection time was poor resulting in a normal 5 min collection being a) delayed by 30 mins b) rushed (although courteous) A one off I would agree, but something that could have been managed better

Excellent service

Excellemt service and communication, parking a bit of a problem though.

Punctual service within time allocated and comfortable surroinding to wsit while service wad being done.

My car was not particularly well cleaned. Apparently I could have upgraded it but wasn't asked.

Very thorough

Looked after well whilst I waited, car was checked over & returned at exactly the time they said it would be ready, even received a video of my car on the ramp before I left the showroom

The work was done as planned but not in the timescale I had asked for. Parking my car on arrival was extremely difficult and I had to drive round car park a couple of times waiting for someone to leave a space.

booked my car into your garage with plenty of notice and the service wasn't great, I didn't get a call regarding my car to say what was wrong with it or if it was even ready, I chased in the afternoon with a promise of a call back and I didn't !

Good waiting facilities

Good customer service but as always, expensive!!!

Customer comes first

Fast efficient service level despite being very busy

Not at all. The care and service and reassurance has gone. Now it is like any other dealer where they want to churn out cars without providing the due care it used to have

The dealership was efficient apart from the dirty state of my vehicle

consistent delivery of quality service

Great service

Customer service not as good as before. Advisors seemed rusgphed. I had to wait about 20 minutes to pick my car up and the advisor was quite abrupt and not particularly friendly. I asked about the winter tyres from my previous X1 (2014) which are in

Unbelievable bad service. Very poor communication Wrong trye tread advice reported Hire car not organised No contact for days Being put through to answer phone that's full and can't receive messages Hire car with no fuel Hire car with service

As stated above the service advisor provided a poor level of service.

Quick, free car wash and hover, areas to get on with work while waiting.

Car was booked in for 90 mins while u wait service and MOT - not sufficient time and car kept overnight although that wasn't the main problem as my car wasn't valeted despite my request, Sytner were apologetic but.....

had to wait a while (15 minutes or so) at drop off and collection. thought the person who I met at drop off was not very customer focused.

Even though they were extremely busy (because of a recall) they looked after me. Lewis was more than helpful as well.

Great staff and professional service. Excellent showroom

Was made to feel valued

As above - quality customer service & environment to wait around in (I opt for 'service whilst you wait')

The person (Ravi Singh) that dealt with me for the day was courteous and helpful, especially with dealing with my warranty provider. See response to Q3 for more details. I am keen to know what you make of the advice I was give on my phone call.

Pickup information from the dealership was a pain. I would have thought that just giving car registration should be sufficient to get progress on the car but it seems I was to remember the name of the person who collected that car and where the perso

The car was being fixed for a recall on its starter motor and software. However it wasn't until I got home tha I realised that all my settings had been erased, no one told me this was going to happen. This included my phone

The service offered was a complete waste of my time. I was 100% disappointed.

Very professional, welcoming and friendly staff.

In and out within an hour for a brake fluid service

Pleasant enough for the transaction itself but Not the right experience for the BMW brand. The Solihull site is crowded cramped and generally compromised. Completely at odds with your Brand values

friendly staff ,great service

Both the reception and the service personal who assisted me delivered a first class service

Polite, friendly staff who helped me get back on the road as quickly as possible.

Didn't start work on my car until mid afternoon, then realised they didn't have the part. Had to keep it overnight and no courtesy car provided.

As above - good service and friendly people

Lewis was very professional and relaxed about the sale. He was attentive at all times and was able to answer any questions that were put to him. It was a pleasure to deal with him.

The quality of the service and work of the engineers carrying out the service was excellent however my experience in the showroom was not and I had to wait for a long time to be seen and then everything felt very rushed.

As above, service person Millie Pretty was very efficient

Good service

As mentioned, I was not welcomed by Mark the service advisor. The day my car was due to be picked up I had to communication from him, I chased this up twice on the day to which I was told I would receive a call.

Service not carried out - just top up to fuel additive.

Service staff extremely helpful staff gladly answering all queries and service with a smile. My only gripe was that someone in the body shop failed to return my 'phone call and I had to ring again the next day.

Because u never done the work

Poor customer service

Very satisfied with the service which was carried out whilst I waited. Also, recall work carried out at the same time, which was great.

I'm always happy with the consistent service that I get and as a family we will continue to use BMW

Did not check tyres as asked.

My car was not cleaned very well

I'm always happy with the consistent service that I get and as a family we will continue to use BMW, we are so pleased with all the members of the team but Carl especially desire a special mention.

For jobs where you have opted to wait for your vehicle, the time can be significant ... in my case up to 2 hours. This is difficult for BMW, but maybe there needs to be some innovative thought given to how to entertain/occupy the customer ...

I'd booked a "waiting" appointment, as you don't pick up from home anymore. I waited for nearly 3 hours and was late for an appointment, as I'd been told by the advisor it would be only 2 hours. Not happy.

Dealt with Yasmin holmes, Millie Pretty and Nigel who were very informative and great to deal with. Always kept me updated and informed. Nigel was brilliant in diagnosing the fault and repairing it, was very happy with the service provided by all 3.

As well as a routine service, there was outstanding warranty work required on the car. I had been told parts would be ordered however this didn't happen meaning another visit. The courtesy car waiting times are too long and insurance costs annoying.

Job carried out with minimum fuss.

I found a broken wheel arch liner a few days after collecting the vehicle and there were no arguments over it's replacement. I also found that a rear carpet mat was missing and a new one was quickly provided.

Service with a smile

After multiple issues throughout my experience, i will be sure to avoid this dealership in the future.

The communication at the end of the service could have been a little better.

The work was not carried out.

Found a scratch in my rear wheel and a scratch on the pasenger seat, I can't prove it but I am sure they weren't there before it went in. Also had my autoglym done again as it wasn't done correctly when purchased. I have had no registration card!

Service department excellent.

I was not happy with the condition it was returned to me...it may be the garage thst toed my car to bmw...they left a large print of details of my cars in crayons written on my front windscreen...I was unable to take off.. it damaged the wipers

Fairly satisfied. The standard of the car cleaning has reduced in the last two visits. Seats not hoovered. Carpets not hoovered properly

Problem reported, attention given, job done.

Customer service provided by Ravi very good

Millie was very polite, helpful and kept me informed.

I was kept waiting for over an hour while the service department tried to get approval to carry out the service under my service plan. It was only my keeping chasing them that they got approval

See above, car also left to be hand washed. Rear alloy scratched badly, managed informed - being left for refurb

Ridiculously expensive £499 for a service.

Very good

Courteous and efficient

Good communication

Nothing is to much trouble

i got what i needed done, but their carpark is too small, and the prices too high.

Great service

The follow up from the service manager was less than professional. He was too busy to be curteous to the point of being rude he agreed eventually to take my claim to BMW. I had to follow up a full 8 days later as they'd not done it. Disappointing

Quality service, but expensive.

Friendly staff

.

Very Satisfied, It's professional

Seamless service

No hassle drop off collect sparkling clean inside and out

Did exactly what was required

car cleaned and finished ahead of time

I was able to get my car in for repair on the same day

Courteous staff who nothing was too much for

Car not in carpark and had to wait for it to be located and bought back to me. when car was returned, contradictory to the document I had previously signed it has now had a wash and vac.

The excellent customer service I received on the day by Andy including the helpful advice, Communication regarding offers available to me.

Completed the work with no issues

Steve Murphy was very good and helpful and all his paperwork was completed very efficiently. Finance paperwork provided by other members of the team took 3 goes to get right & led to delays on the day of collection which could have been avoided

Sounder full staff

The salesman (Lewis) was extremely friendly and courteous. Answered every question and was very professional.

We were kept informed every step of the way and were sent photos when the car arrived at Solihull which was a really nice touch. The sales assistant, Jason was excellent.

Again, the way I was treated was very professional.

I have been using this center for 13 years. I will be continuing.

With the hard sales approach given and once the deposit was PAID we had very little contact from the sales person and still await a follow up call to see how satisfied we are with the vehicle we purchased as promised? Good service demonstrated????

Completely satisfied with the great service provided.

Really great service from Stephen Murphy. First time I have bought a new car and he made it a pleasure. Gave advice at the right times and made sure I considered all the relevant points.

all went smoothly and to my satisfaction

Great service

Top car. Top service. Top people. Nothing left to chance. Nothing left unturned.

Overall everything was great but there was a lot of waiting around on the day of picking up my car. But the garage was very busy so this is understandable.

Great easy service and presentation of my new car

Staff were polite and informative

Lewis Moore was very patient throughout our lengthy visit to the Dealership, and made car suggestions that were very helpful and helped us to decide on the X3 we purchased. He was a credit to Sytner and BMW.

Was provided with regular updates on the progress and manufacturing of my new car. Collection day topped off the whole experience! Lewis went through all the controls in the car before I drove off, ensuring I was happy to leave and was comfortable.

This was largely due to the sales executive Lewis Moore who was knowledgeable very helpful honest and sincere. A credit to your team.

I have been interacting with Sytner Solihull centre for over 5 years and the service has been fantastic. Special thanks to Stephen Murphy and Adam to go out of the way to make me a repeat customer.

Always made to feel like a privileged customer!

Steve Murphy and Ben looked after our every need and Taylor made a deal to suit our needs

I could not recommend Synther in Solihull enough! Our sales representative Lewis was great, full of knowledge on BMW and very helpful He provided me and my family with lots of information and also a lot of guidance on choosing the best vehicle for us

Looked at two options, full facts for both options made available.

Looked after all the way through and kept fully informed at all times and nothing was too much trouble

The whole experience was trouble free and it made my purchase and return of previous car so easy and yet very thorough.it gave me confidence that all was ok.

The whole package is very good, the quality of the product is extremly high, whilst the service provided by the salesman and finance expert was first class.

Staff always helpful and polite. Especially Andrew Fagan

From the first test drive, through to the final delivery of my new car, the whole experience was first class, the salesman Lewis Moore was extremely knowledgeable on all aspects of the cars I was interested in. All I can say is I am an extremely sati

The team were extremely helpful and knowledgeable

The sales men kept me informed at all times

Car came when BMW said it would. Ready and waiting for me.