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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Sam was excellent and great service. A credit to BMW

Service

Young lad was very helpful and direct

Service

Because I was fully satisfied

Service

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

Service

The service department team are always a pleasure to deal with

Service

Couldn't fault it

Service

great personal customer service

Service

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Service

Generally very satisfied with all aspects, slightly disappointed that my vehicle could not be cleaned but understandable during the current Covid crisis.

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No issues at all.

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Part fitted and car back within 2 hours

Service

Nice people to deal with

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It took longer than expected and COVID-19 didn't help with no drinks.

Service

Excellent service as always.

Service

Staff and service was very good

Service

The service was slick, reasonably priced, polite and efficient staff and a Covid 19 safe environment. I had to change the time slightly but that was accommodated.

Service

Great to see the efficient COVID secure layout at Solihull. Member of staff Andy had excellent communication skills and was a pleasure to speak to. Keep up the good work!

Service

Just the BMW experience is so straightforward from purchase to service

Service

No negatives. Good communication and on time service.

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On point.

Service

Friendly. Efficient

Service

I was looked after while I waited

Service

Had great customer service from James and reception. Smiling alot and friendly. Sorted my problem so I thank the technicians who worked on my car.

Service

They did what I asked them to .

Service

I booked a 90 minute while-you-wait service/MOT but waited almost 3 hours before my vehicle was ready, despite no faults or issues. There was no communication to me about this delay. Staff were polite, and the COVID procedures were well organised.

Service

I was advised my car had failed its MOT due to a nail in tyre and they would order a new tyre at £175. I said I would have the work completed local to my home, when I collected the car the MOT had been passed. Clearly Sytner pushing for more charges

Service

Well organised

Service

Efficient professional service delivered by friendly, Covid 19 safe staff

Service

Professional service.

Service

Carried out MOT and Brake Fluid replacement fairly quickly and gave full report of issues.

Service

Very happy with the service

Service

Problem identified and sorted.

Service

No waiting at service centre. Arranged for me to go out and contacted me upon completion of service. Car ready to drive away when I returned.

Service

No problems with the staff or the quality of work undertaken.

Service

Andrew Butlin and his Team where very professional and attentive. Hence five Stares.

Service

Very efficient and good COVID systems

Service

I turned up early, and I told the man who gave my key to that i was waiting, headed fine and my car was serviced within two hours.

Service

Explained what was to be done and did it

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Good service

Service

Problem was resolved quickly and am very happy with new windscreen

Service

All went well

Service

Covid restrictions did not affect the smooth workings of the service staff

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Polite and helpful

Service

Well organised and courteous

Service

Done In timely manner The problem with the car was resolved and diagnosed very quickly

Service

Satisfied

Service

Great service, Covid measures are excellent and friendly, welcoming and efficient staff.

Service

Good

Service

Can't fault the service

Service

Even though, as it turned out, my car didn't require servicing for a further four months it was possible to carry out a recall procedure and a useful vehicle health check also.

Service

Again, helpful accompanying video. Good Cobid-19 measures in pmace

Service

I have made a complaint which has not been taken seriously

Service

Did what was required

Service

Efficient and friendly service. I was kept informed during the whole process.

Service

Excellent service and workmanship

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good service, problem free

Service

very efficient

Service

Did everything that needed to be done on time and kept me aware of any issues.

Service

All work done to the highest quality. kept up to date with each sales advisors.

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no issues with service or staff

Service

All work was done and completed on time.

Service

Polite and helpful

Service

Great service and prompt booking in. Only downside was that car could not be dropped off to me due to covid restrictions and hence I couldn't collect in for a couple of days after service had been completed due to NHS work commitments.

Service

The work was completed to my satisfaction, within the quoted timescale and and within the estimated cost.

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Again, great service, greet welcoming and attentive team.

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Prompt, friendly service.

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Went for service. No problems. Looked after well.

Service

Lisa McVie arranged everything most efficiently

Service

very flexible in providing alternates, but would have liked a more detailed report of the fault discovered!

Service

Good communication and videos Easy to talk to someone

Service

James kept in constant touch with what was happening, what was required and what he recommended. I was very impressed with his patience and understanding.

Service

Always on time and car running well

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Car was collected on the day it was agreed and brought back as arranged

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Highly efficient, safe and a job well done.

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Hassle free, No issues

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Everything went to plan

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Although historically I have also used another 'local' BMW dealership for servicing, I originally purchased this vehicle from Sytner Solihull & have always been satisfied with their performance.

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Great service !

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Outstanding customer service

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i was amazed to have been given a next day slot.

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- Found the issue - Fixed the issue - found other warnings and contacted me before updating.

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quick service

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Easy to book in, fast efficient service .

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The service was carried out without any issues

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I was attended in time and continuously updated on the things that needed done. The safety conscious advise was also a great eye opener

Service

Process for drop off was quick, felt safe, and a lot quicker than normal!

Service

Everything as predicted. Good courtesy. Friendly. Video record of car check.

Service

I was impressed at how well Sytner had adapted to provide a Covid Safe environment yet still provide the same personal efficient service as well. The repair work was carried out quickly on the day.

Service

Friendly excellent staff

Service

Service carried out efficiently and on time

Service

They let you know exactly what's going on.

Service

Everything was explained to me in detail

Sales

Great overall service provided from regular updates. Alongside responding back to any queries in a timely manner.

Sales

Despite the difficulties surrounding Covid 19, all steps were taken by the staff and Dealership to ensure that my wife and I felt comfortable and safe throughout the whole vehicle sales and handover process.

Sales

Listening to me what I required

Sales

I was very well looked after . Kept in touch when the new car would be ready . In the delivery everything was explained as best as possible within Covid environment . Texts afterwards to ask if car was ok and also if I had any questions .

Sales

Kept me up to date with everything. Answered any questions that I had.

Sales

Everything as expected

Sales

Excellent and professional set up, sales and service. Andy Shortland, Elliot Nelson and Ben Hamner did their very best as usual to Organise another car for my family:) Great work by the Sytner Solihull team:)

Sales

Andy was great and kept me informed with the process and answered any questions I had quickly and helpfully. Pleasure to work with.

Sales

The showroom was always clean, Covid rules were followed and staff were professional.

Sales

Charlee Watson did a great Job start to finish, even during lockdown I was given options, kept up to date & made to feel valued.

Sales

We took our time choosing a car, which is unusual for us. The staff were very patient and kept coming up with alternative options for us, which was great and we eventually agreed on the 3 series, which we are more than happy with.

Sales

Brilliant Service, professional approach and the sales guy Andy Shortland a dream to deal with.

Sales

Very organised and able to deal with everything remotely during Covid.

Sales

Great experience

Sales

With COVID-19 we were still able to sit in the car and take one out for a test drive, making that extra effort really makes the difference in having confidences i was buying the right car for myself and the family.

Sales

sales people were friendly, polite and attentive to my "needs" and came forward with acceptable options.

Sales

Speedy delivery

Sales

The explanation of how things worked in my new car was of high quality

Sales

My car was clean and nicely presented when I picked it up. I was informed weekly by Andy of the progress of my car

Sales

The car was presented Perfectly with a introduction to all the features inside. Explanations were given for everything and brief demonstrations.

Sales

Simple and helpful process and personal customer service

Sales

Very happy, the customer service was excellent and I would definitely come back in the future.

Sales

Charlie!!! Absolute asset to your business

Sales

Everything was all ready for me.

Sales

From an excellent cold call from Amy, made to feel valued and welcome by Andy and Amy. No rush or excessive pressure. Very personable and knowledgeable. Kept very well up to date throughout the process by all concerned. Queries answered quickly

Sales

Steve is excellent. There were a few little frustrations at the beginning due to no proper hand over (due to Covid). Steve sorted out straight away and always responded to my questions promptly. He put me in touch with your tech expert which helped

Sales

Excellent service faultless completely customer focused before and after sale

Sales

Sales agent listened to my needs and went away & met requirements. Car collection was straight forward also

Sales

Everything went smoothly, couldn't be happier

Sales

Very satisfactory experience throughout.

Sales

The car was delivered before the date I thought it would be and the handover was very quick

Sales

The sales person was very helpful in answering all questions and we even tried my wheelchair in and out of boot spaces.

Sales

Thrilled with my new car and the effort the team went to to get it delivered on a special day

Sales

always kept well informed

Sales

The car looked amazing when it was ready to collect.

Sales

Elliot Nelson, Andy Shortland, Amy Bent, Lewis Moore and Anthony Miller were all absolutely fantastic with their dedication and commitment to finding my family with 2 cars. Excellent service and well deserved praise to all.

Sales

Arafat was very helpful and not too pushy

Sales

Good attention to detail

Sales

Arafat and Elliot were extremely helpful and clearly both passionate about the cars which made it a more exciting experience.