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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly and helpful staff.

Service

Everything was excellent

Service

great personnel

Service

Made it easy for me

Service

Great customer care

Service

First class staff

Service

Well organised

Service

friendly staff

Service

Excellent. Staff are very welcoming

Service

Friendly and helpful service staff.

Service

The problem with my car was handled both efficiently and politely.

Service

Easy booking and useful information during service

Service

More than happy with the experience. Staff, in particular Peter Green, were friendly, professional and knowledgeable. It was also reassuring to see strict coved rules being applied.

Service

See previous answer/comments.

Service

Everything fine

Service

Nothing to criticise or complain about.

Service

Service completed within the set time schedule. Helpful and friendly staff at the dealership.

Service

No complaints. Andrew Butlin was friendly and knowledgeable and he dealt promptly and accurately with the problem. While the car was in Andy sorted out our tyre pressure issue.

Service

They fixed the problem within the timescale they promised

Service

I have every confidence that my car will be looked after and any work done will be to the highest standard.

Service

Work always delivered on time, on price and kept informed

Service

Reliable MoT. Outside clean.

Service

Under current circumstances have had good service staff, have been polite and friendly had annual service carried out all good do like the video health check and the courtesy call the next day.

Service

Dealt with Peter in service department, he was very helpful and polite.

Service

Good communication from Chris

Service

na

Service

Sam was brilliant and a thorough professional in his dealings.

Service

Professional, Friendly and a very human approach in a difficult time.

Service

I had another issue arise which was quickly rectified and an appointment made for me to drop the car in with no delay.

Service

Great efficient service and professionalism

Service

Everything worked well and efficiently. The service contact was also helpfyl, polite and efficient.

Service

Better now washing cars again

Service

Service agent was very pleasant - very prompt service

Service

Simple oil change but completed as per time schedule

Service

I was kept in touch with progress. Good job done and car beautifully valeted.

Service

Great experience on my visit

Service

Everything sorted quickly and efficiently.

Service

My battery is losing charge as I am not using my BMW much and only for short journies. I needed a battery charger but was warned against using it where the vehicle has "stop/start". Anthony Vincent in Spares was very helpful and explained what I need

Service

No hassle, very well organised

Service

There were issues that could have proved very costly to myself. The situation was resolved by BMW head office contributing 95% of the cost. I received attractive rates for other work which possibly negated the 5% I had paid for the main problem.

Service

Works all done in a day, with again communication throughout.

Service

Very efficient and polite. Great service.

Service

No problems, helpful staff, car booking in, work and collection was all to a good standard.

Service

Good

Service

No complaints

Service

Great Reception Staff (MIllie) and excellent and prompt reply to my emails by Deputy manager of Service Dept.

Service

No reason to complain!

Service

I was kept informed throughout

Service

Service experience was fine. I was looked after very well by Jack on the service team. Polite and professional. As mentioned above, would have preferred car to be picked up from home.

Service

Good communications throughout the buying experience. Would definitely recommend.

Service

Did exactly what I needed, and quickly.

Service

consistent service

Service

Booking, reception, representative, work done, cleanliness of vehicle, transport arrangement, covid measures etc all first rate, thank you

Service

Very courteous and professional.

Service

Got the job done in a timely fashion

Service

Courteous efficient service

Service

Prompt and recorded message

Service

Car was serviced and looked after properly.

Service

Dealt with promptly and very professional.

Service

Jack was excellent and efficient, and also the ladies greeting me were friendly

Service

Solved my problem quickly at a fair price

Service

As previous

Service

Friendly, helpful, polite people

Service

Very happy with the video information i received about my car. Thought it was a great idea.

Service

Did what I expected

Service

Very professional and well organised with all COVID restrictions car ready when agreed.

Service

My vehicle was turned round in a couple of days. Fault rectified, not waiting weeks on end to book in.

Service

Did exactly what they said they would do.

Service

the representative Peter, is helpful & sincere

Service

Jack Linehan Keep me upto date with what was happening all the time and got my car back within a decent time scale

Service

No queues. Staff polite and efficient

Service

Fixed the problem

Service

Friendly and efficient service.

Service

Consistent, friendly service

Service

Consistently good service over the years.

Service

Andy kept me fully updated via calls or emails. Didn't over promise and was always very honest.

Service

It was all done when it should have been

Service

Good

Service

James was more than helpful and gave me useful information on my car.

Service

Kept informed. Always polite. Great job. Felt like Sytner really cared about my experience

Service

I have always been satisfied during the five year life of my current car with service at this branch.

Service

Happy with service

Service

Tristan your service advisor, understood what was required to be carried out in terms of work to the car from my perspective and kept me informed throughout the day and work progressed

Service

All issues are always rectified

Service

bmw did what they said would do without any fuss

Service

Simply was a good experience.

Service

Very good service

Service

Get job done fast and hastle free

Service

Attentive staff and work completed within stated time

Service

The guy who was dealing with me was friendly and helpfull

Service

The work was carried out quickly and I was kept informed and looked after

Service

As I said in question 1

Service

Couldn't fault customer service.

Service

As answer 1

Service

Whole exchange experience was without problems

Service

Again courteous, friendly and professional people; a pleasure to do business with.

Service

They fixed the problem and I don't have to think about it anymore.

Service

All questions answered

Service

Very pleased with service , I was kept informed on service progress by Chris, he's customer service was excellent.

Service

I arrived at the pre arranged time slot. My car was completed within the hour as promised.

Service

Friendly staff, very professional. Beautifully clean showroom

Service

The service was carried out in the time specified with extra work identified in the vehicle health check also completed very quickly.

Service

Always chosen Sytner Solihull due to fantastic service and friendly staff - all from the reception counter, to sales to service. This is what sets Solihull apart from other car dealers and other Sytners - the friendly 'non pushy' service.

Service

Polite, friendly and professional staff.

Service

All tasks completed.

Service

Sytner offered exceptional customer service and was very helpful.

Service

Have kept in touch with staff over many years

Service

Cant fault the service from start to finish

Service

Pleased that they was able to help me and repair my vehicle

Service

Very clean and relaxing while waiting

Service

I wish they could wash the vehicle as well, I understand this is due to the pandemic that they couldn't.

Service

Efficient service

Service

All issues explained and handled professionally. Andy Butlin in service was exceptional, as usual he took care of the matter and kept me updated on a regular basis. It is people like Andy and Sue in reception that makes this dealership stand out.

Service

Excellent service

Service

Very easy and efficient service

Service

Good service

Service

Everything as anticipated

Service

Superb. Staff so friendly and ready to help always

Service

The staff were very informative, friendly and professional. Also the work that was carried out was done in good time.

Service

see above

Service

Excellent customer centric experience and nice people as well. What's not to like...

Service

I was kept informed of the progress of my repair and when I would be able to collect

Service

Tops as always

Service

See above

Service

Quick & well done service

Service

Job completed well within time given. Courtesy car provided

Service

Kept us informed and kept car overnight as required

Service

Everything they said they were going to do, they did.

Service

My issue was dealt with efficiently

Service

Always very satisfied when dealing with Sytner.

Service

Recall issues was handled quickly

Service

Problem I had seemed to be fixed

Service

Always professional yet warm and friendly. You have great service team working at Solihull and the contact centre.

Service

Service was quick and professional

Service

I was impressed with Millie Pretty the Service Advisor. She was very courteous. I was able to book my car in at a date and time that was convenient, kept updated on the progress and was promptly contacted once my car was ready for collection.

Service

The service was efficient and the video very helpful

Service

Please see above

Service

All went smoothly but it was expensive considering I've done practically no miles in the last year!

Service

Very Covid-safe, quick and efficient

Service

No problems

Service

The quality of the staff, efficiency of the service, and the standard of the work is consistently high.

Service

I was looked after fairly well

Service

Excellent service

Service

Great service.

Service

Same as above

Service

Service was swift and I got my car back in next to no time on the same day in pristine condition after a faulty air condition anomaly

Service

The service department were efficient, and solved my problems quickly, but were sometimes hard to contact

Service

Always outstanding service

Service

Good service and mot

Service

all good, only issue was that that there was no waiting room and it was freezing outside but I understand this is hard due to covid

Service

Even with COVID everything was still able to work and service was excellent

Service

See above

Service

Again I received a great service

Service

My enquiry was dealt with very quick and in a courteous way

Service

Service efficient and of high quality, no complaints

Service

No complaints

Service

Great service

Service

Very prompt, service done ahead of time, sound communication and protocols with CV19

Service

Very efficient

Service

They were able to sort out my mot and service very quickly

Service

Was always available when I wanted update.

Service

As above

Service

Warranty repair carried out with no problems

Service

I turned up for what I thought was a service but in fact it was just a recall for the charger lead. So instead of having to leave my car there for the whole day it was sorted out within 30 minutes.

Service

Helpful and did everything as he said he would

Service

All work carried out in a reasonable timescale to what will be BMW specs gauranteed.

Service

No issues, great service, stayed in touch

Service

The reason to go for service from bmw is that they care and I can tell the difference.

Service

The whole experience from the initial enquiry through to the final collection was handled very well, with constant updates and honesty where deadlines weren't able to be met due to Covid-19 issues.

Sales

Excellent service throughout

Sales

Arafat is a great ambassador for BMW and for Sytner. Reassured me every step and took care of everything needed. Completely trust him.

Sales

From entering through the doors to reception Mandie greeted us with a warm welcome and a smile and looked after very well and we felt safe.

Sales

Would have been completely satisfied but Covid restriction meant we didn't receive the usual handover. This is no reflection on the dealership

Sales

Was fully satisfied with the service provided remotely due to COVID restrictions. All paperwork was fully organised and payment was dealt with without a fuss.

Sales

As above, friendly team, warm welcome

Sales

George at BMW Sytner in Birmingham - not my usual dealer - was efficient very helpful understanding of my requirements and well versed in the product a new M4 Competition - the first sold at the branch. He kept me fully advised throughout the proces

Sales

Car is everything I hoped for and attention made the whole purchase experience seamless ... on hand al of the time in a difficult covid situation .. couldn't have asked for more

Sales

Very slick process and all paperwork well explained.

Sales

Ian went above an beyond to make sure I understood the car and it's computer system, whilst remaining within covid guidelines

Sales

I felt I was kept updated throughout the journey of ordering to hand over.

Sales

Just overall nice ecperience

Sales

I received excellent service from the sales executive and the financial team throughout the process - both were easy to contact and were able to effectively answer any questions I had.

Sales

Sytner Solihull team have always been exceptional. Steve Murphy has always been the perfect salesman

Sales

George and Matt's attention to customer service made a 5* buying experience. Exceptionally happy with the customer service and my new Car!

Sales

Sales man was very professional and helpful throughout the process of ordering to delivery. A nice touch was that the head of sales also introduced himself to me.

Sales

Amazing,Free Flowing Service And Advice Throughout Processs

Sales

Although the process was online and over the phone Rahul and his team were fantastic

Sales

Sales assistant provided a quick an efficient service

Sales

Friendly, professional, helpful

Sales

The customer service was excellent

Sales

Really easy process

Sales

I have had a brilliant service start to finish at Sytner Solihull. Arafat Ahmed has been superb and i cannot thank him enough for his assistance from start to finish.

Sales

Wonderful service

Sales

It was quick and easy

Sales

Given the current difficult circumstances the process was efficient and it felt safe. The sales executive kept me informed and was helpful at every stage.

Sales

George was incredibly helpful, he kept me updated throughout the process and was always available to answer any questions I had.

Sales

The are very good with customer's

Sales

Staff are very friendly and professional.

Sales

Sales person gave me options for delivery in my time scale. the collection of my new car was seamless.

Sales

We always get the result in the end