Once booked you do get great friendly service
The service centre is very efficient and I have recently been very grateful to the staff for fitting my car in for a diagnostic in circumstances that represented an emergency to me. Great service.
I felt the BMW team wanted to resolve my car issue, they were keen to have my vehicle back in to work on it again, this time with a loan vehicle.
My service advisor Millie made everything simple from start to finish. Kept me updated with what I needed to know and when. Couldn't be more helpful.
The fault was identified and rectified as swiftly as possible. Andy gave me the option of collecting the car and coming back when the part arrived but I opted to leave it overnight and next morning it was done! Very efficient considering the climate.
Your standard of service could not be faulted
Kept informed as to what was they were doing with my car each step of the way
Done with experience without fault
Sam Walker was support help, friend and supportive
Sam in service managed to book the vehicle in quickly get the repairs carried out and keep us updated as to what was happening. This personal touch is what's missing in industry these days but makes the customer experience so much better.
I would like to compliment Amar Manku from the service department at Solihull. She had excellent customer services skill, great communication and always willing to help. She explained everything very well and kept me updated. Keep up the good work!
Because its bmw and its the best
Very helpful and informative service advisor, Sam, who ensured everything was handled seamlessly. Very professional and clearly very knowledgeable. Brilliant video update and great value for money.
Bmw has checked 54points 13 years old car and certified most road worthy condition. Replaced the required old replaceable parts in time.
Easy to book car in for work to be completed on the brakes
Show room & waiting area well presented & set out particularly in these COVID times. Car was returned to me in a well valeted state & work done as required.
Good service. Service completed as requested. Ready same day for when I finished work.
The whole experience was great from start to finish
Excellent communication throughout, especially from my Service Advisor leading the investigation into the issue I had highlighted. Sam was in charge of getting my car completed, and was clear with what needed to happen. Excellent dealer service
Service was good and undertaken as planned
Very nice show room, friendly staff. I also loved that you had a few classic BMW's on display.
Work completed really quickly
My car was due for it's first MOT but ended up after talks with Joe Taylor purchasing a brand new one first class service by all the team
The process to book, check in and out was all handled in a very friendly, professional and efficient manner. The issue was swiftly resolved and all persons were excellent. The cost was very fair. They truly understand how to deliver a great service.
Excellent service and advice received
Very good service experience
I was supplied with a detailed walk around video of my car and up-to-date progress using my App.
Good overall. Prompt service, received well on arrival and followed up after with phone to see how things had gone.
Car was done quickly & I was kept well informed
Outstanding customer care.
Service time as discussed over the phone, price was expected, friendly staff
Everything was attended to and I was able to wait for it to be completed.
I was made to feel very welcomed. I was regularly updated on the status of my vehicle
Everything seems to be ok
My car was sorted out for me , accommodated me so I didn't loose time from work . Efficient, excellent service
The person I dealt with, Emma Mcgovern, was really great. Helpful and pleasant and kept me informed through the day. I've dealt with Sytner BMW a lot in recent years and she was by far the most helpful advisor I've seen.
Excellent overall servive
Collection of car after service and return home
I needed 2 tyres same day and Solihull BMW fitted in a couple of hours which was perfect as I had to travel 200 miles that day!
Sytner Solihull are friendly and efficient, and the work they've done on my car has been of a high standard.
Fast service and seen very quickly and work completed fast
Very good professional service. Agent was very helpful
Went above what I expected.
The work was completed within the timescales given and the staff were very obliging with my need for a space to work while the service was being completed.
I had issue with my invoice but team really helped me out and sort it for me
Even with the current situation (COVID-19)the atmosphere felt warm and friendly.
Very good though had to wait some time when checking the car in.
BMW assistance was quick to pick up the car and carried out the repair within the time stated ??
Again sis what they said they were going to do.
Efficient service and very friendly staff
The service was carried out very efficiently and I was kept informed as appropriate.
Service adviser, friendly & knowledgeable.
Everyone I met was courteous and professional
easy to arrange, deliver, updates
First time using Solihull branch and definitely won't be my last whilst I have my bmw. Communication is brilliant. Would give 10 stars
Kept well informed and a courtesy wash.
Keith was able to provide the parts required very quickly
All staff were friendly and welcoming.
Kept upto date all the way.
Fantastic customer service from Justine!
Good communication from Peter
I was well looked after by Justine at the Sytner Solihull branch and many thanks to the technicians who rectified the problem I was having with my rear drivers side window.
Everything was carried out as stipulated ...... and it was washed!
Peter has been excellent and always provides a truly customer centric experience. I'm given constant updates on progress and complete transparency in-terms of actual worked and cost.
Lovely welcome and really 'on the ball' with the technical aspects of the work. Great hospitality while you wait - coffee made to order while you wait!
Friendly and hassle free from Booking to collecting the X5 after it's service
Keith Worthington the manager of the parts department, is outstanding! He fully understands his clients needs and over delivers in many cases - totally efficient and he always treats you with professionalism and courtesy - faultless. Thank You
Service was completed quickly, communication was good and car was cleaned as-well as serviced!
Well organised very polite staff
Andy Butlin is a pleasure to deal with. Turned around really quickly, no drama at all - just professional service all the way
They made sure that my car was done on time and therefore this allowed me to fulfil all my commitment throughout the day
It was only a recall but very smooth process
Millie is an excellent member of staff and if you ask a question it's answered professionally and importantly, listens
Easy to book, exceptional customer service, comfortable environment to sit and wait. I have tried closer to me but nowhere near as good.
Fixed the problem - cant ask for more than that
Excellent service on the day
Brake fluid change completed within the hour.
A no hassle experience, well looked after
I was very well welcomed by Justine and walked me through everything professionally.
The service was excellent from start to finish , which makes things easy for me
Identification of the problem correctly and fixing it to the satisfaction of the customer
All done to a professional standard
Prompt and punctual timing. Sent video of survey explaining everything. Contacted when car ready. No unnecessary waiting around.
had my service done, and was told there was some software problem with the car, so had to book car in again and was told BMW would pay for taxis to get me to and from the centre. which was very helpful as I had no transport arranged at the time.
Nothing was too much and service with a smile.
Service was amazing. Staff were polite and had great communication skills
I was impressed with the honesty and attention to detail of the staff
Items were done as described
Again, whole experience was great! Jack who looked after my car was amazing, explained everything, advised on some other repairs that needs to be done soon. And I am definitely coming back to this centre!
Listened to my request and meet them. Thanks
As always, great customer service, and Peter couldn't have been more helpful
Excellent recent experience. James the service adviser was very courteous and attentive
Lady at reception was very chatty while I waited and then the chap that booked my car in was very helpful. I also received a follow up call to check everything was ok from Andy (I think he was called).
I am very happy with everything always room for improvements in every business
Got my problem sorted straight away
Pete was very attentive and thorough, and kept me fully informed.
Excellent customer service
Arafat ordered the car and never overpromised, a real plus point. He then managed to get a cancellation and the delivery date was moved forward by 3 months. This is the second car I've bought and both times he has exceeded my expectations. Thank you!
Lauren Keeling, the New Car Sales Executive, was excellent; as were all her colleagues and the management team.
Great communication everything was easy.
We'll managed process, communication at the right time. Handover was excellent
Friendly staff, never felt under pressure to complete purchase.
Avas went above and beyond to keep me updated about my car while I waited for delivery
George was a pleasure to deal with , please ensure this feedback is passsd in. George is a credit to the company. Polite, efficient, professional and a genuine nice guy. George we purchased a bulldog from Swench Kennels, we now have our baby boy.
Cathrine Thompson was my sales person, and made sure all was organised for my pick up, including last minute tracker and boot mat fitted, brilliant. The finance staff were also friendly, and I have a deal I am very happy with.
Cannot fault the service we were given
Friendly. Attentive. We were listened to - problems solved as efficiently as possible. Very happy.
All went well in spite of lack of delivery drivers
I've had a great experience . Arafat has been very good .
Friendly and personal touch.
Helpful, no real problems. If we were unsure about anything we were given the correct Information.
Simple, straightforward and all questions answered.
I was able to come in and everything was sorted for me. It was a very smooth transition
Could not fault the dealer. Excellent service from order to delivery
Responsive staff and customer focus
Very helpful and answered all my questions. I had a bad experience with Landrover which left me feeling upset and without a car. BMW were so helpful and it was a completely different much better experience.
Salesman Arafat was amazing as was Amy bent before she went on maternity leave
Excellent service and advice
Car was ready when I arrived and explanation of car and finance given
Really good professional service by George and Ben at Sytner Solihull
Very satisfied due to the contact at every step and work hard to get me the best deal.
Solihull Sytner has improved to the extent I am now fully happy dealing with them, less arrogance from the staff and a more professional approach, from order to delivery, just fabulous!
Reason for this is mainly down to your sales person Arafat Ahmed who takes us through the various options and what is right for our needs without being pushy.
Really happy, very polite and friendly
Excellent customer service
Arafat kept me up to date and was very helpful when I had concerns and when my car was delayed.
Initially it was a tough process due to staff members leaving and having been 'passed' around but how it was dealt with was very professional and the level of customer service never dropped to be quite honest it just got better and better.
Cathrine and Matt were very helpful through the whole experience.
Professional, Knowledgeable and friendly
perfection in a sales person amazing
Staff very helpful and friendly.
Very good handover. It was a shame that Andy left as I purchased the car from him but Rahul Hans took over and handled everything with perfection. Answered all my questions, dealt with my old car really easily and was a flawless handover process.
Everyone involved in the purchase and delivery of the car were great from Avas who helped me with a test drive. Rahul Hans at Solihull who was exceptional throughout the whole process and Pav Virdy with the finance.
Purchase and delivery was straight forward, all options were explained and plenty of time allowed to consider
Had an amazing experience with George, he did a fabulous job.
Sytner Solihull
Shirley
