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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Given the current climate & the limitations of the pandemic, BMW did everything possible to ensure the service was safe and efficient as always.

Service

Ryan was brilliant and communicated well

Service

Always great service from Sytner Solihull

Service

Kept very well informed with progress

Service

Service and MOT completed within 90 minutes as promised.

Service

Sytner handled the issue well throughout

Service

Good communication and professional and friendly service.

Service

Service Advisor great

Service

Usual great customer service

Service

Andy and the team were great throughout. thank you.

Service

Again friendly helpful quick

Service

They kept me in touch and my problem was cured.

Service

Very polite and on time, couldn't of been better in the circumstances

Service

Couldn't ask for an easier service.

Service

Every time I visit this location there are never any dramas or issues and the communication from Ryan was absolutely spot on at every stage . Thank you Mike

Service

Communications were excellent throughout the process and despite the strange situation we find ourselves in, it was straight forward and easy to get my car serviced.

Service

Andy look after very well

Service

Punctual and helpful.

Service

All work carried out without issue. Service in line with the BMW brand expectations.

Service

Appointment was available quickly, service was carried out exactly as specified, and the headlight aim was also checked and corrected without charge.

Service

Covid safe. Great communication throughout, excellent service. Professional throughout.

Service

Peter Green was a very efficient and attentive service advisor. A challenging situation that occurred during the service was managed very well by Peter.

Service

Great customer service kept informed throughout process

Service

It was a very good reception into the workshop check in and out

Service

Very professional, very friendly, very efficient, very helpful. A good experience. Received a follow-up call the next day.

Service

Perfect

Service

No issues

Service

Everything I didn't done was done and while the car was kept over the weekend I was informed in a timely way not last minute on the Friday so that was really good.

Service

Seen and dealt with promptly

Service

Very professional.

Service

high standard service, friendly and professional staff

Service

Explained everything required, no hidden charges of shocks.

Service

As always, Sytner Solihull BMW give very good, efficient service across the board.

Service

Great customer serv from ravi as always

Service

Ryan was very efficient.

Service

The service was carried out on time and was ready for us to collect.

Service

The covid safe actions put in place actually made the process of getting my car serviced very efficient and better than I had expected.

Service

Always the best at sytner, covid measures in place were good

Service

The attitude of staff and the ease the whole process. At no point was I unhappy with anything.

Service

Kept well informed

Service

A first class and most professional experience

Service

Great service.

Service

Positive response to queries

Service

Everything went smoothly, communication was good and it was extremely helpful for me that the car was collected and returned as we are in shielding.

Service

Helpful staff, professional service, safe covid environmen

Service

Millie was great!

Service

Peter was very helpful and explained everything thoroughly

Service

Always happy to help and keep me informed of what's happening

Service

Because l was completely satisfied!

Service

Sam was excellent and great service. A credit to BMW

Service

Young lad was very helpful and direct

Service

Because I was fully satisfied

Service

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

Service

great personal customer service

Service

The service department team are always a pleasure to deal with

Service

Couldn't fault it

Service

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Service

Generally very satisfied with all aspects, slightly disappointed that my vehicle could not be cleaned but understandable during the current Covid crisis.

Service

No issues at all.

Service

Part fitted and car back within 2 hours

Service

It took longer than expected and COVID-19 didn't help with no drinks.

Service

Nice people to deal with

Service

Excellent service as always.

Service

Staff and service was very good

Service

The service was slick, reasonably priced, polite and efficient staff and a Covid 19 safe environment. I had to change the time slightly but that was accommodated.

Service

Great to see the efficient COVID secure layout at Solihull. Member of staff Andy had excellent communication skills and was a pleasure to speak to. Keep up the good work!

Service

Just the BMW experience is so straightforward from purchase to service

Service

No negatives. Good communication and on time service.

Service

On point.

Service

I was looked after while I waited

Service

Friendly. Efficient

Service

I was advised my car had failed its MOT due to a nail in tyre and they would order a new tyre at £175. I said I would have the work completed local to my home, when I collected the car the MOT had been passed. Clearly Sytner pushing for more charges

Service

Had great customer service from James and reception. Smiling alot and friendly. Sorted my problem so I thank the technicians who worked on my car.

Service

They did what I asked them to .

Service

I booked a 90 minute while-you-wait service/MOT but waited almost 3 hours before my vehicle was ready, despite no faults or issues. There was no communication to me about this delay. Staff were polite, and the COVID procedures were well organised.

Service

Efficient professional service delivered by friendly, Covid 19 safe staff

Service

Well organised

Service

Professional service.

Service

Carried out MOT and Brake Fluid replacement fairly quickly and gave full report of issues.

Service

Very happy with the service

Service

Problem identified and sorted.

Service

No waiting at service centre. Arranged for me to go out and contacted me upon completion of service. Car ready to drive away when I returned.

Service

No problems with the staff or the quality of work undertaken.

Service

Andrew Butlin and his Team where very professional and attentive. Hence five Stares.

Service

Very efficient and good COVID systems

Service

I turned up early, and I told the man who gave my key to that i was waiting, headed fine and my car was serviced within two hours.

Service

Problem was resolved quickly and am very happy with new windscreen

Service

Good service

Service

All went well

Service

Explained what was to be done and did it

Service

Covid restrictions did not affect the smooth workings of the service staff

Service

Polite and helpful

Service

Well organised and courteous

Service

Done In timely manner The problem with the car was resolved and diagnosed very quickly

Service

Satisfied

Service

Great service, Covid measures are excellent and friendly, welcoming and efficient staff.

Service

Good

Service

Great service

Sales

Other than late delivery which was out of the dealerships hands I am very happy with my new car =)

Sales

Under present conditions they did really well

Sales

Charlie kept us up to date with everything regarding our car from the date being pushed back to the date being brought forward.

Sales

Well looked after by Andy.

Sales

Sales rep who I dealt with Steve Murphy was always helpful and made it a enjoyable experience ordering a new vehicle

Sales

Everything was explained to me in detail

Sales

Great overall service provided from regular updates. Alongside responding back to any queries in a timely manner.

Sales

Listening to me what I required

Sales

Despite the difficulties surrounding Covid 19, all steps were taken by the staff and Dealership to ensure that my wife and I felt comfortable and safe throughout the whole vehicle sales and handover process.

Sales

I was very well looked after . Kept in touch when the new car would be ready . In the delivery everything was explained as best as possible within Covid environment . Texts afterwards to ask if car was ok and also if I had any questions .

Sales

Kept me up to date with everything. Answered any questions that I had.

Sales

Everything as expected

Sales

The showroom was always clean, Covid rules were followed and staff were professional.

Sales

Excellent and professional set up, sales and service. Andy Shortland, Elliot Nelson and Ben Hamner did their very best as usual to Organise another car for my family:) Great work by the Sytner Solihull team:)

Sales

Andy was great and kept me informed with the process and answered any questions I had quickly and helpfully. Pleasure to work with.

Sales

Charlee Watson did a great Job start to finish, even during lockdown I was given options, kept up to date & made to feel valued.

Sales

We took our time choosing a car, which is unusual for us. The staff were very patient and kept coming up with alternative options for us, which was great and we eventually agreed on the 3 series, which we are more than happy with.

Sales

Very organised and able to deal with everything remotely during Covid.

Sales

Brilliant Service, professional approach and the sales guy Andy Shortland a dream to deal with.

Sales

Great experience

Sales

With COVID-19 we were still able to sit in the car and take one out for a test drive, making that extra effort really makes the difference in having confidences i was buying the right car for myself and the family.

Sales

Speedy delivery

Sales

sales people were friendly, polite and attentive to my "needs" and came forward with acceptable options.

Sales

The explanation of how things worked in my new car was of high quality

Sales

My car was clean and nicely presented when I picked it up. I was informed weekly by Andy of the progress of my car

Sales

Very happy, the customer service was excellent and I would definitely come back in the future.

Sales

The car was presented Perfectly with a introduction to all the features inside. Explanations were given for everything and brief demonstrations.

Sales

Simple and helpful process and personal customer service

Sales

Charlie!!! Absolute asset to your business

Sales

From an excellent cold call from Amy, made to feel valued and welcome by Andy and Amy. No rush or excessive pressure. Very personable and knowledgeable. Kept very well up to date throughout the process by all concerned. Queries answered quickly

Sales

Everything was all ready for me.

Sales

Steve is excellent. There were a few little frustrations at the beginning due to no proper hand over (due to Covid). Steve sorted out straight away and always responded to my questions promptly. He put me in touch with your tech expert which helped

Sales

Excellent service faultless completely customer focused before and after sale

Sales

Everything went smoothly, couldn't be happier

Sales

Sales agent listened to my needs and went away & met requirements. Car collection was straight forward also