Good customer service

Friendly and professional

No follow-up call I have called twice left messages and still no response. Mis-information throughout the process

The staff were fine

Car service booking suited my needs and was completed on time

I took my car in for a repair which after driving away was found to be incomplete. I have had 9 book my car in again for something that could have been avoided if checks were performed.

Highly professional in every aspect

Couldn't ask for more

Service is always great

All aspects explained and vehicle returned on time. Future requirements for service outlined.

Everyone I spoke to were simply fantastic.

Because all needs plus working space offered

Very satisfied. Difficult to get to deal with the service reception person I wanted.

I have no issue with dealership, consistently good service, staff are excellent

Overall I felt looked after, free tea and coffee was great, the car was cleaned for free

Dreadful service, told repeatedly car finished, just being washed. Never got washed and was returned filthy

Friendly efficient service, kept informed of progress throughout

Car was in on time and service was completed promptly.

i liked the fact that a dedicated advisor kept you informed as the work was done

Service and EGR valve change under warranty all ok.

The service was excellent from Sammy and the other staff who looked after me whilst I waited for the service to be completed. On the day of my service the valeting was severely delayed but I didn't mind much as I was able to work in the waiting area

Always seems to take ages

Always greeted

Please with service... cost of first service was a little expensive at £365

Very efficient

Sytner Service were awesome

Very professional and done to time.

My car was taken to Sytner by a BMW Emergency Service vehicle. On arrival, they inspected it then immediately rang me to give a price and rough timescale for the repair. The repair was completed to my satisfaction within the quoted time and price.

Your valeting guys scuffed up my alloy wheel a few months ago and now when I give my car you don't want to wash it

Same as above, great sales executive, poor advice, and poor post sales experience.

They had difficulty in finding the problem after being attended to on two occasions roadside but eventually found the problem and made sure I had a loan car while the issue was being investigated

Brought a brand new x5 50d m and had to wait for sales man to wash and put number plates on no presentation at the the dealer ship after spending £79.000 I think it's poor service

Would have scored 5 stars but for the significant delay waiting for the service advisor to become free when both dropping off and collecting the car.

No complaints, all items ticked and I trust carried out!

3 hours wait for mot and chaotic. Although the staff member offered a discounted rate for my mot when I complained about the wait, which was appreciated.

Only reason not for 5 stars would be they said they cleaned my car but didn't.

The car annual services at BMW costs more compare to any other approved BMW garage hence we should receive outstanding services

There was a query over information provided by the garage and a subsequent discussion relating to the invoice but in the end it was all settled amicably and we parted friends.

Prompt service this time. But you are helpful when you are getting money.

Not centres fault at time of booking- not told it was a 2hr+ major service and how long it would take. Would have been easier to be offered the courtesy car - too late to get at time of service. Would be willing to pay extra for collection/ drop off

They done what they said they would on time with no mistakes.

After going back in for the same repair, there was no courtesy car available. Which was very inconvenient. The customer service person wasn't very polite in explaining things. In all fairness though I was picked up from work

Resolution of winter to summer tyre change problems ie lack of tyres arriving on time and stone damage to the brake disc adnd pads.

It took time to find the fault with my car, but I was kept informed about the problem.

Exactly what I expected

This is the worst serve I have received form BMW Although Millie was apologetic and very helpful

Vehicle was booked for an end of service warrantee and MOT. Told should only be about two hours, dropped car off at 08:00. had not heard anything about whether vehicle ok or not so called dealer at 16:15 to be told only just gone into service bay.

Very friendly staff

Happy with the service. Friendly staff.

When I collected my car and drive off I noticed the aerial was left in the passenger footwell. Not sure why it was unscrewed.

Reception team too busy chatting to even acknowledge me, service advisor very offhand and I am sick of being told to give a 10/10 in any survey. Full marks are earned by exemplary service and going the extra mile.

No answer for not completing the car tyre change properly. Just an apology.

Not all problems fixed but went a long way to fixing them car will be back this Thursday.

very good service

Easy to arrange,very halpfull gave me call when the car was ready

You assume service done correctly

The rattle from the passenger compartment, which I was told was resolved, wasn't and now I have to visit the garage AGAIN

I reported that my sunroof did not close properly and rattled, whilst the rattle was fixed it still does not close properly and was advised that this is "within manufacturer tolerances",I have 45 other BMW 5 series in my fleet and this is not correct

Efficient booking system, job completed on time at a reasonable price.

Refused collection/delivery (wrong as Alphabet have a contract). No loan car available. Told car all ready, go outside and car not washed - service person didn't believe me and came and checked herself! Already waited ages, wasn't going to wait more.

Looked after and kept informed. Plus pleasant surroundings with drinks while you wait.

very disappointed and still not resolved

The service interval doesn't appear to be reset,- says 300 miles to my next service. Also I can't see how you justify an extra £300+ for major service. The " Replacement of most filters and microfilters" should be in the tens, not hundreds of pounds.

Very quick

I had to wait at least 20 minutes before a service adviser was available.to book the car in. Also had to wait to collect the car.

Very satisfied

It's pity the light leather upholstery and trims etc cleaned only the day before by myself were left marked and scuffed after the vehicle had supposedly received a wash and clean.

My MOT documents were misplaced by service staff & even after calling twice & been promised to call back & arrange for MOT certificate. I haven not received yet even after 10 days .

everything good

I was left to feel out of touch when I asked for a proper invoice showing what I had just paid for, in fairness I was sent a hard copy of a proper invoice the next day , which I wasn't expecting as I had been told these weren't used now !

Hundreds of pounds of damage caused by inept valeting. Why did use a Brillo pad to wash the car? £50k car ruined.

The customer service and car care is the best

Appalling customer service. Incompetent administration.

Excellent service . Completely took over the whole miserable process of car incident .

Service was slower than normal but otherwise great

Still things outstanding and need to return back

Car booked in for a I-drive problem & a strange noise when opening the car. Three days later and many phone calls I get the car back..

The service provided by BMW sytner was ok

The staff are friendly and efficient in dealing with you. The only problem is the car parking as it is difficult to find a space to park when you arrive at the premisses

Radio pre-sets cancelled. Phone not connected

I couldn't find anywhere to park, I arrived early for a 11am appt but had to wait until 11:10 to be seen. They didn't take my address and I would have expected the washer fluid to have been topped up.

Brilliant as always

Car was supposed to have a wash and vac but didn't

The only very slight negative was that I had to wait for about 10 minutes to book the car in on the day, but as I was not in a hurry it wasn't really a problem.

Excellent service with clear overview of what was going too happen and how much it would cost. The car was ready on time and the service was really quick.

Job handled competently.

As above, would have liked more information about the recommended work and the cost and time it could be completed by BMW

everyone in the Dealership were brilliant but for the cost of the service and the cost of the X5 I drive I would expect the car to be cleaned internally and externally a lot better than what this was. I had to pay to get it properly cleaned after.

Sytner Solihull from end to end are exception in every way.

When contacted by you, I was assured task would take no longer than 90 minutes; I specifically asked about timing as had previously had poor service in this respect. Arrived before 10:00; car returned to me at approx 12:20 but only after complaint.

Always have great service at sytner in solihull .

Booked a 90 minute 'while you wait' MOT but it took almost 4 hours.

Efficient, on time, friendly, helpful

Failure to deliver on promises made. Asked if I wanted car valeted after MOT, I said yes. Came to collect car at agreed time and it had not even been superficially washed. Same had happened previous year.

Once again very efficient and helpful but pricing of services and repairs high

This is the firt time I had a bad experience but it was bad enough to rate 1 star. I expect after paying over £500 to have exemplary quality control. Not this time. Very upset.

Everything enacted as promised, promptly and with information.

The service on my car delayed but I was told and I accepted it would be ready for the day after. I called up the next day waited 3+hrs only to be told the car wouldn't be ready til the following Monday wigich threw my plans the weekend in the air.

Replacement of new automatic gearbox was carried out without any problems but trying to speak to someone is infuriatingly difficult and I am getting totally exasperated at the lack of response Not enough characters so see next section

Everything that should have happened, did.

I would like to thank particularly Lisa McVeigh, Andrew Butlin and Nick Adams for their help towards helping me out

All work done to a high standard in timescale agreed

I had 4 tyres replaced , next day one tyre was completely flat , this could have cause a serious accident ..as iam travelling to Spain in next few days.

Customer service was good , your well looked after when visiting the branch.

The service was fine and covered on my contract. The car wash and vacuum was poor with visible dirt still on the car and wheels. I would have expected better from a premium brand.

The personnel at the service desk was very good. Unfortunately the problem with the car was not rectified. Such as brake noise, twice I informed about the brake noise but both times I was informed that there was no problem. The noise still exists

Poor customer service and lack of communication.

The body work was not checked.I spotted 2 new scratches on the car front bumper of which one was fixed.Other was spotted after reaching home,as I was in a hurry to get to work.After the service the car seems a bit rough and not very smooth as earlier

Andrew Butlin and Lisa McVeigh are a credit to your company. Couldn't fault them.

MOT was done on time and was kept in touch with the progress while I waited.

Outstanding 5 star service as always. Well done everyone

No courtesy car

Brilliant experience, stress free, professional staff, fantastic product

An excellent worry free experience.

No issues. Fast delivery.

Lewis Moore dealt with my order from start to handover and is a credit to the brand.

Test drive was booked in quickly and sale agreed on our second visit

Very professional sales staff and team , caring and attentive.

Again, perfect service. This is my fourth consecutive BMW and my wife is also a customer.

Lewis Moore who sourced the car for us, was fantastic and a great asset to your team. From finding the car, continual communication with us, to handing the car over at the showroom, Lewis has been brilliant.

Excellent service by Stephen Murphy

The sales executive was very nice, she explained everything we needed to know , she was wonderful

Delivery date slipped but bmw is authorised s temp car same model

I dealt with a dealership quite a distance away, firstly enquiring regarding a used car in stock and my contact was Nabeel Karim. He was very pleasant and managed to convert me on to a brand new car for less monthly cost. He was very polite and infor

Just the issue with the car that was found for me not being secured. Other than that it was good.

could not have had better service

Process very easy, personnel very professional and extremely helpful

The experience was positive in every way, the showroom was very impressive.

Syed was exceptional with the service he provided. Levels above executives I've dealt with in the past. A true asset to Bmw Sytner

Great handling from initial query to sales

Charlee Watson who I dealt with was fantastic. Very friendly and approachable, had great product knowledge, and provided and excellent service throughout the process. Jordan Smith at handover was great too.

Lewis Moore was excellent, thorough, efficient, completely clear and very personable throughout the entire process.

Friendly staff

Jason the salesman was excellent in explaining everything in depth and nothing was too much trouble. He was very professional and obliging. The video of my cars arrival was also a nice touch.

The service I received from Lewis Moore was Excellent. He was very helpful, listened to what I was looking for in a new car, very attentive to detail and was a pleasure to deal with. He is a credit to your Team at Sytner Solihull. Thanks Lewis

Lewis at the Solihull branch was excellent , knowledgeable, and helpful. The whole process of choosing and ordering the car was seamless- so much so that you could almost forget you were actually paying for it,

Professional processing was clearly explained and we received a courteous and efficient handover when the new car was collected. Lewis was polite, professional and efficient at all times. It was a pleasure to deal with a non pushy car salesman.

IT all went very smoothly. Sales staff are always pleasant to deal with

A fantastic experience all round

Kept informed throughout the process

Steve Murphy was very good and helpful and all his paperwork was completed very efficiently. Finance paperwork provided by other members of the team took 3 goes to get right & led to delays on the day of collection which could have been avoided

Sounder full staff

The salesman (Lewis) was extremely friendly and courteous. Answered every question and was very professional.

We were kept informed every step of the way and were sent photos when the car arrived at Solihull which was a really nice touch. The sales assistant, Jason was excellent.

I have been using this center for 13 years. I will be continuing.

Again, the way I was treated was very professional.

Really great service from Stephen Murphy. First time I have bought a new car and he made it a pleasure. Gave advice at the right times and made sure I considered all the relevant points.

Completely satisfied with the great service provided.

With the hard sales approach given and once the deposit was PAID we had very little contact from the sales person and still await a follow up call to see how satisfied we are with the vehicle we purchased as promised? Good service demonstrated????