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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

Explore the dealership

Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Got my problem sorted straight away

Service

Pete was very attentive and thorough, and kept me fully informed.

Service

Prompt

Service

Jack was brilliant and a brilliant service rep, always kept me informed about the work carried out to my car.

Service

Efficient service on the day.

Service

Perfect customer service

Service

No complaints about the service

Service

Professional service.

Service

Absolutely no problem

Service

Pleasant friendly staff who delivered what they said they would.

Service

As above. Nothing to fault at all.

Service

Always great service

Service

A+++service

Service

Went beyond my expectations

Service

All work done as promised first time

Service

Andy answered all my queries with patience and had great knowledge.

Service

How do you beat perfection? Always good service. Thank you.

Service

All the works were completed while I waited

Service

I was completely satisfied.

Service

My service advisor Peter Green was attentive and professional at all times. He kept in touch by phone and listened carefully to my questions. An experienced advisor, who was always willing to put the customer first.

Service

All my requirements were met

Service

Justine couldn't have done any more in the crisis I had before going on holiday

Service

Attentive staff who were aware of my disabilities and accommodated them

Service

I was looked after and listened to by everyone I met or spoke to at the dealership.

Service

Very happy with the service support at all stages, booking in, the work, the feedback and the return of the car.

Service

All jobs that needed doing were done

Service

Great service and a nice clean car

Service

Initial work carried out, problem spotted and that too was squeezed in and returned on time.

Service

from the beginning till the end all went very smoothly. All involved looked after us very well and were very kind.

Service

Justine, my service advisor, explained the work to be done, costs and estimated time of car clearly and was very pleasant to interact with. She also provided me a quote for some additional work, within the day. Very pleased with the service provided

Service

Explain what doing, I had an appointment to go to, made sure it was ready on time

Service

I was given step by step report on the progress of my car.

Service

Always spot on.

Service

All the work carried out on time as promised

Service

Everything was just right,kept me up to date with my vehicle and the check that were completed.

Service

MOT only, would have failed you had the required tyre in stock, fitted and passed.

Service

Very smooth

Service

Went above and beyond with washing the car and providing drinks and updates on the car when at the centre.

Service

Quality and swift service

Service

I was able to make a booking easily. Got my car back when I was supposed to and the service advisor was brilliant

Service

Sam in the service dept has been outstanding. Communication by him has been detailed and thorough and he has provided the highest level of service I have seen in a long time.

Service

Service requirements and charges clearly explained. Kept updated on progress

Service

They did what they were supposed to do

Service

Always great a customer experience and get great customer service from Sytner Solihull.

Service

Issue resolved. Paid for by bmw. Courtesy rental car arranged. Additional issues with tyres /brakes identified quite late in process. Service and comms support very good.

Service

Problem solved without delay

Service

I was looked after by Sam and he was very professional and efficient. I elected to wait and was given a 90 time slot. The work was completed within this window and he kept me updated with progress even though he was clearly busy.

Service

The staff are friendly, helpful and keep the customer updated throughout the service period

Service

Good been look after

Service

Very friendly and helpful

Service

The centre staff were friendly and helpful.

Service

Andy was very professional, service completed as required

Service

service was completed quickly as I was waiting for this to be done. It was done quicker than I was expecting and was looked after while I waited.

Service

Great staff

Service

Member of staff Mr Sian from the service department provided an exceptional service. Great communication and customer services skills. Keep up the good work

Service

Could not be more helpful or friendly

Service

Did a great job and did everything i asked for

Service

I Dealt with Adam Mason and although he was a trainee he was polite, professional and a credit to BMW. I felt as though he listened to my needs and treated me with a friendly and approachable manor. He must be good as I ended up buying a new X5 !!!!

Service

All aspect were excellent. any queries rapidly handled.

Service

It's like bmw smooth

Service

Danielle was excellent

Service

Exemplary service and excellent communications whilst my car was being looked after by you.

Service

Service gentleman polite & courteous.

Service

Very good customer service

Service

Since buying the car, my first BM in March I have been very pleased with the dealership and staff.

Service

Bmw did a fantastic job and we are overwhelmed with treatment of their customers.

Service

Works carried out in a timely manner and no issues

Service

Everyuone we dealt with was friendly and very efficient

Service

Easy to work with.

Service

Everything went smoothly.

Service

always good service

Service

good service

Service

From Mandy in reception to Andy Butlin in service they are always very pleasant and welcoming. Andy like always looked after my car and provided an excellent level of service. If I am being honest other dealerships could learn a few things here.

Service

Excellent service good turn around.

Service

Came in for warranty work and it was completed.

Service

Great service and kept fully updated throughout

Service

When the problem I had originally taken car in to have corrected recurred a few days later the car was taken back in immediately and the problem corrected without any extra charge.

Service

Job done well and on time

Service

They were very effective at resolving an emergency issue I had with my vehicle. Excellent communication and speed to turnaround.

Service

Efficient customer service.

Service

Very helpful service advisor

Service

Excellent team

Service

Polite friendly staff

Service

Great customer service and a very efficient. Robust covid measures in place.

Service

All work was carried out accurately

Service

Excellent

Service

Pete was and always is fantastic.

Service

Fault cured and car going like a dream.

Service

Couldn't have asked for better service.

Service

Everyone that I spoke to was so polite, my car had a free valet which was lovely! I also spoke to a lovely gentleman called Avas on the phone!

Service

Full service and Mot carried out efficiently

Service

Work completed well

Service

Quickly executed.

Service

Friendly and efficient

Service

My Service Advisor kept me up to date and even had my car washed for me great customer service even went out of his way to help me with a query around mobility cars.

Service

Friendly service well looked after

Service

I was kept fully informed by both receptionist and Mr J Linehan my Service Advisor on what was going on and how long it was taking and the outcome when the car was ready.

Service

On time and kept informed of progress at all times.

Service

No issues or problems, fast and efficient service

Service

Because I was completely satisfied.

Service

All work completed and service advisor a pleasure to deal with and professional and knowledgeable

Service

Staff were friendly and helpful

Service

The service experience was great from arrival to departure. I found the video health check of the car invaluable as it clearly shows me the wear & tear of the tyres, brakes, discs and exhaust from the technicians view whilst the car is on the ramp

Service

Excellent service

Service

Very professional and Informative staff

Service

Very polite staff in customer services and parts department. Kept informed of progress with emails daily.

Service

Had an amazing experience with George, he did a fabulous job.

Sales

From entering BMW solihull you are welcomed a VIP received by the ladies on reception escorted to the right department during my purchase of my BMW I was well looked after kepted well informed from start to being a part of the BMW ( family )

Sales

I have been a customer of BMW for 9 years & have always purchased my card through the same person. He understands & delivers on everything I want in my car.

Sales

The car was ready within 6 days of agreeing the purchase. I never felt rushed, all my questions were answered. When I picked my car up I got a comprehensive walk round of all of its features.

Sales

I was really satisfied with the help I received as I was kept informed my car was on time

Sales

Great salesman in Steve Murphy and Ian Haughey made for a great, smooth experience.

Sales

Everything was quite smooth and I say

Sales

Very helpful and informative.

Sales

I decided to buy a new car on the Wednesday and by the Friday it was ready to collect, everything sorted within 2 days

Sales

Your salesman, Ian Haughey made the all whole sales lifecyle from original walk in visit, purchase, manufacturing updates, pickup and aftercare the best experience. He never failed to work in an open, transparent and communicative approach.

Sales

Steve Murphy made the purchase of my new vehicle a absolute delight. Steve was extremely patient and professional throughtout the whole process. The continual communication throughtout the experience made it more enjoyable. A true credit to Sytner.

Sales

George was very professional. He brokered the deal well and provided a very competitive offer for PX of my existing 4 series.

Sales

Everything great

Sales

Ian's handover again. Really informative took time to go over with both of us separately.

Sales

Ian Haughey is brilliant, always listens to what I want

Sales

I was very satisfied, and when I went to collect my car the sale man Arafat helped me set up my vehicle and showed me how everything workers

Sales

Great handover from under the bmw sheet with a video. Car was set up for me with my details and I was taken through idrive. Was also sent useful videos

Sales

The sales process was clear, and concise along with the advice and yet you never lost the human touch, which was appreciated.

Sales

Extremely professional team providing great customer service from start to finish

Sales

Clear information, quick and easy purchase of new car.

Sales

Albeit the delay of my car, Elliot and Daniel pulled out all the stops to make things as right as possible.

Sales

Felt very comfortable with the whole process and excellent service from George

Sales

Matt Prentice could not do enough to make the experience magical. Whilst there were a couple of minor issues the responsiveness as a consequence was world class.

Sales

Everything explained fully in a friendly manner

Sales

No issues

Sales

Sales person was very attentive and explained the car controls well and guided me through setting the vehicle up

Sales

Staff were brilliant.

Sales

Clean and professional looking showroom. Polite staff

Sales

Smooth experience, can't fault it

Sales

Very helpful, knowledgeable sales experience. rahul was helpful, and kept us informed throughout the process.

Sales

Well organised even in these Covid days.

Sales

Made my purchase easy and hassle free