Fault with idrive rectified. Staff kept me fully updated on what they were doing with my car. All issues sorted very quickly.

Excellent customer service. Car was in for a 12 month health check. Timings were fine. Everything explained.

GOOD SERVICE WELL DONE

The work to re-boot the I-Drive software was carried out efficiently and within the allotted timeframe

Service was completed with a quick clean.

Andrew Butlin made this the best experience I've had with BMW, far better than my usual dealings at Leicester

Car was serviced on time and the service exec was friendly friendly.

We booked a 'waiting MOT' but it took nearly 3 hours to complete. This was longer than we expected

They could have made it quicker and offered a drop off/pick up.

Very good and professional service by Ryan Fletcher at Sytner Solihull. Highly recommended to friends and family.

arranged service had reminders service engineer explained what would be done checked our car with us work completed in 3 hours

Same first class service as usual

On a positive note the warranty issues are now resolved. As above this should have been done without delay and the resultant stress.

Because I was completely satisfied

The work was done as required & all the staff were courteous.

The customer service from Peter Green was really great.

Service was fine but the wash and clean was not so good as we had to clean the water marks from parts of the car.

Andrew was very helpfull and friendly , Thank you

they looked after very well

Very friendly staff, Shane and Karen very helpful always go out of their way

In terms of this recent visit, I was very satisfied

Took 6 days to get car back re water pump to be replaced. Unable to write what happened as not enough space

I booked my car in for a new tyre on Monday 16th at 3PM. When I arrived I was told the tyre had not been ordered so I would need to return Thursday 19th. This meant two 1 x hour round trips for me and I was driving on a potentially unsafe tyre for an

I was advised that my car required a vehicle check. M220d which was recalled approx 1 month ago, whereby it had a vehicle check, therefore it was required again. Checked on your website cost of vehicle checks are included in service pack

MOT was carried out in the specified time specified and Vehicle Health Check report raised awareness of issues .

The job was completed quickly while I was able to wait. The car was cleaned. However either the back door or window must have been open slightly during the valet and the back seat was wet. Also the bag I left on the bag seat and it's contents got wet

Everything went smoothly on the day, all done on time and Peter provided good feedback calls during the day. His colleague Sammi was excellent in helping with my questions about future servicing.

Prompt action and thorough work.

My contact Millie has been excellent on the two occasions I've had need to visit Sytner Solihull. Good customer service does make a difference especially in a market where there is a lot of choice and tempting deals. For me it's a differentiator.

Customer service is brilliant here

In terms of service then Andy at Sytner was fantastic and the staff are always great. But he told me at my recent visit that my service in May wasn't the correct service & I needed to pay £80 more to get the 'proper' one - a v confusing experience.

Staff were very good and helpful

nothing ever a problem and always helpful

Expectations met, but not exceeded

MOT and brake fluid changed without fuss and just about within time window. Technician spotted slight bulge on tyre - good to know.

Took a white to be fixed but that wasn't your fault We were offered a hire car . We didn't need one. But thanks for asking. Car was clean with all work completed

EXCELLENT SERVICE FROM START TO FINISH

Good service

Excellent service

Friendly staff and efficient service. After service wash and valeting was first class

I couldn't spare the time to wait for my car to be washed.

Upon collecting car I noticed hazard warning lights were activated whilst in parking bay. I was assured by staff these had been left on by technician when moving car.

Got the job done

All requirements met with no fuss and transitions and good communications with service advisor Andy Butlin

Ravi went out of his way to ensure I had good service this time.

Good service

Fantastic level of service. Andy in service went out of his way to make sure all work was done to a very high standard. A true asset to this dealership. Also Richard and the team in the body shop we're exceptional. Thank you to all Staff at front des

Everything promised was done

They did a good job in fixing my issue however i notice some white scruff marks near my gearbox console. It looked like dried paint, i was able to remove it but it was worrying that it couldve been a permanent stain left by the technician.

They delivered on what was agreed, and provided an update on service.

Professional staff, friendly and helpful.

The salesman Stephen Murphy provided a very good professional service

The car has now a new problem since the service and it is difficult to arrange a convenient appointment. I have to leave the car for the whole day and the waiting times for a courtesy car are 3-4 weeks I was told. Overall not satisfied.

I have always used Sytner Solihull for our servicing and occasional repairs. They offer efficiency and always a good customer expererience. Even when my Z4 had a recurring electrical problem, they persevered (as did I).

The staff at Sytner were very helpful indeed. They went over and above to provide me with help when I had questions.

Really good experience consistently. I dealt with Ravi Singh he was excellent

Staff were not helpful and unfriendly.made me waited even all the staff were free. I asked for car delivery to me but make me to collect from all the there. Only tyre replacement. I found out no spare tyre , puncher kit Jack, emergency kit tyres pump

No problems with servicing. Odd items unclear.

Millie was great, every time I went to Sytner Solihull the customer service I received from her was 10 out of 10. Always smiling and helpful. She is the perfect example of customer service professional who's talented and dedicated.

Breakdown service and dealership not quite in sync on diagnosis of fault. But job was complete within 36 hours.

Replaced the rear camera on my G30 after I mentioned it had a defect.

Good service is standard at my local dealership.

Work done with no hassel

Sadly , the spare key for our chosen vehicle was missing . This was resolved within a few days as our sales executive Guy Beckett organised a replacement. Perhaps this could have been checked before the vehicle was put up for sale.

Joe Taylor was helpful, professional and the purchase of the car was done very swiftly.

They carried out recall work on the steering, nice and quick, but found out at my following MOT that they buckled one of the wheels

Brilliant service as always

I bought my car in months ago as I thought I heard a strange sound but I was told it was nothing - only for my fuel injector to go weeks later, now after a full check - only 5 days later my brake pads have gone!

Had to chase for feedback on vehicle

However the car was washed very poorly and they should have not bothered

Also, looked after by your staff, Gemma Grittiths was excellent at helping us out..

I had to return to the garage a 2nd time to have the computer updated following full annual service & MOT as red service light was now coming on. During my service & 2nd visit I asked for a quote on a paint job - still have not received anything !!

Man that booked my car in 'hadn't got a clue' if the new 1series had arrived... I asked also is the notability section still over there 'not sure to be fair'. Also had mot/service but the light on my dashboard is still on

Did everything that was asked car was checked and small items of concern dealt with very professional.

I was told the car would be cleaned as part of the service, which cost £260 and it wasn't! Disappointing

Full valet completed, carpets still damp - Musty smell after a couple of days. Car required full open door airing, during warm weather!

Overall sytners is great dealership if wanted another bmw I would definitely go back only criticism I have got it was a bad hand over on the car I bought as I know this from personal experience as my father had a bmw dealership in hungerford

They stated that the car would washed, however the car had water marks and none of the glass had been cleaned, really disappointed.

Rep a bit arrogant

My car was returned with a scratch.

Service was prompt and exactly as advertised

professional attitude

The response to a tech question was exactly what I was looking for.

There was nothing really to do on the car, however the wash and clean needed a lot to be desired. Dont offer the service if it's not going to be quality. The whole point of having a BMW is it's a prestigious and quality brand. Still owed full valet

Good staff

I was questioned on my rest of day and then offered assistance with my journey to work. Which I gladly accepted.

Time scales given weren't the best and no video of my car inspection was sent

Staff polite and helpful

Excellent customer service

I walked into my local BMW Sytner Solihull having already bought the new M4 CS in my mind (even slipped in the conversation to my wife saying... 'my car' when speaking about it) and walked out without the sale!?! How can he get it so wrong?

Great all round experience

The Z4 hood pump failed in 2016 after working since 2006. The costly replacement failed after just 3 years. Though out of warranty I had hoped for some goodwill towards the cost of another replacement after such a short time but none was forthcoming.

The BMW services has always been diligent and perspicacious towards the needs to the customer/s and it has always been a pleasant experience. Ravi, who was handling my car was very helpful and brought my car up to the showroom door as it was raining.

Exceptional service from Karl Rogers as usual

All things ok

Two issue, I reported a headlight failure when booking the car in. The car was kept in the garage overnight because they didn't have the appropriate bulb ! When I picked up the car it had been cleaned but the passenger seat was soaking wet and too 24

Valet let-down

Had the recall from BMW. dropped my latest 5 series at 10.00am.They called me back at 1.15 all completed, changed part needed .At 2.00 called for car nicely washed.BEAT THAT.!! Well done.

Because very well looked after.

Took a bit longer than expected which was not a problem in this case but might have been on another occasion. Also my booking was for 3pm but had been entered as 9am and was only corrected when I called in to Sytner the day before.

Can't fault them. They keep you updated in person if you are waiting and by phone, text or verbally, if you leave the car with them.

Overall my experience was stress free and well organised

Ryan initially told me there was a build up of soot in the intake manifold he initally advised this was due to soot and has since back tracked and changed his words.

Booked vehicle in on line for a pre holiday seasonal health check. I was surprised not to receive a printed summary of the Vehicle Health Check nor a VHC Video. I did however receive verbal reassurance that all was well.

The issue with the gearbox was resolved quickly, to my satisfaction and the car was returned on time, and clean! This was appreciated.

Felt waiting for 2 hours was too long for just a brake fluid change.

One of the issues the car was in for was a rattle. I had already diagnosed the issue and relayed this to the service advisor. However the technician didn't use this info and subsequently failed to rectify the fault. The car now has to go back in.

Car in for a full service which was carried out to my satisfaction, however it was only 12 months and 9000 miles since my last service, so I was a little bit surprised to be told I needed a full service! Also, a visual inspection was apparently due!

This the first time I didn't see a member from the service team on arrival. When I phoned to check on it at 2-30pm I was told it was ready and had just been washed but when I went to pick it up at 4 it was not ready and had to wait nearly 20 minutes

They produced an excellent report on the condition of my car

Would have been 5 stars but I had to chase why my vehicle service hadn't been started an hour after I dropped it off and sat in the waiting area. Didn't receive the health check video detailing tyre tread depth and brake pad material thickness.

Very obliging and efficient.

Able to speak with same service personnel each visit, which gives confidence and continuity of relationship.

I pre-booked car. As I drive automatic, I expected you to have reserved one. No-one asked if I would be happy with a manual vehicle and in fact I may not have had a licence to do so!! Eventually, you offered an i3 automatic from used car section.

I was very pleased with the customer service advisor and the interaction I had with them, however my vehicle wasn't cleaned despite being told it had been, this has made me doubt the credibility of all the work now.

Happy with the service experience, but not very happy paying for it. When I purchased the car I was sold a service package by the salesman based upon what he told me i.e. first 3 services free for a fixed price.Turns out it was limited to 30,000 mile

Efficient and courteous service

Car was dropped off for recall on egr valve and returned to me same day. Unfortunately my personal settings .ie. phone ,mileage etc were deleted.

Very efficient and reassuring.

Brake fluid service completed promptly while I waited and the car was thoroughly cleaned. However, a second visit was required at the start of the following month as the car was indicating that the service had not been carried out.

Waited in showroom whilst service was done and had plenty of refreshments and wi fi on hand. Also had problem with spotify not playing in car and my service consultant went out of his way to get this fixed for me.

Always nice to be greeted at the door and, having a coffee whilst I waited plus, a biscuit...or two....

Very helpful indeed

Could not fault the the service engineers with a video sent to my phone explaining everything

kept informed every step of the way, everything explained and the little video which I received was just brilliant and very informative.

Efficiency of service

Your customer service needs to be improved. You don't call when you say you will, you don't know at what stage the car is at or where your staff are. You said that my car would be washed and cleaned and it hadn't.

I booked online for a recall. When I arrived I was told that the booking related to another vehicle - not mine. I then had to arrange another appointment.

The service receptionist Millie Pretty was both helpful & courteous & the only reason I haven't awarded 5 stars is because the car hadn't been washed, however when I pointed this out to Millie (the next day as I was in a bit of a rush) she apologized

Really good service . However the air con still makes a noise . Would be good if someone can contact me regarding this as the car is still under warranty

I was told warranty had been completed.

Everything went very smoothly after all it was a first service.

Irritated that car booked for an additional service I had not asked for and despite having the car for 48 hours, only managed to throw a bucket of water over it minutes before handing it back to me barely cleaned. Didn't feel very

Nice people. Know them well

I had my car problem solved in good time, without wasting money.

All delt with very quickly

Smooth, no problems, facilities were great for me to work from. Reason for 4 instead of 5, I was waiting quite a long time.

Lisa and her team, including Mandy on reception are always, polite, efficient and get the job done as requested.

service of the car was dealt with promptly and efficiently.

Car was dropped with no difficulty and a pre-booked loan car was ready straight away. James, the service advisor, was very helpful and efficient so all went to plan.

Service is always good and a call back to ask if the car is to the standard.

They look after me

As above

The service was excellent car cleaned and on time

No added on costs

Good after sales. Ryan.

Very professional staff

The service manager dealt with my issue first hand all though he had a lot going on my issue big or small was dealt with appropriately.

i phoned and got an appointment within days for service and repairs

Speaking from experience sytner BMW Solihull have always sorted everything out for me hassle free

Done everything I expected to a high standard. James is a credit to their team.

Great job really well done!

Very good service and a nice coffee each time I visited!

The performance of the salesman who looked after my wife and I was the best I have ever experienced when purchasing a car I had purchased a car 6 months ago from this dealership but this was a massive improvement

Extremely satisfied with every part of the transaction... even the receptionists were welcoming all the way through

The advice and guidance given and keeping informed through the process.

Very good

Excellent salesman. Good relaxed atmosphere. Great attention and care from start to finish. Great cars

Efficient and friendly

100% happy

Again Arafat Ahmed was amazing throughout my journey when purchasing the car and because of him I would come back again and purchase another car from BMW Solihull in the future.

Great centre, lovely people, great salesman.

Always kept up to date with progress and handover was excellent

answered already

Charlee who looked after us was absolutely amazing when we went in to purchase the car and took her time to explain everything upon delivery too

Again, Lewis went above and beyond to help me here. He sorted the test drive and delivery incredibly quickly.

Only reason not 5 stars is the car had to go back as there is issue with rear seatbelts not retracting properly when combined with child seat.

Couldn't fault them

The staff at Sytner in Solihull have always demonstrated the epitome of exceptional levels of customer service - from Mandy on reception to Adam dealing with the finance of vehicles.

It was very easy process and when I collected the car Joe made the experience great! The boot liner was missing but this is no biggie, I was very happy

Jordan Smith understood my car needs, had the car ready for collection and made the experience a very memorable moment. Sytner Solihull as a dealership is very presentable.

The car, finance and delivery was all organised via email and call, which really helped as it was difficult to spare the time to get to the dealer. Delighted with the car that Charlee found for me and the collection was arranged for the perfect time

The whole process was dealt with in a friendly and professional manner

amazing great experience

All parts in the process were conducted in a friendly and professional way

From start to finish Lewis Moore made the whole transaction painless

Everything was as I expected Everything was clearly told

Slow delivery, vehicle was scratched, alloy wheels not cleaned properly, water stains over car and wet in door and boot shuts. There was no stock of the Auto Glym car cleaning kit for me to collect.

Charlee was great provided loads of help and it was all really straight forward no problems at all. Such a please to deal with.

Steve was very helpful

The whole experience was top class from start to finish. Steve and Ben done everything they possibly could to get me into my dream M5.

Everything was explained to myself & Lewis went that extra mile to ensure I was happy with everything . It only took 1 week to get my new car .

I can't think of anything I could improve.

Very quick negotiation on the deal

I thought the whole experience was fantastic

Good service

I was offered an excellent deal which meant I could purchase a brand new car instead of one a few months old. The electronic paperwork was dealt with very efficiently and the handover itself was excellent and I did not have any follow-up queries.

Vehicle was on time as promised no delays. Vehicle was clean and tidy.

This was the first time our family have ever purchased a bmw vehicle. From the start all way up to delivery and post sales, Lewis Moore at Sytner Solihull offered a highly attentive, personalised and communicative service. At all times Lewis has been

Arafat and the team was great on both occasions

Charlee Watson is a credit to your organisation.

Nothing was too much trouble, always handled professionally.