Loading...

ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

Explore the dealership

Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Amy Bent

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andy Shortland

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Lisa Thorneywork

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They were very effective at resolving an emergency issue I had with my vehicle. Excellent communication and speed to turnaround.

Service

Job done well and on time

Service

Efficient customer service.

Service

Very helpful service advisor

Service

Polite friendly staff

Service

Excellent team

Service

Great customer service and a very efficient. Robust covid measures in place.

Service

All work was carried out accurately

Service

Excellent

Service

Pete was and always is fantastic.

Service

Fault cured and car going like a dream.

Service

Everyone that I spoke to was so polite, my car had a free valet which was lovely! I also spoke to a lovely gentleman called Avas on the phone!

Service

Couldn't have asked for better service.

Service

Full service and Mot carried out efficiently

Service

Work completed well

Service

Friendly and efficient

Service

Quickly executed.

Service

My Service Advisor kept me up to date and even had my car washed for me great customer service even went out of his way to help me with a query around mobility cars.

Service

Friendly service well looked after

Service

On time and kept informed of progress at all times.

Service

I was kept fully informed by both receptionist and Mr J Linehan my Service Advisor on what was going on and how long it was taking and the outcome when the car was ready.

Service

No issues or problems, fast and efficient service

Service

Because I was completely satisfied.

Service

Staff were friendly and helpful

Service

The service experience was great from arrival to departure. I found the video health check of the car invaluable as it clearly shows me the wear & tear of the tyres, brakes, discs and exhaust from the technicians view whilst the car is on the ramp

Service

All work completed and service advisor a pleasure to deal with and professional and knowledgeable

Service

Very professional and Informative staff

Service

Excellent service

Service

Very polite staff in customer services and parts department. Kept informed of progress with emails daily.

Service

From the friendly welcome from the reception staff to the completion of the work carried out on my car, the customer is always put first.

Service

Provided me with a free taxi home when dropping off my car for inspection also gave a free exterior clean plus a video describing any issues and what had been done and what was needed

Service

The car was booked in for it's first service plus 3 extra items i mentioned for investigation, All was carried out within approx. 3 hours. Later, an issue with the front windscreen wipers was investigated and resolved at very short notice. Excellent

Service

Good service from the team

Service

I have come to expect a high level of customer service and this was delivered to the usual high level despite the current additional burden of covid restrictions.

Service

Great service

Service

All work was carried out straight away and was even offered a wash

Service

The work was carried quickly effectively. there was no impact in not having the car.

Service

Completely satisfied

Service

Provided a wonderful service and met all my needs.

Service

Did what was supposed to be done

Service

Dealt with the recall without any fuss

Service

All fine with service and mechanics

Service

the fix to the SOS system failure was completed quickly and so far without any problem.

Service

Service completed in under the two hours it was in for.

Service

Andrew Butlin fantastic service always and always looks after me and advises me correctly.

Service

Best service I ever experienced

Service

Everything was done in allotted time frame.

Service

Everyone was welcoming, friendly and very helpful

Service

Pleasant efficient service

Service

Good customer service

Service

Consistent quality workmanship

Service

kept me informed throughout

Service

Staff very efficient pleasant and accommodating. Excellent service all round. Will return.

Service

The service provided was excellent. Staff were professional and customer satisfaction and care was maintained.

Service

problem solved

Service

Have been a customer for a good time but stll am made to feel special

Service

Very quick and informative

Service

Perfect job, nothing else to say

Service

Good service, easy to deal with

Service

My expectations were surpassed. I was told my car would be ready at 4pm then received a text message that it was ready a few hours early.

Service

All expectations were met. No delay or problem with the work.

Service

Quick, easy and efficient

Service

I like the video that comes with the service gives me a lots of confidence in the mechanics many thanks

Service

Gentlemen was very nice very professional would definitely see him again.

Service

Great service and polite friendly staff

Service

Friendly kept updated

Service

Car went in for the brake fluid change and sorted out an other problem at the same time which saved me booking the car in again.

Service

Service advisor advised me of everything I needed to know, screen wash was topped up which I liked However didn't receive an inside vaccum

Service

Kept upto date by the link on message and also the customer service team

Service

David Finch couldn't find the booking, but fitted me in without delay and looked after me very well. Helpful, attentive and friendly.

Service

Great customer service

Service

Excellent communications. Very welcoming. Service team (particularly Pete) very helpful

Service

Was kept informed throughout

Service

Very good service.

Service

Good service delivered by friendly people efficiently

Service

Excellent service, excellent staff looking after me

Service

What a difference a year makes, my review last year was bad. I would like to thank Peter Green and Rob Ellen for making me completely satisfied this year. Particularly for cleaning up my service record book back which last year left black oil on seat

Service

Efficient check in for the vehicle, effective information throughout the process and the vehicle was ready in good time.

Service

Every detail is explained, love the video of the checks carried out

Service

Everything was done to a high standard of satisfaction

Service

Professional team working for the customer.

Service

Really like the video and straightforward information about the service and re assure with any advisories.

Service

Jack was excellent. All the work was carried out within the day.

Service

Brilliant assistance, advice and quick service, complementary wash was a nice touch.

Service

Good communication

Service

Simon was a lovely man exactly what I imagine BMW would like to be the face of the company

Service

Well looked after and car serviced quickly while I waited.

Service

No unexpected issues and even washed my car for me

Service

The service was undertaken quickly and efficiently and the car was returned washed and in good order.

Service

Staff was courteous and respectful and explained all aspect of the service requirement for my vehicle

Service

Great customer service I was one of the few customers in the morning. The receptionist new my name and guided me straight to another one of your colleagues. Service was great and very timely.

Service

Work completed as needed and an overall pleasant experience

Service

Your staff try very hard to make the experience totally satisfactory. I can track the progress of the service and am always advised when the vehicle is ready. Your staff always have time to discuss anything I want explaining or advice for.

Service

kept me updated with what was going on with my car throughout my time while waiting .

Service

Treated like royalty, the lady who looked after me was a credit to the business. Offered me a drink found me a seat to carry on working from and the service was done within the hour.

Service

Efficient and speedy service.

Service

made me feel welcome. Feel safe after service was completed on the car.

Service

Very helpful

Service

The best service department.

Service

I had to wait and it was a quite a relaxing time, just asked and drinks were provided. Really helpful and friendly receptionist.

Service

Normal good experience

Service

Very polite and helpful

Service

Easy to do business with very friendly and delivered what they said they would

Service

Very Polite and followed up with phone calls

Service

Quick service.

Service

Brilliant service very happy

Service

I was kept informed of progress

Service

Great service

Service

Great service

Service

Easy to get appointment , met timescales

Service

Everything completed as requested and more

Service

I will be completely satisfied if fault has been resolved. So far so good

Service

Very friendly service and communication was 10/10

Service

Very good, completed in no time and a fair price I thought.

Service

Very satisfied. The guy who served me seemed to be very transparent with what's going on with my car. Also, I had hot drinks while waiting for my car being serviced and a free car wash at the end.

Service

The customer service was excellent

Service

All good

Service

Great service and experienced staff

Service

Kept up to date with the car sent videos to show the issues/progress Friendly sales advisor

Service

They fitted the car for a later time as requested by myself & finished the service within time quoted.

Service

Very easy & pleasant experience, Work was carried out whilst I waited & only took around 50 minutes. Was actually cheaper at the main dealers than my local independent garage.

Service

1st Class service

Service

Quick and professional

Service

That they got my car back in the timeframe I wanted plus I was looked after aswell

Service

Always found Sytner Solihull to be straight forward and reliable

Service

I cannot speak highly enough of the service team at Sytner Solihull. In particular, Andy Butlin is extremely professional, polite and friendly. The BMW product and the service experience personified by Andy, are the reasons I am a BMW advocate.

Service

i received good service from Jack (advisor) and Andy (technician) i had a fault that shouldn't really have been an issue at the miles my car had done and both Jack and Andy were both patient and informative.

Service

Friendly, helpful and high quality service.

Service

Complimentary car wash was appreciated.

Service

Top notch.

Service

Easy to arrange the service. Really listened to my concerns as I'm shielding. Helpful and attentive and the service was done on time with carefully managed handover

Service

Efficient service

Service

Good service

Service

Excellent service

Service

All work was explained before and after in detail.

Service

Delivered car right time ; ready as promised. Staff efficient

Service

Very professional and quick service

Service

They did a thorough job.

Service

Easy to book my car in and passed to the relevant staff.

Service

Good communication, everything clearly explained.

Service

Simple and straight to the point

Service

Albeit the delay of my car, Elliot and Daniel pulled out all the stops to make things as right as possible.

Sales

Felt very comfortable with the whole process and excellent service from George

Sales

Matt Prentice could not do enough to make the experience magical. Whilst there were a couple of minor issues the responsiveness as a consequence was world class.

Sales

Everything explained fully in a friendly manner

Sales

No issues

Sales

Sales person was very attentive and explained the car controls well and guided me through setting the vehicle up

Sales

Staff were brilliant.

Sales

Clean and professional looking showroom. Polite staff

Sales

Smooth experience, can't fault it

Sales

Very helpful, knowledgeable sales experience. rahul was helpful, and kept us informed throughout the process.

Sales

Well organised even in these Covid days.

Sales

Made my purchase easy and hassle free

Sales

friendly staff, the car reveal was a great experience and made picking up the car feel like a special event

Sales

Thank you so much to the salesman Mr Arafat Ahmed, great experience from start to finish with talking through the model range and ordering of the vehicle and kept in contact with updates on the order up until the delivery date, definitely will return

Sales

I was completely satisfied with my experience Ian was brilliant throughout from start to finish I was more than happy I was kept updated every step of the way

Sales

Ian Haughey's attention to detail, his passion and his enthusiasm all comes across throughout the whole experience, it felt like he was as excited by me driving away in the new car as I was.

Sales

Sytner Solihull looked after us very well as we bought 2 cars at the same time and ordered a 3rd.

Sales

Really helpful dealer and finance team

Sales

i was given a lot of attention

Sales

Outstanding customer service provided by Andy Shortland and his team at Sytner. Due to CoViD restrictions we were unable to visit the sales branch in person however Andy kept us updated with the progress of our order every two weeks.

Sales

The sales staff made great efforts to obtain a suitable car for us at short notice. The whole process was very smooth and ample time was taken during the handover to explain the operation of the vehicle's controls and it's numerous capabilities.

Sales

The attention to everything was first class

Sales

Generally what I would expect from a high quality brand

Sales

It went like clockwork, from first confirming the car specification and placing the order, to manufacturing and delivery progress and then collecting the car on the agreed date and time.

Sales

Great service as usual from Steve. 5th car from him now and every time I am treated as a priority customer. Nice touch with the senior management coming down to thank me for my continued business. A lot of car dealerships could learn from Solihull!

Sales

Great service constant updates and reassurance

Sales

I'm very pleased with my new car and the service was fantastic too. Ian Haughey was amazing! With the following up calls and messages to make sure I was happy with my new car and to check if I needed any help or assistance. Ian thank you

Sales

Everything was easy And calm .

Sales

Absolutely satisfied. Excellent communication and fantastic service.

Sales

Felt like a valued customer, Adam, Ian and Ben took time to explain the process, all were knowledgeable and built confidence. Would definitely recommend BMW

Sales

Great personal and sensible service.

Sales

I didn't go to the BMW centre as everything was done over the phone and then at our house. However my experience during this process was second to none. I have been impressed with the attention to detail, and Ian going above and beyond.

Sales

I had a Mercedes A Class which I was looking to replace. I had visited the Merc garage in Solihull & to say disappointed with the customer service would be an understatement. The customer service from BMW was the opposite end of the spectrum.

Sales

Perfect from start to finish

Sales

Easy to sort even with restrictions.

Sales

George Golby was brilliant throughout

Sales

Simple straightforward and efficient process, really help staff.

Sales

Rahul explained lots about the car and got me set up and ready to go! Thank you for taking the time and patience with me !

Sales

Nothing to complain about