Felt waiting for 2 hours was too long for just a brake fluid change.

Car in for a full service which was carried out to my satisfaction, however it was only 12 months and 9000 miles since my last service, so I was a little bit surprised to be told I needed a full service! Also, a visual inspection was apparently due!

One of the issues the car was in for was a rattle. I had already diagnosed the issue and relayed this to the service advisor. However the technician didn't use this info and subsequently failed to rectify the fault. The car now has to go back in.

Able to speak with same service personnel each visit, which gives confidence and continuity of relationship.

I pre-booked car. As I drive automatic, I expected you to have reserved one. No-one asked if I would be happy with a manual vehicle and in fact I may not have had a licence to do so!! Eventually, you offered an i3 automatic from used car section.

Very obliging and efficient.

Would have been 5 stars but I had to chase why my vehicle service hadn't been started an hour after I dropped it off and sat in the waiting area. Didn't receive the health check video detailing tyre tread depth and brake pad material thickness.

They produced an excellent report on the condition of my car

Happy with the service experience, but not very happy paying for it. When I purchased the car I was sold a service package by the salesman based upon what he told me i.e. first 3 services free for a fixed price.Turns out it was limited to 30,000 mile

I was very pleased with the customer service advisor and the interaction I had with them, however my vehicle wasn't cleaned despite being told it had been, this has made me doubt the credibility of all the work now.

Car was dropped off for recall on egr valve and returned to me same day. Unfortunately my personal settings .ie. phone ,mileage etc were deleted.

Efficient and courteous service

Very efficient and reassuring.

Waited in showroom whilst service was done and had plenty of refreshments and wi fi on hand. Also had problem with spotify not playing in car and my service consultant went out of his way to get this fixed for me.

Brake fluid service completed promptly while I waited and the car was thoroughly cleaned. However, a second visit was required at the start of the following month as the car was indicating that the service had not been carried out.

Very helpful indeed

Always nice to be greeted at the door and, having a coffee whilst I waited plus, a biscuit...or two....

Could not fault the the service engineers with a video sent to my phone explaining everything

kept informed every step of the way, everything explained and the little video which I received was just brilliant and very informative.

Your customer service needs to be improved. You don't call when you say you will, you don't know at what stage the car is at or where your staff are. You said that my car would be washed and cleaned and it hadn't.

Efficiency of service

I booked online for a recall. When I arrived I was told that the booking related to another vehicle - not mine. I then had to arrange another appointment.

The service receptionist Millie Pretty was both helpful & courteous & the only reason I haven't awarded 5 stars is because the car hadn't been washed, however when I pointed this out to Millie (the next day as I was in a bit of a rush) she apologized

Really good service . However the air con still makes a noise . Would be good if someone can contact me regarding this as the car is still under warranty

I was told warranty had been completed.

Everything went very smoothly after all it was a first service.

Irritated that car booked for an additional service I had not asked for and despite having the car for 48 hours, only managed to throw a bucket of water over it minutes before handing it back to me barely cleaned. Didn't feel very

I had my car problem solved in good time, without wasting money.

Nice people. Know them well

Smooth, no problems, facilities were great for me to work from. Reason for 4 instead of 5, I was waiting quite a long time.

All delt with very quickly

service of the car was dealt with promptly and efficiently.

Lisa and her team, including Mandy on reception are always, polite, efficient and get the job done as requested.

Car was dropped with no difficulty and a pre-booked loan car was ready straight away. James, the service advisor, was very helpful and efficient so all went to plan.

As above

They look after me

The service was excellent car cleaned and on time

Service is always good and a call back to ask if the car is to the standard.

Speaking from experience sytner BMW Solihull have always sorted everything out for me hassle free

The service manager dealt with my issue first hand all though he had a lot going on my issue big or small was dealt with appropriately.

No added on costs

Good after sales. Ryan.

i phoned and got an appointment within days for service and repairs

Very professional staff

Done everything I expected to a high standard. James is a credit to their team.

Great service & welcome

Reason for my visit dealt with promptly and completed in full first time.

You did what was required with appropriate feedback

The car was not washed properly or washed to a high standard.

Service advisors / reception staff are outstanding, but what goes on in the background lets them down.

Offered the free brake check and complimentary car wash, bmw person gave me the price of approx £750 and assumed I would have work done. I said no as I thought excessive also the wash was appauling, very disappointed but is this because I said no??

Based on my case i just felt a need to be kept up to speed better

My end of warranty and MOT is due as well, they called separately engine oil change and separate appointment. They made to wait 40 min for lift drop me. Complementary cleaning not done after requesting as well

The service agent professional and clear with his explanation

Staff are helpful and friendly and I have no issues or with the work carried out. However, a loan car is never available - Consequently I'm stuck in Solihull for 5 hours or have to spend £30 getting there and back in trains and taxis.

as I answered previously. Staff were all very helpful and friendly.

Ravi, the person who dealt with me, was very good, but let down by other departments.

My concerns were ignored and problems overlooked.

Very professional

They were ready and prepared for my arrival albeit the loan car wasn't sorted on arrival but they still managed to find suitable loan car

A fix that was supposed to take 1 hour took 4 hours and the sales person then told me afterwards that my car had just been sat there even though I had the first appointment of the day. This was after a week before it taking 2 & 1/2 hours to diagnose

Booked in for MOT and end of warranty check at agreed time. Had agreed to wait on site, advised it would take 1 1/2 hours. It took 2 and 1/2 hours. I advised the lady that this was excessive, and that this was poor work planning, & to pass this on.

Whilst the diagnosis was carried thoroughly, I give one star for my experience and I now I have to pay myself for replacement of the wind screen. BMW Sytner seem to be least bothered. What a horrible customer service!!

The advisor was rather unfriendly and rude

Very Professional and well executed work

The problem was a recall and was dealt with quickly

A electrical issue meant the car needed a spare that after the mileage and time should not have failed even though the vehicle warranty had expired 9 months earlier. However a good will claim was approved paying 50 per cent towards the spare cost.

Done in the time I was promised

As above plus excellent personal interaction.

Very thorough

Because I didn't have any issues

My car repair was free as BMW covered the cost however I was initially quoted c450 for the work only for me to speak to another BMW garage who advised me to go back to sytner solihull and ask them to see if BMW would be willing to contribute

I kept being put through to central bookings when calling Sytner Solihull for a quote to have rocker box cover gaskets replace on my E31 840. Central bookings were unable provide I never did get a call back from Sytner Solihull service rep.

I am very satisfied with my car and the service you get lovely staff very helpfull

Good friendly efficient staff

Great service waited for vehicle

Andy was reactive and helpfully getting EGR valve replaced when faulty....before I left to work in Germany for 2 weeks

They did scratch the car then denied scratching and marked the sheet as if it was already scratched. They did not pick up the faults which Rybook did pick up in-spite of doing the full service check. Even the car wash was not good enough. The billing

No problems at all

From the welcome on arrival to dealing with the engrs everyone was courteous and polite

The service from Sytners at Monkspath has always been very good.

Friendly efficient staff that delivered a quality service.

Excellent service n staff

Staff very friendly and helpful

The service I received from all staff was exceptionally good except for the ladies in the service department around 7:50am. One was rather offhand and disinterested in customers. Perhaps a little training would be useful.

very helpful and pleasantly received at the garage

No issues arose during this service, and (apart from a small delay when dropping off the car) I can't think of any area that could have been significantly improved.

excellent service

Prompt, courteous, efficient

All dealt with very efficiently and I was kept up to date throughout.

Every aspect of the sevice was excellent.

Good customer service

No follow-up call I have called twice left messages and still no response. Mis-information throughout the process

Friendly and professional

Excellent service and efficiency.

3 of my 4 BMW's have been sourced thro Sytner Solihull & subsequently used them for servicing. Whilst I have used another dealer re my 3rd car, again returned to the original supplier where I've always been satisfied with their service.

The staff were fine

Car service booking suited my needs and was completed on time

Advisor okay but spend ages pluging data into a screen. No eye contact, little interest in me. Next door advisor complaining about poor systems not working. Could be so much better. Shame.

I took my car in for a repair which after driving away was found to be incomplete. I have had 9 book my car in again for something that could have been avoided if checks were performed.

Highly professional in every aspect

Couldn't ask for more

Service is always great

All aspects explained and vehicle returned on time. Future requirements for service outlined.

Everyone I spoke to were simply fantastic.

Very satisfied. Difficult to get to deal with the service reception person I wanted.

Because all needs plus working space offered

I have no issue with dealership, consistently good service, staff are excellent

Overall I felt looked after, free tea and coffee was great, the car was cleaned for free

i liked the fact that a dedicated advisor kept you informed as the work was done

Car was in on time and service was completed promptly.

Dreadful service, told repeatedly car finished, just being washed. Never got washed and was returned filthy

Friendly efficient service, kept informed of progress throughout

Service and EGR valve change under warranty all ok.

Staff couldnt do enough for me

Once Carl Henderson looked at the car and apologized for the delay, things got sorted quickly and he authorized the body shop to repaint the bonet. I picked the car up today and they have done a first class job and Gemma Griffiths was brilliant.

Always seems to take ages

The service was excellent from Sammy and the other staff who looked after me whilst I waited for the service to be completed. On the day of my service the valeting was severely delayed but I didn't mind much as I was able to work in the waiting area

Always greeted

Very efficient

Sytner Service were awesome

Please with service... cost of first service was a little expensive at £365

Very professional and done to time.

Very quick negotiation on the deal

I thought the whole experience was fantastic

Good service

I was offered an excellent deal which meant I could purchase a brand new car instead of one a few months old. The electronic paperwork was dealt with very efficiently and the handover itself was excellent and I did not have any follow-up queries.

Vehicle was on time as promised no delays. Vehicle was clean and tidy.

This was the first time our family have ever purchased a bmw vehicle. From the start all way up to delivery and post sales, Lewis Moore at Sytner Solihull offered a highly attentive, personalised and communicative service. At all times Lewis has been

Arafat and the team was great on both occasions

Charlee Watson is a credit to your organisation.

Nothing was too much trouble, always handled professionally.

We were very satisfied as Lewis did everything for us and the wasn't any problem such a helpful person

was at first a problem when and what stage car was at

My experience was great due to the fact that Lewis went the extra mile to help me find the best car for my needs. He was supportive, knowledgeable, caring and kind. What more could you ask for?

Charlee went above and beyond what could be expected to get my car on time and deliver to a location of my convenience.

Jordan was fantastic, kept in regular contact, was approachable, not pushy, friendly and could not do enough to make sure our experience was a good one, and was really knowlegable

quality of service.

Delivered when told to expect it

Really good service

Arafat was brilliant! He was very friendly and was able to answer any question I had.

Understanding, pleasantness and speed of the sales person

Purchase was easy, delivery fine

Great service from Charlee. She was happy to listen and go through questions and explained all points very clearly. She was also particularly skillful with the iPad.

An excellent worry free experience.

Brilliant experience, stress free, professional staff, fantastic product

No issues. Fast delivery.

Lewis Moore dealt with my order from start to handover and is a credit to the brand.

Test drive was booked in quickly and sale agreed on our second visit

Very professional sales staff and team , caring and attentive.

Again, perfect service. This is my fourth consecutive BMW and my wife is also a customer.

Lewis Moore who sourced the car for us, was fantastic and a great asset to your team. From finding the car, continual communication with us, to handing the car over at the showroom, Lewis has been brilliant.

Excellent service by Stephen Murphy

The sales executive was very nice, she explained everything we needed to know , she was wonderful