Friendly and helpful staff.

Everything was excellent

great personnel

Made it easy for me

Great customer care

First class staff

Well organised

friendly staff

Excellent. Staff are very welcoming

Friendly and helpful service staff.

The problem with my car was handled both efficiently and politely.

Easy booking and useful information during service

More than happy with the experience. Staff, in particular Peter Green, were friendly, professional and knowledgeable. It was also reassuring to see strict coved rules being applied.

See previous answer/comments.

Everything fine

Nothing to criticise or complain about.

Service completed within the set time schedule. Helpful and friendly staff at the dealership.

No complaints. Andrew Butlin was friendly and knowledgeable and he dealt promptly and accurately with the problem. While the car was in Andy sorted out our tyre pressure issue.

They fixed the problem within the timescale they promised

I have every confidence that my car will be looked after and any work done will be to the highest standard.

Work always delivered on time, on price and kept informed

Reliable MoT. Outside clean.

Under current circumstances have had good service staff, have been polite and friendly had annual service carried out all good do like the video health check and the courtesy call the next day.

Dealt with Peter in service department, he was very helpful and polite.

Good communication from Chris

na

Sam was brilliant and a thorough professional in his dealings.

Professional, Friendly and a very human approach in a difficult time.

I had another issue arise which was quickly rectified and an appointment made for me to drop the car in with no delay.

Great efficient service and professionalism

Everything worked well and efficiently. The service contact was also helpfyl, polite and efficient.

Better now washing cars again

Service agent was very pleasant - very prompt service

Simple oil change but completed as per time schedule

I was kept in touch with progress. Good job done and car beautifully valeted.

Great experience on my visit

Everything sorted quickly and efficiently.

My battery is losing charge as I am not using my BMW much and only for short journies. I needed a battery charger but was warned against using it where the vehicle has "stop/start". Anthony Vincent in Spares was very helpful and explained what I need

No hassle, very well organised

There were issues that could have proved very costly to myself. The situation was resolved by BMW head office contributing 95% of the cost. I received attractive rates for other work which possibly negated the 5% I had paid for the main problem.

Works all done in a day, with again communication throughout.

Very efficient and polite. Great service.

No problems, helpful staff, car booking in, work and collection was all to a good standard.

Good

No complaints

Great Reception Staff (MIllie) and excellent and prompt reply to my emails by Deputy manager of Service Dept.

No reason to complain!

I was kept informed throughout

Service experience was fine. I was looked after very well by Jack on the service team. Polite and professional. As mentioned above, would have preferred car to be picked up from home.

Good communications throughout the buying experience. Would definitely recommend.

Did exactly what I needed, and quickly.

consistent service

Booking, reception, representative, work done, cleanliness of vehicle, transport arrangement, covid measures etc all first rate, thank you

Very courteous and professional.

Got the job done in a timely fashion

Courteous efficient service

Prompt and recorded message

Car was serviced and looked after properly.

Dealt with promptly and very professional.

Jack was excellent and efficient, and also the ladies greeting me were friendly

Solved my problem quickly at a fair price

As previous

Friendly, helpful, polite people

Very happy with the video information i received about my car. Thought it was a great idea.

Did what I expected

Very professional and well organised with all COVID restrictions car ready when agreed.

My vehicle was turned round in a couple of days. Fault rectified, not waiting weeks on end to book in.

Did exactly what they said they would do.

the representative Peter, is helpful & sincere

Jack Linehan Keep me upto date with what was happening all the time and got my car back within a decent time scale

No queues. Staff polite and efficient

Fixed the problem

Friendly and efficient service.

Consistent, friendly service

Consistently good service over the years.

Andy kept me fully updated via calls or emails. Didn't over promise and was always very honest.

It was all done when it should have been

Good

James was more than helpful and gave me useful information on my car.

Kept informed. Always polite. Great job. Felt like Sytner really cared about my experience

I have always been satisfied during the five year life of my current car with service at this branch.

Happy with service

Tristan your service advisor, understood what was required to be carried out in terms of work to the car from my perspective and kept me informed throughout the day and work progressed

All issues are always rectified

bmw did what they said would do without any fuss

Simply was a good experience.

Very good service

Get job done fast and hastle free

Attentive staff and work completed within stated time

The guy who was dealing with me was friendly and helpfull

The work was carried out quickly and I was kept informed and looked after

As I said in question 1

Couldn't fault customer service.

As answer 1

Whole exchange experience was without problems

Again courteous, friendly and professional people; a pleasure to do business with.

They fixed the problem and I don't have to think about it anymore.

All questions answered

Very pleased with service , I was kept informed on service progress by Chris, he's customer service was excellent.

I arrived at the pre arranged time slot. My car was completed within the hour as promised.

Friendly staff, very professional. Beautifully clean showroom

The service was carried out in the time specified with extra work identified in the vehicle health check also completed very quickly.

Always chosen Sytner Solihull due to fantastic service and friendly staff - all from the reception counter, to sales to service. This is what sets Solihull apart from other car dealers and other Sytners - the friendly 'non pushy' service.

Polite, friendly and professional staff.

All tasks completed.

Sytner offered exceptional customer service and was very helpful.

Have kept in touch with staff over many years

Cant fault the service from start to finish

Pleased that they was able to help me and repair my vehicle

Very clean and relaxing while waiting

I wish they could wash the vehicle as well, I understand this is due to the pandemic that they couldn't.

Efficient service

All issues explained and handled professionally. Andy Butlin in service was exceptional, as usual he took care of the matter and kept me updated on a regular basis. It is people like Andy and Sue in reception that makes this dealership stand out.

Excellent service

Very easy and efficient service

Good service

Everything as anticipated

Superb. Staff so friendly and ready to help always

The staff were very informative, friendly and professional. Also the work that was carried out was done in good time.

see above

Excellent customer centric experience and nice people as well. What's not to like...

I was kept informed of the progress of my repair and when I would be able to collect

Tops as always

See above

Quick & well done service

Job completed well within time given. Courtesy car provided

Kept us informed and kept car overnight as required

Everything they said they were going to do, they did.

My issue was dealt with efficiently

Always very satisfied when dealing with Sytner.

Recall issues was handled quickly

Problem I had seemed to be fixed

Always professional yet warm and friendly. You have great service team working at Solihull and the contact centre.

Service was quick and professional

I was impressed with Millie Pretty the Service Advisor. She was very courteous. I was able to book my car in at a date and time that was convenient, kept updated on the progress and was promptly contacted once my car was ready for collection.

The service was efficient and the video very helpful

Please see above

All went smoothly but it was expensive considering I've done practically no miles in the last year!

Very Covid-safe, quick and efficient

No problems

The quality of the staff, efficiency of the service, and the standard of the work is consistently high.

I was looked after fairly well

Excellent service

Great service.

Same as above

Service was swift and I got my car back in next to no time on the same day in pristine condition after a faulty air condition anomaly

The service department were efficient, and solved my problems quickly, but were sometimes hard to contact

Always outstanding service

Good service and mot

all good, only issue was that that there was no waiting room and it was freezing outside but I understand this is hard due to covid

Even with COVID everything was still able to work and service was excellent

See above

Again I received a great service

My enquiry was dealt with very quick and in a courteous way

Service efficient and of high quality, no complaints

No complaints

Great service

Very prompt, service done ahead of time, sound communication and protocols with CV19

Very efficient

They were able to sort out my mot and service very quickly

Was always available when I wanted update.

As above

Warranty repair carried out with no problems

I turned up for what I thought was a service but in fact it was just a recall for the charger lead. So instead of having to leave my car there for the whole day it was sorted out within 30 minutes.

Helpful and did everything as he said he would

All work carried out in a reasonable timescale to what will be BMW specs gauranteed.

No issues, great service, stayed in touch

The reason to go for service from bmw is that they care and I can tell the difference.

The whole experience from the initial enquiry through to the final collection was handled very well, with constant updates and honesty where deadlines weren't able to be met due to Covid-19 issues.

Excellent service throughout

Arafat is a great ambassador for BMW and for Sytner. Reassured me every step and took care of everything needed. Completely trust him.

From entering through the doors to reception Mandie greeted us with a warm welcome and a smile and looked after very well and we felt safe.

Would have been completely satisfied but Covid restriction meant we didn't receive the usual handover. This is no reflection on the dealership

Was fully satisfied with the service provided remotely due to COVID restrictions. All paperwork was fully organised and payment was dealt with without a fuss.

As above, friendly team, warm welcome

George at BMW Sytner in Birmingham - not my usual dealer - was efficient very helpful understanding of my requirements and well versed in the product a new M4 Competition - the first sold at the branch. He kept me fully advised throughout the proces

Car is everything I hoped for and attention made the whole purchase experience seamless ... on hand al of the time in a difficult covid situation .. couldn't have asked for more

Very slick process and all paperwork well explained.

Ian went above an beyond to make sure I understood the car and it's computer system, whilst remaining within covid guidelines

I felt I was kept updated throughout the journey of ordering to hand over.

Just overall nice ecperience

I received excellent service from the sales executive and the financial team throughout the process - both were easy to contact and were able to effectively answer any questions I had.

Sytner Solihull team have always been exceptional. Steve Murphy has always been the perfect salesman

George and Matt's attention to customer service made a 5* buying experience. Exceptionally happy with the customer service and my new Car!

Sales man was very professional and helpful throughout the process of ordering to delivery. A nice touch was that the head of sales also introduced himself to me.

Amazing,Free Flowing Service And Advice Throughout Processs

Although the process was online and over the phone Rahul and his team were fantastic

Sales assistant provided a quick an efficient service

Friendly, professional, helpful

The customer service was excellent

Really easy process

I have had a brilliant service start to finish at Sytner Solihull. Arafat Ahmed has been superb and i cannot thank him enough for his assistance from start to finish.

Wonderful service

It was quick and easy

Given the current difficult circumstances the process was efficient and it felt safe. The sales executive kept me informed and was helpful at every stage.

George was incredibly helpful, he kept me updated throughout the process and was always available to answer any questions I had.

The are very good with customer's

Staff are very friendly and professional.

Sales person gave me options for delivery in my time scale. the collection of my new car was seamless.

We always get the result in the end