Warranty work carried out to my full satisfaction.
The process of handing over and receiving my vehicle was very efficient.
The level of service was exceptional
Car was serviced when I wanted it and more or less on time
car was completed on time and no problems with it.
kept informed of the progress of the vehicle while in for service.
The service was prompt and I was kept informed at all stages.
Service team were excellent - very supportive, allowing us to delay handback of courtesy car on completion by a few days due to a family emergency
Problem was fixed as scheduled without any problems.
Staffs and the technicians are very helpful.
My service was completely very quickly and was not kept waiting
The lady who looked after me Millie was extremely helpful.
Lady who dealt with me was great. Simple process. I went in, gave my keys, got the hire and straight out.
You were prompt to contact me to schedule appointment which had to be rearranged because of lockdown
Great help from Anthony in service department. The oil change as expected.
Nothing more I could have expected
Car booked in at short notice and everything went as planned.
The work was completed within the specified time allowing me an opportunity to enjoy a coffee, view the models on display and talk with my favourite member of the sales staff.
The car had it's major service and MOT and also had work on the rear brakes and discs. All was completed within the day and the car was fully ready when I returned to pick it up.
Received VIP attention. Had a call from James to explain the booking- in process under the new safety rules and another call to let me know the minute my car was due for collection.
Felt very safe - high standards when it came to protection against covid 19, would only want my car serviced by BMW and was happy on this occasion a courtesy car was available, makes life a lot easier, especially now.
I believe Ryan was my advisor & he was great! Very polite, professional & friendly. He was also very honest when I asked him questions & gave great advice as there was a few stuff I was unsure about. So thank you :)
The service experience was very good and the measures to protect against Covid 19 were well thought through and well implemented
Brilliant job fitted a new run flat tyre...
Excellent service with a smile
Just a great team working together making me feel I am in happy professional hands
Excellent service, competent staff. Not competitively priced.
The service was booked for the next day, and was handled very efficiently even in the circumstances of Covid-19.
Thought the dealership was setup well considering the current Covid-19 restrictions. Obviously it's a different situation for everyone but I felt safe and reassured the necessary steps had been taken.
Both my husband and I are being shielded due to us both undertaking cancer treatment at present.So when my MOT was cancelled for my Z4 I was a bit worried it was out of date, but Lisa McVeigh put my mind at rest and a new date was given
James call me in advanced to explain the process and managed it throughout.
I have visited your Service Department three times in the last two years and can say that over this period the standard has much improved. In spite of being the first day after Covid 19 lockdown I left the service department well perfectly satisfied
The service at BMW has always been good
Lewis Moore was polite, helpful and went above and beyond for us especially in these uncertain times. He helped us out as I suffer from acrophobia was totally understanding.
The purchase seemed seamless and the delivery was very smooth. I was booked in, got there and drove out with my car in no time.
very easy handover and great that information about the new car emailed in advance
Professional but personal approach throughout
The delivery and hand over of the new 3 series went like clockwork ??
Sytner Solihull
Shirley
