They were very effective at resolving an emergency issue I had with my vehicle. Excellent communication and speed to turnaround.

Job done well and on time

Efficient customer service.

Very helpful service advisor

Polite friendly staff

Excellent team

Great customer service and a very efficient. Robust covid measures in place.

All work was carried out accurately

Excellent

Pete was and always is fantastic.

Fault cured and car going like a dream.

Everyone that I spoke to was so polite, my car had a free valet which was lovely! I also spoke to a lovely gentleman called Avas on the phone!

Couldn't have asked for better service.

Full service and Mot carried out efficiently

Work completed well

Friendly and efficient

Quickly executed.

My Service Advisor kept me up to date and even had my car washed for me great customer service even went out of his way to help me with a query around mobility cars.

Friendly service well looked after

On time and kept informed of progress at all times.

I was kept fully informed by both receptionist and Mr J Linehan my Service Advisor on what was going on and how long it was taking and the outcome when the car was ready.

No issues or problems, fast and efficient service

Because I was completely satisfied.

Staff were friendly and helpful

The service experience was great from arrival to departure. I found the video health check of the car invaluable as it clearly shows me the wear & tear of the tyres, brakes, discs and exhaust from the technicians view whilst the car is on the ramp

All work completed and service advisor a pleasure to deal with and professional and knowledgeable

Very professional and Informative staff

Excellent service

Very polite staff in customer services and parts department. Kept informed of progress with emails daily.

From the friendly welcome from the reception staff to the completion of the work carried out on my car, the customer is always put first.

Provided me with a free taxi home when dropping off my car for inspection also gave a free exterior clean plus a video describing any issues and what had been done and what was needed

The car was booked in for it's first service plus 3 extra items i mentioned for investigation, All was carried out within approx. 3 hours. Later, an issue with the front windscreen wipers was investigated and resolved at very short notice. Excellent

Good service from the team

I have come to expect a high level of customer service and this was delivered to the usual high level despite the current additional burden of covid restrictions.

Great service

All work was carried out straight away and was even offered a wash

The work was carried quickly effectively. there was no impact in not having the car.

Completely satisfied

Provided a wonderful service and met all my needs.

Did what was supposed to be done

Dealt with the recall without any fuss

All fine with service and mechanics

the fix to the SOS system failure was completed quickly and so far without any problem.

Service completed in under the two hours it was in for.

Andrew Butlin fantastic service always and always looks after me and advises me correctly.

Best service I ever experienced

Everything was done in allotted time frame.

Everyone was welcoming, friendly and very helpful

Pleasant efficient service

Good customer service

Consistent quality workmanship

kept me informed throughout

Staff very efficient pleasant and accommodating. Excellent service all round. Will return.

The service provided was excellent. Staff were professional and customer satisfaction and care was maintained.

problem solved

Have been a customer for a good time but stll am made to feel special

Very quick and informative

Perfect job, nothing else to say

Good service, easy to deal with

My expectations were surpassed. I was told my car would be ready at 4pm then received a text message that it was ready a few hours early.

All expectations were met. No delay or problem with the work.

Quick, easy and efficient

I like the video that comes with the service gives me a lots of confidence in the mechanics many thanks

Gentlemen was very nice very professional would definitely see him again.

Great service and polite friendly staff

Friendly kept updated

Car went in for the brake fluid change and sorted out an other problem at the same time which saved me booking the car in again.

Service advisor advised me of everything I needed to know, screen wash was topped up which I liked However didn't receive an inside vaccum

Kept upto date by the link on message and also the customer service team

David Finch couldn't find the booking, but fitted me in without delay and looked after me very well. Helpful, attentive and friendly.

Great customer service

Excellent communications. Very welcoming. Service team (particularly Pete) very helpful

Was kept informed throughout

Very good service.

Good service delivered by friendly people efficiently

Excellent service, excellent staff looking after me

What a difference a year makes, my review last year was bad. I would like to thank Peter Green and Rob Ellen for making me completely satisfied this year. Particularly for cleaning up my service record book back which last year left black oil on seat

Efficient check in for the vehicle, effective information throughout the process and the vehicle was ready in good time.

Every detail is explained, love the video of the checks carried out

Everything was done to a high standard of satisfaction

Professional team working for the customer.

Really like the video and straightforward information about the service and re assure with any advisories.

Jack was excellent. All the work was carried out within the day.

Brilliant assistance, advice and quick service, complementary wash was a nice touch.

Good communication

Simon was a lovely man exactly what I imagine BMW would like to be the face of the company

Well looked after and car serviced quickly while I waited.

No unexpected issues and even washed my car for me

The service was undertaken quickly and efficiently and the car was returned washed and in good order.

Staff was courteous and respectful and explained all aspect of the service requirement for my vehicle

Great customer service I was one of the few customers in the morning. The receptionist new my name and guided me straight to another one of your colleagues. Service was great and very timely.

Work completed as needed and an overall pleasant experience

Your staff try very hard to make the experience totally satisfactory. I can track the progress of the service and am always advised when the vehicle is ready. Your staff always have time to discuss anything I want explaining or advice for.

kept me updated with what was going on with my car throughout my time while waiting .

Treated like royalty, the lady who looked after me was a credit to the business. Offered me a drink found me a seat to carry on working from and the service was done within the hour.

Efficient and speedy service.

made me feel welcome. Feel safe after service was completed on the car.

Very helpful

The best service department.

I had to wait and it was a quite a relaxing time, just asked and drinks were provided. Really helpful and friendly receptionist.

Normal good experience

Very polite and helpful

Easy to do business with very friendly and delivered what they said they would

Very Polite and followed up with phone calls

Quick service.

Brilliant service very happy

I was kept informed of progress

Great service

Great service

Easy to get appointment , met timescales

Everything completed as requested and more

I will be completely satisfied if fault has been resolved. So far so good

Very friendly service and communication was 10/10

Very good, completed in no time and a fair price I thought.

Very satisfied. The guy who served me seemed to be very transparent with what's going on with my car. Also, I had hot drinks while waiting for my car being serviced and a free car wash at the end.

The customer service was excellent

All good

Great service and experienced staff

Kept up to date with the car sent videos to show the issues/progress Friendly sales advisor

They fitted the car for a later time as requested by myself & finished the service within time quoted.

Very easy & pleasant experience, Work was carried out whilst I waited & only took around 50 minutes. Was actually cheaper at the main dealers than my local independent garage.

1st Class service

Quick and professional

That they got my car back in the timeframe I wanted plus I was looked after aswell

Always found Sytner Solihull to be straight forward and reliable

I cannot speak highly enough of the service team at Sytner Solihull. In particular, Andy Butlin is extremely professional, polite and friendly. The BMW product and the service experience personified by Andy, are the reasons I am a BMW advocate.

i received good service from Jack (advisor) and Andy (technician) i had a fault that shouldn't really have been an issue at the miles my car had done and both Jack and Andy were both patient and informative.

Friendly, helpful and high quality service.

Complimentary car wash was appreciated.

Top notch.

Easy to arrange the service. Really listened to my concerns as I'm shielding. Helpful and attentive and the service was done on time with carefully managed handover

Efficient service

Good service

Excellent service

All work was explained before and after in detail.

Delivered car right time ; ready as promised. Staff efficient

Very professional and quick service

They did a thorough job.

Easy to book my car in and passed to the relevant staff.

Good communication, everything clearly explained.

Simple and straight to the point

Albeit the delay of my car, Elliot and Daniel pulled out all the stops to make things as right as possible.

Felt very comfortable with the whole process and excellent service from George

Matt Prentice could not do enough to make the experience magical. Whilst there were a couple of minor issues the responsiveness as a consequence was world class.

Everything explained fully in a friendly manner

No issues

Sales person was very attentive and explained the car controls well and guided me through setting the vehicle up

Staff were brilliant.

Clean and professional looking showroom. Polite staff

Smooth experience, can't fault it

Very helpful, knowledgeable sales experience. rahul was helpful, and kept us informed throughout the process.

Well organised even in these Covid days.

Made my purchase easy and hassle free

friendly staff, the car reveal was a great experience and made picking up the car feel like a special event

Thank you so much to the salesman Mr Arafat Ahmed, great experience from start to finish with talking through the model range and ordering of the vehicle and kept in contact with updates on the order up until the delivery date, definitely will return

I was completely satisfied with my experience Ian was brilliant throughout from start to finish I was more than happy I was kept updated every step of the way

Ian Haughey's attention to detail, his passion and his enthusiasm all comes across throughout the whole experience, it felt like he was as excited by me driving away in the new car as I was.

Sytner Solihull looked after us very well as we bought 2 cars at the same time and ordered a 3rd.

Really helpful dealer and finance team

i was given a lot of attention

Outstanding customer service provided by Andy Shortland and his team at Sytner. Due to CoViD restrictions we were unable to visit the sales branch in person however Andy kept us updated with the progress of our order every two weeks.

The sales staff made great efforts to obtain a suitable car for us at short notice. The whole process was very smooth and ample time was taken during the handover to explain the operation of the vehicle's controls and it's numerous capabilities.

The attention to everything was first class

Generally what I would expect from a high quality brand

It went like clockwork, from first confirming the car specification and placing the order, to manufacturing and delivery progress and then collecting the car on the agreed date and time.

Great service as usual from Steve. 5th car from him now and every time I am treated as a priority customer. Nice touch with the senior management coming down to thank me for my continued business. A lot of car dealerships could learn from Solihull!

Great service constant updates and reassurance

I'm very pleased with my new car and the service was fantastic too. Ian Haughey was amazing! With the following up calls and messages to make sure I was happy with my new car and to check if I needed any help or assistance. Ian thank you

Everything was easy And calm .

Absolutely satisfied. Excellent communication and fantastic service.

Felt like a valued customer, Adam, Ian and Ben took time to explain the process, all were knowledgeable and built confidence. Would definitely recommend BMW

Great personal and sensible service.

I didn't go to the BMW centre as everything was done over the phone and then at our house. However my experience during this process was second to none. I have been impressed with the attention to detail, and Ian going above and beyond.

I had a Mercedes A Class which I was looking to replace. I had visited the Merc garage in Solihull & to say disappointed with the customer service would be an understatement. The customer service from BMW was the opposite end of the spectrum.

Perfect from start to finish

Easy to sort even with restrictions.

George Golby was brilliant throughout

Simple straightforward and efficient process, really help staff.

Rahul explained lots about the car and got me set up and ready to go! Thank you for taking the time and patience with me !

Nothing to complain about