Given the current climate & the limitations of the pandemic, BMW did everything possible to ensure the service was safe and efficient as always.

Ryan was brilliant and communicated well

Always great service from Sytner Solihull

Kept very well informed with progress

Service and MOT completed within 90 minutes as promised.

Sytner handled the issue well throughout

Good communication and professional and friendly service.

Service Advisor great

Usual great customer service

Andy and the team were great throughout. thank you.

Again friendly helpful quick

They kept me in touch and my problem was cured.

Very polite and on time, couldn't of been better in the circumstances

Couldn't ask for an easier service.

Every time I visit this location there are never any dramas or issues and the communication from Ryan was absolutely spot on at every stage . Thank you Mike

Communications were excellent throughout the process and despite the strange situation we find ourselves in, it was straight forward and easy to get my car serviced.

Andy look after very well

Punctual and helpful.

All work carried out without issue. Service in line with the BMW brand expectations.

Appointment was available quickly, service was carried out exactly as specified, and the headlight aim was also checked and corrected without charge.

Covid safe. Great communication throughout, excellent service. Professional throughout.

Peter Green was a very efficient and attentive service advisor. A challenging situation that occurred during the service was managed very well by Peter.

Great customer service kept informed throughout process

It was a very good reception into the workshop check in and out

Very professional, very friendly, very efficient, very helpful. A good experience. Received a follow-up call the next day.

Perfect

No issues

Everything I didn't done was done and while the car was kept over the weekend I was informed in a timely way not last minute on the Friday so that was really good.

Seen and dealt with promptly

Very professional.

high standard service, friendly and professional staff

Explained everything required, no hidden charges of shocks.

As always, Sytner Solihull BMW give very good, efficient service across the board.

Great customer serv from ravi as always

Ryan was very efficient.

The service was carried out on time and was ready for us to collect.

The covid safe actions put in place actually made the process of getting my car serviced very efficient and better than I had expected.

Always the best at sytner, covid measures in place were good

The attitude of staff and the ease the whole process. At no point was I unhappy with anything.

Kept well informed

A first class and most professional experience

Great service.

Positive response to queries

Everything went smoothly, communication was good and it was extremely helpful for me that the car was collected and returned as we are in shielding.

Helpful staff, professional service, safe covid environmen

Millie was great!

Peter was very helpful and explained everything thoroughly

Always happy to help and keep me informed of what's happening

Because l was completely satisfied!

Sam was excellent and great service. A credit to BMW

Young lad was very helpful and direct

Because I was fully satisfied

Very finessed and thorough. They also keep you updated regularly on the status of your vehicle. The service staff were very polite and knowledgable

great personal customer service

The service department team are always a pleasure to deal with

Couldn't fault it

The service was excellent, as usual, and I was completely satisfied with my experience and with your Service Representative, Millie Pretty.

Generally very satisfied with all aspects, slightly disappointed that my vehicle could not be cleaned but understandable during the current Covid crisis.

No issues at all.

Part fitted and car back within 2 hours

It took longer than expected and COVID-19 didn't help with no drinks.

Nice people to deal with

Excellent service as always.

Staff and service was very good

The service was slick, reasonably priced, polite and efficient staff and a Covid 19 safe environment. I had to change the time slightly but that was accommodated.

Great to see the efficient COVID secure layout at Solihull. Member of staff Andy had excellent communication skills and was a pleasure to speak to. Keep up the good work!

Just the BMW experience is so straightforward from purchase to service

No negatives. Good communication and on time service.

On point.

I was looked after while I waited

Friendly. Efficient

I was advised my car had failed its MOT due to a nail in tyre and they would order a new tyre at £175. I said I would have the work completed local to my home, when I collected the car the MOT had been passed. Clearly Sytner pushing for more charges

Had great customer service from James and reception. Smiling alot and friendly. Sorted my problem so I thank the technicians who worked on my car.

They did what I asked them to .

I booked a 90 minute while-you-wait service/MOT but waited almost 3 hours before my vehicle was ready, despite no faults or issues. There was no communication to me about this delay. Staff were polite, and the COVID procedures were well organised.

Efficient professional service delivered by friendly, Covid 19 safe staff

Well organised

Professional service.

Carried out MOT and Brake Fluid replacement fairly quickly and gave full report of issues.

Very happy with the service

Problem identified and sorted.

No waiting at service centre. Arranged for me to go out and contacted me upon completion of service. Car ready to drive away when I returned.

No problems with the staff or the quality of work undertaken.

Andrew Butlin and his Team where very professional and attentive. Hence five Stares.

Very efficient and good COVID systems

I turned up early, and I told the man who gave my key to that i was waiting, headed fine and my car was serviced within two hours.

Problem was resolved quickly and am very happy with new windscreen

Good service

All went well

Explained what was to be done and did it

Covid restrictions did not affect the smooth workings of the service staff

Polite and helpful

Well organised and courteous

Done In timely manner The problem with the car was resolved and diagnosed very quickly

Satisfied

Great service, Covid measures are excellent and friendly, welcoming and efficient staff.

Good

Great service

Other than late delivery which was out of the dealerships hands I am very happy with my new car =)

Under present conditions they did really well

Charlie kept us up to date with everything regarding our car from the date being pushed back to the date being brought forward.

Well looked after by Andy.

Sales rep who I dealt with Steve Murphy was always helpful and made it a enjoyable experience ordering a new vehicle

Everything was explained to me in detail

Great overall service provided from regular updates. Alongside responding back to any queries in a timely manner.

Listening to me what I required

Despite the difficulties surrounding Covid 19, all steps were taken by the staff and Dealership to ensure that my wife and I felt comfortable and safe throughout the whole vehicle sales and handover process.

I was very well looked after . Kept in touch when the new car would be ready . In the delivery everything was explained as best as possible within Covid environment . Texts afterwards to ask if car was ok and also if I had any questions .

Kept me up to date with everything. Answered any questions that I had.

Everything as expected

The showroom was always clean, Covid rules were followed and staff were professional.

Excellent and professional set up, sales and service. Andy Shortland, Elliot Nelson and Ben Hamner did their very best as usual to Organise another car for my family:) Great work by the Sytner Solihull team:)

Andy was great and kept me informed with the process and answered any questions I had quickly and helpfully. Pleasure to work with.

Charlee Watson did a great Job start to finish, even during lockdown I was given options, kept up to date & made to feel valued.

We took our time choosing a car, which is unusual for us. The staff were very patient and kept coming up with alternative options for us, which was great and we eventually agreed on the 3 series, which we are more than happy with.

Very organised and able to deal with everything remotely during Covid.

Brilliant Service, professional approach and the sales guy Andy Shortland a dream to deal with.

Great experience

With COVID-19 we were still able to sit in the car and take one out for a test drive, making that extra effort really makes the difference in having confidences i was buying the right car for myself and the family.

Speedy delivery

sales people were friendly, polite and attentive to my "needs" and came forward with acceptable options.

The explanation of how things worked in my new car was of high quality

My car was clean and nicely presented when I picked it up. I was informed weekly by Andy of the progress of my car

Very happy, the customer service was excellent and I would definitely come back in the future.

The car was presented Perfectly with a introduction to all the features inside. Explanations were given for everything and brief demonstrations.

Simple and helpful process and personal customer service

Charlie!!! Absolute asset to your business

From an excellent cold call from Amy, made to feel valued and welcome by Andy and Amy. No rush or excessive pressure. Very personable and knowledgeable. Kept very well up to date throughout the process by all concerned. Queries answered quickly

Everything was all ready for me.

Steve is excellent. There were a few little frustrations at the beginning due to no proper hand over (due to Covid). Steve sorted out straight away and always responded to my questions promptly. He put me in touch with your tech expert which helped

Excellent service faultless completely customer focused before and after sale

Everything went smoothly, couldn't be happier

Sales agent listened to my needs and went away & met requirements. Car collection was straight forward also