Service department excellent.

Fairly satisfied. The standard of the car cleaning has reduced in the last two visits. Seats not hoovered. Carpets not hoovered properly

Problem reported, attention given, job done.

Millie was very polite, helpful and kept me informed.

Customer service provided by Ravi very good

I was kept waiting for over an hour while the service department tried to get approval to carry out the service under my service plan. It was only my keeping chasing them that they got approval

See above, car also left to be hand washed. Rear alloy scratched badly, managed informed - being left for refurb

Ridiculously expensive £499 for a service.

Very good

Courteous and efficient

Good communication

Great service

Nothing is to much trouble

Quality service, but expensive.

The follow up from the service manager was less than professional. He was too busy to be curteous to the point of being rude he agreed eventually to take my claim to BMW. I had to follow up a full 8 days later as they'd not done it. Disappointing

i got what i needed done, but their carpark is too small, and the prices too high.

No hassle drop off collect sparkling clean inside and out

.

Seamless service

Very Satisfied, It's professional

Friendly staff

Did exactly what was required

car cleaned and finished ahead of time

I was able to get my car in for repair on the same day

Car not in carpark and had to wait for it to be located and bought back to me. when car was returned, contradictory to the document I had previously signed it has now had a wash and vac.

Courteous staff who nothing was too much for

The excellent customer service I received on the day by Andy including the helpful advice, Communication regarding offers available to me.

Completed the work with no issues

Dissapointed that the time to completion was not that listed online

Very polite, car returned in a nice clean condition with service work completed satisfactorily

The work was carried out to a high standard and I was kept informed of progress at all times

From the sales staff, through finance team, to the service team, everyone has been polite, welcoming, professional and diligent

Again reduced rating due to the poor standard car clean.

Everything is good apart from some aspects of service. I’ve come in a few times as there was an issue with the car, some members of staff I delt with said this is normal, the 3rd time I brought the car in for the same problem it was finaly fixed.

I was given good advice about how best to have the problem sorted through BMW Emergency Assistance and everything was easy and my car was fixed in good time over the busy Christmas period.

Always and never anything other than excellent

In the main lamp fairly satisfied, however they are a few issues that concern me about me my car.

Problem sorted quickly

5 star perfomance throughout.

Delt with problem 1st time at Solihull unlike Birmingham which has car for whole day and only ran a diagnostic on the car. Ravi was very polite professional and courteous and the car was ready before time.

Not sure why the engine coolant level was not checked, warning came on a few days later due to low amount. Expected this to be checked during a £320 service

I felt confident and over satisfied with the process

Still not satified the the turbo whistle is normal when you can hear it in the cab.

I came in for a service on my car and the wait was quite long even though my car was booked in. I was then given a total price which was more than quoted over the phone when my car hadn’t even been looked at. The man that took payment was helpful.

Vehicle checked cleaned and on time

The standard of service technically and the personable service given by staff were very good.

The work is always completed and when stated.

I was mucked about regarding collection of my car after warranty work and made a wasted journey (by bike)

Although pleased to have a 2 hour slot, didn’t find the staff very informative, i.e. where to wait, when service complete, etc.

I am able to deal with the same person Joe Taylor who knows what I like and he does his best to find one I am happy with. The staff at the front desk are also very helpful and give very personal service.

Was very professional and friendly. Sorted issue very quickly & efficiently.

Work carried our very efficiently.

Had an emergency flat tyre. I called Sytner, they got a new tyre ready a changed it over while I waited. They cleaned the car as well!

As already given in my google report the service staff and surrounding comfort were more than adequate.

Car returned on time clean and service completed

Service, work and booking all competed well. One hiccup however was that I was forgotten about and left waiting in the area behind reception when I came to collect my car.

Because I had to ask for a deal that someone else I knew was offered when I had my car MOT

Very helpful and friendly

still awaiting a call back regarding the high gloss peeling from alloys, had tyres changed and paint has peeled also peeling from spokes where no damage can be seen, 2017 car and alloys look like they should be on a 2007 car, very disappointed!

The mechanic who looked after my car and understood the fact that it was a 20 year old car and the only real defect was a system that is rarely used, if not at all, hence why it has failed. The mechanic removed the fuse and the car was returned...

job completed expeditiously and very satisfied. Taxi home was a bonus.

Similar to the answer above, all staff that I have dealt with have been helpful and knowledgeable at all times.

Was good just a bit of confusion I had a text to say car was ready got there and had to wait 20 minutes as it wasn't ready

Car was serviced as advertised and also given a clean

Excellent staff

They were very professional

Attentive staff

Service good but price high.

You used to collect car and the return it after work was completed. This is the only reason for not giving the 5th star

Flexible approach to issues and inuring customer satisfaction

The work was completed on time & the car returned cleaned inside and out.

You know exactly what the standards are from BMW

on time , was jept filly informed and the prioce waS GOOD TOO SO GREAT VALUE FOR MONEY

Same high standards as always!

Everything worked well

The service was on time and very efficient.

Everything was booked and went to plan

Kept me informed via video message of the whole process

I was not happy with the valeting of my car I would have made a better job if I had done the job myself.

BMW is fully in line with my expectations

The service took slightly longer than expected as I was advised that a part had broken off a part of the oil filter when the engineer tried to remove it. The car had to stay in for another day while a replacement part was sourced.

Sam was very accommodating and helpful with all aspects the service

Staff always helpful and polite. Especially Andrew Fagan

From the first test drive, through to the final delivery of my new car, the whole experience was first class, the salesman Lewis Moore was extremely knowledgeable on all aspects of the cars I was interested in. All I can say is I am an extremely sati

The team were extremely helpful and knowledgeable

The sales men kept me informed at all times

Car came when BMW said it would. Ready and waiting for me.

Approach of lino couldn’t do enuff

Support during the handover was first rate. All queries answered fully

The purchasing was a lovely experience and collecting car too

Please take experience and brand trust restored after a recent poor recall experience

The host Claudia assisted Lewis in making sure both myself and partner were comfortable by providing drinks and snacks...well received as we now have a 3 week old baby and hadn’t had time for breakfast!

Excellent service all around, especially by Lewis Moore, the salesman.

I know its been over the Christmas period but I just want someone to take ownership and sort out my issues... :(

Made to feel very welcome and kept up to date on delivery of car

Great service. Kept up to date

Professional but very personal service at all times. Car delivered in a timely manner and viewing room makes you feel very special

Good communication

Professional & efficient service. Salesperson was attentive and responsive to my needs.

The sales service received from Lewis Moore in Solihull was extremely professional throughout. Well done.

The car I wanted was available and delivered on time. Everything went smoothly

everything good but long wait for car

Guy Beckett was the salesman dealing with us and he was extremely helpful.

Perfect service from start to finish, friendly, knowledgeable salesman and helpful staff in general.

Clean and ready to go

This was a replacement Motability vehicle which had been ordered from Sytner B'ham June 2017. The vehicle had to have a Autochair hoist fitted, due end September 2017. The company fitting it had never fitted one before, snap with this vehicle 2018