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ABOUT US SYTNER SOLIHULL.

We are committed to providing you with the highest levels of customer service.

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Sytner Solihull

Sytner Solihull BMW the New Car showroom, which showcases the latest BMW corporate image. The showroom holds 20 New Cars, a Café bar, customer lounge with wi-fi, a dedicated handover area and state of the art interactive customer consultation lounges. Come down and see us today

Meet the team

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Andy Clements

Head Of Business

Sophie Priestley

New Car Sales Manager

Anthony Miller

Used Car Sales Manager

Becky Blackburn

Business Manager

Adam Pearman

Business Manager

Ben Hanmer

Business Manager

Greg Ackrill

Business Manager

Arafat Ahmed

New Car Sales Executive

Charlee Watson

New Car Sales Executive

Stephen Murphy

New Car Sales Executive

Andrew Fagan

New Car Sales Executive

Lewis Moore

New Car Sales Executive

Rahul Hans

New Car Sales Executive

Jordan Smith

New Car Sales Executive

Elliot Nelson

Product Specialist

Guy Beckett

Used Car Sales Executive

Karl Rogers

Used Car Sales Executive

Syed Ahmed

Used Car Sales Executive

Joshua Insley

Used Car Sales Executive

Lino Croce

Used Car Sales Executive

Joe Taylor

Used Car Sales Executive

Anthony Richards

Used Car Sales Executive

Luke Whitehouse

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have never had a poor service interaction in Sytner. This car purchase was no exception - an excellent experience with dealings throughout the whole process that were positive and rewarding.

Service

Did everything I asked for but changed all of my radio/sat nav settings which I didn't discover until I was on the way to a completely new destination. Spoken instructions had been disabled and I have no instruction booklet for the entertainment.

Service

Car was washed and vacuumed apparently but definitely to a very poor standard. Plenty of sand grit left on drivers mate or close by. 3 inches of dirt still remained on bottom of boot lid on both sides???

Service

Highly satisfied with the reception and help given in all respects

Service

No issues, clear communications during service.

Service

The problems reported were not paid attention to. The car was not cleaned after servicing

Service

Excellent, efficient customer service

Service

Very happy with everything

Service

5 minuets to book for service, 10 minuets to check in and 10 to check out

Service

Computer recording service not updated.

Service

I was booked in for a waiting appointment but was incorrectly advised of the estimated time when booking. This did not become apparent until I dropped the car off. I then had to get a taxi home to attend tip the school run and get a lift back later.

Service

Our service advisor was Sammy Bailey and she was outstanding with her service. It is evident she is very knowledgeable and confident regarding her job. Everything that we asked for was 100% done when we collected the car.

Service

I like to deal with one person on service reception. Was not given the opportunity on this occasion

Service

All staff very helpful and tried hard to achieve customer satisfaction. Special thank you to Ryan.

Service

Would have been completely satisfied but the behaviour of one of girls on reception was abrupt when we came to collect vehicle. Very unusual.

Service

The staff and technicians are always very helpful and professional in their attitude

Service

Great service

Service

The MOT for which the car was sent in for as well as the servicing was not completed when I arrived to collect the car, so I had to wait for it to be done, despite having been told on the phone that everything was completed

Service

Easy process

Service

Service department poor. 4 hour wait for MOT, told numerous times shouldn't be long now. Got back to vehicle, service warning still ongoing, service reset this but brush past complaint asking whether end of warranty vehicle inspection actually done?

Service

Did what they said that they would

Service

had to wait a while for booking in and collecting car. Why score this out of 5? Not a good scale

Service

Sytner Solihull completed everything they was meant to do and even cleaned my car. The person looking after my visit also sorted me a courtesy car out which I needed as I had work the next day. Thankss

Service

I was fairly satisfied with the service advisor who helped me to understand parts of the service etc

Service

Came as a surprise to me that I had to pay for the brake fluid replacement. When I took out the 5 year service pack in November 2014 I was told it covered everything. Clearly not.

Service

Happy with service

Service

Good communication and customer experience.

Service

Waiting time was longer then expected/informed.

Service

An EDR recall after which the car was washed. On completion, I noticed that the wheels were dirty and that the car had spots all over it. Car returned for cleaning correction. I waited almost an hour for a resolution and an apology.

Service

It would be useful to have an overview description of what the purposes of the service was together with say an explanation of what the tyre tread depths represented in terms of tyre life.

Service

Despite booking an office to work in it was not available

Service

Good service

Service

The problem with my car was correctly diagnosed and repaired in one visit. An illegal tyre was reported to me and replaced the same day at a reasonably competitive price. Phone calls were answered or returned.

Service

Issue still remained, staff failed to take on board the issue that I addressed and carried out work that was not necessary.

Service

I was expecting a video check up which I didn't get. Maybe the place was too busy.

Service

The staff you have working for you, and response times.

Service

Work as far as I am aware carried out satisfactorily

Service

Ryan did his best to look after me , he is an asset to your company and he has the best customer service skills ,

Service

Staff keep you up to date about how long repairs etc. are going to take.

Service

Car was recalled by BMW and issue corrected at no cost or inconvenience to me

Service

1. Having booked my 'anniversary check', I arrived at the dealership to be greeted by a lady with a clipboard. She had no details of my booking and therefore I felt as if I'd arrived on the wrong day! Eventually, she said my booking was today.

Service

Had to ask for computer to be reset after service

Service

Quick and profesional

Service

Overnight service is a great initiative

Service

Everything went as it should

Service

For the reason 1 above and also the car cleaning at the last visit was rushed and there were many smears on the paintwork

Service

Efficient, friendly, pleasant waiting area and reasonable value

Service

Type of Service maintenance identified by sensors in the car almost nearly matched the reasons explained by Service technicians

Service

Car was serviced Quickly and loan car was provided. Only very minor negative was the car valeting wasn't outstanding (car exterior wasn't shiney).

Service

The work was done while I waited but I thought it was very expensive.

Service

Very professional

Service

Can not fault it Service team is excellent Well looked after by Ravi

Service

The job was identified and sorted very quickly

Service

Extremely courteous, great comms.

Service

Wasn't offered a courtesy car even though my car was in for the full day. When my car had been parked, the front left wheel had been left resting on the kerb, not good for the tyre!

Service

I have used the dealership for a number of years for BMW and Mini

Service

They were very efficient and I was kept updated throughout the whole process. No problems at all.

Service

See 1 above.

Service

Service was done well

Service

While the work was well done, the car wasn't cleaned after the service, despite me asking for it.

Service

Friendly service. Good atmosphere.

Service

Wanted the car by a time and the time was not met. They did apologise

Service

ryan fletcher is a top service agent.

Service

I had asked for some quotes for a new wing mirror and some paintwork to the driver-side door Quotes were not available &when I asked to speak to the person who What's tdoing them if it was too much trouble to find him & I was asked to wait reception

Service

friendly, attentive, prompt and efficient service

Service

Service was good but the price issue marred the experience

Service

Two ladies at receptionist causing confusion on whom too see especially if they are talking amongst themselves making you feel a little under valued

Service

Ryan very attentive. Work done in good time and use of office to work was really useful.

Service

They gave the car to me about 30 mins after the time they said it would ve ready, causing me to be massively late to the work.

Service

Having picked up a new Model3 with persistent electrical problems, then ultimately being offered a complete refund is truly giving confidence to the customer in that, on the rare occasion when things go drastically wrong, BMW will pull out all the st

Service

Feel confident leaving my car with BMW knowing that it wil be taken care of. But prices are way to expensive

Service

A rattle in front drivers door i complained about was meant to have been sorted on driving car away it was still there.

Service

Staff were amazing

Service

They could not have done more.

Service

Disappointed with the cleaning of the car and when I complained I was told that they were just busy so had to rush it! Other than that it was a positive experience.

Service

Waited 2wks for car post-service as brake discs out of stock. Kept waiting for 30mins to see rep when I went to collect the car. Car had not been washed even though I was told it would be. Service history not entered on car so had to return for this.

Service

Car booked in for service on the day I fequested

Service

Millie and Ravi were extremely helpful.

Service

The Service Indicators were not reset and part of the service was not included on the automated log. This meant that I have to take the car back to the dealership.

Service

Car drives better service time was ok and had it returned cleaned. Only issue is the branch isvery far for me. Would be nice if u had the collection and drop off service available again helps customers like me with kids as it can be inconvenience

Service

Great service given which I was completely satisfied with as always

Service

I highlighted a problem with the phone however it wasn't fixed

Service

The difference between a major and normal service is a matter of a few filters. As I have been in the automotive supply chain for most of my working life, I know what these cost. The difference is a few pounds, yet you charge hundreds more.

Service

All done with politeness care and consideration.

Service

Arafat Ahmed and Amy Bent were outstanding. Simple, polite, professional.

Service

Cleaned car afterwards completed work as required on time as expected

Service

No problems - staff efficient and helpful

Service

Friendly and helpful service department

Service

The trith

Service

Solihull organised a courtesy car at late notice & kept me informed at all times. Only issue which is really inconvenient is the closing down of Birmingham's BMW centre. If I couldn't get a courtesy car I would have been stuck in Solihull.

Service

Initially I was totally dissatisfied as Autoglym treatment had clearly not been applied (accepted by BMW) even though charged for £350! After lengthy complaint it was done with video witnessing. Blame put on sub contractors. No Quality checks evident

Service

always pleasant staff who strive to solve any issue

Service

Excellent service

Service

Always great

Service

Excellent staff

Service

Competitive and a good polite service

Service

Good communication. Excellent service

Service

Good service

Service

Excellent customer service. Car was in for a 12 month health check. Timings were fine. Everything explained.

Service

Fault with idrive rectified. Staff kept me fully updated on what they were doing with my car. All issues sorted very quickly.

Service

The work to re-boot the I-Drive software was carried out efficiently and within the allotted timeframe

Service

GOOD SERVICE WELL DONE

Service

Service was completed with a quick clean.

Service

Car was serviced on time and the service exec was friendly friendly.

Service

Andrew Butlin made this the best experience I've had with BMW, far better than my usual dealings at Leicester

Service

On a positive note the warranty issues are now resolved. As above this should have been done without delay and the resultant stress.

Service

arranged service had reminders service engineer explained what would be done checked our car with us work completed in 3 hours

Service

Same first class service as usual

Service

They could have made it quicker and offered a drop off/pick up.

Service

Because I was completely satisfied

Service

We booked a 'waiting MOT' but it took nearly 3 hours to complete. This was longer than we expected

Service

Very good and professional service by Ryan Fletcher at Sytner Solihull. Highly recommended to friends and family.

Service

The customer service from Peter Green was really great.

Service

The work was done as required & all the staff were courteous.

Service

Service was fine but the wash and clean was not so good as we had to clean the water marks from parts of the car.

Service

Andrew was very helpfull and friendly , Thank you

Service

they looked after very well

Service

In terms of this recent visit, I was very satisfied

Service

Very friendly staff, Shane and Karen very helpful always go out of their way

Service

Took 6 days to get car back re water pump to be replaced. Unable to write what happened as not enough space

Service

I booked my car in for a new tyre on Monday 16th at 3PM. When I arrived I was told the tyre had not been ordered so I would need to return Thursday 19th. This meant two 1 x hour round trips for me and I was driving on a potentially unsafe tyre for an

Service

The job was completed quickly while I was able to wait. The car was cleaned. However either the back door or window must have been open slightly during the valet and the back seat was wet. Also the bag I left on the bag seat and it's contents got wet

Service

MOT was carried out in the specified time specified and Vehicle Health Check report raised awareness of issues .

Service

I was advised that my car required a vehicle check. M220d which was recalled approx 1 month ago, whereby it had a vehicle check, therefore it was required again. Checked on your website cost of vehicle checks are included in service pack

Service

Staff were very good and helpful

Service

Prompt action and thorough work.

Service

nothing ever a problem and always helpful

Service

Everything went smoothly on the day, all done on time and Peter provided good feedback calls during the day. His colleague Sammi was excellent in helping with my questions about future servicing.

Service

My contact Millie has been excellent on the two occasions I've had need to visit Sytner Solihull. Good customer service does make a difference especially in a market where there is a lot of choice and tempting deals. For me it's a differentiator.

Service

In terms of service then Andy at Sytner was fantastic and the staff are always great. But he told me at my recent visit that my service in May wasn't the correct service & I needed to pay £80 more to get the 'proper' one - a v confusing experience.

Service

Customer service is brilliant here

Service

Expectations met, but not exceeded

Service

Took a white to be fixed but that wasn't your fault We were offered a hire car . We didn't need one. But thanks for asking. Car was clean with all work completed

Service

MOT and brake fluid changed without fuss and just about within time window. Technician spotted slight bulge on tyre - good to know.

Service

Good service

Service

EXCELLENT SERVICE FROM START TO FINISH

Service

Excellent service

Service

Upon collecting car I noticed hazard warning lights were activated whilst in parking bay. I was assured by staff these had been left on by technician when moving car.

Service

Got the job done

Service

I couldn't spare the time to wait for my car to be washed.

Service

Friendly staff and efficient service. After service wash and valeting was first class

Service

All requirements met with no fuss and transitions and good communications with service advisor Andy Butlin

Service

Good service

Service

Ravi went out of his way to ensure I had good service this time.

Service

Fantastic level of service. Andy in service went out of his way to make sure all work was done to a very high standard. A true asset to this dealership. Also Richard and the team in the body shop we're exceptional. Thank you to all Staff at front des

Service

They did a good job in fixing my issue however i notice some white scruff marks near my gearbox console. It looked like dried paint, i was able to remove it but it was worrying that it couldve been a permanent stain left by the technician.

Service

Everything promised was done

Service

Professional staff, friendly and helpful.

Service

They delivered on what was agreed, and provided an update on service.

Service

The salesman Stephen Murphy provided a very good professional service

Service

The car has now a new problem since the service and it is difficult to arrange a convenient appointment. I have to leave the car for the whole day and the waiting times for a courtesy car are 3-4 weeks I was told. Overall not satisfied.

Service

Staff were not helpful and unfriendly.made me waited even all the staff were free. I asked for car delivery to me but make me to collect from all the there. Only tyre replacement. I found out no spare tyre , puncher kit Jack, emergency kit tyres pump

Service

The staff at Sytner were very helpful indeed. They went over and above to provide me with help when I had questions.

Service

Really good experience consistently. I dealt with Ravi Singh he was excellent

Service

I have always used Sytner Solihull for our servicing and occasional repairs. They offer efficiency and always a good customer expererience. Even when my Z4 had a recurring electrical problem, they persevered (as did I).

Service

No problems with servicing. Odd items unclear.

Service

Replaced the rear camera on my G30 after I mentioned it had a defect.

Service

Breakdown service and dealership not quite in sync on diagnosis of fault. But job was complete within 36 hours.

Service

Millie was great, every time I went to Sytner Solihull the customer service I received from her was 10 out of 10. Always smiling and helpful. She is the perfect example of customer service professional who's talented and dedicated.

Service

Charlie was great kept me up to date as often as she could!

Sales

Great people willing to make things happen

Sales

I dealt with Mr Rahul Hans for the purchase of the vehicle. He was absolutely brilliant in his dealings and helpfulness. He had to take some time off during the process which is quite understandable,however, in his absence no one took responsibility

Sales

Overall experience was very bad.

Sales

I know its a silly thing and maybe its being female but I was a little disappointed no flowers, which I had received on purchasing other new cars in the past. It somehow downgraded the experience from being special.

Sales

Excellent service, both when placing the order and on the day of delivery.

Sales

Dealer was swift and easy to deal with

Sales

Very good sales staff, knowledgeable, efficient and very helpful. Both salesmen I dealt with were exceptionally good.

Sales

Smooth process which was good.

Sales

The sales advisors discussed my needs and got me into a great car at a great price

Sales

As per first answer - overall excellent customer experience.

Sales

No problems on the day of collection or prior

Sales

Very good service and a nice coffee each time I visited!

Sales

Great job really well done!

Sales

The performance of the salesman who looked after my wife and I was the best I have ever experienced when purchasing a car I had purchased a car 6 months ago from this dealership but this was a massive improvement

Sales

Always a pleasure to deal with BMW, only ever really had one very small irritating experience with one dealer over the years I have been a customer.

Sales

Extremely satisfied with every part of the transaction... even the receptionists were welcoming all the way through

Sales

The advice and guidance given and keeping informed through the process.

Sales

Very good

Sales

Excellent salesman. Good relaxed atmosphere. Great attention and care from start to finish. Great cars

Sales

Efficient and friendly

Sales

100% happy

Sales

Again Arafat Ahmed was amazing throughout my journey when purchasing the car and because of him I would come back again and purchase another car from BMW Solihull in the future.

Sales

Great centre, lovely people, great salesman.

Sales

Always kept up to date with progress and handover was excellent

Sales

Again, Lewis went above and beyond to help me here. He sorted the test drive and delivery incredibly quickly.

Sales

answered already

Sales

Charlee who looked after us was absolutely amazing when we went in to purchase the car and took her time to explain everything upon delivery too

Sales

Only reason not 5 stars is the car had to go back as there is issue with rear seatbelts not retracting properly when combined with child seat.

Sales

Couldn't fault them

Sales

The staff at Sytner in Solihull have always demonstrated the epitome of exceptional levels of customer service - from Mandy on reception to Adam dealing with the finance of vehicles.

Sales

It was very easy process and when I collected the car Joe made the experience great! The boot liner was missing but this is no biggie, I was very happy

Sales

Jordan Smith understood my car needs, had the car ready for collection and made the experience a very memorable moment. Sytner Solihull as a dealership is very presentable.

Sales

The car, finance and delivery was all organised via email and call, which really helped as it was difficult to spare the time to get to the dealer. Delighted with the car that Charlee found for me and the collection was arranged for the perfect time

Sales

The whole process was dealt with in a friendly and professional manner

Sales

All parts in the process were conducted in a friendly and professional way

Sales

amazing great experience

Sales

From start to finish Lewis Moore made the whole transaction painless

Sales

Slow delivery, vehicle was scratched, alloy wheels not cleaned properly, water stains over car and wet in door and boot shuts. There was no stock of the Auto Glym car cleaning kit for me to collect.

Sales

Everything was as I expected Everything was clearly told